What evidence can you share that demonstrates the impact of the engagement?
There is always that kind of stigma in hiring someone overseas: people might think the work will never get done or there might be trouble with communicating. With Kanda, all those things we thought we might see were proven wrong. They were probably even more responsive than my colleagues in the office.
As diligent outside thinkers that performed great work, Kanda helped shape the vision of our company. I appreciate how much care, detail, and testing performance they put into our partnership. It also helped us get acquired by another company, which was very important for us.
How did Kanda Software perform from a project management standpoint?
In terms of project management, we ran a pretty extensive Jira and Confluence implementation with them. They were super proficient with Jira so we had a lot of integration in terms of ticketing and an agile framework implementation and we ran all of that with them.
Obviously, because there is a seven-hour time difference, it was slightly challenging to have a daily standup. At the same time, it was great because we would plan activities the night before, and they would work through the night because that was their daytime. When we got to the office in the morning, we would have debriefings and meetings with them. By having that project planning and schedule, we created more efficiency. And because of the time difference, we had 24-hour coverage of our application, which was really beneficial.
What did you find most impressive about them?
When they were leaving in 2018, I had a conversation with them. They told me how much they loved the project and the people. They were always available to help even outside of their allocated hours. Kanda had a per-hour model, but they were always willing to jump on the project really quickly. There were challenges with our SaaS applications, but they were always upbeat and ready to learn and help our engineering team. They were always learning, and they had great personalities and people.
Are there any areas they could improve?
I’ve given them this feedback, but Kanda was good at following instructions almost to a fault. It was amazing they always followed what we presented, especially when I wasn’t working with them, but that also prevented them from doing outside implementation. I hoped that they would stop and see if there was something that I hadn't thought of, but that meticulous approach prevented Kanda from exploring more of the app. I had to always give them the instructions; otherwise, they would be dependent on me. That was only a minor thing, though. Otherwise, they were really, really good.
Do you have any advice for potential customers?
You should let them be on their own but guide them from a knowledge and system perspective. They are really bright people that may create testing scenarios that you might not think of. Let them run a little bit on their own because you might see a lot of benefits from that.