What evidence can you share that demonstrates the impact of the engagement?
So far, the designs Kimp.io has produced have been very high-quality. We’ve needed to go through fewer iterations compared with other designers I’ve worked with in the past.
I’m happy with their speed, as well as their willingness to be cooperative and helpful in our processes. If I’m not satisfied with a design, I’m upfront about it, and Kimp.io takes criticism in stride and collaborates with me to get where we should be.
How did Kimp.io perform from a project management standpoint?
At the start of our engagement, we had a lot of large, difficult projects to work on. It was challenging at first, especially as we were just getting to know each other as creative partners.
However, Kimp.io only works on one request at a time, and I consider to be that degree of focus a strength.
They use Trello and LiveChat for communication. If something isn’t clear, I can just go to LiveChat, and the team will respond quickly.
Kimp.io communicates clearly, letting me know how many hours each specific task will take. If there’s ever a delay, they’re open and honest about what’s caused it, which, to me, is more important than having a delay in the first place.
What did you find most impressive about them?
The whole experience has been positive. Kimp.io underpromises and over-delivers.
The communication is fast, the delivery is pretty clear, and the quality is good. The work Kimp.io produces is high quality is better than I expected for what their cost is.
If there are challenges, the team strives to find solutions.
Are there any areas they could improve?
The team could benefit from keeping their clients informed on their progress on a more regular basis.