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Key Jordan is a Middle Eastern Human capital outsourcing & Talent Management company.

We provide businesses with needed HR
services, tools, techniques, training, coaching and outsourcing solutions to
provide guidance, direction, and best practice HR and compliance techniques.

We help our clients achieve them
business strategy, improve productivity, grow sales, increase profits, control

costs, develop employees and create environments where people thrive, business
grows and productivity soars. We help build competitive advantage through
effective communications and use, alignment and engagement of employee talent.

All consultants, managers, and trainers are
professionally trained and educated in state-of-the-art human resource
management, organizational behavior and employment law allowing them to provide
people management solutions and deliver needed services. Many of our
consultants hold Master’s degrees in the field of human resource management and
are professionally certified in the field, with many years of hands-on

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Amman, Jordan
  • Amman


Key clients: 

American Embassy 

Canadian Embassy 





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Human Resources Management Outsourcing for Int'l Software Co.

“They need to have more employees available under their umbrella because they do a great job.”

Willing to refer: 
The Project
$200,000 to $999,999
Mar. 2017 - Ongoing
Project summary: 

Key Jordan provides outsourced staffing for two full-time positions, an office manager and an HR supervisor.

The Reviewer
201-500 Employees
Burlington, Massachusetts
Office Manager, Int'l Software Co.
The Review
Feedback summary: 

Beyond successfully fulfilling their roles, Key Jordan staff troubleshoot specific problems and improve operations through training and communications. They hit deadlines, consistently follow-up, and achieve all objectives.


Introduce your business and what you do there.

I’m a manager at an international software company. Our headquarters is in Boston and we have a small office for the Middle East in Jordan.


What challenge were you trying to address with Key Jordan?

We needed to outsource our staffing needs for a couple of positions. We didn't have a business affairs manager, or what we call here in Jordan an office manager, and also needed to fill an HR supervisor position. At the time, we had lost a previous manager and needed to keep work moving.


What was the scope of their involvement?

Key Jordan provides us with full-time staffing for the two positions. The business affairs manager works on finances and HR needs including payroll and benefits. They also support maintenance, logistics, and procurement. The HR supervisor fulfills all of our HR needs. They also help train staff so that we know how to manage that position, which is a very high one within the company.

We initially contracted them for one month and have extended that contract. We anticipate closing it by next year since we need to hire permanent employees. They will help us to recruit those permanent staff.

What is the team composition?

We work with an account manager.

How did you come to work with Key Jordan?

My manager in the US searched for an outsourcing company and found Key Jordan. They’re one of the leading outsourcing firms in Jordan.

How much have you invested with them?

We spend $10,000 to $15,000 per month so have spent between $200,000–300,000 total.

What is the status of this engagement?

They started working with us in March 2017 and it’s ongoing.


What evidence can you share that demonstrates the impact of the engagement?

They’ve helped us a lot. For example, when a previous manager left, they committed a range of misdeeds like deleting employee files. The staff from Key Jordan came onboard at a critical time at which we needed to pay salaries but didn’t have the necessary information about their bank accounts or taxation. We couldn’t make the payments to either staff or the government tax authorities. They used their skills and connections to make the payments on time. It was a real success story.

How did Key Jordan perform from a project management standpoint?

They gave us a specialized account manager with a high-level position because we’re such a large client. They hit deadlines whenever we request something. If something will take more time, they inform us in advance. They communicate well and have in fact improved the communication within our company.

What did you find most impressive about them?

Their communication, their follow-up, and their ability to achieve objectives.

Are there any areas they could improve?

From my perspective, no. They need to have more employees available under their umbrella because they do a great job.

Do you have any advice for potential customers?

Be clear about the project timeline and contract length. We weren’t clear about how much we would need them so only contracted them for one month and had to extend, which caused administrative complications on our end. It’s better to have a clear vision of what you need.

Overall Score
  • 4.5 Scheduling
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer