Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
The best part of what I dealt with was the fact that the design team is amazing. I think that really wowed us. The design has always been above and beyond what we expected. They have a great creative director there. He’s a great guy with an amazing design sense. If we took a feature and sent it to him, the look and feel of how it came across would always be better than what we sent across. Having worked with previous products, this is not our first rodeo. What these guys have done has been really helpful.
How did July Rapid perform from a project management standpoint?
They’re pretty responsive. They felt like an extension of our company. When we felt like picking up the phone and talking to them directly, it’s always been OK. I haven’t been billed separately for a phone call or anything of that nature. I haven’t seen excessive service contracts. The entire contract is a pretty large one, but having said that, I haven’t felt like there’s been an extra number of support calls. It’s been a very smooth, positive experience.
What did you find most impressive about July Rapid?
From a general standpoint, the two things that have impressed me are the design and the sales team. They’ve been really good. I’ve had direct information feedback taken from the chief executive officer to senior management. They’ve made the effort to come meet us whenever they’re in the city and make sure that we feel like they’re an extension of what we do.
Are there any areas July Rapid could improve?
It would be nice if they were in Bombay. We’re both in different cities, but that’s not really on them. We knew that before joining. Most of India’s IT is based out of Bangalore, and in the US it’s California. Just for speed, it would be nicer if it was faster but I don’t blame them. It’s the nature of what we’re building. We’re building a humongous product. We’re basically trying to build Hulu, so think about that.