Key Medium

BACKGROUND

Please describe your company and your position there.

As a Business Development Specialist, I network with area employers to assess employment needs and advise job seekers to place qualified, well-fitting candidates to meet companies' needs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Key Medium?

Due to organization website becoming increasingly out of date, Key Medium was used to completely overhaul our website based on a collaborative process of determining goals and expectations for the project.

What were your goals for this project?

We desired a new website to cover our organization's many projects and initiatives, have accessible interface, and mobile site customization.

SOLUTION

How did you select this vendor?

Key Medium had an impressive profile of working with similar organizations and organization/layout of those websites were an impressive model of what we hoped to achieve. Key Medium was competitive and offered a wide range of additional services.

Describe the project in detail.

Our team determined the goals of our website and information that was pertinent. Key Medium assessed our needs and helped us clarify the audiences for our different initiatives, and subsequently tailor our language and presentation for the appropriate audiences.

Furthermore, areas for improvement were met, such as needing a competitive mobile interface based on a large amount of users accessing our website via phone/tablet and addressing a need for a new color suite to meet modern standards for accessibility and usable display for end users.

What was the team composition?

Our organization included input and feedback from upper management, social media & marketing, information technology (for future maintenance purposes), and additional staff. Key Medium coordinated with all directly with a small team of point staff.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Interactions with clientele have been improved by easily accessible information via organization website to provide additional reference materials. Ability to disseminate information and share an overview of services has improved greatly.

How effective was the workflow between your team and theirs?

Correspondence was generally handled via email, and was very prompt.

What did you find most impressive about this company?

Project exceeded expectations in addressing much-needed improvements for our organization's web presence to meet modern standards for end user accessibility, access, and ease of use. These efforts from Key Medium resulted in a much greater outcome than anticipated.

Are there any areas for improvement?

No recommendations at this time.