Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
I'm happy with KeyLimeTie's work. We've seen double-digit sales growth for the Chicago restaurants. KeyLimeTie has done an excellent job of maintaining the client's websites. We haven't delved very much into website analytics, but sales are up, and we get a lot of excellent feedback from customers.
How did KeyLimeTie perform from a project management standpoint?
The restaurant business has some strict deadlines around menu specials and other content that needs to be put on the website, and KeyLimeTie was great in terms of being responsive. I definitely feel that KeyLimeTie has our best interests at heart.
What did you find most impressive about KeyLimeTie?
KeyLimeTie is a very responsive company, and they've treated us like a partner.
Are there any areas KeyLimeTie could improve?
KeyLimeTie hasn't done a proactive business review of our work, based on their other clients and industry best practices. This isn't necessarily in our scope of work, but I'm a fan of seeing agencies and subject matter experts stepping across the table and telling clients what they should do.