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Your Success, Our Effort & Glory.

5.0
7 reviews
Bronze
VERIFIED

JUSTPRO is a leading System Integration Solution Provider trusted by many top professionals, we have been helping global companies and established brands reimagine their business by building impactful digital engineering solutions powered by the latest technologies.

 

Our mission is to help enterprises adopt new technologies, and simplify their path in digital evolution.

 

From consumer-oriented apps to transformative enterprise solutions, from ERP consulting to MES solutions and their integration, we have more than 20 years of experience solving challenges in manufacturing, business distribution and much more, we follow your solution from ideation and concept to delivery, with continuous support so your business can accelerate.

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$100,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
1995
Show all +
Sydney, Australia
headquarters
  • Level 6, 91 Phillip Street, Parramatta
    Sydney, NSW 2150
    Australia
    +61 02 8898 9631
other locations
  • Room 727 Fortune Times Plaza
    Shanghai, 31 200060
    China

Portfolio

Key clients: 

Hitachi Automotive Anglo American Molex Protean Owens Corning Eaton SPX Flow

Reviews

5.0
7 reviews
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IT Consulting & SI for Broadcast Equipment Company

"I am very happy with my experience with JUSTPRO."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2016 - May 2017
Project summary: 

JUSTPRO provided IT consulting and implementation for a large satellite network's warehouse. Their team created a warehouse and implemented a huge RFID tracking and software system for all goods. 

The Reviewer
 
51-200 Employees
 
Shanghai, China
Hao Jin
Project Manager, Shanghai VSAT Network Systems Co Ltd
 
Verified
The Review
Feedback summary: 

Despite the wake of the COVID-19 outbreak, JUSTPRO created an efficient warehouse with a highly effective tracking system. Their team had a wealth of technical and industry expertise. They had great flexibility and accelerated software deployment.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Our business Shanghai Visett Network System Co., Ltd. is the first company in China to have a domestic VSAT business approved by the Ministry of Information Industry, as well as a VSAT private network design and construction license approved by the National Radio Management Committee.

Our company has a registered capital of 63 million CNY and a total investment of 200 million CNY. More than 800 satellite terminal stations have been established. The main users include Shanghai Medical Association, Xinmin Evening News, Holliday Inn, the distance education network of the whole army and multinational companies.

I'm the project manager in our company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JUSTPRO?

Our company was awarded the project from the civil affairs bureau of Shanghai municipal government to create an advanced disaster relief goods warehouse. So, we assigned JUSTPRO to handle this entire project.

SOLUTION

What was the scope of their involvement?

We assigned Justpro to handle the entire project , the main scope was as following:

  1. Justpro establishes project implementation timeline.
  2. Justpro Designs and deploys WMS solution
  3. Justpro provided RFID solution to track all the storage items
  4. Justpro set up the field bus powered LED bin location indicate system to instruct warehouse operators where items are, for picking and storing items.
  5. Justpro helped us build the server room
  6. Justpro provided WMS software implementation and support service

What is the team composition?

2 system consultants, 4 developer and 1 electrical engineer

How did you come to work with JUSTPRO?

We already knew their services through various channels including through our partners.

What is the status of this engagement?

We are very happy with this project’s result and JUSTPRO's service. Up to now, the WMS system runs very smoothly. JUSTPRO also provided HELPTELL service and did training and support for users.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

  1. The warehouse is very efficient and with the fight against the coronavirus outbreak has provided very strong support.
  2. They helped our customer plan and design WMS system implementation strategy.
  3. They established an RFID solution for our customer to identify dependencies, and have designed the entire infrastructure.
  4. They designed a simulation environment to perfect solutions as needed.
  5. They’ve helped to convert all master data into the WMS system.

How did JUSTPRO perform from a project management standpoint?

I am very happy with my experience with JUSTPRO.  The consultant team of this project has lots of expertise in implementation with a wealth of technical and industry experience.

What did you find most impressive about them?

Their depth of services, it's useful when simplifying and accelerating the software deployment, to deliver a solution on time and on budget.

Are there any areas they could improve?

None. the project acceptance test has passed the standards of the civil affairs bureau of Shanghai municipal in 2016.

Do you have any advice for potential customers?

If your company has complex business logic, or if you want lots of flexibility in your project, JUSTPRO is the right choice, they have a strong background designing systems for enterprises.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Great quality, as stated.
  • 5.0 NPS
    Willing to refer

Custom Software Dev for Industrial Products Manufacturer

"They have lots of enthusiasm and they are experts when it comes to providing industrial management solutions."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2014 - Ongoing
Project summary: 

JUSTPRO provided their proprietary logistics management and planning software for a manufacturing company, enabling their client to collect and analyze data in order to standardize processes.

The Reviewer
 
51-200 Employees
 
Beijing, China
Manager, Industrial Products Manufacturer
 
Verified
The Review
Feedback summary: 

The project has resulted in a 10% reduction of costs and a dramatic increase in the efficiency of the production process, satisfying all project requirements and stakeholders. the JUSTPRO team was professional and attentive to their client's needs at all times.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We manufacture tanks and equipment for liquid industrial Gases, LNG and CO2. And I was the senior manager of production.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JUSTPRO?

We had long production cycles, and since we had to customize to fit the requirement of our customers. We had to calculate our work order’s actual costs. This requires lots of work-flows had to be more clearly identified. We also want to improve efficiency on the shop floor, which would also cut down some of the costs.

We needed a professional team that can provide software implementation and development services to help us customize our enterprise system within a shorter time frame with minimal risk.

SOLUTION

What was the scope of their involvement?

JUSTPRO introduced the JUST-MES and Advanced planning and scheduling (APS) solution, and these provided strong analytical capabilities, and APS was very helpful since it provided visualization for production schedules so we can filter out the best options for our production process.

The JUST-MES handled all the data collection which covers work center data, actual work time, material, scrap goods and much more.

They used barcode to manage all manufacturing processes, and this provided useful data such as material usage, costs of resources, this would help us evaluate the process and identify what can be improved.

What is the team composition?

We worked closely with their project management, along with two business consultants, two developers, and one engineer. The support team handled all support needs.

How did you come to work with JUSTPRO?

There is a lot of cooperation between our company and JUSTPRO. I worked on the project within our organization while everything about the solution was entrusted to JUSTPRO to handle.

What is the status of this engagement?

JUSTPRO handled everything from initial planning to execution, and the solution made it possible to overcome the challenged and everything delivered on time.  They also provided extra customization whenever we needed it and did on-site training.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We use their system to help us identify work-flows, the solution reduced the cost of WIP and raw materials, we calculated a 10 percent reduction, it also improved the efficiency of the shop floor by integration different resource in our organization.

JUSTPRO provided an excellent tracking solution with laser engraved 2d barcode on steel plates, our tanks were produced by welding different steel plates. We cut steel plates into different sizes based on drawings specifications.

JUSPTRO’s solution enables us to assign a unique serial number to each part for tracking. During the welding, by utilizing JUSTPRO’s system, all the relationships between parts are tracked. At the same time, actual production data from the welded seams collected into the MES system.

By utilizing methods like the ones above, we can trace the production process, material usage and more importantly quality of each tank. It improves the quality of the production process effectively.

How did JUSTPRO perform from a project management standpoint?

The team works very well, they have lots of enthusiasm and they are experts when it comes to providing industrial management solutions, software implementation, and training.

What did you find most impressive about them?

JUSTPRO’s team was very professional when it comes to providing industrial management solutions, enterprise system implementation, and solution customization; they utilize new tech which simplified and improved existing operations, the cost reduction, and serial tracking system was very good, and the solution has even helped us identify and remove bottlenecks.

Are there any areas they could improve?

No there aren’t, they have been great.

5.0
Overall Score I had a great experience with JUSTPRO’s team, the results are great and they have become a long-term software partner of our company.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The project was delivered on-time and met the defined project scope.
  • 5.0 Cost
    Value / within estimates
    Yes, the project is operated within the defined budget
  • 5.0 Quality
    Service & deliverables
    Works very hard and enthusiastically, and have a professional support team to process daily support ticket
  • 5.0 NPS
    Willing to refer
    I recommend their service if any others need a customized software solution,

Logistics & Automation Solutions for Manufacturing Company

"They are trustworthy, dependable, and well skilled."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2014 - Ongoing
Project summary: 

JUSTPRO upgraded a legacy ERP, automated manufacturing processes, developed reporting dashboards, provided managed IT services, and implemented a global SAP (Systems, Apps, and Products) migration. 

The Reviewer
 
1,001-5,000 Employees
 
United States
Ronald Sorozan (MBA, PMP, CISM)
Vice President Technology, LCI
 
Verified
The Review
Feedback summary: 

All projects have resulted in high-quality results. JUSTPRO excels at managing detailed, complex tasks that serve global needs. They're also skilled at managing organizational changes, and they have an excellent communication style. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I was the Global Chief Information Officer who was in charge of all technology across global manufacturing, distribution, retail, and other.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JUSTPRO?

Global ERP managed services running Syspro for several years; and, then migration to global SAP once our organization was purchased by Owens Corning. Also, implemented global manufacturing and supply chain automation solutions provided by JUSTPRO.

What were your goals for this project?

Upgrade existing global ERP solution (Syspro) from older version, automate global manufacturing/supply chain systems, successfully implement managed services, and (later on) migrate to global SAP from Syspro post acquisition of our organization by Owens Corning.

SOLUTION

How did you select this vendor?

Extensive research and recommendation from Gartner.

Describe the project in detail.

The projects were extensive, but included: Upgrade of Syspro ERP from older version on a global basis Automation of global manufacturing plants Supply chain solutions Financial reporting dashboards Managed services Global SAP migration once company was acquired

What was the team composition?

Team consisted of resources from across our business (both IT and business on a global basis including those located in India/Canada/US/Asia/Middle East/Europe) and JUSTPRO project and managed services resources.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All objectives were successfully met and the business deemed all projects to be successful. Support and operations was deemed very successful through the managed services of JUSTPRO. Automation to global manufacturing and supply chain was accomplished. JUSTPRO led efforts to integrate with Owens Corning SAP on a global basis once our company was acquired.

How effective was the workflow between your team and theirs?

Communication and work flow was very efficient. AS can be imagined this was a global set of initiatives, projects, and managed services. As such, it took extensive and solid project management and communication provided by JUSTPRO on a global basis.

What did you find most impressive about this company?

They are trustworthy, dependable, and well skilled. Cooperation Collaboration Expertise Solid products and services Project management Change management Global abilities

Are there any areas for improvement?

None. All goals and objectives were met.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

ERP System Migration for Spring Manufacturer

"All of JUSTPRO‘s project team members are very professional and accountable." 

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2015 - Feb. 2016
Project summary: 

JUSTPRO developed a custom tool to migrate existing customer and order history from an existing solution into a new ERP. They also handled new ERP implementation.  

The Reviewer
 
51-200 Employees
 
Shanghai, China
竹君 朱
General Manager, Lee Spring China
 
Not verified
The Review
Feedback summary: 

Thanks to their JUSTPRO’s simulation process before launch, the client was prepared for the go-live date. Business efficiency has improved markedly with the new solution, and JUSTPRO continues to provide support and maintenance. Customers can expect a highly responsible partner.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Lee Spring manufactures and distributes mechanical springs, wire forms, stampings and fourslide parts worldwide. Today, Lee Spring boasts a worldwide customer base that numbers more than 40,000 individual companies.

As the General Manager of Lee Spring China, I am in charge of the manufactory and sales in China as well as the shipments to oversea customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JUSTPRO?

Lee Spring China had been using a simple accounting package to manage the operation. As the business grew quickly in China, we realized the simple financial software uwe sed was unable to handle the daily operation. With hundreds of orders (more than thousands line items per week), our biggest challenge was to track shipments distributed from China to the customers all over the world. We needed to replace our simple financial software with an integrated ERP system. JUSTPRO helps us to migrate our accounting software to the ERP system and improve our sales performance with full order tracking ability.

What were your goals for this project?

To standarize our working/business process, and get easy control of inventory/finacial data.

SOLUTION

How did you select this vendor?

We got to know JUSTPRO from our US software vendor, as we required a bilingual software vendor. We chose JUSTPRO after we talk with their team and they provide us a detailed software migration plan & schedule which controled every step of the project to reduce risks. JUSTPRO has been doing ERP implementation, provide consultancy service on ERP management system for nearly 20 years, and JUSTPRO has a lots of experience in variety of the industry.

Describe the project in detail.

This most difficult task of this project is to transfer the historical data from the previous accounting package and re-import it into new ERP system. Both systems are totally different in terms of structure and functionalities. The master data sets such as suppliers, customers, sales orders, quotations, price, financial data we would like to keep all the history and transfer to the newly implemented ERP system.

Base on our requirements, JUSTPRO helps us to customized and develop an interface software which enables export of all data sets from our old system and automatically converted and transferred into new ERP system, which eliminated hundreds of hours time and reduced implementation cost, and It was an excellent work.

During the ERP system implementation, JUSTPRO built a simulation model according to our business process. With the simulation system in place, we had simulated our business in new ERP system before go live. It is a excellent business process re-engineering tool and it provided us with confidence in the new ERP system. Finally we got a system that actually meets all of our requirements and it has been running smoothly since the 1st day live. 

What was the team composition?

There are three groups of JUSTPRO team members involved in this project: ERP consulting team and development team and online supporting. The project leader managed progress of implementation and scheduling, and two ERP consultants provided detailed onsite implementation and training services. Two developers assisted system customization and development. There were also two consultants providing online operation support.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within 3-4 months, our project was successfully implemented. The new ERP system has run well since then. Now we have a lot of improvements in business operations. We got a full integration of distribution, manufacturing and accounting process. It gives us great visibility, accuracy, and management of the sales, manufacturing and inventory distribution. We've gained more than 30% time savings on customer services with automated order importing process, generating & issuing invoices.

How effective was the workflow between your team and theirs?

During the implementation, it was very easy to communicate with the JUSTPRO team. They provided us weekly updates on the project status. After go-live, JUSTPRO support team have continuously provided us a very good service and rapid response when we’re having any issue or problem.

What did you find most impressive about this company?

All of JUSTPRO‘s project team members are very professional and accountable. We are so impressed by their extensive experience. We get more than we expected. By following JUSTPRO’s implementation methodology and instruction, the project has been so well done.

Are there any areas for improvement?

We are very satisfied with JUSTPRO’s work. And we would like continually to use JUSTPRO’s professional service.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

ERP & Forecast Management System for Automotive Co

"They gave us solutions and suggestions whenever we encountered problems in our system."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2006 - Ongoing
Project summary: 

JUSTPRO developed an ERP system and integrated it with their own forecast management system (FMS). This allowed the automotive company to better adapt to their clients' different product barcode requirements.

The Reviewer
 
201-500 Employees
 
Thailand
Srinarong Surachet
Former IT Manager, Hitachi Automotive
 
Verified
The Review
Feedback summary: 

With JUSTPRO's solution, the automotive company can now quickly and more accurately address their clients' needs. It simplified business processes, allowing for more efficient work and improving core operational metrics. After the roll-out, they worked with the IT team to train all relevant staff.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I was the IT manager for Hitachi Automotive System Chonburi Ltd. Our company was founded in 1971, located at Samut Prakan province, with technical license of SAP ST/ALT Production. And has been renamed to "Siam Hitachi Automotive System" in 2013.

Currently; the business is being operated over 47 years. Our main product includes Vacuum pump, Alternator, Starter, Electric throttle body, shutter valve and intake manifold.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JUSTPRO?

  1. ERP system together with JUST-MES solution implementation
  2. Forecast management system customization
  3. System training and support

What were your goals for this project?

In 2004, our company decided to use ERP system to optimize our business flow. We needed a forecast and MRP function to help us to handle purchasing plan and production capacity. Also needed barcode solution to meet our customers’ requirements.

SOLUTION

How did you select this vendor?

JUSTPRO was the long-term software partner of Hitachi Automotive Group.

Describe the project in detail.

Our main customers will create the material purchasing plan according to its own master production plan and publish the purchase & forecast order online with EDI format.

We need to download the plan which with 3 days confirmed order + 2 weeks forecast order and import into our ERP system on time.

Should to adjust our factory capacity, production and purchasing base on customer’s plan. By using JUST-FMS (Forecast management system) to handle the actual needs of the upstream company.

Based on 3 days + 2 weeks mode, upload the confirmed order in coming 3 days and next 2 weeks forecast plan into JUST-MES system through JUST-EDI function. And do the requirement calculation on time to re-create the WIP and purchasing scheduling.

Some automotive customers having different rules for product barcoding and lot numbers, it means the same component having different barcode and lot format for different customer, we need to customize multiple formats and banding customer in our ERP system to meet customers require.

In same time, using JUST-Barcode system to simplify the factory business, and through the barcode configurator to generate FG’s barcode automatically with different customer’s rule.

Each batch of FG’s quality information will be recorded into the JUST-Barcode system through ‘SCAN TO’ solution as a unique identifier for product tracking.   Our Inventory department need to package the product according to the customer's transport specifications 3 times a day (By 9, 15 and 24 O’clock), and arrive customer’s warehouse at the specified time.

JUST-MES solution provide ‘Packing list’ function to help us to handle it, system can print out sales packing list and invoice base on 3 shift a day.

What was the team composition?

JUSTPRO have a project team to handle our project, include 1 project manager, 2 business consultants and 2 developer. And also, they have support team can process daily support tickets.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

JUSTPRO's MES solution has helped our company respond to customer’s needs more quickly and accurately, the result is greater customer satisfaction and improved customer engagement. The solution also helped simplify our company's business processes, work efficiency and key operational metrics have both improved.

How effective was the workflow between your team and theirs?

JUSTPRO team worked very closely with our IT department to make sure the project can be done perfectly. Once we got the requirements or issues of our system from other departments, we organized a quick meeting with JUSTPRO team to discuss the solution. And give the corresponding ASAP.

What did you find most impressive about this company?

JUSTPRO was very professional and they have worked enthusiastically. They gave us solutions and suggestions whenever we encountered problems in our system.

Are there any areas for improvement?

N/A

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Business Process Improvement for Global Manufacturer

"This project will provide a future-proof investment for the company."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2014 - Ongoing
Project summary: 

JUSTPRO manages comprehensive IT and business process services, focusing on eliminating excess data, enhancing process efficiency, and standardizing procedures regarding data entry, security, training. 

The Reviewer
 
10,000+ Employees
 
Shanghai, China
Jackie Chen
IT Lead, SPX Flow APAC
 
Verified
The Review
Feedback summary: 

The services provided by JUSTPRO over years of collaboration have significantly reduced processing time and increased the accuracy of information and the effectiveness of staff training and related materials. Their team's implementation processes are extremely effective and produce rapid progress.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I was the senior manager of IT service management in APAC, SPX FLOW is a global multi-industry manufacturing leader with approximately $2.5 billion in annual revenue, operations in more than 35 countries and over 8,000 employees.

I was responsible for delivering value to customers in the form of quality services as well as ensuring that superior levels of performance and customer service are achieved. Also in charge of APAC IT Operation as well.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JUSTPRO?

Implement ERP system on SPX Flow APAC. Including master data cleaning & optimize & validate. Provide professional assistance related to actual business. Establish standard working flow by department, expand standard or customize report that system can automatic generated. And the enhancement training will involve all operator base on training task, the standard operation procedure will provide at the end (hard copy and disk copy)

What were your goals for this project?

We want to standardize business process, provide accurate inventory information and improve the whole company operation efficiency.

SOLUTION

How did you select this vendor?

JUSTPRO make their solution easy to use, simple to understand, they focus on user experience and have know-how to partner with our business.

Describe the project in detail.

  • Master Data Cleaning & Optimize & Validate
  • Review current master data through whole module
  • Cleaning no use master data by operator’s confirm
  • Import or manual maintenance additional master data information
  • Validate master data and documentation master data form list
  • Business Process Re-engineering
  • Basic business flow by department
  • ERP System Transaction Flows by module
  • Simulation System demo by discussion session
  • Define company security control and procedures
  • Enhancement Training and Testing
  • Training staff base on training task, help them gain a general understanding of using ERP System
  • Provide training material and standard operation procedure for operator
  • Training exam and report
  • Report & Questionnaire
  • Cover standard report for finance area
  • Microsoft Excel
  • Query training
  • Customize report & development Support
  • Email support
  • Telephone support
  • Remote login support

What was the team composition?

JUSTPRO have a project team include project manager , business consultant and developer consultant, also they have support team can handle daily support tickets.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After the project is complete, benefits include timely, accurate accounting data, ease of data entry, standard procedure and flexible reporting with a bridge to management sites.

How effective was the workflow between your team and theirs?

JUSTPROs planning and project management solutions delivery an end to end alignment of all aspects of our organization, resulting in visibility and visualization at different level of all our business process, and provide us with the ability to be agile and innovative.

What did you find most impressive about this company?

JUSTPRO’s implementation plan is excellent and the modular design of ERP system makes it a very cost-effective solution. As we demand more from the system, we can extend it. This project will provide a future-proof investment for the company.

Are there any areas for improvement?

They should provide SAAS business model and cloud, host and managed subscription service to support customer’s requirement.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom ERP Devt for Wireless Infrastructure Industry

“They always went beyond the call of duty, and they were always there whenever we encountered a problem.”

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2004-December 2014
Project summary: 

JUSTPRO was the long-term partner of a telecom company. They managed material requirements and enterprise research planning through proprietary modules and software.

The Reviewer
 
50-100
 
Pointe Claire, Canada
CFO, Wireless Telecommunications Company
 
Verified
The Review
Feedback summary: 

With JUSTPRO’s assistance, the inventory was much easier to handle, and quality assurance was more streamlined. They managed projects well and always delivered on their promises. Even if customization went outside of scope, they stuck to cost estimates and timelines.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I was the CFO of a telecom company in the wireless infrastructure industry. We designed, manufactured, and sold wireless components to large companies in our vertical.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JUSTPRO?

In 2004, we set up a plant in China. They worked with us through the majority of our existence as a company after that transition. We needed an MRP, ERP, and management execution systems.

SOLUTION

What was the scope of their involvement?

We had a high-growth and high-volume environment, and we grew from six employees to 600 employees, producing 800,000 units a month. They helped us with all the systems we needed and were the value-added reseller of a mid-market software system in China.

Initially, they managed a very light application or GL module. As we started to grow, they added more features and worked with us for over a decade. From the GL module, they began overseeing MRP, scheduling jobs, and forecasting customer demand. We didn't have a lot of experience in that, so they helped us with the bill of materials and added a manufacturing execution system in 2008-2010. That was a proprietary system they designed. The price point was right and was quite flexible to suit our needs. Everything we did was custom, and it could scale to the many frequencies we tried to handle in the wireless marketplace. Each customer we serviced received a custom solution.

We knew what we needed, so we provided them with verbal requirements and drawings. The documentation was light as a smaller multi-national company. We described our needs to their president or one of his colleagues.

What is the team composition?

We communicated directly with the executives, either the president or a senior designer. We also worked with three or four other team members over the course of our engagement.

How did you come to work with JUSTPRO?

We used an affiliate company in Canada, and as we migrated production to China, we wanted something that was common across all backgrounds. We contacted them to find out who was the value-added retailer in China, which is how we came to know them.

How much have you invested with them?

We spent about $120,000-$130,000 in the first year and a percentage for each subsequent year.

What is the status of this engagement?

We worked together from 2004 until we sold the company at the end of 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to their help with the system, we were able to control our inventory much better. We had a better handle on our stock and were able to lower our inventory costs. We had more just-in-time inventory from our suppliers, and we had better control of our quality. The product went through various checkpoints, which improved overall quality over a higher production volume. Our failure rates were among the best in the industry.

How did JUSTPRO perform from a project management standpoint?

They were excellent project managers, and very professional. They always went beyond the call of duty, and they were always there whenever we encountered a problem. They went above their mandate and were a real partner in China.

What did you find most impressive about them?

They were on time, and they delivered what they said they would. We haven't dealt with a lot of other providers, but they were far superior to anyone we've worked with. They did a lot of customization for us and never charged extra. They never went beyond their initial quote for each project, and they always met their billing.

Are there any areas they could improve?

I can't think of anything they should improve upon. I haven't worked with them in about five years, but we were very impressed with them.

Do you have any advice for potential customers?

Spend the time upfront to outline your requirements and any customization you may need. They will deliver on those requirements, and they will deliver on time.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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Verification Level
Bronze
VERIFIED
Business Entity
Business Entity Name
JUSTPRO PTY LTD
Status
Active
Jurisdiction of Formation
Australia
ID
640238080
Date of Formation
Apr 9, 2020
Last Updated
Jun 6, 2020
Payment & Legal Filings
International Credit Risk Assessment

Per our methodology, the International Credit Risk Assessment rating is determined by our analysis of a credit report and third-party data.

Moderate Risk
Source
Creditsafe
Last Updated
Jul 8, 2020
Client Reviews
VERIFIED CLIENT REVIEWS
6
OVERALL REVIEW RATING
5.0
Source
Clutch
LAST UPDATED
April 17, 2020