Kartoffel Films

What evidence can you share that demonstrates the impact of the engagement? 

We were really happy with the outcome and we were proud to show the video. We also showed the video to staff to increase morale and everyone was impressed.

In fact, the communications team on the public side of the hospital asked us who our video producers were because they wanted to start producing more videos. We recommended them to other internal players within the organization. 

How did Kartoffel Films perform from a project management standpoint?

We communicated primarily via email, and we also had a project meeting where we met with our producer in person. In addition, we had a few days of filming 

What did you find most impressive about them?

Kartoffel Films was very easy to work with and responsive to any of our requests. They also brought an artistic vision to the process, making suggestions and guiding us as much as we guided them. The team was also very laid back.

Working with creative agencies can be difficult sometimes because they refuse to see the business side of things and only want to do more creative work or vice versa. However, with Kartoffel Films, there was a great balance between listening to our needs and coming up with creative suggestions that we wouldn’t have come up with ourselves.

Are there any areas they could improve?

No, I have no suggestions. I enjoyed working with them, and if we need to create another video, I would definitely hire them again. 

Do you have any advice for potential customers?

Write a clear and concise brief that outlines the must-haves, and trust the agency and their vision so that you can get the most out of them.

What evidence can you share that demonstrates the impact of the engagement?

Even within the last 2–3 years, we can really see a difference in the quality of our videos and animations. We’re internally aware that they’ve set that bar for us. Our team has noticed a huge quality difference on our social channels, which have grown substantially. We can’t attribute all of that to their work, but they’re definitely a part of the recipe that’s helping to grow our success. 

How did Kartoffel Films perform from a project management standpoint?

It’s typically a seamless process. We have regular touchpoints that contact us through phone or email. I’ve only met them in-person twice because of our remote relationship. However, timezones never seem to make a difference. Of all the project managers, we typically work with a phenomenal, friendly, and reliable project manager. We keep things moving through her.

What did you find most impressive about them?

They offer consistent quality, dependability, and reliability. Their team understands our goals, which isn’t always easy in our field. They dove into the work, and we can rely on the consistent quality of their end products. We end up with solutions that we can be proud of. 

Are there any areas they could improve?

I can’t think of anything off the top of my head. It would be nice if they had more video capture services located in the United States, so we could use them more regionally. 

Do you have any advice for potential customers?

Give them as much information as you can upfront to makes sure they’re aware of your brand standards. The more detail you can provide, the better the project will be. 

We move so quickly that the first draft of the video can be very rough. Don’t be discouraged by this. The end product is always excellent because of the process they have in place. That’s why it’s important to have patience with the first draft. Things are moving more quickly in the background than you may realize.  

What evidence can you share that demonstrates the impact of the engagement?

We’ve received positive feedback, and our viewership stats are great. Even internally, our colleagues speak highly of the film. The quality has also improved the reputation of my department.

How did Kartoffel Films perform from a project management standpoint?

They’re very diligent, issuing a production timeline, and then we go back and forth to iron out the deadlines for each phase of a project. Naturally, there are times when we have to change dates at the last minute, but they’re very flexible about that, which makes things easier for us. If we’re shooting something, they’ll issue call sheets the night before, and they have everything well-organized, including health and safety. They’re also very clear on when they’ll have edits ready for us, and they stick to deadlines well.

What did you find most impressive about them?

For a relatively small agency with a relatively small budget, they’re able to produce very high-quality films. I’ve worked with a number of agencies and the team at Kartoffel Films stood out for their friendliness and creativity.

Are there any areas they could improve?

No, I don’t think so.

Do you have any advice for potential customers?

Have a clear idea of you want to get out of the project. Being prepared with your objectives helps the creative agency be bolder in their work because they’ll know what they need to achieve. In one of our projects, we mentioned that we wanted to create a narrative video featuring a scholarship student and we didn’t have the budget to film on location in her home country. Kartoffel Films suggested making an animated video instead, and it’s one of the best videos we’ve put out as a university.