We don't just have clients, we have fans.

We don't do cookie cutter.

Handcrafted web and graphic design + personalized service from a team who cares about your success.

"JVM Design truly cares about our process, our success, and our people."

–Shawn Neel, MS, LMFT

Welcome to different.

After working for 20+ years with so many clients, we've zeroed in on the top 4 things that make us stand out from the pack.

  • Experience
  • Value
  • Handcrafting
  • Personal Support

Fun Fact: When people find us, they know they've struck gold. 70% of our current client base has been with us 5 or more years and over 90% of new clients continue to work with us.

We don't just build websites — we build relationships.

When it comes to choosing a company to create or redesign your website, to help you with marketing, and to provide supporting services, it can be a little overwhelming. There are a lot of fish in the sea, as they say. So if you've landed here and are trying to figure out if we might be be a good fit for you, we thank you for the consideration!

Let's get to known each other...

Give us a call at (541) 677-7440 or visit our site, https://jvmediadesign.com

 
Undisclosed
 
$100 - $149 / hr
 
2 - 9
 Founded
1995
Show all +
Roseburg, OR
headquarters

Portfolio

Key clients: 

We have worked with a wide range of clients over our 20+ year history from companies as large as Nike to small, sole proprietors. Our speciality is working with small businesses. 

The Institute for Relational Well-Being Image

The Institute for Relational Well-Being

Custom design and website programming for a new therapy clinic. 

Drag Off Image

Drag Off

New business, new website.

Working with a brand new business is always a treat as we get to help them establish the centerpiece of their marketing with their website. In the case of Drag-Off, it's a WordPress website with a custom theme and a Woocommerce shopping cart system. The product is an all-natural, performance make up remover. The target audience? Drag queens (how fun is that?)! We worked closely with

the owner, Sheri Olesen, to create the new site, but along the way we also designed the product packaging as well as materials for her booth at the Drag Con convention in Los Angeles (where she officially launched her product). We even did a little animated intro for her videos. We finished everything up and launched in time for the site to be up before the big convention. Project needs:

- Design to appeal to the target audience

- New ecommerce website to act as the centerpiece for the company marketing and online sales

- Easy-to-use content management system

- Custom WordPress theme

- Woocommerce shopping cart

- Product package design

- Banner, business, card, flyer, and printed ad design

Website: https://drag-off.com/

What the client said ...

“It was truly a stress-free project, I have never worked with such effective communicators.”

Breitenbush Image

Breitenbush

A custom website for a special hot springs and retreat center.

Breitenbush Hot Springs and Retreat Center is a unique location and their very out-dated website was not only difficult for visitors to find information on (with no online booking capabilities), but it did nothing to reflect the location itself. When we were brought on for the redesign, we actually visited the hot springs to "soak it all up", so to

speak! We wanted visitors to the website to be able to get a better picture of the special location and make it incredibly easy for them to find the info they need. We also worked with another development team to provide user interface design for the new online booking system. Project needs:

- Complete website redesign

- Install and set up WordPress content management system

- Custom WordPress theme

- User interface design for custom booking system

- Apply new design to existing ride-share system

- Monthly website updates and maintenance services

Website: http://breitenbush.com/

What the client said ...

"JV Media identified the feeling we were looking for, expressing it in a simple and straightforward way."

Iris Libby Image

Iris Libby

Brand refresh and reboot.

JVM helped Iris Libby Recruitment Consultants completely refresh and reboot their brand. A new, fresh logo and color palette was created first, which set the tone for the entire website redesign. We also designed a second logo just for the company blog: WUWUK – What U Wish U Knew. One of the main goals was to help the company differentiate itself in the recruitment market while still

connecting with the various target audiences. JVM helped to achieve those goals and we'll be creating a case study on how the redesign helped the business. Project needs:

- New logo design and branding

- WordPress content management sustem install and set up

- Custom WordPress theme

- Design and printing of business cards

Website: http://irislibby.com/

What the client said ...

"JV Media delivered on all aspects within the set budget and deadline and has continued to answer any questions that arise pertaining to maintenance or use of the site."

Resolve Center for Dispute Resolution and Restorative Justice Image

Resolve Center for Dispute Resolution and Restorative Justice

A long overdue redesign.

Resolve had already gone through a partial rebranding process to produce their new logo and brand guide. They were struggling with creating a new website that really embodied who they and what they do. In addition, they felt the existing imagery really lacked a connection to their target audience. JVM stepped in to start from the ground up with creating a new, custom website to meet

all of their goals. We worked closely with them to create a new sitemap and select appropriate imagery before creating a new custom design.

They also needed an easy way to create registration forms that enabled secure, online payment. Now, forms can easily be created on the new site and are hooked into their Stripe account for online payments.

Project Needs:

- Complete website redesign

- Attention to improving the navigation and site content

- Appeal to the target audience to drive engagement up

- Custom WordPress theme

- Ecommerce registration forms with Stripe connection

- Design for printed marketing materials to match with the new website

Website: http://resolvecenter.org/

B Athletic Multisport Image

B Athletic Multisport

The 3rd redesign for a long-term client.

We've been working with Triathlon Coach, Jeff Boyer, for many years now. We had designed the previous site about 4 years ago and it was definitely time for an update. We wanted to give the site a modern refresh and add a lot more imagery to appeal to the target audience. We evaluated the old pages and made some adjustments to the navigation to make it more useful for

site visitors to find what they needed. Most importantly, the new site needed to reflect that Jeff is one of the more experienced coaches in the area and get people excited to want to train with him and reach their fitness and racing goals. Project needs:

- Complete website redesign

- Design to appeal to the target audience and drive them to action

- Custom WordPress theme

- Business card, poster, and flyer design

Website: https://bamultisport.com/

What the client said ...

"Anyone can create their own website these days. Most people however, are not skilled web designers, and I definitely fell into that category! My self-designed site looked, well, like a self-designed site. I knew I needed major help, and that's when I got lucky. Sherry and her team at JV Media Design transformed my site from rag-tag to ultra-professional, almost overnight! Now I am constantly getting compliments on it." – Jeff Boyer, B Athletic Multisport

Spacewall West Image

Spacewall West

A website redesign with ability to place purchase orders.

Spacewall West, a leading manufacturer of slatwall, was frustrated with the dysfunction of their old site. Between programming issues and lack of any ability to update the site on their own, they were ready for a redesign on a new platform. WordPress offered everything they needed and would allow for not only ease of use by the customer, but ease of use

when making updates to the site. We utilized the Woocommerce shopping cart system and programmed a custom theme with our fresh new design. We worked closely with them to organize informational and product pages on the site in a way that would enable customers to easily find what they were looking for and then inserted all of the content. Project needs:

- Complete website redesign

- Easy-to-use content management system

- Custom WordPress theme

- New Woocommerce shopping cart with purchase order capabilities

- Clean, modern design to appeal to the target audiences

- Increase usability over old site

Website: https://spacewallwest.com/

Reviews

Sort by

Website Design for Educational Platform

"Working with JVM Design is a dream."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May 2018 - Ongoing
Project summary: 

JVM Design created and currently manages a website that displays online educational courses. 

The Reviewer
 
1-10 Employees
 
Glendale, California
Cadyn Cathers
Executive Director, The Affirmative Couch, LLC
 
Verified
The Review
Feedback summary: 

The website looks incredible. JVM Design listened carefully to requirements, turned tasks around quickly, and communicated clearly about their progress. The team has not only delivered an outstanding product but also suggested several workflow improvements and helpful tools. 

 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the executive director of Affirmative Couch, LLC, an online training platform that provides continuing education for therapists working with sexual, gender, and relationship expansive communities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JVM Design?

JVM Design designed and currently manages our website.

What were your goals for this project?

Our goal was to create a visually appealing, user-friendly website to provide online courses.

SOLUTION

How did you select this vendor?

We wanted an LGBTQ+ affirmative vendor that understood the needs of a website catering to psychotherapists working with these communities.

Describe the project in detail.

I had a few meetings with their creative director to discuss the form and flow of the website. She sent an amazing mockup soon afterward. It only needed a few minor tweaks, such as changing a few images. She also suggested technical elements and supplemental services that made the website and business work better.

What was the team composition?

I only work with the creative director.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I was amazed at the speed with which JVM Design created such a quality website. They have transformed an abstract idea into a fantastic platform.

How effective was the workflow between your team and theirs?

Working with JVM Design is a dream. Their responsive team uses Basecamp effectively to keep everyone on the same page.

What did you find most impressive about this company?

I'm blown away by the website they created and the quality of their ongoing support.

Are there any areas for improvement?

I can normally find areas for improvement easily, but I have nothing to suggest to JVM Design. Working with them is amazing.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Redesign and Dev for Water Ecosystem Advocate

"They’re very professional, yet personable and genuine."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
June 2018 - Apr. 2019
Project summary: 

JVM Design designed and developed a website. They gathered information from a previous website and from internal stakeholders.

The Reviewer
 
1-10 Employees
 
Roseburg, Oregon
Kasey Hovik
Executive Director, Umpqua Watersheds, Inc.
 
Verified
The Review
Feedback summary: 

The new site received praise at a major business function, and it’s drawn a significant increase in user activity over the previous site. JVM Design is a thoughtful partner who can offer relevant advice on development and web presence.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the executive director of Umpqua Watersheds and I was tasked with significantly updating the organization's website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JVM Design?

We wanted a customized redesign of our website.

What were your goals for this project?

We wanted to create a cutting-edge website that would provide a great presentation of our mission and the many activities we are engaged in to support it.

SOLUTION

How did you select this vendor?

We really wanted to stay local, but we especially wanted to find a company that would help us create a look for our website that would stand out in relation to other environmental nonprofits in Oregon. Another significant factor was our budget. We are a small nonprofit and wanted to get the biggest "bang for our buck" that we could.

Describe the project and the services they provided in detail.

Sherry (Creative Director, JVM Design) and her crew dug right in. They thoroughly reviewed our old website, gathered more information from our people in our organization and created a new website.

What was the team composition?

Sherry was our primary contact and she worked very closely with us to develop content for the various pages on our website.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We featured our new website at our annual banquet and we received many comments praising its fresh, invigorating look. We also have noticed a significant spike in activity on the website and we are very proud that our members, potential members, and prospective donors can go to our website and find what they need and much more.

How was project management arranged and how effective was it?

Being a small and nearly-all volunteer nonprofit, it was not easy to gather information and to put it into each page. It was a long and cumbersome process for us, but Sherry and her team were extremely patient with us.

What did you find most impressive about this company?

They’re very professional, yet personable and genuine. They helped us when we had a question or when we had a problem. Not only were they a great partner in developing our new website, but they continue to help us and give us ideas on how to continue to improve and develop our website and social marketing platform.

Are there any areas for improvement?

No, we couldn't be happier.

5.0
Overall Score Again, we couldn't be happier with both the value and the product.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Their scheduling was flexible, seamless, and very professional.
  • 5.0 Cost
    Value / within estimates
    We got tremendous value and an outstanding product.
  • 5.0 Quality
    Service & deliverables
    Their results were better than we expected.
  • 5.0 NPS
    Willing to refer
    Yes, we're raving fans.

Website Development for Mental Health Clinic

"JVM Design truly cares about our process, our success, and our people."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Oct. - Feb. 2019
Project summary: 

JVM Design developed a complex website with online scheduling and payment elements. 

The Reviewer
 
1-10 Employees
 
Saint Paul, Minnesota
Shawn Neel
Owner & Clinical Director, The Institute for Relational Well-Being
 
Verified
The Review
Feedback summary: 

The website worked perfectly, attracted a large number of potential clients, and received excellent feedback. JVM Design impressed with their fluid communication and prompt turnarounds. They delivered outstanding solutions by focusing on clients and caring deeply about their work. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

The Institute for Relational Well-Being is a startup clinic that offers competent, culturally responsive care to individuals experiencing trauma from oppression. I am the clinical director and owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JVM Design?

It is difficult to set yourself apart in the saturated mental health market. I hired JVM Design to target our goals, our unique client population, and encapsulate the warmth and care that clients will find at our clinic. JVM Design designed our website, interviewing our staff

They select our goals and ambitions, but also what we visioned to become in the next three to five years.

What were your goals for this project?

We needed a sleek, professional, multi-level website that highlighted our staff and services and implemented online scheduling and payment modules. We also wanted next-level graphics that represented the quality of our services. 

SOLUTION

How did you select this vendor?

We received quotes from and interviewed several firms. JVM Design clearly had a deep knowledge of and passion for the work. They respectfully, responsibly represented how they could craft a website aimed at LGBTQ individuals without using stereotypes. That was our biggest deciding factor. At the end of the day, the people at JVM Design sealed the deal with their amazing professionalism.

Describe the project in detail.

Once we selected JVM Design, we held several phone meetings. In cloud-based meetings, they used a creative brainstorming approach in which they placed images, mockups, and editorial conceptualizations on a virtual whiteboard. At every step of the project, they provided links so we could see what our site would look like. We considered a web-based platform and a form optimized for mobile browsers. The team communicated every week until they completed the project.

What was the team composition?

One coordinator handled all communication and decisions. This resulted in clear, concise communication. Others worked on coding, editing, and design. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

While it's still early, all the feedback to our website and its design has been overwhelmingly positive. Since the launch, we've had a steady stream of new clients who appreciate its small details and interactivity. We have 100% connectivity and no performance issues. 

How effective was the workflow between your team and theirs?

JVM Design was always professional. All their communication and workflow was efficient and timely. I can't commend their process more.

What did you find most impressive about this company?

It's hard to find a company with a genuine interest in promoting the health of another company. JVM Design truly cared about our process, our success, and our people. Their personal touch separated them from the rest, and their pride showed that their work wasn't just business. They cared about what they put into the world. They proved that focusing on the client creates a self-sustaining synergy of outcomes. I refer everyone I know to them.

Are there any areas for improvement?

I noticed no areas for improvement since everything was top-notch!

5.0
Overall Score They're an excellent company with excellent people. I'm looking forward to working with them on every challenge we face.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were constantly available through various media, and it was easy to schedule with them.
  • 5.0 Cost
    Value / within estimates
    For the cost, we were so pleased. They offered a superb value.
  • 5.0 Quality
    Service & deliverables
    Our website is sleek and professional. I hear constant admiration from my clients.
  • 5.0 NPS
    Willing to refer
    I would refer them with absolutely no hesitation.

Website Dev for Paneling Manufacturer

“Their customer service is outstanding.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Feb. 2018 - Ongoing
Project summary: 

Initially, JVM Design enhanced the UI of an existing site. They continue to assist in designing and producing marketing collateral.

The Reviewer
 
11-50 Employees
 
Black Diamond, Washington
Sue Waller
Sales & Marketing Manager, Spacewall West
 
Verified
The Review
Feedback summary: 

JVM Design excels at customer service. They manage expectations well, while their streamlined workflow and clear communication contribute to a positive engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I work for a small company that manufactures a paneling system used by retail stores. I oversee all of our sales and marketing efforts for the West Coast.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JVM Design?

We hired JVM Design to build a new website.

What were your goals for this project?

We wanted to improve our existing website so that it was easier to navigate and understand.

SOLUTION

How did you select this vendor?

Another vendor referred JVM Design. After discussing the project three potential bidders, I selected JVM because they seemed so easy to work with. They understood what I was trying to do.

Describe the project in detail.

JVM Design provided mock-ups of several different home pages. Once I selected one, we moved forward with the content and pages required. Since then, we’ve asked them to work on other projects, including flyers and publications.

What was the team composition?

I’m in touch with Sherry (Creative Director, JVM Design).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The JVM tagline is something along the line of “We have fans.” Once you work with them, you completely get that. For a nontechnical person like me who just wants the project done, they provided just the right amount of information. Sherry understands that not all of us are proficient in the building blocks of a website, so she explains what can and can't be done in very understandable terms.

How effective was the workflow between your team and theirs?

They have a nifty system of providing feedback during the building process that made it easy for me to see progress and ask questions. We haven’t had any issues.

What did you find most impressive about this company?

I was impressed with the simplicity of the web development process. It probably wasn't that simple, but they made it seem that way. Plus, their customer service is outstanding. JVM has gone above and beyond to create an ongoing relationship with our company. Once our site was complete, the follow-up didn't stop. I am extremely happy with this company and the relationship and would highly recommend them.

Are there any areas for improvement?

None. I am completely happy with the services I received.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They're perfect.
  • 5.0 NPS
    Willing to refer

Web Development for Makeup Company

“It was truly a stress-free project, I have never worked with such effective communicators.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Feb. 2018 - May 2018
Project summary: 

JVM Design helped develop an e-commerce website for a makeup remover company. After fully understanding the vision, the team designed and launched the website and helped create the product’s packaging.

The Reviewer
 
1-10 Employees
 
Fairbanks, Alaska
Sheri Olesen
CEO, Drag Off
 
Verified
The Review
Feedback summary: 

JVM’s design set the foundation for smooth and profitable business operations. With consistent communication and organized management efforts, the team accurately executed the project by the ambitiously set deadline.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the creator and CEO of Drag Off. We provide a waterless makeup remover designed to quickly and effortlessly clear away stage makeup while leaving your skin clean and moisturized.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JVM Design?

I needed a development agency to build a new e-commerce website for my product.

What were your goals for this project?

I wanted to quickly develop and launch my website within a very tight time frame.

SOLUTION

How did you select this vendor?

Because of the nature of my product, I conducted a Google search for LGBT friendly website designers. After reviewing each result, I chose JVM based on the quality of their website. I was impressed by the information included in their company e-book and they offered a competitive pricing agreement. They were prompt in their response to my inquiry, and we quickly moved forward with the project. I met with a representative for a free consultation and she was extremely approachable and knowledge in the field of web design.

Can you go into detail about the services they provided and the scope of the project?

JVM listened to my vision for both my completed product and its e-commerce website. We discussed the basic needs and collaborated to establish a project timeline. The team timely designed each element to reflect my standards then began developing the site. In addition to web services, they also helped create a complimentary design for the product’s packaging.

What was the team composition?

I worked with one representative from JVM. The collaboration process was effortless.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

JVM’s website’s flawless and accessible design allow for easy management and smooth company operations. My business continues to grow and gain public recognition, including praise from RuPaul. I could not be more pleased with my experience.

How was project management arranged and how effective was it?

We organized project communication on BaseCamp. JVM stuck to our established timeline and quickly addressed any of my questions or concerns.

What did you find most impressive about this company?

I was most impressed by their ability to break down the e-commerce development process into understandable terms. It was truly a stress-free project, I have never worked with such effective communicators.

Are there any areas where they can improve?

I believe there is always room for improvement in any business, but because I have little experience in the arena of web design, I can’t name a specific area. It is obvious that JVM takes pride in their company and their work.

5.0
Overall Score If I had to do it again, I wouldn’t change a thing.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Time zone differences never interfered with our ability to schedule phone calls or meetings.
  • 5.0 Cost
    Value / within estimates
    The price was more than fair for the quality delivered.
  • 4.5 Quality
    Service & deliverables
    Everything was beyond perfect. I was so excited to launch to finished product.
  • 5.0 NPS
    Willing to refer
    I recommend their services to anyone looking for a web designer.

Web Dev & Design for Voice Teacher

“I like that [JV Media] has a good eye for design.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
1997 - Ongoing
Project summary: 

JV Media designed and developed a new WordPress website that includes features such as categorized articles and a shopping cart. They’ve redesigned the website several times throughout the ongoing relationship.

The Reviewer
 
1-10 Employees
 
Valley Village, California
Lis Lewis
Director, The Singers Workshop
 
Verified
The Review
Feedback summary: 

JV Media continues to provide responsive, efficient, and reliable services at an affordable price. Their design and thought processes, as well an ability to meet deadlines, have developed confidence over the years.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a voice teacher at The Singers Workshop. I teach singing mostly to pop stars, and it’s a one-person business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JV Media Design?

I needed a website, but didn’t know how to do it.

SOLUTION

What was the scope of their involvement?

I reached out to JV Media to develop the design, pages, and all the thinking behind the website. She also developed a shopping cart for me.

I write articles for singers, and I needed something to organize them to make them more readable. She showed me that they needed to be in categories, and went through all of the articles and organized them by topic. She used all of this to develop what she called the “singer’s handbook.” She put it on a series of pages on the website, all of which were very accessible. Users can see a list of articles with a one-sentence synopsis underneath each title, scroll through, and click things they find interesting.

The initial website took four--five months. She has redesigned the look and organization of the site three--four times since then. We do a redesign about every four years. It’s now a WordPress website.

What is the team composition?

I interact with Sherry [Creative Director, JV Media Design] directly, and she has others who do things for her.

How did you come to work with JV Media Design?

I had a student who was friends with her. It was the beginning of her work. We talked, and decided to move forward.

How much have you invested with them?

I’m spent over $10,000.

What is the status of this engagement?

We started working together in 1997, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

She’s sent me some Google Analytics reports that show how well we’ve been doing over the years. I’m not interested in it, so I don’t follow it.

How did JV Media Design perform from a project management standpoint?

Her project management is excellent. She’s always responsive right away and on time. She solves problems immediately, and if she can’t, she puts in a ticket and responds to it. She’s fixed little things that I’ve had go wrong over the years.

She bills me for big projects, and every now and then, I have to tell her not to forget to send me a bill. She’s terrific. We communicate only when I need something. I have to email her occasionally when I have a technical problem.

What did you find most impressive about them?

I’ve worked with one–two other web people who were very nice, but I always come back to Sherry due to her design and thought processes. She’s also really good at problem-solving.

I really like working with them. They’re efficient, good with deadlines, and nice to talk to. They’re very responsive. The price is good, and I like that Sherry has a good eye for design.

Are there any areas they could improve?

I don’t know what else is out there. I don’t look for how my site could be different or better.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I'd give them a 5.5.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Redesign for Small Hotel

"Sherry went out of her way...to understand what makes us unique."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Sept. - Nov. 2016
Project summary: 

JV Media streamlined the website of a hotel. With an eye toward improved load time, they created a homepage focused on booking, shifting photos and video to separate webpages.

The Reviewer
 
11-50 Employees
 
Grants Pass, Oregon
Shelly Beaudin
General Manager, Redwood Hyperion Suites
 
Verified
The Review
Feedback summary: 

JV Media’s efforts led to a 30% increase in web bookings. They immersed themselves in the project, applying a personal touch to deeply understand long-term goals. They’re highly responsive and offer honest feedback to produce the best results.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the General Manager at Redwood Hyperion Suites.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JV Media?

We needed to update our website.

SOLUTION

What was the scope of their involvement?

They looked over our existing site and conducted an interview to better understand us as a company. They determined our site was too image-heavy, which was slowing down our load times, especially for mobile users. They pointed out that most users will move on if a page takes more than three seconds to load.

We decided on a streamlined approach, creating a WordPress site with a homepage focused exclusively on booking. Our photo galleries and slideshows were placed on separate pages for any users interested in digging deeper.

What is the team composition?

I worked exclusively with Sherry [Holub, Creative Director, JV Media] and she communicated my needs to her team.

How did you come to work with JV Media?

They were referred to us by a local brand management firm.

How much have you invested with them?

The original bid was $2,000, but we ended up spending around $3,000 because of add-ons and delays on our end.

What is the status of this engagement?

They started work in September 2016 and finished in November. It was an eight-week process.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw a 30% increase from our booking page after working with JV Media, so for us that was huge.

How did JV Media perform from a project management standpoint?

Extremely well. We communicated through phone and email, and they were available at all hours to keep us informed about their progress.

What did you find most impressive about them?

I appreciated their personal touch. Sherry went out of her way, actually staying overnight at our hotel to understand what makes us unique.

Are there any areas they could improve?

No. We're really pleased and happy with their work.

Do you have any advice for potential customers?

Open communication is a huge asset with Sherry. She answered any questions we had, no matter how trivial, and actively listened to our long-term goals, providing honest feedback for reaching our potential. As long as you’re open with her, Sherry will provide the tools necessary to improve your website.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Wordpress Design for Vacation Retreat

"JV Media identified the feeling we were looking for, expressing it in a simple and straightforward way."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. 2016 - Ongoing
Project summary: 

JV Media Design designed and developed a Wordpress website with simple and straightforward designs to promote a retreat center.

The Reviewer
 
51-200 employees
 
Portland, Oregon Area
Director of Marketing, Vacation Retreat
 
Verified
The Review
Feedback summary: 

JV Media Design captured the client's vision with the clean and attractive design schemes. They offered fair pricing and don't require micromanaging.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a springs resort and conference center. Our retreat offers training, yoga, and meditation spaces. I am the director of marketing for events and hospitality.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JV Media?

We were looking to build a new, updated, and modern website.

SOLUTION

What was the scope of their involvement?

JV Media designed and developed our website using the WordPress platform.

How did you come to work with JV Media?

I believe JV Media was found through a referral, but I wasn't involved in the process.

How much have you invested with JV Media?

The cost of JV Media's work will be between $5,000 and $8,000.

What is the status of this engagement?

We started working with JV Media 8 months ago, and the project is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

JV Media's work has been great. I don't have any metrics, but we've gotten great feedback on the site. We're a unique place and we wanted to convey this through the website. JV Media identified the feeling we were looking for, expressing it in a simple and straightforward way.

How did JV Media perform from a project management standpoint?

JV Media uses Basecamp as a communication tool, but I shifted to using email during the process. During a website build, it's important to have a fast turnaround on questions and problems. JV Media was able to do this consistently. Issues are usually fixed or addressed within 4 hours.

What did you find most impressive about JV Media?

Our contact had great ideas for improving workflows, including mechanisms and widgets that could help our design process. She was able to grasp the essence of our business.

Are there any areas JV Media could improve?

We haven't had any problems with JV Media whatsoever. They've been very supportive.

What tips or recommendations could you share that might increase the likelihood of success with JV Media?

Clients shouldn't be afraid to let JV Media take an active role in the design process. We deferred to our contact on several occasions and were happy with what she came up with. JV Media isn't a company which needs micromanagement.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I can't think of an occasion when JV Media was late, or I needed to remind them of something.
  • 4.5 Cost
    Value / within estimates
    I don't believe we've maintained the budget JV Media initially gave us.
  • 5.0 Quality
    Service & deliverables
    When I came on to the company, I couldn't identify any problems with the website. It looks great.
  • 5.0 NPS
    Willing to refer

Website Development for Funeral Home

"They are extremely professional to work with and knowledgeable about all updates and software performance."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
Project summary: 

JV Media Design created a new website and was responsible for creative design, content, and systems integration.

The Reviewer
 
11- 50 employees
 
Los Angeles, California Area
 
Verified
The Review
Feedback summary: 

JV Media Design's website was a success and on budget. They are knowledgeable and professional.

The client submitted this review online.

BACKGROUND

Introduce your business and what you do there.

We are a Jewish cemetery located in Los Angeles. I am the marketing manager of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with JV Media?

We were designing and rolling out a new website. We had originally worked with another website company which specializes in web design for cemeteries. After a year, we found that they were not able to perform the contract and complete the mobile responsiveness portion of our website. 

SOLUTION

What was the scope of their involvement?

JV Media has helped us in terms of web design, content, and internal systems integration.

How did you come to work with JV Media?

We reached out to JV Media, and they came back with an excellent plan broken down into weekly goals. Their team was familiar with the different systems we needed to integrate, as well as with the different platform we could select from. Based on these things, JV Media proved a great fit.

How much have you invested with JV Media?

The price worked. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

JV Media design has been instrumental in the design and implementation of our new website. They are extremely professional to work with and knowledgeable about all updates and software performance. We truly feel they have our company's best interests in mind when making suggestions. It is wonderful to have complete trust and confidence in their abilities.

5.0
Overall Score They are knowledgeable and professional.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    The cost of our website was exactly as quoted in the contract
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would do so 100%.

Website Design for Recruitment Agency

"JV Media delivered on all aspects within the set budget and deadline and has continued to answer any questions that arise pertaining to maintenance or use of the site."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
October 2016 - December 2016
Project summary: 

JV Media Design delivered a revamped website for a recruiting firm to give a more professional, attractive, and modern image.

The Reviewer
 
2-10 employees
 
Sacramento, California Area
Business Communications Editor, Recruitment Firm
 
Verified
The Review
Feedback summary: 

JV Media Design was successful in refreshing the online image of the client and delivering on time and on budget. They continue to provide great suggestions on website maintenance and updates.

The client submitted this review online.

BACKGROUND

I work as a business editor for a boutique recruitment firm. I write and edit the external communications for the company, which includes reporting to clients and marketing materials, such as blogs, promotional material, and the website.

OPPORTUNITY / CHALLENGE

The challenge was to redesign our aged website completely in a way that would appeal to CHROs [chief human resource officers], talent acquisition heads, on down to the recruiter level. We also needed to redesign our logo. We set a very aggressive timeline of just a couple of months to accomplish this.

SOLUTION

After vetting many different service providers and checking references they provided, we chose JV Media Design. Our choice was based on a combination of elements, including but not limited to the esthetics of their past projects, the broad range of clients and designs JV had provided to past clients, and price. They also agreed to work within our timeline.

JV Media Design worked closely with us on all aspects of this project, consulting on graphic elements, copy, functionality and gave us practical guidance from the users' perspective. We accomplished all of this in the span of about 14 weeks.

RESULTS & FEEDBACK

We were very pleased with the outcome of the project. JV Media delivered on all aspects within the set budget and deadline and has continued to answer any questions that arise pertaining to maintenance or use of the site.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer