What evidence can you share that demonstrates the impact of the engagement?
We have been able to scale and build the product we wanted using their team. Kaizen delivered the outcome we were looking for from an engineering perspective. From an engineering perspective, it works exactly like we wanted it and Kaizen built it as per our designs.
How did Kaizen Softworks perform from a project management standpoint?
We had them use our project management tools, Jira and Bitbucket. They were comfortable using those.
Kaizen understood where we were in terms of deadlines, and committed to them. If we had a deadline, they worked with us, making sure we could hit it.
I know that English is not their native language, but, from a business perspective, the level is good. We were able to communicate, they understood our requirements, and I understood them. Having both parties working in the same time zone was a big benefit.
What did you find most impressive about them?
What I liked about working with them is what it wasn’t a matter of tossing work over the fence and having the team do what I say. If something wasn’t right or if we gave an unclear direction, Kaizen brought it to my attention. If I asked for a particular approach and they found that there was a better one, they would come back and tell me. They took a lot of initiative.
Are there any areas they could improve?
In the context of working remotely, everyone has the opportunity to improve on communication. Having more communication done more frequently is beneficial. We were always connected through Slack, but in general, it can be improved.
Do you have any advice for future clients of theirs?
This was a big project for us using a remote team. Time needs to be put into planning what has to be done and writing it down so that the team can be successful in delivering what the client wants.