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Key Jordan is a Middle Eastern Human capital outsourcing & Talent Management company.We provide businesses with needed HRservices, tools, techniques, training, coaching and outsourcing solutions toprovide guidance, direction, and best practice HR and compliance techniques.We help our clients achieve thembusiness strategy, improve productivity, grow sales, increase profits, controlcosts, develop employees and create environments where people thrive, businessgrows and productivity soars. We help build competitive advantage througheffective communications and use, alignment and engagement of employee talent.All consultants, managers, and trainers areprofessionally trained and educated in state-of-the-art human resourcemanagement, organizational behavior and employment law allowing them to providepeople management solutions and deliver needed services. Many of ourconsultants hold Master’s degrees in the field of human resource management andare professionally certified in the field, with many years of hands-onexperience.
headquarters
other locations
Focus
Portfolio
American Embassy, Canadian Embassy, UNHCR, IOM, ETQ, Carrefour, Quest scope, IMC, DRC, ACF, ASAS, IMMAP, CRDF
Key Jordan
Reviews
the project
HR Services for Airline
"They were very open for feedback, they answered all questions..."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Airline , my position is Key Account Executive
For what projects/services did your company hire Key Jordan?
We needed help in HR management, Recruitment of Pilots , Cabin Crew , Ground Staff , Airport Staff , Management Staff , Payroll Management,
What were your goals for this engagement?
Building a successful HR department , Environment , Achieving company goals, recruitment of a very hard positions are rare in the market , payroll management , administration and logistics management
How did you select this vendor?
After evaluating the market companies , we found out that Key Jordan are the only company that has expertise in the same field , therefore we contracted them ,
Describe the engagement in detail.
They Built an HR department , Polices and procedures, Internal regulations, Job description , competencies, performance management system , HR system , Administration system, recruited a very high quality of Staff, helped in Managing Payroll,
What was the team composition?
We had a staff of 3 experienced focal points that were dedicated to us
Can you share any outcomes from the engagement that demonstrate progress or success?
They Built an HR department with all its Polices and procedures, Internal regulations, Job description , competencies, performance management system , HR system , Administration system and recruited a very high quality of Staff,
How effective was the workflow between your team and theirs?
They were very open for feedback, they answered all questions , their ability to meet the goals was very high and consistent , their team was fast and great
What did you find most impressive about this vendor?
They truly understood out needs and culture , passing this into all what they achieved , and ensured to implement our goals and it were aligned with our vision They ability were very valuable
Are there any areas for improvement?
None
the project
Human Resources Management Outsourcing for Int'l Software Co.
“They need to have more employees available under their umbrella because they do a great job.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a manager at an international software company. Our headquarters is in Boston and we have a small office for the Middle East in Jordan.
What challenge were you trying to address with Key Jordan?
We needed to outsource our staffing needs for a couple of positions. We didn't have a business affairs manager, or what we call here in Jordan an office manager, and also needed to fill an HR supervisor position. At the time, we had lost a previous manager and needed to keep work moving.
What was the scope of their involvement?
Key Jordan provides us with full-time staffing for the two positions. The business affairs manager works on finances and HR needs including payroll and benefits. They also support maintenance, logistics, and procurement. The HR supervisor fulfills all of our HR needs. They also help train staff so that we know how to manage that position, which is a very high one within the company.
We initially contracted them for one month and have extended that contract. We anticipate closing it by next year since we need to hire permanent employees. They will help us to recruit those permanent staff.
What is the team composition?
We work with an account manager.
How did you come to work with Key Jordan?
My manager in the US searched for an outsourcing company and found Key Jordan. They’re one of the leading outsourcing firms in Jordan.
How much have you invested with them?
We spend $10,000 to $15,000 per month so have spent between $200,000–300,000 total.
What is the status of this engagement?
They started working with us in March 2017 and it’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
They’ve helped us a lot. For example, when a previous manager left, they committed a range of misdeeds like deleting employee files. The staff from Key Jordan came onboard at a critical time at which we needed to pay salaries but didn’t have the necessary information about their bank accounts or taxation. We couldn’t make the payments to either staff or the government tax authorities. They used their skills and connections to make the payments on time. It was a real success story.
How did Key Jordan perform from a project management standpoint?
They gave us a specialized account manager with a high-level position because we’re such a large client. They hit deadlines whenever we request something. If something will take more time, they inform us in advance. They communicate well and have in fact improved the communication within our company.
What did you find most impressive about them?
Their communication, their follow-up, and their ability to achieve objectives.
Are there any areas they could improve?
From my perspective, no. They need to have more employees available under their umbrella because they do a great job.
Do you have any advice for potential customers?
Be clear about the project timeline and contract length. We weren’t clear about how much we would need them so only contracted them for one month and had to extend, which caused administrative complications on our end. It’s better to have a clear vision of what you need.
the project
Outsourced HR Management for Risk Assessment Company
"They were dedicated to understanding our needs and doing the job right."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Human Resources and Administration Manager
For what projects/services did your company hire Key Jordan?
Human Resources Services, Benchmark services, Recruitment services, logistics services , Administration Services
What were your goals for this engagement?
knowing the market pay , achieving our company goals by building a human resources strategies and development plans
How did you select this vendor?
referrals , good reviews , well known in the market
Describe the engagement in detail.
Key Jordan helped in having a effective HR department and implemented all the Policies and procedures of our head office, reviewed the Job descriptions, provided us with the benchmark for our compensation and benefits
What was the team composition?
I worked as the focal point with Key Jordan team and our head office and local team
Can you share any outcomes from the engagement that demonstrate progress or success?
we had a development plan , and reviewed our compensation and benefits based on the market
How effective was the workflow between your team and theirs?
It was very effective , they were very professional
What did you find most impressive about this vendor?
They were dedicated to understanding our needs and doing the job right, their innovative techniques were very impressive
Are there any areas for improvement?
NIL
The team consistently met expectations in a time-efficient manner. They were invested in learning about the internal culture and employees' needs. Key Jordan ensured their tasks would fit into the overarching vision for the business.