What evidence can you share that demonstrates the impact of the engagement?
This project was about an exploratory design concept and getting to know the agency to see if we would like to work with them in the future. In terms of the analysis of the research and testing though, it was very thorough and very well-documented. We could see that a lot of thought was put into it. They dove deep. It was really great in terms of analysis and organization too.
I judged the designs more on the thought and concepts behind them rather than being real eye-heavy. They thought through the workflow and the UX side of it quite well. In terms of the flows, of how they came into the page, where they click out to it, it was well done as well.
How did KIAT.SG perform from a project management standpoint?
They work very independently while still communicating back to us where they were at. We could let them run at their own pace because the communication was quite clear. I was speaking with Kiat (Design Coach/Principal Designer, KIAT.SG) directly, who's the founder and main project manager. I was also speaking with Kate (Product Designer & Researcher, KIAT.SG) and Yvonne (UX/Product Designer, KIAT.SG).
We had a retrospective at the end of the session, which I think was helpful for both them and us so we can figure out ways we can work better together in the future. Most of our communication was done through Slack and Google Drive.
What did you find most impressive about them?
There was a lot of trust and collaboration within their team itself, which made it easier for us to work with them. It came to a point where they felt like an extension of our own internal design team. There was a lot of communication that allowed us to be flexible and adapt if needed. It felt like we were on the same page, working towards the project together.
Are there any areas they could improve?
There were some things that could have been improved that came up in the retrospective. We discussed them internally, but there wasn’t anything overcritical to where I wouldn’t work with them again.
Do you have any advice for potential customers?
It’s helpful to give them some background and context so that they know what they’re aiming for. In some areas, it was good that they could help reflect back what it is we wanted. It showed us that they digested the material well.