What evidence can you share that demonstrates the impact of the engagement?
They took something that was an extremely complex solution and made it reachable by the end-prospects. We put our go-to-market on hold for a bit for a lot of the material they built for us, but, from the marketing side, I’m extremely pleased. I’m confident we’ll get a lot of traction from their work. On the product side too, with the wireframing and look and feel and the UI, it’s been a tremendous difference in conversations I have with the venture capital community. Unless you were a physicist, it was difficult to understand what was going on. Now, when you present the UI that Killer created, there’s no question the VC community is far more interested in what we’re doing.
How did Killer Visual Strategies perform from a project management standpoint?
It’s top-notch. I can’t think of one example where there was a dropped-ball on their side. Obviously, there were things that maybe some members of my team didn’t think were perfect but no one is perfect. If anything was delayed, it was because I or my team didn't deliver on time.
They were always on deadline or before. I always felt confident that we were on track and that they had our best interests in mind. Our company uses Teams, and we’d just gotten away from Slack. Killer didn’t normally use Teams but they adapted to our methodology.
What did you find most impressive about them?
I was treated fairly the whole way through. The competence and results are the most important, but some companies can do that in a harsher way than others. Amy (CEO & Founder, Killer Visual Strategies) and her team were extremely gracious. They were willing to have an open discussion about pricing and impact or getting creative when I had a budget crunch. I always felt their dialogue was treating me fairly. It felt like a two-way partnership.
Are there any areas they could improve?
This might not be a fair expectation, but them challenging our team more on what would make sense from a user perspective would be welcome. If I did this again, I would give them direct access to our end-user.
Do you have any advice for potential customers?
Let them do their job and trust that their process works. They told me that if we kept the communication line open then they would be successful.