What evidence can you share that demonstrates the impact of the engagement?
JR’s been very creative in his approach, and it shows in the final deliverables. Kind+Human focused on finding newer ways of approaching UX, as opposed to settling for an older standard. We’ve worked with another firm to outline our chosen UX approach in a video demonstration, and we’ve received exceptional feedback from individual consultants and leadership at large manufacturers.
How did Kind+Human perform from a project management standpoint?
I’ve always found it more worthwhile to work together iteratively so that we receive exactly what we’re looking for. Kind+Human worked well with that approach. They are receptive of feedback and make swift attempts to implement it.
What did you find most impressive about them?
Their creativity stands out. When I had problems to solve, JR presented a few approaches that I always found pretty unique. JR inspires us to go in new directions, which is precisely what we were looking for.
Are there any areas they could improve?
Their team is much more oriented toward the creative side of the products, so we’ve had to QA test their work to pick up on small content issues they might not have noticed, which can slow the process down. I’d encourage them to demonstrate more attention to finer content details.
Do you have any advice for potential customers?
Make sure there is a high level of communication.
Kind+Human has proven to be a reliable and creative partner by successfully introducing designs that have performed well in demonstrations and received positive feedback. The team is ambitious, talented, and receptive of new ideas. They collaborate well with in-house personnel and other vendors.