Keycall

BACKGROUND

Please describe your company and position.

I am the Director of Artlife

Describe what your company does in a single sentence.

For over 18 years, we've been working in the field of improving people's health. Our phyto-center offers a wide range of health products, including dietary supplements, functional foods, and a cosmetic line

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Keycall to accomplish?

• Update the contact database
• Announce the expansion of the product catalog
• Notify about price changes and inquire about satisfaction levels with the products
• Extend birthday wishes and offer a discount

SOLUTION

How did you find Keycall?

• Online Search
• Target

Why did you select Keycall over others?

• High ratings
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Key outcomes: Lead price: $0.33 Conversion rate: %21 Hi, I'm Oksana Tsiuk, the director of a phyto-center in Poltava. For over 18 years, we've been working in the field of improving people's health. Our phyto-center offers a wide range of health products, including dietary supplements, functional foods, and a cosmetic line. The thing is, we were working with one brand, informing our customer base about promotions and any additional offers through SMS or Viber messages, and everything was fine. 
But when we made the decision to introduce products from different manufacturers into our assortment, we needed to redirect our customer base to these new products. Calls seemed to be the best option for this task. However, making calls and providing information to a large customer database, several thousand of our regular consumers, through phone conversations would have taken much time and put a huge burden on our managers. 
Therefore, we opted for an automated call system through a bot called Keycall and were very pleased how quickly the customer base was informed. Moreover, we had the opportunity to filter our clients based on the responses and questions people asked while interacting with our bot. This allowed us to learn quickly about the preferences and wishes of our customers. 
It enables us to work more efficiently and effectively with our regular clients. The statistics are very pleasing; we managed quickly to contact over 60% of our customer base, and among them, we immediately identified 20% who wanted to talk to a manager for individual consultations. 
This allowed our managers to work only with interested clients. Incredibly simple, fast and convenient. What's also pleasing is that the managers who work with us through this service are interested in our results and help us develop scripts that really work. 
Overall, I am satisfied with the cooperation with this service and recommend it to my acquaintances and partners. Thank you!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Lead price: $0.33 Conversion rate: %21

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The managers who work with us through this service are interested in our results and help us develop scripts that really work.

What was your primary form of communication with Keycall?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The statistics are very pleasing; we managed quickly to contact over 60% of our customer base, and among them, we immediately identified 20% who wanted to talk to a manager for individual consultations. This allowed our managers to work only with interested clients. Incredibly simple, fast, and convenient.

Are there any areas for improvement or something Keycall could have done differently?

None