Can you share any information that demonstrates the impact that this project has had on your business?
The most obvious impact has been the improved, responsive site design and streamlined website management. It's easy to add and edit content. Another unexpected impact has been the expansion of Drupal site features. For example, it's easier to host RSS feeds of our podcasts and audiobooks, feed them to platforms like Stitcher and Spotify, and add Spanish and Korean translations of our website.
We had 11,507,718 unique page views in 2018, and mobile device and tablet sessions accounted for more than 3.9 million total visits. The website is key to reaching new audiences and younger demographics. For example, 48% of our online readership in 2018 was under the age of 35, and nearly 47% of all sessions occurred on mobile devices. Their team makes this ongoing creative growth possible. Looking to the future sets us apart.
How was project management arranged and how effective was it?
They're professional and systematic. The founder has managed the entire process. While quite responsive to our ideas and suggestions, she keeps the project on track and under budget. Our current project manager and tech lead are fantastic. They're quick to respond to and solve problems.
Since we're a nonprofit, it's important that they are also cognizant of our budget and timeline. They break down invoices, so we know how they spend every minute and dollar.
We communicate weekly through video conferencing, but they are regularly available through email and Teamwork and are always open to schedule meetings. The entire team is extremely responsive, accommodating, and pleasant. Their customer service is impeccable. Sometimes the founder calls, out of the blue, to see how things are going. They make us feel like their most important client.
What did you find most impressive about this company?
I've never worked with a company that balances customer service, friendliness, work quality, deadlines, and professionalism so well. They are simply the best. We are pleased to work with Kanopi Studios and always recommend them. I've worked here for nearly 18 years, and hiring them was the best website-related decision we've ever made.
Are there any areas for improvement?
We should have been slightly more hands-off. They accommodated our constant requests and changes, but we should have stepped back and let the experts run with it.
The collaboration is positive, and Kanopi Studios delivers on all requests. They work quickly to resolve existing issues, and their process is transparent. They are committed to the partnership and act as an extension of the team.