What evidence can you share that demonstrates the impact of the engagement?
I’ve referred other businesses to them as well, and people like their work. Key West Video Inc. is easy to work with and the price point for their work is phenomenal.
I can get a video for maybe $2,500 while other video providers quote me $25,000 for the same work. There isn’t anyone there like them. They’re not a cheap firm but for their value, they do good work.
How did Key West Video Inc. perform from a project management standpoint?
I like their project management style. They have a large backlog because they’re popular. Their communication is good and on point, and they always tell me the timeline. The team had also been very helpful with planning and advice.
The whole collaboration has been pretty flawless. We know when we’re supposed to be doing what, so it’s been a very pleasant experience. We communicate in-person and online, and they always give us clear instructions. When we do our vlogs, they always look over our script.
What did you find most impressive about them?
They’re willing to help. Other providers that I worked with in the past would charge me per iteration after two iterations. Key West Video Inc. wants to make sure that we get the work done and that I’m satisfied.
They never complain about too many iterations or that the feedback is irrelevant. I’m not very natural on camera so even when I went to do my vlog twice, they told me that it wasn’t a problem. Their customer service is phenomenal, and you can tell that they know what they’re doing.
Are there any areas they could improve?
No, I have no suggestions. I really like them. We’ve had other vendors in between but we still go back to them. We like working with them and will continue to do so.
Do you have any advice for potential customers?
Be open-minded to some of their suggestions. Sometimes you have your own idea of what you want and it might not turn out as good as you think it will. They’re the professionals and they know what’s on-trend.
They do their homework, so take their advice. As much as you want to tell them your requirements, it’s a dialogue. You’re hiring these artists for their creativity. Don’t ruin it by giving too much artistic direction.