What evidence can you share that demonstrates the impact of the engagement?
They’re a small team able to handle fairly large projects and do it quickly, within budget, and on time. Every project I’ve thrown at them, they’ve exceeded expectations.
I didn’t like the initial designs they came up with and brought in another firm to make an attempt. Kahoots Creative Group then did some additional designs after it turned out the other vendor I brought in wasn’t as good. For the video project, I wasn’t quite sure. However, we gave them a chance and they totally exceeded my expectations. I wasn’t deliberately putting them to the test but I wanted to see and they continued to impress me.
I’m pretty confident they’ll be able to up our game in terms of branding, be more efficient, and help us scale the business.
How did Kahoots Creative Group perform from a project management standpoint?
They make it easy to work with them because I didn’t have to talk to multiple people. It’s been good. They’re flexible. It can be as simple as an email with a request. They manage the requests log and prioritization. They can work within a project management software if you use one in-house. We used Trello. I had them switch it to just a simple Google document that we could look at. We were able to keep in pretty good sync on things and we have a weekly check-in call on operation in making sure everything is on track for different projects.
We had a weekly check-in call on operations and making sure everything is on track for different projects. There were never any concerns around project management. In all fairness, I’ve worked with larger agencies that have dedicated project managers that are much more deliberate and more formal in terms of how they run a project. That’s all well and good but you end up paying for that. I’m very happy with Kahoots Creative Group where it’s a little bit more fluid. It can be faster and less overhead. The person project managing is also helping do some of the design work. You can get direction changes done more quickly.
I’ve worked with cheaper agencies as well where the quality and the project management and communication weren’t as good. The quality we get is high value.
What did you find most impressive about them?
The quality and breadth of their work are most impressive. It feels like other agencies I’ve worked with might be really good in one specific thing like managing design but they can’t handle web development on the backend. I was always surprised by how deep Kahoots Creative Group could go in different areas. They had an experienced staff that had been working together for a long time and are easy to work with. I never had any staff turnover on the account.
Are there any areas they could improve?
Project management could be formalized more. Sometimes being more proactive on the communication of status updates for projects and almost a push notification of where we are on things versus waiting to have a call. Getting email updates on a more frequent basis would be good.
Do you have any advice for potential customers?
Have a point person internally that is driving the agenda and projects with Kahoots Creative Group.