Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Our manager from KindGeek was a great mind to work with. While working on the app, he was able to point out many of the things that we were doing wrong. There were useless functionalities which killed the user experience. KindGeek talked to us directly and made suggestions on how to improve this. I found this to be fantastic, and it led to much of the rubbish around our app being eliminated. I didn't ask KindGeek to do this, but they simply felt that what we were doing was wrong for the application, and had the guts to tell this to us.
We're a new company, and our relationship with KindGeek needed to be based on trust. From the beginning, we found their team to be very professional and efficient. We were able to email KindGeek at 7 or 8 in the evening on UK time, and received instant responses, even though KindGeek is 2 hours ahead.
How did KindGeek perform from a project management standpoint?
We were only 5-6 days overschedule, which was mostly due to our designers changing the work. Every time we did this, the coders from KindGeek also had to change what they were doing.
I have flown to KindGeek's headquarters in Ukraine and worked with them face-to-face quite a lot. KindGeek's team are time people, with a strict focus on this aspect. I tend to think outside of the box, and I'm more of an entrepreneurial person, so I don't work very efficiently. KindGeek nailed me down and implemented a militarized regiment. Sticking to the schedule was more important for them than it was for me. I was happy with only being 5 days overschedule, but not KindGeek.
We used Slack for communication. I'm not a technically-minded person, so I left the task management for my team in London. KindGeek's project manager was a very practical and efficient person. We tend to have a relaxed attitude in our company, but there was no joking around when it came to getting the job done.
What did you find most impressive about KindGeek?
KindGeek is a very well-organized and efficient team. I have visited their offices; in the staff room, there is a very laid-back atmosphere with pool tables and playful attitudes. Once KindGeek got into the work, they seemed to be heads-down. I was impressed with the number of hours that they worked. KindGeek's team came in early, left late, and were very much focused on getting the job done as quickly as possible. KindGeek's management made an effort to discuss every aspect of our work, keeping everything open and clear.
Are there any areas KindGeek could improve?
If KindGeek moved to London, it would be helpful, but I can't really think of anything.
What tips or recommendations could you share that might increase the likelihood of success with KindGeek?
I would advise any client to get on a plane and meet the team personally.