Websites that Build Momentum

Gold
VERIFIED

Jordan Crown creates websites that build momentum.

We've been in business for over 10 years and we're one of the highest-ranked web design agencies in the nation on Clutch.co.

Increase your close rate, your marketing efforts and your brand loyalty with a website that's worthy of your organization. Contact us today!

 
$25,000+
 
$150 - $199 / hr
 
2 - 9
 Founded
2006
Show all +
Everett, WA
headquarters
  • 2828 Rockefeller Ave
    Everett, WA 98201
    United States

Portfolio

Key clients: 

Scantron, Comcast, T-Mobile, LinkedIn, Sesame Communications, CDK Global, Burnstead Homes, Imagine Children's Museum, PeopleFirm

Commercial Real Estate Company Image

Commercial Real Estate Company

See full website at: www.lmrei.com

Seattle Consulting Firm Image

Seattle Consulting Firm

See full website: www.peoplefirm.com

Civil Engineering Website Image

Civil Engineering Website

See full website: www.scjalliance.com

Neighborhood Locator Map for Bellevue, WA Homebuilder Image

Neighborhood Locator Map for Bellevue, WA Homebuilder

See full website: www.burnstead.com

Lot Information Page for Bellevue, WA Homebuilder Image

Lot Information Page for Bellevue, WA Homebuilder

See full website: www.burnstead.com

Seattle-area Children's Museum Image

Seattle-area Children's Museum

See full website: www.imaginecm.org

Seattle Exchange Student Nonprofit Image

Seattle Exchange Student Nonprofit

See full website: www.nwse.com

Bellevue, WA Homebuilder Image

Bellevue, WA Homebuilder

See full website: www.burnstead.com

Reviews

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Website Redesign for Child & Family Care Nonprofit

"They are great at giving explanations, going into detail, and offering advice."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2019 - Ongoing
Project summary: 

Jordan Crown worked from the ground up to upgrade an outdated website by designing a new one. Additionally, the team also offered some advice and suggestions on the business’ rebranding efforts.

The Reviewer
 
51 - 200 Employees
 
Seattle, Washington
Kristi Nelson
Chief Philanthropy Officer, Childhaven
 
Verified
The Review
Feedback summary: 

Jordan Crown delivered an easy-to-use website that has received extremely positive internal feedback. They are patient, but they also adopted a more proactive approach after being asked to do so. Their strong project management skills and ability to present information makes them an ideal partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the chief philanthropy officer for Childhaven, a nonprofit organization that provides a variety of services to kids and families who are experiencing a lot of adversity.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

We were in need of a new website and had been talking for several years about doing a redesign After our communications director left, I decided that it would be a great time to try and take on the redesign.

The process of doing our website redesign forced us to become a lot more clear about our voice, how we wanted to talk about our work, and what our story is. We were doing a lot of rebranding and messaging in conjunction with the redesign.

We had 1–2 sessions with Jordan Crown where they actively helped us with the branding in terms of offering suggestions and recommendations.

SOLUTION

What was the scope of their involvement?

Jordan Crown designed an entirely new website because our old one was in pretty rough shape, so they started from scratch. 

What is the team composition?

We work with Josh (Designer/Project Manager), and we also worked with Makoto (Former Designer) for the first couple of months.

How did you come to work with Jordan Crown?

One of our board members had worked with Jordan Crown and suggested that we reach out to them, so we did. We also did our own research, but the team had a good reputation, and everything we read made us confident that they could help us through the process.

How much have you invested with them?

We spent about $55,000.

What is the status of this engagement?

We began working together in about August 2019. We’re still wrapping up right now, but the website is live.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’ve worked at Childhaven for three years and this is the first time I’m actually happy to tell people about our website. Our old website was not helpful. It was very outdated and it was so hard to find information.

I’m excited to tell people about our website and  I’m confident that they can find what they’re looking for. The feedback from staff and board members has been positive; everyone has been really impressed.

How did Jordan Crown perform from a project management standpoint?

They have done a great job. Jordan Crown tried to find the balance for us between pushing and being patient since we were also doing branding work. 

There was one point in time when they were being too patient, and I told them to tell us if and when we were going to be behind schedule, which they ended up doing.

The team is wonderful to work with and really good with project management. They are in communication with us every step of the way. In fact, we have weekly calls with them.

What did you find most impressive about them?

I’m not a communications expert at all, so I felt like I was coming in blind. Jordan Crown was fantastic, and they didn’t make me feel stupid or make fun of the questions I had.

They are great at giving explanations, going into detail, and offering advice. The team is also good at presenting information to us while being open to our influence as well. 

Are there any areas they could improve?

There was only the one time where I asked them to push us harder in terms of timelines. Even then, I understood that they didn’t want to push too hard. But once I gave them permission, they did exactly that. Otherwise, I wasn’t unhappy with any of the work they did.

Do you have any advice for potential customers?

We weren’t strict with our timeline at first. Everything clicked when we told them that we wanted to have the website done by a certain deadline and asked them if it was feasible. Having a hard deadline was very helpful.

The team was great at adjusting the timeline and telling us which periods could be more flexible and which ones would take longer no matter what. I would advise potential customers to have a hard deadline and then work with Jordan Crown to knock out the project.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve been on schedule.
  • 5.0 Cost
    Value / within estimates
    It was worth the money. We were expecting it to come in much higher.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.

Web Development Project for Engineering Firm

“Throughout the first few meetings that we had, they instilled a lot of confidence in us about their capabilities.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2018 - Feb. 2020
Project summary: 

Jordan Crown moved the informational website of an engineering consulting firm to WordPress, redesigning the pages from scratch to increase its mobile-friendliness, visual focus, and interactivity.

The Reviewer
 
51 - 200 Employees
 
Seattle, Washington
Carla Bracken
Corporate Marketing Manager, Northwest Hydraulic Consultants
 
Verified
The Review
Feedback summary: 

The work performed by Jordan Crown satisfied all project requirements and expectations, helping to keep the project on track and reach a positive result despite significant complications on the client-side. Their team was dedicated from the start, laying out thorough plans and sticking to them.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

The organization is an engineering firm, called Northwest Hydraulic Consultants, and we specialize in water resource engineering. I’m the corporate marketing manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

We had a pretty outdated website that was built on an old platform and didn’t view well on phones or smaller screen sizes. Our original intention was to redesign the site and move it to a more modern platform in order to enable it to be a little more user-friendly.

SOLUTION

What was the scope of their involvement?

They kicked off the project by walking through a design process with us that involved looking at our existing site and the amount of content we had, taking a look at our branding and then planning out wireframes for how we could design a site that updated all of that and kept what was important while bringing a really fresh look to it as well.

We wanted to make our site a lot more interactive and visually focused so that people could navigate the site without having to scroll through pages and pages of technical content to find what they needed. 

What is the team composition?

Our project manager, Josh (Web Designer, Jordan Crown), was with me from start to finish. As we worked through design and development, we also worked with a team lead on both of those sides as well.

How did you come to work with Jordan Crown?

We wanted to work with someone that was local to the pacific northwest, so I started doing a lot of research online and actually found Jordan Crown on Clutch. From there we narrowed it down to three firms, and they were our final choice.

How much have you invested with them?

The total cost ended up around $40,000.

What is the status of this engagement?

The project ran from August 2018–February 2020. The only delays to the project were on our end. We had some organizational changes to our internal team. In addition, we began the project with the intention of reusing a lot of our existing content, but once people saw the new designs they reconsidered and decided to completely recreate the content from scratch. That greatly expanded the scope, which caused the project to take longer than we expected.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since the website just launched, we are getting feedback from within the company right now. Everyone is very excited about how things look and function so far, and we are really optimistic about the reception it will receive as we continue to roll it out to the public.

How did Jordan Crown perform from a project management standpoint?

Because we worked together for so long, we really were able to develop a great relationship with them. Josh was a great project manager and was always patient and flexible with us, which really helped to keep things on track, even when we were having delays.

Our communication mostly took place online, through either Zoom or phone calls, and they went over any questions they had for us and gave us the opportunity to address any issues or requests that we had on a regular basis.

What did you find most impressive about them?

Throughout the first few meetings that we had, they instilled a lot of confidence in us about their capabilities. Their team laid out a process that made much more sense than what I had experienced previously. Despite the delays, what they said proved to be true and the experience as a whole was much better than what I had experienced previously.

Are there any areas they could improve?

Nothing in particular. I was always impressed with how they responded to the difficulties and requests that came up throughout the project.

Do you have any advice for potential customers?

Ask a lot of questions. They mapped the process out in advance, but you have to continually revisit that and make sure you understand the next steps and how things are linked and related.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Development for Architecture Firm

"Their customer service and company culture were outstanding."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. - Oct. 2018
Project summary: 

A design firm needed to update its site to make it mobile-accessible. Jordan Crown rebuilt the site on WordPress and showcased the firm's portfolio in an interactive way.

The Reviewer
 
11-50 Employees
 
Baltimore, Maryland
Lauren Gordon
Director of Creative Services, The H Chambers Company
 
Verified
The Review
Feedback summary: 

The new site receives compliments and is much easier for the firm to work with. Jordan Crown is technically proficient and has great customer service, ensuring that the firm was happy throughout. However, QA/QC took longer than expected and scope creep increased the cost.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of creative services at The H Chambers Company, an architecture and interior design firm that focuses on private clubs like country clubs, yacht clubs, golf clubs, and more.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

We have a very high-end clientele to whom we deliver a high-end product. Our website didn’t reflect the quality of our work, our prestige, nor our strong brand standards. It last was updated 10–12 years ago, and we needed Jordan Crown to update it.

SOLUTION

What was the scope of their involvement?

Our previous website was an old HTML hardcoded website which we would use Dreamweaver to update. It had no mobile platform, and we were really behind the times. We had incredibly valuable content on which we still received compliments, so it needed to be carefully ported to a new platform.

They completely rebuilt our website from the ground up, transitioning the site to WordPress. Listening to our wants and needs, they captured our general direction and our recent brand refresh. This involved changing typefaces, color schemes, and more on the new site.

Also, they integrated our portfolio into our website. We rely upon our digital portfolio, showcasing our designs and architecture work to bring in new clients. They made this interactive on our site and made it much less cumbersome to view. 

What is the team composition?

We had a sales and marketing person as our initial contact, and from there we worked with a project manager as our main point of contact. There were three people behind him, including a lead graphics designer and a lead coding developer.

How did you come to work with Jordan Crown?

We’re located in Baltimore, and have a national presence. We wanted to find someone in Baltimore and did a Google search to make a shortlist of 3–4 firms.

After talking with the firms about our needs and wants, we had a really good feeling with Jordan Crown. We could tell they clearly had the technical capabilities, and they also had a personality that we felt would be great to work with.

How much have you invested with them?

Our initial investment was around $50,000. We ended up spending more after a little scope creep, with the total cost in the $55,000–$60,000 range.

What is the status of this engagement?

We worked together between April–October 2018. We soft-launched in August and did QA/QC work until October when we officially went live.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

While I don’t have any hard data, we definitely receive lots of compliments. Our old site received compliments still, so we thought people would be resistant to change, but we’ve had a really positive response.

From an internal perspective, the new site made a huge difference with efficiency. It has made it easier to rotate content, make updates, and promote videos. Our capabilities are shown in a much better way.

How did Jordan Crown perform from a project management standpoint?

They have a great team. There were some hiccups along the way, and we had a little scope creep as we interpreted things differently. But, they were very willing to work with us and pivot when needed. They’re easy to work with, and kept us on track and on task.

What did you find most impressive about them?

Their customer service and their company culture were outstanding. They were receptive to our thoughts and really listened to what we wanted in order to ensure that we were happy. I can’t ask or more than that.

Are there any areas they could improve?

It took longer than anticipated to do QA/QC and work through the bugs. But, we weren’t in a rush so it wasn’t the end of the world. They worked with us and were willing to extend past their initial timeline as I was very nitpicky making sure the site was perfect.

Do you have any advice for potential customers?

I would completely endorse Jordan Crown and recommend them to anyone looking for a website. Make sure you’re clear with your expectations and intents from the beginning, and you’ll have a great experience.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Wordpress Web Dev. for IoT Hardware & Firmware Company

“They had ideal base organizational skills when it comes to completing the project according to timelines.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. – Oct. 2019
Project summary: 

Jordan Crown produced a customized WordPress site, using unique design templates, for an IoT-enabled tech company. They focused on creating a scalable solution that could grow with their partner.

The Reviewer
 
11-50 Employees
 
Toronto, Canada
Brent Brooks
Director of Strategic Marketing, MMB Networks
 
Verified
The Review
Feedback summary: 

Since starting the engagement with their client, the team has contributed to increases in utilization and traffic as well as a decrease in bounce rate. Able to monitor and account for issues through a proprietary project management software, they delivered a product that met overall needs.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director for an IoT-enabled company that provides both hardware and firmware that drives connectivity solutions for companies around the world. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

The first challenge was to modernize the toolset when it comes to web assets. We needed our platform to be robust and scalable. Previously built using Squarespace, the site needed a more customized foundation. We also wanted to drive more traffic to the site that would be more likely to convert using this solution than old ones.

SOLUTION

What was the scope of their involvement?

They created a customized WordPress site from scratch that would allow us to scale more easily. Squarespace is great for smaller companies, but we were reaching a point where we needed something more.

The functionality was pretty basic, although they did include some custom module templates that were specific to our design principles and overall objectives. Those weren’t standard templates on the platform. In their work, it was also key for them to provide custom elements that translate to live products. 

What is the team composition?

Josh (Designer & Project Manager, Jordan Crown) was our main point of contact. There were 4–5 people assigned to our account.

How did you come to work with Jordan Crown?

They did a pitch for another organization that we belong to. I witnessed and participated in that pitching process and liked what they had to offer. 

How much have you invested with them?

We spent between $25,000–$35,000 on their services. 

What is the status of this engagement?

We started working together in February 2019, and the main aspects of the project were completed in October 2019. We still have an ongoing service contract with them, in case we run into issues with the solution.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Website utilization rates and traffic count are both up since we started working with them. Bounce rates are also down, so all the critical metrics are pointing in a good direction. The site looks much better and reflects our brand quite well. Our team is happy with it, and we’ve received positive feedback so far. 

How did Jordan Crown perform from a project management standpoint?

They stuck to our budget and always communicated the impact of making changes to the product. They were more than forthcoming with how timelines would be adjusted if we requested adjustments. Overall, they delivered on time. 

Communication was generally impressive. There were a few times that it may have been helpful to hear from them more to ensure that tasks didn’t go off the rails. Increasing the frequency of engagement with clients may help them maintain momentum as well as monitor project timelines. They have a proprietary project management tracking portal that they used to keep us in the loop. 

What did you find most impressive about them?

They had ideal base organizational skills when it comes to completing the project according to timelines. The tools they present to clients are effective, clear, and straightforward. 

Are there any areas they could improve?

It may be helpful to have another tool to better translate content from the client to the vendor. That could be an area of improvement for them. 

Do you have any advice for potential customers?

They air on the side of caution, so it’s good to let them know if you want all of the bells and whistles. Dig into their options to find those opportunities because they may not present those to you upfront. That’ll help you understand your options. 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They held up to their end of the bargain but there were gaps in communication.
  • 5.0 Cost
    Value / within estimates
    The cost is in line with other providers.
  • 5.0 Quality
    Service & deliverables
    They delivered on time and on budget.
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them.

WordPress Web Dev & Design for Real Estate Company

They really know what they’re doing, and they’re able to make the client look good.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - Nov. 2019
Project summary: 

Jordan Crown developed a new website for a real estate construction builder. The team engaged in an iterative process of wireframing and revising, and they delivered new features like a mapping functionality.

The Reviewer
 
1-10 Employees
 
Everett, Washington
Marketing & Communications Manager, Gamut360 Holdings
 
Verified
The Review
Feedback summary: 

Jordan Crown delivered a finished product that’s increased both web traffic and user engagement. The new site is user-friendly for both users and administrators. Always exuding professionalism, the team struck a good balance between being extra supportive and embracing a hands-off approach.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing communications manager at Gamut360 Holdings, a construction builder of luxury townhomes in the Seattle metro area.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

We wanted to redo our website, which was outmoded both functionally and aesthetically.

SOLUTION

What was the scope of their involvement?

First, we held onsite meetings to discuss our needs and budget. It was a collaborative process where we went back and forth on wireframes and suggestions. After deciding on an overall tone and aesthetic, they provided a number of options for us, which we finalized into a finished product on WordPress.

The process was quite iterative because our partners frequently requested changes. One of the site’s features is a mapping functionality where potential homeowners could locate a site for a house.

What is the team composition?

I worked with three people. The team consisted of an account manager, a project manager, and a frontend developer. Even Joe (CEO, Jordan Crown) got involved at times to make sure that everything was moving smoothly. I served as the intermediary between them and my company.

How did you come to work with Jordan Crown?

I shortlisted three companies, and Jordan Crown was my top choice. They weren’t the cheapest option, but after seeing their website—and their Clutch profile—I was impressed by what they had to offer. They were also familiar with our industry and seemed to have the best handle on our unique needs.

How much have you invested with them?

We’ve spent a little over $40,000.

What is the status of this engagement?

We began working in May­–June of 2019 and the site launched in November of that year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The site’s performance on Google Analytics has been very high. I’m seeing a significant increase in traffic, and the average duration of users’ site engagement has also gone up. In comparison to our old platform, the new site is extremely easy to navigate—for both administrators and users.

How did Jordan Crown perform from a project management standpoint?

They were excellent. They held your hand through certain steps that you weren’t familiar with, but they knew when to take control of the process. They always came with ideas, and were quick to deliver when I needed something done right away.

What did you find most impressive about them?

Their project management skills were fantastic. Their professionalism is unprecedented. They really know what they’re doing, and they’re able to make the client look good.  

Are there any areas they could improve?

No, not that I can think of. The site looks awesome, and they struck the delicate balance of knowing when to step in.

Do you have any advice for potential customers?

If you’re thinking of working with Jordan Crown, just tell them what you want, and they’ll listen intently to your needs before coming back with a game plan.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Branded Portal Web Dev for Insurance Company

"Jordan Crown felt like they were part of our team."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. - July 2019
Project summary: 

Jordan Crown managed full-stack development of a WordPress website for a third-party client. The team guided the discovery phase to determine product requirements and guided the benefits portal's launch.

The Reviewer
 
1,000 - 5,000 Employees
 
San Francisco, California
Communications Consultant, Insurance
 
Verified
The Review
Feedback summary: 

Jordan Crown built a website that has received notable traffic to the satisfaction of stakeholders. While the project extended beyond initial expectations, the team communicated standards and replied to inquiries quickly. They developed industry knowledge, which ensured a successful partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the regional communications consultant for an employee benefits insurance broker.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

We were working with a client to develop a custom, branded benefits portal. We needed a partner to develop an online content hub for employees to access their benefits information.

SOLUTION

What was the scope of their involvement?

Jordan Crown developed a website for our client, which allows their employees to view information. First, their team directed our client through the discovery phase. They helped the client articulate their vision for the platform including the look, feel, and functionalities. Their team also helped us to advise our client on best practices. They ensured the website was scalable, which enables our team to offer the platform to other clients as well. Their team performed all the technical work—front and backend. They managed product launch, handling administrative tasks to guarantee the process went smoothly. Jordan Crown provided a map of uncharted territory to our team. They developed a new service that we can offer to clients.

What is the team composition?

We worked with three people. Richard (Account executive, Jordan Crown) set up the process and made sure our statement of work (SOW) included all the necessary details from our client’s perspective. We also worked with Josh (Designer and project manager, Jordan Crown) who held our hand throughout development. He provided a skill set that we didn’t have on our team, which was great to be able to offer to our client. Kyrsa (Web developer, Jordan Crown) managed product turnarounds quickly.

How did you come to work with Jordan Crown?

A previous colleague recommended Jordan Crown. Their team worked on a campaign for a different insurance carrier, so they were familiar with our industry. We valued their comfort in working with people that weren’t tech-savvy as well as their familiarity with content we would host on the platform. This experience also helped this process more quickly.

How much have you invested with them?

We spent about $35,000 on their services.

What is the status of this engagement?

We began the project in April 2019 and launched the website in July of that year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen really good engagement with the website. Our traffic is low because only employees and their spouses can access the platform. But we’re seeing that unique users have already exceeded our client’s employee headcount. With the platform, our team can better advise our clients. We’re able to assess what topics our client’s employees are spending time browsing, which helps us make better recommendations on different projects to market specific benefits. Now that we have analytics, our team can anticipate users’ needs.

How did Jordan Crown perform from a project management standpoint?

Overall, they did great. During our project, they experienced staff turnover. We didn’t feel any turmoil, but the timeline was a bit longer than we anticipated. Jordan Crown was clear with their expectations. They also made unfamiliar topics accessible. Our team appreciated their experience working with a different large insurance benefits provider. Jordan Crown managed the project well. 

What did you find most impressive about them?

Their overall partnership was most impressive. Jordan Crown felt like they were part of our team. We felt that their team invested a lot of time in understanding our client and their brand. During this project, we trusted Jordan Crown as a partner. The collaboration was really successful.

Are there any areas they could improve?

No, not at this time.

Do you have any advice for potential customers?

No, I can’t think of anything that could make collaboration smoother. Jordan Crown provides a clear discovery call to understand client requirements.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

WordPress Migration for Special Interest Group

"I am a big fan of their calm demeanor, high skill level, and willingness to help."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2018 - Apr. 2019
Project summary: 

Jordan Crown coordinated a website migration from a Sitecore CMS to a WordPress platform for a special interest group. They implemented custom UI features and led staff training sessions.

The Reviewer
 
51-200 Employees
 
Kirkland, Washington
Steve Karr
Senior Manager, Creative and Web Services, Bluetooth SIG
 
Verified
The Review
Feedback summary: 

Jordan Crown successfully delivered a functional website on time and within the specified budget. The team communicates well and demonstrates a strong understanding of web development projects. Their experience shines through in their well-reasoned suggestions.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the senior manager of web and creative services at a nonprofit special interest group.  

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Jordan Crown?

Our company had a site that utilized a Sitecore CMS, which required constant updates from the engineering staff in order for the marketing team to make minor changes when needed. We engaged Jordan Crown to migrate our content to a WordPress platform to allow for easier edits and maintenance.

What were your goals for this project?

We wanted the ability to maintain the site without relying on the engineering team. Furthermore, we wanted to add more dynamic features that allowed us to leverage WordPress features and plug-ins.

SOLUTION

How did you select this vendor?

My team researched a few firms in the area and narrowed our list down to two. Once we met with Jordan Crown, we made an instant decision to move forward with them based on their past work and experience.

Describe the project in detail.

We followed the standard process of kick-off, sitemaps, wireframes, mock-ups, backend development, frontend development, and training. In addition to the site migration, Jordan Crown updated the UI with custom navigation elements and forms. They were quick to identify scope creep and make appropriate adjustments to find something realistic for our needs.

What was the team composition?

Several members of their team worked in coordination with developers on our end.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We consider the project a rousing success because we launched on time and stayed within our budget. We’ve received tremendous feedback from internal stakeholders and the end users of the site.

How effective was the workflow between your team and theirs?

Our two teams worked in constant communication through Slack, email, and regular check-ins.

What did you find most impressive about this company?

I am a big fan of their calm demeanor, high skill level, and willingness to help.

Are there any areas for improvement?

No, everything ran smoothly.

5.0
Overall Score I can't recommend them highly enough.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They are clear communicators, and they outlined our goals well.
  • 5.0 Cost
    Value / within estimates
    They have a transparent pricing structure.
  • 5.0 Quality
    Service & deliverables
    They provided a good design and clean code.
  • 5.0 NPS
    Willing to refer
    If you like your friends, you should tell them to use Jordan Crown.

WordPress Web Design for Repair Company

"We appreciated their responsiveness and attention to detail in all of their correspondence."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2018 - Apr. 2019
Project summary: 

Jordan Crown designed and developed a WordPress website for a repair company. They led an extensive discovery stage which furthered discussions for mock-ups, a style guide, full designs, and the final build.

The Reviewer
 
11- 50 Employees
 
Dundee, Illinois
Director of Business Operations, Repair Company
 
Verified
The Review
Feedback summary: 

Jordan Crown successfully delivered a functional website that has increased traffic and received positive reviews. The staff demonstrates a strong creative sense and a commitment to transparent customer service. Their internal tools and collective experience make them an ideal vendor.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of business operations for a repair company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

In addition to giving our website a fresh and clean look, we wanted to update our content to reflect what our business is.

SOLUTION

What was the scope of their involvement?

We held a two-week discovery phase that allowed us to walk them through our business and identify the pain points on our website. Those discussions drove the creation of mock-ups, a style guide, and, ultimately, a high-level overview of the design. We went through a couple of design iterations before they took the lead on development. We stayed in touch during the WordPress development stage, but my team primarily focused on gathering and organizing all of our content so that it would be ready to transfer when Jordan Crown completed the website. We imported the date ourselves, but their team assisted when necessary. We then launched the site after a week-long QA process.

What is the team composition?

We primarily worked with a project manager, a web designer, and a developer. One or two other people joined their team at times depending on the workload.

How did you come to work with Jordan Crown?

Although I initially searched for Chicago-based partners, I found Jordan Crown on Clutch’s website, and they proved to be the best of our five options.

How much have you invested with them?

We spent $25,000.

What is the status of this engagement?

Our engagement spanned October 2018–April 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our sales team and board of directors are quite pleased with the site—specifically the professionalism of the design. They feel more confident in introducing the company to clients and pointing them to our website with a sense of pride.

We have experienced increased traffic to the site, and we are receiving more general inquiries and requests for information regarding our products and services. We’ve been able to route those leads to our sales team to generate new business.

How did Jordan Crown perform from a project management standpoint?

We had weekly project calls, but we were in contact almost daily through emails and Skype. We appreciated their responsiveness and attention to detail in all of their correspondence. We organized the project through a timeline tool they gave us access to. If we wanted to accelerate any task, we navigated that tool with them and identified the activities needed to hit the new milestone.

What did you find most impressive about them?

Their familiarity with WordPress is especially impressive. When we were in the design phase, we gave them a view of what we thought we wanted, and they gave us several different options to consider. They were also patient as we iterated and customized those designs until we found something that suited us well. Before working with Jordan Crown, we didn’t have any experience with WordPress, but a lot of us now feel confident in using the tools they trained us to use to keep the site maintained and updated.

Are there any areas they could improve?

Overall, we always felt that we had their full attention, but there were times that we had to wait to speak with them because of the time difference.

Do you have any advice for potential customers?

Jordan Crown makes good use of a proposal tool that gave us a clear indication of timelines and costs for services performed at different times during the engagement. We didn’t see that kind of tool with any of the other vendors we spoke with. I’d recommend leveraging that tool with Jordan Crown if possible.

5.0
Overall Score Everything was smooth from start to finish.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Some things got delayed because of time zone differences, but they never missed a key milestone.
  • 5.0 Cost
    Value / within estimates
    The cost was a significant factor in our final decision.
  • 5.0 Quality
    Service & deliverables
    They were highly responsive and managed to help us expedite our schedule by about two weeks.
  • 5.0 NPS
    Willing to refer
    We would highly recommend them.

WordPress Web Design for Data Solution Company

“When we launched, we got a tremendous amount of positive feedback both internally and externally.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
July - Sept. 2018
Project summary: 

Jordan Crown built a WordPress site from scratch, transferring some copy from the old site. They assisted with both the design and dev. The site includes functionalities like mouseover text and a clean UI/UX.

The Reviewer
 
501-1,000 Employees
 
Seattle, Washington
Michael O'Malley
AVP of Marketing, Scantron
 
Verified
The Review
Feedback summary: 

Jordan Crown is a small firm with skilled employees, allowing them to provide personalized service and high-quality work. They communicated regularly and collaborated well with the in-house team. Users love the new site and say it looks and functions much better than the old one.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the assistant VP of marketing for Scantron Corporation, a company that provides assessment, technology, and data capture solutions in different marketplaces, such as education, commercial, and small businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

We had an old website that wasn’t utilized as well as it could be. We needed a partner to build a new site from the ground up and that had up-to-date content and functionality.

SOLUTION

What was the scope of their involvement?

We started the project by explaining to Jordan Crown what we wanted to accomplish with the new WordPress site and what we wanted to bring over from the old site. We reviewed some potential designs and functionalities to determine the best possible layout. We wanted something that was easy to navigate, had minimal copy, and that would have text pop up when users hovered over certain sections. The old site had become somewhat of a repository for all of our information, so Jordan Crown made the new site clean and user-friendly. It showcases our news and events, using a consistent and logical design to guide visitors to the information they need.

What is the team composition?

We worked with a team of about six people.

How did you come to work with Jordan Crown?

Our creative director works in Seattle, so we wanted a partner located nearby. We narrowed it down to four companies and chose Jordan Crown because they fit our budget and could meet our tight deadline. They were small enough to provide personalized service but big enough to have skilled workers.

What is the status of this engagement?

We worked together from July–September 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The new site was part of an overall branding strategy to make all the different branches of our company more cohesive. When we launched, we got a tremendous amount of positive feedback both internally and externally. People made comments about specific functionalities that were key goals we’d hoped to accomplish, so Jordan Crown clearly met those expectations. Users know where to go and say the website is clean and efficient.

How did Jordan Crown perform from a project management standpoint?

When we first started, we communicated every day. After a while, it became once or twice a week. We had a tight timeline, but they were able to handle it and promptly addressed any problems. They were organized and collaborative, making the partnership work well.

What did you find most impressive about them?

They’re responsive, committed, and knowledgeable. They understand WordPress well and know how to build a great site. Even though they’re a small organization, they have the skill set to deliver a phenomenal project.

Are there any areas they could improve?

We both underestimated the amount of content we wanted to transfer from the old site, which set us back a bit.

Do you have any advice for future clients of theirs?

Don’t let their smalls size be a deterrent. They’re approachable, flexible, and great at what they do. You’ll feel like you’re their only client, so don’t hesitate to work with them.

5.0
Overall Score They took on a difficult project and did a great job.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We had a tight deadline, and they kept us updated on any setbacks. They’re great at project management.
  • 5.0 Cost
    Value / within estimates
    Their cost is comparable to other firms.
  • 5.0 Quality
    Service & deliverables
    They delivered a top-notch website in a short amount of time and were committed to our project.
  • 5.0 NPS
    Willing to refer
    I wouldn’t hesitate to recommend them.

Wordpress Web Redesign for Realtor

“One of our partners felt like we finally looked like a real company thanks to the web features Crown implemented.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2017 - Mar. 2018
Project summary: 

Jordan Crown used Wordpress to develop and re-design a site’s web and mobile platforms. They provided SEO services, content modification, web wireframing and location mapping.

The Reviewer
 
11- 50 Employees
 
Houston, Texas
Melissa Redd
Marketing Director, Waterman Steele
 
Verified
The Review
Feedback summary: 

Only two months after project completion, the new platforms have already become integral for prospective client outreach. Despite time differences, Crown’s top-notch organization and responsive communication nurtured an effectively collaborative partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the Marketing Director for Waterman Steele Real Estate Advisors, a Houston-based commercial real estate company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

We needed to improve our online site. Originally, our Wix-created site included major functions, such as an about us page, contact us section and a basic list of all of our listings. The site was both confusing to navigate and difficult to update. Our goal was to improve site functionality for both customers and ourselves while also creating a feature that could pinpoint all of our properties on a map.

SOLUTION

What was the scope of their involvement?

Jordan Crown is based on the west coast and this was our first time working with a company outside of Houston. We began with an initial meeting that included all of our partners and some members of the Crown team. There, we all introduced ourselves; we shared our company’s mission and story; I shared prepared research; we answered many of their questions aimed towards branding and identifying core strengths; they analyzed our current site’s pros and cons while comparing it against both competitor sites and inspirational sites. Afterwards, their copywriter helped us with brand development and key messaging. This led to a detail-oriented, time-intensive collaboration concerning how all of our content effectively tied in with our key messaging. During this time, Crown also helped us with our website wireframe. The biggest development was with our properties page. Crown helped us find a solution that worked on both desktop and mobile platforms. We were also satisfied with the “our work” page, which now lists our clients and the specific projects we helped them with. Finally, they provided SEO services as well.

What is the team composition?

I worked with one project manager, one developer, one designer, one content manager and one copywriter.

How did you come to work with Jordan Crown?

They reached out to us via a phone conversation and I checked their website. What drew us to work with them was that they had previously worked with a client who also needed a similar mapping feature.

How much have you invested with them?

We invested around $30,000 with them.

What is the status of this engagement?

The project began in October of 2017 and was completed in March of 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One of our partners felt like we finally looked like a real company thanks to the web features Crown implemented. Although the company as a whole is still finalizing content details, our brokers have already begun utilizing their bio pages during new client meetings. These pages include their own listed properties, social accounts and past clients and have worked very well for them.

How did Jordan Crown perform from a project management standpoint?

Jordan Crown exceeded our expectations. Everything was very thought out and executed in a timely, step-by-step manner. They helped organize our company and were consistently on time. During the content phase, they met with us two to three times a week; otherwise, we met on a weekly basis.

What did you find most impressive about them?

I was most impressed with their organization, professionalism and timely performance. Despite time differences, we were still able to contact them anytime during business hours. Crown’s customer service was handled very well.

Are there any areas they could improve?

I would suggest that they allocate more time for the discovery and design phase. This may have created an even more visually appealing site.

Do you have any advice for potential customers?

If you work with Jordan Crown, make sure that anyone who is a part of the project is readily available for hands-on work. This work can take three to six months to complete and deserves lots of collaboration.

4.5
Overall Score What do people say when they’re happy? That’s what I would say.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They never cut us short so that they could address other clients.
  • 5.0 Cost
    Value / within estimates
    We thought Crown’s price was fair compared to other quotes.
  • 5.0 Quality
    Service & deliverables
    Their professionalism and skill is top-quality.
  • 5.0 NPS
    Willing to refer
Verification

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Verification Level
Gold
VERIFIED
Business Entity
Business Entity Name
JORDAN CROWN, LLC
Status
Active
Jurisdiction of Formation
Washington
ID
603144884
Date of Formation
Sep 19, 2011
Source
Corporations and Charities Filing System
Last Updated
Dec 21, 2018
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last Updated
Jul 19, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
48
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
May 20, 2020