Key West Video Inc.

BACKGROUND

Please describe your company and position.

I am the Event and Partnership Coordinator of TOPdesk

Describe what your company does in a single sentence.

TOPdesk is an IT Service Management solution combining a ready-to-use software with dedicated in-house experts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Key West Video Inc. to accomplish?

• Final Video for our event
• Livestreaming
• Customer testimonials

SOLUTION

How did you find Key West Video Inc.?

• Online Search
• Other

Why did you select Key West Video Inc. over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Key West Video Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Live broadcasting from ON24 - three presentations
• An edited, recorded video version of these presentations that we can use after and share with others.
• Customer testimonials

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

KeyWest exceeded our expectations, delivering exactly what we envisioned. Their reliability shone through as they arrived a day before our event to ensure everything was set up properly. The live stream on ON24 was a success, running smoothly from start to finish. Additionally, they produced an incredible final video for our event, which we were able to share and promote on our social media platforms. 

They did a great job with the customer testimonials, integrating them perfectly into the final video.Overall, KeyWest is an outstanding video production company that meets, and often exceeds, client requirements. I highly recommend KeyWest for any video production needs.              

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered items on time and responded to every need promptly.

What was your primary form of communication with Key West Video Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I loved how cooperative and reliable they are.

Are there any areas for improvement or something Key West Video Inc. could have done differently?

Just one minor thing they can improve on; we asked for a recording of the raw videos of the customer testimonials, and they asked for an extra charge. We were hoping we didn't need to pay extra for that.

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Specialist of Holcim

Describe what your company does in a single sentence.

We manufacture commercial roofing products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Key West Video Inc. to accomplish?

• Brand awareness
• Sustainability

SOLUTION

How did you find Key West Video Inc.?

Online Search

Why did you select Key West Video Inc. over others?

• High ratings
• Good value for cost

How many teammates from Key West Video Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We wanted create awareness about the Elevate our brand and team, educate on our products and installation methods, show trustworthy hardworking faces behind our brand, provide insight as to why contractors work with our brand, as well as showcase our sustainability efforts. To do so we requested two longer videos (1-2 minutes) as well as 100 photos and 15 short videos.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our deliverables were very successful in terms of the professional, polished and clean look and the content that we required. We got all of the deliverables we requested.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was good. They were always there to answer our questions and make any changes that we needed to make sure our vision was met properly. The team went above and beyond to make us feel comfortable

What was your primary form of communication with Key West Video Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

Their flexibility

Are there any areas for improvement or something Key West Video Inc. could have done differently?

We think they could have improved a bit on the shoot day by giving us a little bit more guidance on what to capture in order to meet our goals. By the end of it we didn't have enough interview clips to meet all of the deliverables we requested, so it could have been beneficial for some guidance on shoot day that we needed X amount more of time or X amount more interviews to meet our goals.

BACKGROUND

Please describe your company and position.

I am the Learning Lead of Stepped Care Solutions

Describe what your company does in a single sentence.

Stepped Care Solutions is a non-profit focused on mental health systems change.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Key West Video Inc. to accomplish?

• Produce 10 educational videos

SOLUTION

How did you find Key West Video Inc.?

Online Search

Why did you select Key West Video Inc. over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Key West Video Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Key West Video team was very professional and easy to work with. We shot around 10 educational videos with them. They gave us excellent value for the quality of work produced, and accommodated our needs. We had a post-production issue but worked with their team for a resolution that we were happy with. Overall, we would definitely work with them again.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Videos were produced

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. They were responsive to our needs, made revisions as requested, and delivered files in formats requested.

What was your primary form of communication with Key West Video Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

They were super professional and nice individuals to work with. The value and quality of the videos were exceptional.

Are there any areas for improvement or something Key West Video Inc. could have done differently?

Initial communication around a resolution of a post-production issue that came up could be better but eventually everything sorted out nicely.

BACKGROUND

Please describe your company and your position there.

I'm the executive director of a private high school

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Key West Video Inc., and what were your goals?

We had key west take over a job that was started by a different company who had a very poor performance. Key west did a great job of cleaning up the mess that we had, and produced a wonderful video. They were very patient with all the edits and worked quickly to finish within our timeline. I hope to work with them on future projects!

SOLUTION

How did you select this vendor and what were the deciding factors?

I looked at past work they had done and was very impressed. After my initial phone conversation with Stuart I was quite confident that he would be easy to work with and would give the project his full attention.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We had an existing video that needed editing.

Who did you work with and what was the feedback process like?

We worked with our project manager but everyone at the office was involved. I was constantly kept up to date on the projects progress.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The students were very excited to receive the copy of the school play.

Describe their project management style, including communication tools and timeliness.

Key west was great the exceeded our timeline and had the video ready even though we were had a very tight schedule

What did you find most impressive or unique about this company?

The had great costumer service. Always happy to help and great communication.

Are there any areas for improvement or something they could have done differently?

Keep up your great work

BACKGROUND

Please describe your company and your position there.

VP Marketing at Lumo.Ag

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Key West Video Inc., and what were your goals?

We needed a video to tell our brand narrative in a compelling way

SOLUTION

How did you select this vendor and what were the deciding factors?

I've worked with them previously and have always been really happy with their work.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

Met with their team to discuss the outcome we wanted and shared examples. They then coordinated videographers and a producer to visit our shoot location, conduct an interview with our CEO, and capture b roll footage. After that, they cut the first draft of the video, and shared with us to provide feedback and any edit requests, before delivering the final video.

Who did you work with and what was the feedback process like?

On this project, we worked with Stuart, Charlie and Caroline.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Working with Key West is always a fantastic experience. I've done about 5 projects with them over the past few years and they always exceed expectations.

The quality of their footage is top-notch and their editing team does an amazing job. I look forward to working with Key West again soon on more video projects!

We've had tremendous feedback from all company stakeholders on this video, and we will use it in PR campaigns to generate media attention.

Describe their project management style, including communication tools and timeliness.

Great communication, met all deadlines and kept us in the loop with any changes happening.

What did you find most impressive or unique about this company?

Their quick turnaround and high quality of work were impressive.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I’m the officer manager of Strype Injury Lawyers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Key West Video Inc.?

They provided video production services.

SOLUTION

What was the scope of their involvement?

They gave us the option of sending them a script or having them create one. After we rehearsed in our office, they showed up on time the day of the shoot to explain how the process would go. Their staff members were very professional.

These were live-action videos done in our boardrooms, as were our staff pictures. Key West provided all the equipment. At the end of the shoot, I asked if they could capture footage outside our building, and not only did that add that into their work, but they didn’t charge for it on the invoice.

Key West was also responsible for the editing and the audio mixing. The video was 30-seconds-1-minute long, and we’re planning on doing more videos with them.

What is the team composition?

We worked with two people.

How did you come to work with Key West Video Inc.?

They were able to show me what they could provide for me. Key West Video had one video done and individual staff pictures taken for our site. The owner reached out to me right away and provided a quote quickly. It was within our budget. If it was too high for certain services, they would work with me to trim the price to fit into my budget. For example, they could make the video a half-day production rather than an all-day production.

I’ve reached out to them for years, but my company always didn’t approve the quote. Finally, they were ready to bring them on, so I got everything ready with Key West.

How much have you invested with them?

We spent around $2,700 with them.

What is the status of this engagement?

We worked together from November 2021–December 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The videos were posted on social media, and we’ve gotten good responses. People are looking at them. They set us apart from other companies who just have static words on their website.

We’re 100% satisfied with their work.

How did Key West Video Inc. perform from a project management standpoint?

Their communication was great, including in the evenings. We mostly spoke over emails and phone calls.

What did you find most impressive about them?

Their communication really put us at ease. Additionally, they listened to us and understood what we wanted.

Are there any areas they could improve?

As I researched legal video production companies, I saw that Key West didn’t have any reviews from legal clients. They should post these so future clients know who they’ve worked with.

Do you have any advice for potential customers?

They’re easy to communicate with and deal with, as well as reliable.

BACKGROUND

Please describe your company and your position there.

I am the program assistant for an international arts and culture institute. We produce and offer cultural experiences on a local level.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Key West Video Inc., and what were your goals?

We hired Key West Video to produce an attractive video summary of one of our cultural excursions: a city walk connecting and comparing Toronto to Berlin through an urban lens of analyzing the use of public and private access.

SOLUTION

How did you select this vendor and what were the deciding factors?

Key West Video has competitive prices and an extensive portfolio.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We pitched our idea to Key West and we communicated back and forth to ensure we had a realistic execution plan. They are quick with communication to get all of this organized. We met on location where our videographer had all the necessary equipment to shoot a 1hour walking tour through the streets of Toronto. Proofs of the video are sent back and forth for editing approval until we reach our final version.

Who did you work with and what was the feedback process like?

Chris was our videographer and we really enjoy working with him. Super attentive, and always adds creative flare.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Not yet.

Describe their project management style, including communication tools and timeliness.

The management team at Key West Video Inc. was reliable and attentive.

What did you find most impressive or unique about this company?

Quick turn arounds and creative thinking.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

We are a registered charity- New Beginnings Support Program and we work with women and children and we help transition them out of poverty into self-independence. I am the executive director of the New Beginnings Support Program.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Key West Video Inc.?

Due to the pandemic all in-person event were cancelled, we created a virtual fundraiser for our charity. Key West created the event for us and they were amazing.

What were your goals for this project?

Our goal for this project is to raise $20,000 for our Food Security and Basic Needs program.

SOLUTION

How did you select Key West Video Inc.?

We found Key West online and spoke with them about our project and they seemed eager to assist us with our event.

Describe the video(s) and the process in detail.

Once we decided on a date they worked with us every step of the way to create this amazing video. They came down and did the interviews, they worked with us for the graphics and they helped the flow and look of the event. It was such a pleasure working with them and we would work with them again.

What was your vendors' project management or feedback process?

We were in contact with the 2 people one to make sure we had all the necessary parts ready for them to upload in a timely manner and the other was to go over the planning process of the event. We worked three drafts until the event was perfected.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It has only been 2 weeks since we launched our virtual event and we have raised $10,000. We still have a few more weeks to go. We are receiving great feedback from our donors and the general public on the event and how the loved it. Thanks to Key West our event looks great, it has moved people to action and we are grateful.

How effective was the workflow between your team and theirs?

The coordinator was excellent, we worked well together and spoke on a regular basis. There were no challenges regarding the content, video uploads, interviews, and graphics. The drafts were sent in a timely manner and edits were also done in a timely manner.

One of the great things about Key West is the way the conducted themselves they always made us feel that we were important and never seemed annoyed when we wanted to change something about our event. I really enjoyed working with them.

What did you find most impressive about this company?

They were easy to work with it was such a pleasure. They were creative and they had our best interest at heart, which I appreciated. They made our virtual event even better than I envision.

Are there any areas for improvement?

No. Everything was great. I was impressed.

BACKGROUND

Please describe your company and your position there.

I am the CEO/Owner. Primary business operations are the supply and support of cash handling and cash automation technology to a wide range of inustries across North America

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Key West Video Inc.?

Production of a promotional video that would be directed towards our Qucik Service Restaurant clients

What were your goals for this project?

To provide client feedback and client testimonials for the benefits of the Websafe cash management solution from their perspective. To be shot in their locations and without a scripted dialog

SOLUTION

How did you select Key West Video Inc.?

We have worked with them in the past

Describe the video(s) and the process in detail.

We selected two client locations for the video to be shot in. The two locations had to be scheduled on different days. Lisa Maria Hall the Producer / Project Manager and the videographer arrived on time and with all of the necessary equipment to run the shoot.

They introsuced themselves to our cleints and immediately made them feel at ease. This was a very critical step in the process and made me feel very good about what was about to happen. I've seen numerous promotional videos where the person being interviewed is extremely nervous and not at ease, which does not come across as well as if the person is cool calm and collected.

They checked the location for light and sound before setting up the areas for the shoot and prepared the area very quickly. The interview process went well and with very few re-takes as the people being interviewed were really comfortable. We were in and out much quicker than I expected.

What was your vendors' project management or feedback process?

We provided Lisa Maria Hall the Producer / Project Manager with a list of questions that she would ask each person. Lisa made the people very comforable and so the answers came across very naturally most of the time in the first take. Withon a few days we received the first draft of the vidoe and were immediately impressed with the quality of the audio and video. Back and forth editing process was very easy and the turnaround of each edit was very fast. After the5th edit we arrived at the finished product.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within one day of sending the video to a prospective client we signed a deal with them for two markets we had not seen any success in prior to them seeing the video

How effective was the workflow between your team and theirs?

Seamless

What did you find most impressive about this company?

In my experience when you select and work with professionals they all have the same thing in common. They all make it look so easy and they are very good at what they do

Are there any areas for improvement?

From my perspective they did what we hired them to do in a very efficient manor and within budget so job well done

BACKGROUND

Please describe your company and your position there.

I am the digital content manager of a local hotel chain in the Greater Toronto Area. We have 8 locations across the GTA and service the corporate and leisure market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Key West Video Inc.?

We hired them for our Room Cleaning Marketing Video as a response to COVID-19.

What were your goals for this project?

• To showcase the steps that our company takes to ensure our staff and guests are safe when staying with us
• Outline our room and lobby cleaning procedures

SOLUTION

How did you select Key West Video Inc.?

We met them at a conference last year and they completed 3 training videos for our company with much success. It was a no brainer going with them again!

Describe the scope of their work in detail.

It started with scriptwriting and many edits and changes to the original script. Then the production of on-site filming as well as editing of the video.

What was the team composition?

There were 2 people involved in writing the script and one videographer on site. Then another 1 or 2 edited the script.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was advertised across our website and social media sites with great feedback. We were able to showcase the work and dedication our team puts into ensuring our guests are safe.

How effective was the workflow between your team and theirs?

They have provided an extremely effective workflow.

What did you find most impressive about this company?

Their dedication to the projects they are working on and their timely service was impressive. They really don't let up on the project until their client is 100% happy with each aspect of the project.

Are there any areas for improvement?

None.