Karpi Studio

BACKGROUND

Please describe your company and your position there.

We own an IoT (Internet of Things) system integration company based in the Middle East.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Karpi Studio, and what were your goals?

Our website was stale/old and not optimized to do anything other than be a digital billboard. Times changed, and so did we. We wanted a website that would attract visitors and convert them into customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

We sought Karpi out due to their specific focus on working with tech-related businesses for their website design and development. We wanted a team that knew the IoT business and understood our goals.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Entire website re-design and development from scratch. There was little we could reuse from our old site and we added an eComm function as well. So the project was from the ground up. The team at Karpi came up with the initial concepts, UI and UX and then started from there.

How many people from the vendor's team worked with you, and what were their positions?

We worked with their entire team. What we appreciated most about Karpi was that it felt like working with a family. Everyone stayed in contact with us from start to finish (unlike other companies where the salesperson closes and you never hear of them again and get passed on to people you don't know). At Karpi it was an absolute pleasure. They always kept us informed, always provided regular updates, and answered any questions/concerns 24/7.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our previous website engagement was almost nil before Karpi started. Once the project was complete and we started promoting our site all our metrics went up to the right. Form submissions, news letter sign-ups, and time on site all grew rapidly.

Describe their project management style, including communication tools and timeliness.

Apart from our weekly calls to discuss the progress and upcoming tasks, the team constantly communicated with us for the entire project. Deadlines were met well before they were due as well.

What did you find most impressive or unique about this company?

They actually give a damn. Most companies look at a new project and go through the motions, treating you like a cog. At Karpi, the team was genuinely curious about helping us solve our issues and enthusiastic about it from start to finish, which is almost unheard of. We really appreciate their effort on this.

Are there any areas for improvement or something they could have done differently?

I really can't fault them for anything. They've helped us so much.