What evidence can you share that demonstrates the impact of the engagement?
They’ve helped us a lot. For example, when a previous manager left, they committed a range of misdeeds like deleting employee files. The staff from Key Jordan came onboard at a critical time at which we needed to pay salaries but didn’t have the necessary information about their bank accounts or taxation. We couldn’t make the payments to either staff or the government tax authorities. They used their skills and connections to make the payments on time. It was a real success story.
How did Key Jordan perform from a project management standpoint?
They gave us a specialized account manager with a high-level position because we’re such a large client. They hit deadlines whenever we request something. If something will take more time, they inform us in advance. They communicate well and have in fact improved the communication within our company.
What did you find most impressive about them?
Their communication, their follow-up, and their ability to achieve objectives.
Are there any areas they could improve?
From my perspective, no. They need to have more employees available under their umbrella because they do a great job.
Do you have any advice for potential customers?
Be clear about the project timeline and contract length. We weren’t clear about how much we would need them so only contracted them for one month and had to extend, which caused administrative complications on our end. It’s better to have a clear vision of what you need.
Beyond successfully fulfilling their roles, Key Jordan staff troubleshoot specific problems and improve operations through training and communications. They hit deadlines, consistently follow-up, and achieve all objectives.