What evidence can you share that demonstrates the impact of the engagement?
I’ve worked at Childhaven for three years and this is the first time I’m actually happy to tell people about our website. Our old website was not helpful. It was very outdated and it was so hard to find information.
I’m excited to tell people about our website and I’m confident that they can find what they’re looking for. The feedback from staff and board members has been positive; everyone has been really impressed.
How did Jordan Crown perform from a project management standpoint?
They have done a great job. Jordan Crown tried to find the balance for us between pushing and being patient since we were also doing branding work.
There was one point in time when they were being too patient, and I told them to tell us if and when we were going to be behind schedule, which they ended up doing.
The team is wonderful to work with and really good with project management. They are in communication with us every step of the way. In fact, we have weekly calls with them.
What did you find most impressive about them?
I’m not a communications expert at all, so I felt like I was coming in blind. Jordan Crown was fantastic, and they didn’t make me feel stupid or make fun of the questions I had.
They are great at giving explanations, going into detail, and offering advice. The team is also good at presenting information to us while being open to our influence as well.
Are there any areas they could improve?
There was only the one time where I asked them to push us harder in terms of timelines. Even then, I understood that they didn’t want to push too hard. But once I gave them permission, they did exactly that. Otherwise, I wasn’t unhappy with any of the work they did.
Do you have any advice for potential customers?
We weren’t strict with our timeline at first. Everything clicked when we told them that we wanted to have the website done by a certain deadline and asked them if it was feasible. Having a hard deadline was very helpful.
The team was great at adjusting the timeline and telling us which periods could be more flexible and which ones would take longer no matter what. I would advise potential customers to have a hard deadline and then work with Jordan Crown to knock out the project.