What evidence can you share that demonstrates the impact of the engagement?
I have a specific vision for the way things work on our website. Often, I’m not satisfied with third-party apps. JustAddWater has been instrumental in creating high-functioning solutions that align with my vision. They brought new and improved ideas and alternative approaches to my attention, helping me solve various issues and better support the business.
How did JustAddWater perform from a project management standpoint?
When we were working on the Zuma Juice platform, I spoke with JustAddWater almost every workday for about two hours to review our completed work and come up with strategies for our next steps. We also troubleshot any problems that we encountered. Most of the communication was through Skype, WhatsApp, or other messaging tools.
It was a structured and smooth communication process, sharing ideas and feedback effectively and adding notes to project documents. They were very receptive to my comments and adjusted accordingly. Usually, JustAddWater would expand on my suggestions and deliver something even better than I’d asked of them.
What did you find most impressive about them?
The JustAddWater team is always available and responsive. If I found a bug in the middle of the night, they’d wake up and take care of the issue. They’re very strict about their timelines, especially for bigger projects. We’ve never been behind schedule because of their team. If there’s ever a delay, it’s because of a hold up on our end.
Additionally, the team communicates technical information in accessible language, helping me make tough decisions. They point me in the right direction when I’m making choices about certain tools and applications, and I trust their guidance.
Are there any areas they could improve?
No, I can’t think of anything. About nine months ago, I asked if they could help with design-focused CSS modifications. They agreed to help but were clear that it wasn’t a service line that they specialized in. The quality wasn’t on par with the rest of their work, but it wouldn’t be fair to penalize them for a skill they don’t advertise.
Any advice for potential customers?
Clients should clearly document their vision and desired functionalities to help JustAddWater envision the final product. Their English is good, but there may be some miscommunication when dealing with colloquialisms or slang. The team is good at adapting to their client’s way of speaking. Phone conversations are a bit challenging. Overall, they’re better at interpreting written English.