JS Interactive, LLC

Please describe your company and your position there.

We are a large manufacturing company with multiple branches across the nation. I am the marketing manager and handle all marketing duties. Working with JS Interactive has been amazing and helped lighten my heavy workload.

For what projects/services did your company hire js-interactive, and what were your goals?

We work with JS Interactive on an ongoing basis. They manage our PPC campaigns and local SEO on a monthly basis. We also have an SEO retainer with them for our website, and their team works with me to create new landing pages. They've handled all the copy and design of these pages, and they've been instrumental in boosting conversions on our site.

How did you select this vendor and what were the deciding factors?

We were unhappy with our current agency, and one of our executives mentioned he knew Justin. I met with him, and it was apparent immediately that his company was perfect for us.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We work with JS Interactive on an ongoing basis. They manage our PPC campaigns and local SEO on a monthly basis. We also have an SEO retainer with them for our website, and their team works with me to create new landing pages. They've handled all the copy and design of these pages, and they've been instrumental in boosting conversions on our site.

How many resources from the vendor's team worked with you, and what were their positions?

CEO/account manager, copywriter, web designer, paid ads guru.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Improved conversions and site visits.

How effective was the workflow between your team and theirs?

Great. Justin and I regularly communicate, and it really feels like we're working together on these projects. I feel very supported.

What did you find most impressive or unique about this company?

They truly offer full transparency with their work. I know exactly where our money is going and their reporting has been extremely valuable. They don't hide behind vanity metrics or brush me off when I ask for progress reports. I admire their integrity.

Are there any areas for improvement or something they could have done differently?

Honestly, I'm very happy with everything they do for us.

Introduce your business and what you do there.

I’m the owner of a commercial and residential cleaning services company.

What challenge were you trying to address with js-interactive

I needed help in creating brand awareness for my business and differentiate myself from competitors.

What was the scope of their involvement?

js-interactive created a website for me and is currently working on doing content for a monthly blog that we hope to increase over time. They walked me through building a new site and how to make SEO compatible and helpful to our business. After that, we started developing the site and working on keyword research. Currently, we’re aiming towards doing more content marketing for the project.

What is the team composition?

I mainly work with Justin (Digital Marketing Specialist) and Abby (Project Manager), and they delegate work to their team.

How did you come to work with js-interactive?

My wife referred Justin to me. She knew he did SEO, website content, and that kind of stuff, so we set up a call and started the engagement.

How much have you invested with them?

We’ve spent around $10,000 with them so far.

What is the status of this engagement?

We started working together in August 2020, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The keywords that we’ve been tracking have increased since Justin started working on our website. I’ve also noticed an uptake in organic calls, which we only received through Google Ads before engaging with js-interactive.

How did js-interactive perform from a project management standpoint?

They’re great. We had an initial Zoom call where they laid out exactly what was needed and put a schedule together for it. Communication has been excellent; we have monthly calls to check on our goals — we haven’t had any problems with them.

What did you find most impressive about them?

Justin’s background as a person is a distinguishing factor for me.

Are there any areas they could improve?

I don’t think there’s anything they can improve — I like the result of what they’re putting together. 

Any advice for potential customers?

Do research ahead of time, and don’t be afraid to ask questions to them.

Introduce your business and what you do there.

I’m a video producer with Take7 Productions and one of the founding partners.

What challenge were you trying to address with js-interactive?

We understood that our domain authority was low, and at times even confusing because we had inconsistent URL names and themes. Our team just didn’t have anybody in-house who had the time to take on those challenges, so we began collaborating with js-interactive to solve some of those problems.

What was the scope of their involvement?

They started with a website audit, so they reviewed everything and came back with their findings. They broke down what contributes to domain authority and how SEO works, which was a bit of a learning process, but they took the time to really show us what each of our steps would be and why.

From there, we just tackled one aspect at a time, from logo design to site layout, and they would give us some items to take on while they did a lot of the work in the background. There was a kind of empowerment in it too, because I’ve been able to utilize the knowledge that I’ve gained through working with them to continue improving our site on my own.

What is the team composition?

I partner mainly with Justin (Principal, js-interactive), but there are a couple of other designers that have worked with us as well.

How did you come to work with js-interactive?

We actually started working with js-interactive on a project for a mutual client and got to know them that way. The client gave a really good testimonial in terms of the quality of their work and we had already broken that barrier of unfamiliarity and gained some trust, so we decided to reach out.

How much have you invested with them?

We’ve spent around $5,000–$10,000 so far.

What is the status of this engagement?

We had worked with them for a while but began this engagement in June 2019 and it is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

One of the key factors for us has just been consolidating our domain authority, and we’ve been able to make all of our addresses and pages consistent with one another again. That, combined with the amount of stress removed by just knowing how to deal with problems when we have them, has been a huge benefit to our company and to me as a business owner.

The other benefit is that before, we received a large amount of unqualified incoming leads looking for very minor scale productions. I save myself at least a couple hours a week that I would have spent consulting with them, and we generally receive one more qualified lead a week than we did in the past. It’s fair to say we’ve gotten our money back from the project.

How did js-interactive perform from a project management standpoint?

Justin is very consistent with checking in, even when I’m not the one reaching out to him about it. They deliver great recaps, including summaries of what we’ve done each month and what the plan is for the next one. It really helps maintain progress and translate that progress to me so that I know what’s going on. It can be a little nerve-wracking to invest in SEO because it’s so difficult to measure your returns, but I’ve had all those fears calmed by their work so far.

What did you find most impressive about them?

I think their patience in educating me and my team is probably one of the most standout things about them. I never felt stupid not knowing what things were, let alone how they affected SEO. They would explain everything once, or even twice, and then follow up to make sure it had been well communicated.

Are there any areas they could improve?

The only constructive feedback I could think of is that they could push harder in selling their services. He’s a very kind person, and it’s great to work with someone like that, but I’m sure I missed out on a lot of leads by not getting started with them sooner.

Do you have any advice for potential customers?

It’s hard to sign on for something that you don’t fully understand, especially when it involves a financial commitment, but I would absolutely recommend that people just get started to see how it goes and make a decision after that on whether or not they think the service is helping them.

Please describe your company and your position there.

I’m the host of Underdog Podcast and I interview people who have overcome extreme adversity. My platform promotes these interviews as well as my business for speaking engagements.

For what projects/services did your company hire js-interactive?

I hired Justin (Principal & Business Consultant, js-interactive) to create a website that includes my interviews, online shopping, and a contact form for visitors to inquire about speaking events.

What were your goals for this project?

I mainly wanted an interactive website with a new theme. 

How did you select this vendor?

js-interactive is local to Austin, Texas, so I reviewed Justin's previous work and was blown away by his skill level and competitive prices.

Describe the project and the services they provided in detail.

js-interactive provided web development, web design, an online store, SEO, digital marketing, and content development.

What was the team composition?

Justin worked solo on this project.

Can you share any information that demonstrates the impact that this project has had on your business?

Due to the new website, I've been able to book additional guests for my podcast and book speaking engagements for my business.

How was project management arranged and how effective was it?

All to-do items were tracked in Google Drive. Justin kept me updated with his progress.

What did you find most impressive about this company?

Justin’s creativity is outstanding.

Are there any areas for improvement?

Justin is a one-stop-shop for everything thanks to his broad skill set. However, he needs to hire additional developers and train them to be like him. His bandwidth is limited with multiple projects, and he'll need more people in order to scale properly.

Please describe your company and your position there.

I am the Creative Director of St. Ann Center for Intergenerational Care. I maintain the branding of the company along with designing posters, business cards, advertisements, and digital media. My team and I also devise and implement creative ideas to engage donors, parents, and caregivers to get them more involved in our mission,

For what projects/services did your company hire js-interactive?

Our company's website had not been updated for years and in our research we seen that more and more donors were donating online so we reached out to JS-Interactive for ideas on how to improve the site architecture, look, and improve our SEO performance.

What were your goals for this project?

We wanted to receive more donations online to reach a wider, newer audience. We needed a site that had mobile functionality since most people surf the web via their cellular devices.

We also wanted to show off the happy intergenerational moments that happen in our buildings daily and the addition of the blog really allowed that to happen.

How did you select this vendor?

My predecessor chose JS-Interactive from seeing their work on other local websites and interviewing them and presenting the problems we were trying to solve.

Describe the project in detail.

The project started before me but their SEO services continue to be remarkable. We wanted a new website that could handle the unique aspect our of non-profit that also included a blog, an events calendar, multiple donation pages, and etc.

We wanted an emphasis on imagery and to quickly note to the audience what we were, why we were needed, and how we needed their help. I think we achieved that.

What was the team composition?

We worked with Justin Staples for the project and he has been committed to the project from day 1.

Can you share any outcomes from the project that demonstrate progress or success?

We received more donations online in a few months than we received for years prior. Our site is #1 when searching for adult care in Milwaukee. Our traffic is higher than it's ever been and organizing events have been a breeze and every one we throw is success.

How effective was the workflow between your team and theirs?

The workflow couldn't be easier. They're always easy to reach and quick to reply to any questions, issues, or comments. Email, phone, hangouts, FB. They're as accessible as they can possibly be.

What did you find most impressive about this company?

The knowledge on what is useful for us is so integral. J-S Interactive goes beyond just setting up and website. They created an experience for the user and made it super easy for us here at the office to update the site when needed.

The SEO services keep us #1 on people's searches and gives us a higher level of credibility.

Are there any areas for improvement?

None.

Introduce your business and what you do there.

I’m the founder of RaceStart Training. We’re a gym that specializes in small group classes and personal training.

What challenge were you trying to address with js-interactive?

When I started the business, we struggled to develop an online presence or brand visibility. I needed to hire a digital marketing firm that could revamp the brand’s identity and also provide SEO services.

What was the scope of their involvement?

After speaking with Justin (Principal, js-interactive), we realized that cultivating a distinctive brand in a crowded industry would be a difficult task. To achieve this, js-interactive developed a new company logo and redesigned our website to match the updated branding materials. This effort involved integrating an accessible UI/UX to drive traffic to the site. As part of their optimization and lead generation strategy, they regularly create blog posts that utilize search-friendly keywords. They update the site with current promotions and other digital marketing content as part of its monthly maintenance.

What is the team composition?

I work directly with Justin.

How did you come to work with js-interactive?

I’ve been friends with Justin for over ten years and have always admired his work ethic. After considering several options, I realized that his firm was the most trustworthy option. I knew he’d perform well and keep me involved throughout the entire process.

What is the status of this engagement?

I hired them in February 2012 and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Justin and his team at js-interactive always go above and beyond my expectations. Their work consistently improves the core metrics we use to track customer engagement. This includes the number of people that sign up for our newsletter, the website’s bounce rate, and the total amount of new customer inquiries. We’ve continued to grow at an impressive rate even in the last month. For example, their SEO efforts have generated 20 leads via Google searches within the past week. I don’t know everything they do, but their strategy yields favorable results.

How did js-interactive perform from a project management standpoint?

They stay on top of the project and often make me feel like we’re their only client. I know that isn’t the case, so I’m impressed with their responsiveness and availability.

What did you find most impressive about them?

I appreciate their efforts to research and understand my company’s industry. This willingness to expand their knowledge enables them to achieve project goals consistently. Justin emphasizes the person behind the brand and encourages active participation from all parties involved. This approach made it possible to create a unique brand voice that accurately captures the spirit of my business. Hiring them was probably the best investment I could make for my business.

Are there any areas they could improve?

I’d like to see them adopt a more proactive approach to communication because I don’t always know exactly what they’re working on. This isn’t a significant issue; I just like to stay informed.

Introduce your business and what you do there.

I'm the director of Stewardship Innovations. We help nonprofits, churches, and schools serve their mission.

What challenge were you trying to address with js-interactive?

We needed a company to help us with our website and assist one of our clients with branding and marketing.

What was the scope of their involvement?

We're working on a project for an independent living facility in Minnesota. js-interactive helped us build a website and create a logo for this client. They also helped with messaging, marketing, and social engagements. We wanted to have a 3D virtual tour of the facility to show prospective owners that this is a beautiful place to live. js-interactive took charge in designing and developing the tour, putting floor plans on the website before the tour was completed. 

Also, we were having trouble with trademarking a name for the facility (the name we selected was similar to the name of a major media company). js-interactive provided their feedback and helped us come up with a name. In addition, they helped us with our own website and marketing.

What is the team composition?

I work with Justin (Principal, js-interactive), who has a team underneath him.

How did you come to work with them?

Justin was a personal connection.

What is the status of this engagement?

I started working with them in June 2016 and the relationship is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The traffic to our website increased by 20% and the user engagement is on the rise. Our client's website hasn't launched yet, but I expect to see very positive results in terms of user engagement.

How did they perform from a project management standpoint?

They're doing an excellent job. Justin treats his clients' business like it's his own business. He is very responsive and gets back to us immediately–even if it's late at night or early in the morning.

What did you find most impressive about them?

I appreciate his integrity, honesty, and leadership skills. He's really passionate about what he does.

Are there any areas they could improve?

I can't think of anything.

Please describe your company and your position there.

Our company is The Priceless Journey, Inc., a resource center that provides resources and events for ministry partners.

For what projects/services did your company hire js-interactive?

We hired them for our original website design, which involved transferring our blog into a full website. We also hired them to develop an online store for us.

What were your goals for this project?

We wanted to have a website that's easy to navigate and offers the tools that our ministry partners need. We also wanted a store to sell our products in a way that allowed us to keep the most profit.

How did you select this vendor?

We chose them because of the complimentary referral we got from a mutual friend. We were impressed with what we saw in their portfolio and knew they were the perfect fit for us.

Describe the project in detail.

We're continuing to work with them to develop our website and currently have a monthly plan for website maintenance. They've helped us streamline our online presence, as well as doing some SEO work.

Each time we develop a new webpage, I'm able to share in detail what I want and they do a great job of capturing my vision. They go above and beyond to get the work done in a quality manner.

What was the team composition?

We had someone develop our logo and branding, someone design our site, and someone design our online store. We continue to work with different people to develop our site and online ratings.

Can you share any outcomes from the project that demonstrate progress or success?

We've been successful in achieving our goals for the project. We now have better search results and have definitely seen an increase in traffic. We've also noticed our sales increase as they continue to develop our online presence.

How effective was the workflow between your team and theirs?

They're very efficient and good at listening to the details I request for the ongoing needs of our site.

What did you find most impressive about this company?

The attention to detail they bring and the feeling I have that my site was cared about on a personal level. They go above and beyond to guarantee satisfaction and ensure a well-flowing site.

Are there any areas for improvement?

Not that I can think of at this time.