Khired Networks

Introduce your business and what you do there.

I’m the CEO of Devseis Consultancy, a consulting company in the domain of information security and data privacy.

What challenge were you trying to address with Khired Networks?

We wanted to automate our reporting process.

What was the scope of their involvement?

They’re developing our reporting automation software and doing market research. They offered us three models. I chose the model where I acted as the project manager of the engagement. I oversee their developers directly and manage the project myself. They work in a pure agile development methodology. They use Angular.js and PostgreSQL.

What is the team composition?

I work with about four people. There’s two developers, one tester, and one scrum master, who is kind of a project manager. I sometimes utilize their designers and dev-ops team.

How did you come to work with Khired Networks?

They were recommended to me. I reviewed them and was able to see the work they’ve done. I knew the people whom they’d already done projects for.

How much have you invested with them?

We invest about $1,000–$1,500 per month. 

What is the status of this engagement?

We started working together in October 2019, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The team attitude is good. They produce a client-ready feature of the software every two weeks. The communication between the team and the communication with me is good.

How did Khired Networks perform from a project management standpoint?

I’m involved with them on a daily basis. The scrum master’s responsibility at the end of the two weeks is to make sure I have my requirements. I convert it into the technical specifications and they come out as the desired output. The project management is good.

What did you find most impressive about them?

I’ve never come across an organization that offers the three business models like they do. They use current technology stacks. I know they will help me to keep my software in the domain for the long run before I have to make a major change. They’re experts in their domain.

I’m confident in the team because they take ownership and bring solutions to the table as well. They’re innovative.

Are there any areas they could improve?

No, there’s nothing I’d have them improve.

Do you have any advice for potential customers?

They’re really approachable and friendly. 

Please describe your company and your position there.

I am CEO based in Ireland delivering to 400 schools per year

For what projects/services did your company hire Khired Networks?

I needed help with the operational side of my business.

What were your goals for this project?

Increase our sales

How did you select this vendor?

I was referred by a friend of mine who has been working with them for some time. I had personally listened to the call recordings of Khired’s resources. I was impressed by the competence of people working there and was happy when I discussed my proposal with them.

Describe the project in detail.

Khired Networks provides resources to manage customer accounts and generate sales.

What was the team composition?

They provide us four Account Executives. The first resource that was provided to me was trained by myself. The other three resources were trained through a joint effort by me and him.

Can you share any outcomes from the project that demonstrate progress or success?

We needed additional resources to help us make more sales and we were unable to utilize our capacity efficiently. The resources offered to us helped us achieve the optimal capacity we wanted to be at.

How effective was the workflow between your team and theirs?

The team is professional and highly skilled. I monitor them by myself on a day to day basis. We have daily stand up meetings through ZOHO. The targets are clear and the communication is smooth.

What did you find most impressive about this company?

I was impressed by their communication skills and their ability to learn and implement in a short span of time.

Are there any areas for improvement?

I was worried about the team being remote which makes it hard to manage. They offered transparency and showed an obligation to add value to my business.

Please describe your company and your position there.

Our Company Allsorter.com is a SAAS platform servicing global clients. Digitization is the core of what we do.

For what projects/services did your company hire Khired Networks?

As our business was expanding, we needed a secure, cost effective solution to ensure we could launch and scale on time and within budget.

What were your goals for this project?

We wanted to build our platform to support 100's of new customers in multiple timezones, maintaining security, performance and technical support. KHired delivered.

How did you select this vendor?

KHired were selected from a due diligence process benchmarked against other vendors and internal metrics

Describe the project in detail.

We needed to ramp up and augment our current team with critical resources such as Dev Ops, QA, Solutions Architects and UI engineering talent. We specified our requirements, SLA's, timelines and budget parameters. KHired efficiently geared up to our requirements in rapid time exceeding expectations.

What was the team composition?

PM, Technical Architect, Dev Ops Engineers, QA *2, UI and Senior Solutions Architect

Can you share any outcomes from the project that demonstrate progress or success?

We have had 1,000% increase in traffic since launch without a lost second in downtime, either planned or unplanned. All SLA's were exceeded.

How effective was the workflow between your team and theirs?

Seamless

What did you find most impressive about this company?

Their flexibility, adaptability, willingness to exceed expectations and hunger to overachieve. The Management and Staff also have a great working relationship and our team liaison with KHired is excellent. They have become an integral partner for our business.

Are there any areas for improvement?

So far they have exceeded our expectations

Introduce your business and what you do there.

I’m the CEO of Trustap, Ltd.

What challenge were you trying to address with Khired Networks?

I needed help with customer support services.

What was the scope of their involvement?

They provide live chat and email support using HubSpot’s services portal. First, they appointed a team lead. We gave them initial training, and they have scripts and templates that can be put into chats.

What is the team composition?

The team lead is my point of contact. We work together on the training aspect of it, and he manages the team from there. There are four people from Khired working for us, including the team lead. I also deal with other people from their organization from time to time.

How did you come to work with Khired Networks?

I’m based in Ireland, and our startup is in a group with other startups. I was talking to another founder there, who’d dealt with Khired and had some very good things to say about them. I decided to reach out off the back of that. We were looking for a customer support solution at the time, and I was very impressed with their offer.

How much have you invested with them?

The cost is €2,000–€4,000 ($2,100 – $4,300 USD) per month.

What is the status of this engagement?

We started working with Khired in February 2020, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We didn’t have the capacity to manage customer support queries in-house anymore, so our response time had gotten up to a couple of days. The current chat response time is 10–15 seconds, so it’s greatly improved. Their communication is really good.

How did Khired Networks perform from a project management standpoint?

We have a pre-agreed scope of work, and the team lead manages everything. They have a very high standard of work, punctuality, and communication. On a day to day basis, we communicate through our company Slack channel. For more formal things, we use video calls or emails.

What did you find most impressive about them?

I’m very impressed by their attention to detail and by how quickly they were able to learn the ropes.

Are there any areas they could improve?

Initially, the only thing I was worried about was their level of English. Their spoken English is spotless, but they had to get used to how some things are worded or structured in Ireland.

Do you have any advice for future clients of theirs?

I advise planning out the scope of the job very, very well. We mapped out every possible scenario in a detailed schematic diagram, and they were able to follow that clearly.

We could flesh out answers based on that. In order to save time and reduce training, any company should first work on mapping everything out and preparing all the answers in-house before engaging Khired.

Please describe your company and your position there.

KA Services UK Ltd is the security company that mainly provides manned security for various sectors in London exclusively. I’m the Business Partner and one of the Directors of the company.

For what projects/services did your company hire Khired Networks?

KA Services UK Ltd outsourced number of business activities to Khired Networks including Control Room Services, Website Development, Digital Marketing, and Content Creation & Designing.

What were your goals for this project?

Our foremost goal was to cut short on capital & time investment by availing quality 3rd party’s services. Besides we’d number of goals set for each outsourced service segment. For instance; for “Control Room Services”, we want to ensure seamless support to our customers 24/7, for “Website Development” we want to redesign our website to make it more interactive & approaching for online visitors and vice versa

How did you select this vendor?

We’ve gone through vivid research & end-up selecting Khired Networks as one-stop solutions provider to all our problems.

Describe the project in detail.

There are a number of projects we’ve outsourced to Khired Networks & would like to elaborate a couple of them below:

1. Control Room Services We provide security services to our clients in London, UK & wanted to streamline support & scheduling services as to ensure quality of work we do for our customers. Khired takes on our load & provided us the effective solution that has not only cut the cost of in-house team rather make us flexible to cater to increased demand of our customers.
2. Website Development We already have the website though we planned to resign the website altogether & with reference to our previous experience with Khired Networks, we’ve outsourced this project to them as well and it’s under the development stage. We hope that it would be completed soon.

What was the team composition?

There are two teams working on our project, one team is composed of Control Room Executives and the other team is composed of Web Developer, Graphic & Motion Designer, and Digital Marketing Executive & Content Strategist.

Can you share any outcomes from the project that demonstrate progress or success?

Basically, Control Room Services, Digital Marketing & Content Creation & Design are ongoing services we are availing from Khired Networks and to the extent we’re happy with the quality of services being provided by Khired.

How effective was the workflow between your team and theirs?

Khired Networks is quite flexible & professional. They respond & act promptly.

What did you find most impressive about this company?

The level of commitment & concern they put towards their customers’ cause is the most adorable factor.

Are there any areas for improvement?

No