What evidence can you share that demonstrates the impact of the engagement?
The user adoption and customer satisfaction we’ve seen are a net improvement. We’ve had competitors approach and compliment us on the quality and effectiveness of the solution we’ve produced. This is in no small part due to JSGuru’s output quality and the fact that their team takes ownership of the product. They’ve given us proactive suggestions for the improvement of the platform.
I don’t have metrics speaking to improved speed or user adoption since these are due to a number of initiatives, such as the increased functionalities we’ve added to the product, over a long period of time.
Cost savings is also an area where I can’t comment. We’ve had difficulties finding the candidates we want within our country, so I can’t say whether JSGuru has given us a reduction in cost. We had a budget and allocated as much of it as we could to our product’s acceleration.
How did JSGuru perform from a project management standpoint?
They’ve been efficient. One of the group’s key differentiators is how self-managing they are. JSGuru can take ownership not only of the code, but also of time frame management. They are proactive when necessary.
It feels as if we’re in the same room, which is in stark contrast to the usual interactions with outsourced developers. It’s been a pleasant change and something that has continued throughout the years. We feel that we have a remote office in their location as opposed to a development contractor.
What did you find most impressive about them?
The main thing I’ve found impressive is the degree of autonomy in their work. To that extent, it’s changed our internal thinking because we’d always found that team efficiency was about having everyone in the same room. JSGuru has worked extremely well for us, and we will probably increase their involvement instead of onboarding other people.
Are there any areas they could improve?
I’m not as close to their team as I used to be, so it’s hard to say.
Do you have any advice for potential customers?
Don’t be too descriptive, but instead allow them to get to a point of understanding and take ownership of the product. They need to be actively involved in its improvement in order to increase efficiency and quality.