Can you share any information that demonstrates the impact that this project has had on your business?
We are continually increasing efficiencies with Kanak as our development partner. Information is able to be shared more logically now throughout the organization. We've been able to federate access to people outside the organization which we've never been able to do before.
We are working as a team as we never have before, cutting out redundant workflow items and leveraging the analytics now available to us. Still we are just scratching the tip of the iceberg and have a lot left to do.
How was project management arranged and how effective was it?
Our communication stack includes Github, Jira, Skype, Odoo. Language barrier has never been a material issue. Of course, there are miscommunications from time to time but there are members that will step in and clear up and confusion.
What did you find most impressive about this company?
Kanak is an awesome team of people. They are genuine, patient and supportive. Aside from being very technically capable, they are also fundamentally focused on improvement. This is extremely important to me as a client. If there is some issue or misstep, I know it will be addressed and that the team and our business will be better for it.
Are there any areas for improvement?
One area in which we are currently seeing great improvements is delivery of technical specification and functional documentation accompanying new features. We have more work to do in establishing stable relationships with go-to resources in specialized areas.
Examples include system admins, server architects and db admins. Onboarding new resources when a need arises takes time and effort and can set the stage for server side issues.