Quality Websites for Great Organizations

Jordan Crown is a high-end WordPress design & development company. We custom tailor each and every project and build WordPress interfaces that make administration a breeze. WordPress is the only platform we use and we've worked with over 150 clients since our founding.

You need a website that looks beautiful, works great on all platforms and is easy to manage. A powerful website is essential in today's competitive markets. We can help you create a robust website that will impress your customers and prospects and help you win in your business.

 
$10,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2006
Show all +
Everett, WA
headquarters
  • Jordan Crown
    2828 Rockefeller Ave
    Everett, WA 98201
    United States
    425.268.2718

Portfolio

Key clients: 

Comcast, T-Mobile, LinkedIn, Sesame Communications, CDK Global, Burnstead Homes, Imagine Children's Museum, PeopleFirm

Commercial Real Estate Company

See full website at: www.lmrei.com

Seattle Consulting Firm

See full website: www.peoplefirm.com

Civil Engineering Website

See full website: www.scjalliance.com

Neighborhood Locator Map for Bellevue, WA Homebuilder

See full website: www.burnstead.com

Lot Information Page for Bellevue, WA Homebuilder

See full website: www.burnstead.com

Seattle-area Children's Museum

See full website: www.imaginecm.org

Seattle Exchange Student Nonprofit

See full website: www.nwse.com

Bellevue, WA Homebuilder

See full website: www.burnstead.com

Reviews

Sort by

WordPress Web Design & Hosting for Behavioral Health Clinic

“I know they do other work for clients, but the team seemed invested in our project and wanted to see us succeed.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2017 - Mar. 2018
Project summary: 

Jordan Crown modernized an outdated website and migrated content to WordPress. Features included an interactive map to locate services. They set up Google Analytics to gauge engagement, and now host the site.

The Reviewer
 
501-1,000 Employees
 
Everett, Washington
Andrew Olsen
Marketing & Communications Coordinator, Compass Health
 
Verified
The Review
Feedback summary: 

Internal and external users find the site Jordan Crown built to be much more user-friendly than its predecessor and a better representation of the brand. The helpful, dedicated team beat the deadline despite deleterious events beyond their control. Their work is a high value-for-money proposition.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing and communications coordinator for Compass Health, a northwest Washington state-based behavioral healthcare provider. I run our website and social media, and handle branding projects with the CEO’s office and our HR department.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

Despite being a very well-respected and large organization, the company’s brand hasn’t often been a priority. The marketing department is still new, and we’ve focused on making sure our brand indicates the important work we do.

We had an old website that wasn’t user- or mobile-friendly and was difficult for us to update, so we knew we needed a new one. Lastly, we wanted to use the new site as a marketing piece, not just as a resource. We’re a large company that’s been around for 115 years, and we wanted our site to reflect our history and the pride we take in the work we do.

SOLUTION

What was the scope of their involvement?

They built us an entirely new site in WordPress and walked us through the entire process. They began by reviewing the existing site, then built a new site map based on how we wanted the new site to be organized. After that planning phase, they gave us several design options and outlined the possibilities each offered. We decided on a design our whole team was happy with before migrating existing content to the new site.

Once the project started, we worked with a team of developers to create a refreshed design for the site that still incorporated our existing logo and company’s colors. Plus, on our locations page, they built an interactive map so that users can input their location to find nearby locations and the services offered at each facility.

Jordan Crown also set up Google Analytics for us and showed us best practices for formatting and display.

What is the team composition?

Initially, we worked with one developer and the project manager, but soon, worked with a larger team of developers.

How did you come to work with Jordan Crown?

We were referred to Jordan Crown by an external PR agency we’d been working with for about the last year-and-a-half. They referred us to some developers who they or their clients had worked with in the past. The agency hadn’t worked with Jordan Crown before, but they knew the team had positive reviews and that they were located near us. We met with a few developers for a 30-minute pitch and were immediately impressed by their ideas, so we decided to hire them. It wasn’t a deciding factor, but because they were so close, we were often able to meet with team members in person, which made collaboration simpler. From the beginning, I knew this was the group we want to choose, and ultimately, we had a great time working with them.

How much have you invested with them?

We’ve invested about $50,000.

What is the status of this engagement?

They built the site from September 2017–March 2018, and have continued to host the site since then

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since the site launched, I’ve received a lot of positive feedback—both internally and externally—about how easy it is to use and how much it’s improved. By building us this new site, Jordan Crown made us relevant to the community and allowed us to share the work we do.

How did Jordan Crown perform from a project management standpoint?

They exceeded our expectations. In particular, the project manager made sure to explain development or design concepts to me when I needed clarification. He was able to break down the process and explain it in a simple way.

The team was so easy to work with that we ended up six weeks ahead of schedule, with most of our work finished by the end of December. Unfortunately, we had some challenges with a third-party vendor we’d hired for integration of our sites. Jordan Crown worked with them to make sure everything was addressed.

They were open about everything, from cost to the design of the final product. They stuck to their contract, but that just meant they communicated with us when or if they couldn’t provide a particular service. Nevertheless, they made several last-minute changes for us that other companies might not have allowed. Overall, they went above and beyond what we could have done.

What did you find most impressive about them?

Their customer service alone is incredible. Every single person I collaborated with was great to work with. I know they do other work for clients, but the team seemed invested in our project and wanted to see us succeed. I hoped the site would be successful, but it was a comfort to see an outside party just as invested in the success of the final product as we were.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Hire them. They weren’t the least-expensive option we had available, but they were worth the investment. If I were to go through this project again, I would hire Jordan Crown.

5.0
Overall Score They are absolutely incredible to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We were usually ahead of schedule and would have launched early were it not for our other outside vendor.
  • 5.0 Cost
    Value / within estimates
    The new site was worth that.
  • 5.0 Quality
    Service & deliverables
    The quality of the site is impeccable; we were glad that we invested with them.
  • 5.0 NPS
    Willing to refer
    I cannot sing their praises enough.

Website Refresh for Civil Engineering Company

“We were very impressed with their ability to understand our business.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2017 - Jan. 2018
Project summary: 

Jordan Crown revamped an existing site on WordPress and improved the look and feel according to user preferences. They added various functionality including filters and made the site mobile friendly.

The Reviewer
 
51-200 Employees
 
Kirkland, Washington
Erin Mantie
Sr. Marketing Coordinator, PACE Engineers
 
Verified
The Review
Feedback summary: 

Prior experience with companies in the client’s field and a collaborative approach to design ensured that the site aligned with the client’s business goals. The team was very responsive and easy to work without throughout the development process.

BACKGROUND

Introduce your business and what you do there.

I am the senior marketing coordinator at a civil engineering, planning, and land surveying company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

Our site was very outdated. We were looking for a company that could make our site mobile friendly and expand administrative access to our team members.

SOLUTION

What was the scope of their involvement?

Jordan Crown oversaw a complete redesign of our previous site in WordPress. We worked together on planning the design, specific pages, menu options, and they began to build out the site according to our specifications. We then carried over content from the previous site. The site is now mobile friendly, there is a slideshow on the home page, and the look and feel has dramatically improved. They also provided substantive input on user flow, and the site is now much more intuitive. They also designed several icons for us, which we are just now starting to incorporate into some of our marketing efforts.

What is the team composition?

We worked with three people throughout the course of the project. Josh was our project manager, Karla (Developer, Jordan Crown) worked on design, and Kyrsa (Developer, Jordan Crown) managed all development.

How did you come to work with Jordan Crown?

My boss had gotten a referral, and after interviewing several companies, we decided that Jordan Crown was the best option in terms of pricing and executing on our vision.

How much have you invested with them?

We spent between $10,000-$15,000.

What is the status of this engagement?

We started working together in October of 2017, and we launched January 1. They’re still doing some hosting work and updates on the backend, but the development process has concluded.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our internal employees love it. The site is much more functional and reliable than before. It also has a new portfolio section with filter functionality that allows potential clients to easily find relevant projects in our repertoire.

How did Jordan Crown perform from a project management standpoint?

They’re awesome. Josh was incredibly responsive throughout the project. They made everything so easy. Everything was readily available through their web portal, including deliverables for our review and all our contracts. We communicated primarily via email and conference calls, and they used various tools on their end to facilitate the development process.

What did you find most impressive about them?

We were very impressed with their ability to understand our business. They’ve worked with similar clients in the past, and we felt comfortable with their ability to create a site that addressed our business objectives.

Are there any areas they could improve?

I don’t think so. They made my job very easy, which never happens when you’re building a new site. It was a great experience for me, my team members, and my boss.

Advice for potential customers?

Have a clear idea of the outcome you’re looking for. We knew going into the project that we weren’t looking to reinvent the wheel and were just looking for an update, which definitely helped to streamline the process.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

New Website for Children's Development Nonprofit

“I couldn’t have asked for more from a web development team.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2016 - June 2017
Project summary: 

Having designed and developed a website to better incorporate branding, Jordan Crown now provides hosting services and implements updates.

The Reviewer
 
201-500 Employees
 
San Francisco Bay Area
Izzy Goldman
VP, Kidango
 
Verified
The Review
Feedback summary: 

The website has generated momentous improvements in several areas (e.g., brand representation and user approval) and raised expectations for other organizational communications. Jordan Crown’s creativity, commitment to excellence, and patience amidst internal delays were profoundly impressive.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of development and communications of a nonprofit organization that provides preschool services to low-income children. We’re the largest group in the Bay Area, serving around 4,000 kids every day through over 50 centers. I manage the website and all other digital communications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

Our website was incredibly outdated and built with iFrames, which were boxy in appearance and didn’t represent us well. We’re a sophisticated organization that’s on the cutting edge of research, policy, and practice, but the website was lackluster and failed to tell our story. It was a temporary solution that lasted for eight years. Our team’s job was to make the website more accurately reflect our organization.

SOLUTION

What was the scope of their involvement?

There was nothing on the old one that we liked—including content—so we started over completely and only kept a couple functions. We started with beginning concepts (i.e., whether we wanted to use photos or computer animations) and then explained to Jordan Crown what we wanted our brand to look like, as well as what we felt was important for first-time investors and parents to see. We started with wireframes and built from there.

Our development communications team is a small shop, and none of us had a background in web design, so we looked at different websites to highlight what we liked or didn’t like about them. None of this was in actual industry language, but Jordan Crown was patient in helping us understand what different things meant so we could translate them to our website.

I was thoroughly impressed with their concepts and implementation. They also trained our team afterwards so they would actually know how to use the platform. The handoff was seamless. We’re still able to reach out to them today and ask questions for small updates that are above our skill level.

We don’t have the in-house capability to handle anything beyond text and photos. If, for example, we have a fundraiser in September, we will work with them to make sure that we have a specific page on our site that links to our ticket registration.

We also use them for hosting. If anything goes wrong, we can count on them to quickly address it.

What is the team composition?

They assigned a design expert and developer who were responsible for implementation and answering questions during the project. We also had a project manager who kept us on task. These were our three main contacts at their organization.

Another main contact was Richard Kachele [Account Executive]. He was the person we reached out to initially, put together the contract, set our expectations, and assigned a design team to us.

The owner of the company would come in from time to time to check in on things. The whole team cared and had a top-down philosophy.

How did you come to work with Jordan Crown?

We were bidding out to different developers since we’re a nonprofit. A member of my team found Jordan Crown, and we had an instant connection with the team. Their proposal seemed incredibly valuable compared to the others because it was highly detailed and presented in a way that we could understand.

The other proposals weren’t as tangible and only focused on the number of hours for specific tasks. Jordan Crown had a timeline listed along with what to expect at each step. The transparency of how long things would take and what they would spend their time on were clear. We felt like we were in good hands and that their team knew what they had to do. We could see the value in working with them.

How much have you invested with them?

The total cost of the web development project was between $30,000–$33,000. We have a continuing contract for hosting and updates.

What is the status of this engagement?

We started working with them in September 2016 and launched the website in June 2017. We now send one-off support and maintenance tasks (e.g., questions and content updates) to their designer.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

People are really impressed with the website, but especially those who saw the previous one. Every center now has its own page along with a picture of their respective director. Parents find it comforting that they can see who they’re leaving their child with for most of the day. Being able to meet parent needs in this way has done a lot for helping them to get to know us better.

A large private funder in the Bay area recently found our website and offered us a six-figure gift. I don’t think we would’ve even heard from them if we still had the old website. The new site has a warm feel and instantly gives the sense of who we are. It made that funder want to learn more about us. I credit this to Jordan Crown and their ability to condense our image into a digital form.

Our board is enamored with the website, and seeing them this engaged is very exciting. We can tell that they’re proud to tell people about it. We promote it everywhere we go, which is the opposite of what we did with the old site.

Jordan Crown put together a good standard for us by the end of the process. Looking at our website feels like looking at who we are as an organization. For someone trying to make a first impression, this was the best possible improvement we could’ve made. There’s a drastic difference between where we started and where we’ve ended up, and it’s all a testament to Jordan Crown’s creativity, passion, and commitment.

How did Jordan Crown perform from a project management standpoint?

They went back to the drawing board on certain things and listened to us very well. I’m sure they were frustrated at times during the project since we’re not easy to please, but the team never faltered. We now have a very good relationship with them, and we always ask them questions. The communication is top-notch, and I don’t think we’ve ever waited more than an hour for them to reply to a question.

We’re based in the San Francisco Bay Area and they’re in Seattle, but it never feels like there is distance between us. They feel like they’re right next door. They immediately became a part of the team, and this is still how we treat them. We have the kind of relationship where we can ask questions and present our ideas, all while feeling like a priority.

A big reason for our launch date was due to a delay in our content from having to start completely over. I give our project manager a lot of credit in this area because he reminded us all how much time we had to get content ready, even though we didn’t listen. Our CEO had a few passionate points on the website which he wanted to make sure were perfect. We were not upset at all about the delay. Creating a new site and content in less than a year is remarkable since we don’t have any web people on staff.

They’re wonderful leaders and were helpful with the launch delay. They didn’t rush us or make us feel like we were the problem. We could tell that they wanted this to work for us.

They were responsive, consistent, and on time for all of our meetings. I couldn’t have asked for more from a web development team. It was a great experience, and I recommend them to anyone who asks about our website.

What did you find most impressive about them?

We couldn’t be happier with the service we’ve received throughout the entire engagement. Their reliability, consistency, and commitment to excellence are comforting to us. Being able to have them as an extension of our team has revolutionized the way our organization works and raised the level of expectation for our other communications.

Everything we now put out has to meet the standards set by the website, which is exciting. It’s fun for us to keep building off of what they created. We’ve made folders and fliers incorporating elements from our website. There is consistent branding across all of our mediums, and we couldn't have achieved this without Jordan Crown.

Are there any areas they could improve?

I have nothing to suggest. They’ve had to tolerate quite a bit from us. We aren’t the easiest client at times, but their attitude remains positive. We’ve gone back and forth on a lot of things, but they’ve been forgiving and patient throughout. Jordan Crown wanted the site to be exactly what we wanted, and it showed in their end product.

Do you have any advice for future clients of theirs?

Listen to them and let them lead the process. They know what they’re doing. I also suggest writing content when the project manager requests it. Clients should be able to tell Jordan Crown what they like or don’t like. We went back and forth and pitched multiple options. Everyone was honest on both sides the entire time, which led to a great project.

There were never any hurt feelings—only a desire to make it work. They always came up with alternatives. We were always going through their portfolio to see what other things they had done just to get inspiration. They also took us to different websites and asked how we felt about certain elements.

If the client is worried about not hurting someone’s feelings, they’ll end up with something they’re not happy with. They have to be honest and say when they don’t like something. Jordan Crown’s people are professionals.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I recommend them all the time.

WordPress Site for Construction/Concrete Company

"Not only are they experts in their field, but the end result of their work is beautiful."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - Sept. 2017
Project summary: 

Jordan Crown assisted in the redesign and redevelopment of a third-party client’s website. They incorporated several e-commerce features, including a tailored contact form.

The Reviewer
 
1-10 Employees
 
Seattle, Washington
Jaclyn Cochran
Independent Contractor
 
Verified
The Review
Feedback summary: 

Now that it’s more attractive and e-commerce-friendly, the site is more effective in reaching potential customers. Top-notch deliverables and a focus on customer service—reasonable billing, patience when asked questions, responsiveness—sets Jordan Crown apart from the competition.

BACKGROUND

Introduce your business and what you do there.

I am a contracted special products coordinator working in social media marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

A client wanted help relaunching their outdated website. They wanted to shift more of their business to the e-commerce side and make their site more than just informative.

SOLUTION

What was the scope of their involvement?

After several initial phone calls, we met in person so I could meet their team and share my vision with them. Then, they built out the site map and started working in earnest on the site. They contributed greatly to the design, I leaned on them heavily to revamp the appearance. They also helped troubleshoot e-commerce features we wanted to incorporate. This included a contact form that went beyond generating the typical email that goes to sales. It allowed potential customers to start the process of choosing products before they become actual customers.

In addition, they were very informative and advised me on things we should hold off on for the moment, which was really helpful. They gave me the correct verbiage to try to explain to the board why we weren’t going to go with a full e-commerce site.

What is the team composition?

The project manager was my contact person from start to finish. I talked with the owner initially over the phone and he sat in on the launch meeting. Beyond that, I worked with a web developer who still supports the site and two people on the backend.

How did you come to work with Jordan Crown?

They came up in an online search I did for Pacific Northwest-based web development companies. I chose them because of the work they’d done on another site and the great reviews they’d received.

How much have you invested in them?

We spent around $35,000.

What is the status of this engagement?

The project ran from May 2017–September 2017. They’re still providing maintenance and adding features.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The sales team are proud of it and use it as a selling tool. They also use it as a reference point for their clients. Before the redesign, they weren’t proud of the site, so they weren’t using it; it was a wasted expense.

How did Jordan Crown perform from a project management standpoint?

They are down to earth and I always felt like their top priority. Someone was always in touch with me usually within several hours, if not less than that. They were very vocal along the way, making sure that my expectations were being met from beginning to end.

What did you find most impressive about them?

Not only are they experts in their field, but the end result of their work is beautiful. They know what they are doing, they’re very nice people, and they were so easy to work with. They’re very patient in giving me a good explanation and answer as to why things worked certain ways or couldn’t be done. I will use them again in future projects when working with other companies because they were so enjoyable to work with.

Are there any areas they could improve?

There is nothing that I can think of.

Do you have any advice for potential customers?

Never be afraid to ask a question. At first, I was feeling a little nervous about inundating them with questions, but they love to help and have a wealth of information. If you have a question, ask it, because they have an answer. If they don’t, they will figure it out.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They are extremely fair with billable hours. They try to turn things around as fast as possible.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

WordPress Website for Woman-Owned Construction Firm

“They take time to understand what your vision is, and they deliver on their promises throughout the design process.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - Nov. 2017
Project summary: 

Jordan Crown built a responsive WordPress website as part of a rebranding project. The new design added social media integration and filtering. They now provide hosting and ongoing maintenance.

The Reviewer
 
51-200 Employees
 
Chicago, Illinois
Kari Pandilidis
Sr. Marketing Manager, J. A. Watts
 
Verified
The Review
Feedback summary: 

Jordan Crown excelled at project management and creative collaboration. They were dedicated to learning the company’s culture throughout the development process and translated it into the site design so effectively that even competitors complimented it.

BACKGROUND

Introduce your business and what you do there.

J. A. Watts is a woman-owned professional services firm in the design and construction industry. We offer program and construction management services to owners of infrastructure. I'm the senior marketing manager at our corporate office.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

Last July we started launching our rebrand, and the final component of that required updating the layout and functionality of our website.

SOLUTION

What was the scope of their involvement?

Before we began, Joe Ardeeser [General Manager, Jordan Crown] walked us through Jordan Crown's capabilities. We also held a couple of webinars that were very informative. Their culture and ours were a great match, and there was a good connection between Joe and myself. After those introductions, we received an online proposal that laid out the scope of what was included in the work, as well as extra options, and then we signed a professional services agreement. Everything was automated, and very clearly laid out with a timeline, milestones, and objectives.

To build the site, they started with a "discovery" call to learn more about us, our culture, and what we were hoping for with the redesign. After that, they created some mock-ups for us, and we went through several iterations in a very collaborative process. The next step was development, where they coded the site in WordPress and imported my text, and finally we went through a QA/QC testing period where both our teams evaluated the content. The site is live now and they're currently hosting it.

As far as the redesign itself, they updated our original content and added a new media page that integrates our social media profiles and displays company-related news and press releases. They also created a project portfolio for us, where we can showcase our work, that has filtering options so clients can and look for projects that are relevant to them.

What is the team dynamic?

I worked with a project manager, a developer, and a designer.

How did you come to work with Jordan Crown?

I had already researched and interviewed five different companies, but Jordan Crown came into the mix because they cold-called me. It was unexpected, but also perfect timing, and they beat out the other firms. I decided to move forward with them because they offered good value. They weren't the lowest-priced option, but they offered to build us a company intranet in addition to redoing our external website.

How much have you invested with them?

Between $25,000 and $30,000, but probably closer to $30,000.

What is the status of this engagement?

We began in May 2017, and the site redesign took a little under 6 months. They provide us with ongoing hosting and site maintenance.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site only just went live, so I don't have user feedback yet, but I've received a lot of internal feedback from our employees about how great it is and how it's reflective of our company culture. I also received a ping on LinkedIn from one of our competitors saying how nice the site was, so that was good to hear!

How did Jordan Crown perform from a project management standpoint?

I think they knocked it out of the park. They're very organized. They had a really great online tool that let us log in anytime and view the design mock-ups, and they also used a website called GatherContent, which not only allowed me to easily write all of our content, but also allowed them to access it in order to determine how the content would impact the site design.

What did you find most impressive about them?

They excel at project management and at maintaining transparency. I also think they're very collaborative. They take time to understand what your vision is, and they deliver on their promises throughout the design process.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile Responsive Website for Sustainable Architecture Firm

"They’re a really great group of people–they’re highly collaborative with each other and with clients."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2017 - Ongoing
Project summary: 

Jordan Crown built a responsive WordPress website. They collaborated on UX, visual design, and information architecture and added social integration and filtering. They now host it and provide support. 

The Reviewer
 
11-50 Employee
 
Seattle, Washington
Deborah Hanamura
Dir. Marketing Communications, Paladino & Co.
 
Verified
The Review
Feedback summary: 

While initial metrics aren’t available, their work is expected to decrease mobile bounce rates and improve SEO rankings. Their people skills, organization, and professional project management set them apart from their competitors, along with their strategic use of technology.

BACKGROUND

Introduce your business and what you do there.

Paladino & Co is a sustainability consulting firm working in the building environment. I’m the director of marketing communications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

The previous iteration of our website wasn’t mobile-friendly. As a result, we were losing SEO ground and providing an inadequate user experience for mobile users. The desktop side was adequate, but we needed a mobile site. That’s a baseline requirement for a fully functional brand.

SOLUTION

What was the scope of their involvement?

Jordan Crown created a site that’s responsive, rather than simply a mobile or desktop site; it snaps to the dimensions of whatever screen the user is viewing it on. They also worked with us on user experience, visual design, and technical implementation. They helped us establish a CMS strategy. We weren’t sure whether to use WordPress or an out-of-the-box template or build from scratch. We ended up building it from scratch using WordPress.

We also worked through our information architecture with support from Jordan Crown, addressing each of our unique market segments. These include architects, developers, and real estate owners, and they’re a fairly sophisticated B2B audience. Architects need completely different information on a building than real estate owners, for example. Jordan Crown helped us organize our content so that everyone finds what they need.

Lastly, they helped us begin to generate leads through the site. They placed the contact form in a more prominent place and have set up a lot of cross-pollination for our content. The idea is for the site to feel deep so that people get beyond the first page and explore a bit more. They added social integration, as well as filtering on our portfolio section, which was a new and much-needed feature.

We launched the site in September 2017 and transferred hosting and maintenance to them. We’re not doing any significant development with them right now, but we have an ongoing, open line of communication with them as issues come up. We’re also still in the warranty period. If we find things, we can ask questions.

What is the team dynamic?

There were two primary team members: Josh [Designer/Project Manager, Jordan Crown], who acted as project manager, and Karla [Designer, Jordan Crown], who worked on visual design and information architecture. The team would’ve included a developer, but they had a resourcing challenge at the time. Karla ended up being able to handle the development herself.

How did you come to work with Jordan Crown?

We invited four firms to compete and submit proposals. Two of them had experience indicative of a high-quality firm. The two had opposite perspectives on a solution: One suggested templates and the other a custom-build. They both had very good technical arguments for their approaches and their prices were within a few hundred dollars of each other.

The reason we went with Jordan Crown was the quality of our interactions with their staff. Regardless of the company we went with, we expected a comparable outcome either way, each with its own challenges and benefits. The people made the difference.

 Jordan Crown brought a level of organization, process orientation, and rigor in following up that gave us greater confidence in them.  

How much have you invested with them?

Around $25,000.

What is the status of this engagement?

We started working together in April 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Metrics aren’t yet available, but in the immediate term I’ll be looking closely at whether the bounce rate for mobile users goes down. We had a really high bounce rate on mobile users. Once that stabilizes, I expect to see a reverberating impact for our SEO, since Google penalizes websites that aren’t mobile friendly. We’re so glad to have a new site with a better mobile experience. That’s what we’re counting on.

Over time, we’ll also look at leads generated. We created a download center for white papers and long-form content that is linked to a lead generation form, so this should provide a success metric.

How did Jordan Crown perform from a project management standpoint?

Jordan Crown performs very well. There have been some instances where it felt a little disjointed, but there’s a lot of information exchange during web development. There was confusion at times, but they work hard on project management and process. That hard work shines through. They take that part of their role seriously and continually work to improve.

What did you find most impressive about them?

Their quality of process and obvious investment in technical infrastructure is one thing that sets them apart from other agencies their size. They use technology to improve their processes and consistently use it well. For instance, the way they do PDF proposals, gather content, and use staging sites feels very clean and organized and well-practiced.

I’ve seen several agencies use homegrown tools, Excel spreadsheets, and back-and-forth email to track projects, which makes communication difficult. Jordan Crown, wasn’t perfect, but they’re better than I’ve seen anywhere else.

They’re a really great group of people–they’re highly collaborative with each other and with clients. They’re very positive and process oriented.

Are there any areas they could improve?

There’s nothing that stands out to me for them to work on. Even with the minor things I referenced, I don’t expect perfection in such a fluid environment. They were aware of any hiccups.

5.0
Overall Score I’m really happy.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Overall, they were on target. They were more of a 5 in the beginning but got a bit loose—more of a 3.5—as things became more fluid.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Salvaged Web Design for Donation Marketing Company

"There hasn’t been anything that we have thrown at them that they haven’t been able to do."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2016 - Ongoing
Project summary: 

Jordan Crown took over the ideation and development of a charitable giving website. They've incorporated features like company registration and generosity ratings, and continue to build new features monthly.

The Reviewer
 
1-10 Employees
 
Seattle, Washington
Monte Regier
Co-Founder, Sozo World Changers
 
Verified
The Review
Feedback summary: 

Jordan Crown excelled at turning ideas into deliverables. Their streamlined project management process led to a website that works in the market and that users love. They never failed to deliver on time and on budget, and the client looks forward to expanding the relationship.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Sozo World Changers. We’re a platform-as-a-service marketing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

We needed to put a site together. We had gone down a path with some web developers who totally messed the whole thing up and had us really backed into a corner. We needed someone to rethink the project, and Jordan Crown helped us do that.

SOLUTION

What was the scope of their involvement?

We had a couple of websites already, but this was a new one that we were developing. The previous web developers got a newer and bigger project, and so they were off doing something else. We just couldn’t get them to finish it in a way that we needed it finished because it was a smaller project than the new one that they had. They were just not responsive in helping us getting it done. We ended up throwing it away and starting over with Jordan Crown.

We have companies subscribe to the website, and through it we handle their generosity and giving. The service allows their customers to be interactive with the kinds of charities that they want to donate to, so there’s a company registration component. There’s a component that allows customers to come in and vote. There’s a component that allows the votes to be displayed on the pages of the subscribing companies. Then there’s the rating system that we built so that companies can be rated by their customers in how they’re viewed from the perspective of being generous. Those are the core functions.

We took the ideas that we needed to put into the marketplace, and they helped us rethink how to do that in a step-by-step process. We built the new website around those ideas. The website is on WordPress with a number of different plug-ins, some of which are custom built by Jordan Crown, to facilitate some of the extra functions that we need.

The project isn’t over; we’re still adding new features every month based on what the marketplace is telling us. On the processes that we’ve continued to add, they’ve been very thoughtful in keeping us to a development standard that has really worked well for us.

How did you come to work with Jordan Crown?

It was word of mouth. Somebody was saying good things about them, and we went and met their team at their office. We discussed the project and asked if they could get us out of a bind. We told them we had a really limited budget, since we'd already spent the budget on the previous iteration. They said they'd give it a shot, and it was far more than we expected. It was great.

How much have you invested with Jordan Crown?

It’s in the $15,000-$20,000 range.

What is the status of this engagement?

We started working with them in the timeframe of August/September 2016. We continue to do updates with them on a monthly basis.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The website is working. We’re signing up new companies every day, and companies love the platform. The design, construction, and functionality are working in the marketplace. For me, that’s really the only metric—if it wasn’t working, then we’d toss it out and go do something else.

We design by what our marketplace is telling us that they want, and I don’t always know how to translate that to something that’s going to make sense for the website. We’re able to put those concepts out there, and they come back to us with some ideas. I have to say that their ideas are always better than mine. It’s been a joy to work with them because I’m always pleased with what we’re getting back. It never has to be perfect. I can throw something out there, saying “This is what I need. How would we do this?” and I get really great ideas back.

How did Jordan Crown perform from a project management standpoint?

They’re excellent. I have a very simple process with them. I outline the specifics of what I need, and they tend to circle the wagons and come back with their one, two, or three ways that this can be done. I outline and identify what those look like, as well as the costs. Then I make my choice, and away we go. It’s really streamlined. For me, it’s perfect.

I don’t know how other companies do project management, but for features in a website, you can’t predict ahead of time what the marketplace is going to want. All you can do is get into the marketplace and start learning, selling, and listening to customers. That’s then going to tell you the next thing you need to build. Jordan Crown is able to work with me on those terms, which is exactly what I need. I watch people do this giant website design ahead of time, and thinking somehow that it's all going to work and that’s exactly what customers want—I can’t imagine doing that. So the way that they do project management with me works for me.

What did you find most impressive about Jordan Crown?

It’s been smooth. I have had no complaints. I’m going to keep using them as there is a lot more to do.

Are there any areas Jordan Crown could improve?

They tend to undersell. When we went into the relationship, I was concerned that they weren’t going to be able to do everything I needed. At the end of it, there hasn’t been anything that we have thrown at them that they haven’t been able to do, but I did not have that confidence at the beginning of the relationship just because of the way they positioned it. Maybe there are still things down the road that are highly technical that we’ll get into that perhaps can’t be done. But so far, there haven’t been any hiccups or things that couldn’t be delivered.

5.0
Overall Score I wish them luck. Whatever they got going on, I hope it works out for them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I always know that it’s going to get done soon, but I don’t often know ahead of time the exact timeline. I’m okay with that, but other people might not be and want it done on an exact day.
  • 5.0 Cost
    Value / within estimates
    Compared to what I had before, I would rate them a 5, because I spent a whole lot of money on something that didn’t work and threw away in the garbage can.
  • 5.0 Quality
    Service & deliverables
    They’re on time and on budget.
  • 5.0 NPS
    Willing to refer
    Extremely likely.

Web Design & Rebrand for Local Construction Company

"We’re already getting the kinds of leads we wanted to get. "

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2016 - Feb. 2017
Project summary: 

Jordan Crown orchestrated a complete rebranding and website update package to bring in quality leads. Their work included logos, blog content, marketing videos and a portfolio page.

The Reviewer
 
11-50 Employees
 
Seattle, Washington
Andrey Ruzhin
Manager, Exterior Crew LLC
 
Verified
The Review
Feedback summary: 

Jordan Crown offered critical insights and expertise that dramatically increased site conversion rates. Their proactive project management and patient customer service made the partnership a breeze.

BACKGROUND

Introduce your business and what you do there.

 

I am a general manager of a residential construction company. I basically oversee and/or do everything in the office.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

We hired Jordan Crown to help us with our biggest business challenge, which was identifying and pulling in qualified leads. Initially, we spent a few thousand dollars for a blog page to bring in leads, and when we realized that wasn’t working, we ended up spending $20,000 on a new website. After we did some research, we learned that we had outgrown that website: we couldn't convert the clients we wanted to target.

SOLUTION

What was the scope of their involvement?

 

Our website is a sales service site for residential homeowners, new construction builders, and management companies who want us to completely redo the exteriors of buildings and homes, including siding, windows, paint and gutters. We hired Jordan Crown to do a complete rebranding of our company, including a brand makeover, rebranded letterhead, and a new website and platform.

The new website features video and is visually appealing and simple to use. The new portfolio section, where people spend a lot of time, is much easier to use than the old website. Jordan Crown built the new site using WordPress. They also take care of our hosting, and we bought one of their packages, which includes a year of maintenance and updates every three months. If Google or someone comes out with new algorithms, Jordan Crown will make sure our website continues to rank well in searches.

 

How did you come to work with Jordan Crown?

 

I’d seen good reviews for Jordan Crown, and I liked the way they approached me without pressuring me to close the deal. That’s the way I do business, and it’s what I teach my people to do. Their business philosophy is similar to ours.

 

How much have you invested with Jordan Crown?

 

I can’t give you an exact amount for how much I spent right now.

 

What is the status of this engagement?

 

I think we started the project in November 2016, and we launched in mid-February 2017, which was about a month or two before our original deadline. The contract was for up to 6 months, but Jordan Crown only took three to four months to complete the work.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

 

We haven’t launched our marketing campaign yet and we’re still writing content, and yet we’re already getting the kinds of leads we wanted to get. Jordan Crown has been helpful when it comes to our marketing as well by asking who we want to target and offering to write targeted content for the site. That’s the benefit of working with Jordan Crown: they made sure the website met our needs. I really saw that in the way they would approach me and ask me certain questions. They didn't have to, but they wanted me to think about certain things that weren’t necessarily related to code or design.

 

How did Jordan Crown perform from a project management standpoint?

 

Jordan Crown was amazing from a project management standpoint. They use one of the best platforms. I could log in and see the wireframes, the design of the website, the mockups, everything before it went to code. If I didn't like something, it was easy to tell the designer to change and move things around. I’m a visual person, so it was fascinating to see that.

 

Jordan Crown never got behind schedule, and they were always waiting for me to provide information. As soon as I provided it, they would move the project forward. The designer was smart in using only four or five main email threads to keep our conversations organized, which was cool. They were intentional in not spamming me about this project.

 

It was a cool and new experience working with Jordan Crown. They were on top of their game. I’m an immigrant and English is hard for me, and “tech English” is something else entirely. Jordan Crown was always courteous, and they worked hard to explain things in a simple way. I loved it. I’m actually pursuing a different project with them right now. Joe wants to know if we can partner up somewhat for software he’s thinking to launch.

 

What did you find most impressive about Jordan Crown?

 

They’re not cheap, and I think that’s one thing that really distinguishes Jordan Crown from other companies. You will notice that. When you get a bid from them, it’s high-dollar, but it’s 110% worth it. I got top-notch service. I sent a coding friend of mine links to Jordan Crown’s work and asked him about their code, and he said, “The code looks good. These guys are legit.” From what I understand, good code matters. If it’s poor code, Google is not going to rank your site highly in searches.

 

Are there any areas Jordan Crown could improve?

 

Jordan Crown is transparent, honest, and clear in most aspects, including their billing. But I did have one issue in how they tracked their overage hours. We had two hourly projects going on: the rebranding of our office forms and the website work. We had some overage hours on the website because I kept adding features that weren’t in the contract, but I didn’t like that the overages for the forms were added to the website overages. Maybe I didn't communicate well enough; I might not have been explicit about how I wanted it billed. That’s the only thing I had to ask about after I looked at the billing, even though I scanned it over and everything looked great. That’s just the one thing I would have done differently.

5.0
Overall Score Overall I would give Jordan Crown a 5. The only issue I had with them was the billing situation, but then I realize I probably should have communicated my concerns more clearly, so that’s on me.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I decided to pay top dollar, and I was 110% satisfied with Jordan Crown’s work.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I will refer Jordan Crown to others, though I’m not sure how many of my friends could afford them.

Web Design for Workforce Nonprofit

"They developed a highly tailored proposal to address our exact needs."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. - Oct. 2016
Project summary: 

Jordan Crown designed and built a WordPress site for a workforce and education nonprofit that wanted to simplify their messaging and increase engagement with their audience.

The Reviewer
 
1-10 Employees
 
Washington, DC
Jacob Clark
Director, National Fund for Workforce Solutions
 
Verified
The Review
Feedback summary: 

Engagement with the new site has improved and bounce rate has decreased. Jordan Crown provided a personalized experience and suggested creative solutions throughout the project. Their level of communication and support resulted in a successful product.

BACKGROUND

Introduce your business and what you do there.

I am the communications director for the National Fund for Workforce Solutions. We are a national organization that invests in and supports local communities in developing adult education, workforce development, and job training programs across the country.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

We wanted a brand new website, and Jordan Crown helped us from the start. They built the new site on a different platform and rebuilt our website with a bigger focus on simplifying our message. They also drove audiences to the key themes of our work and gave us good digital tools to be able to communicate to those audiences.

SOLUTION

What was the scope of their involvement?

Jordan Crown was critical to every single part of the project. They built the website from scratch using a WordPress-based platform. We had been on a Drupal platform prior to that. They did the layout of the new design, built out the backend, and helped us with populating the pages with content and transferring content from the old site. They were essential to all of the technical services and helping us find what we needed. They helped us find a way to most effectively serve our audiences, and they helped us figure out how to lay out the pages and design certain elements to match our brand and look consistent across our digital and print resources.

How did you come to work with Jordan Crown?

I actually used Clutch to find Jordan Crown. They were well-reviewed. I really liked their portfolio; it seemed to match what we wanted aesthetically. I reached out to them and a couple of other businesses for proposals and found their proposal to be, without question, the strongest and most tailored to our specific needs.

How much have you invested with Jordan Crown?

We’ve invested $30,000 to $35,000 with Jordan Crown.

What is the status of this engagement?

We continue to work with them for maintenance and hosting, and we plan to use them if we need to build out other features of the website as our work continues to change. I think we started the contract around the beginning of March 2016 and launched the website in the middle of October 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I don't know if I can give you specific analytics, but I know that compared to analytics from the old site, the new site is definitely getting more page views, people are staying longer, and our bounce rate is lower. We’ve also seen improvement in how users seem to use the site. Anecdotally, we’ve had really positive feedback. People are liking the aesthetic and design, and they’re finding it much easier to navigate the information about us and the resources that we provide.

How did Jordan Crown perform from a project management standpoint?

I was pleased. Jordan Crown’s CEO has always been accessible and available for figuring out the scope of our project and our specific services. Our project manager was great in helping us figure out issues. She was super responsive, and she talked me through every issue I had. She was great in helping me figure out creative solutions to things that we realized were going to be needed but weren’t necessarily in the scope of the project. She helped us figure out solutions that were in and out of scope and how we could address them.

What did you find most impressive about Jordan Crown?

They give you a tailored experience. I noticed this even in the drafting of the proposal. The other companies that submitted proposals were just giving us template responses. Jordan Crown, I think, got me on two or three calls, talked through what we did, and asked me what the new website needed and where the current website was falling short, and then they developed a highly tailored proposal to address our exact needs. They carried that level of individual attention throughout the project.

Are there any areas Jordan Crown could improve?

Substantively, no. Obviously, there were a couple of delays, technical issues, and things that weren’t foreseen, but I was pleased with how they handled them. They were always communicative about what the problem was, and they tried to be as flexible as possible.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Some deadlines were adjusted, but they were responsive and kept us as a top priority as schedules changed.
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Their individualized service resulted in a product we were pleased with.
  • 5.0 NPS
    Willing to refer

WordPress Dev for Gaming Accessories Company

"They’re honest, open and communicative which I haven’t always had with other web designers."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. - Aug. 2016
Project summary: 

Jordan Crown conceptualized and designed a modern WordPress site for a gaming accessories company. They then transferred the content and integrated a customer support system.

The Reviewer
 
11-50 employees
 
Woodinville, Washington
Kiley Simmons
Marketing Manager, PowerA
 
Verified
The Review
Feedback summary: 

Leaders in the gaming industry have complimented the new site and overall traffic has increased. Jordan Crown was easy to work with because of their honesty, accessibility, and thorough proposals. Their open communication and passion for the work are highlights.

BACKGROUND

Introduce your business and what you do there.

PowerA makes third party accessories for gaming consoles such as Xbox One, PlayStation, Nintendo, etc. I am the associate marketing manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

We had a very outdated website that hadn’t been touched for 2 or 3 years and the information, style and design were lacking. Our website was for our old brand, so we wanted to create something that represented our current brand and where we wanted to go in the industry.

SOLUTION

What was the scope of their involvement?

They talked to us about our needs and goals and created wireframes around that. They did everything including coding, designing, helping with data management and transferring all of the content. They helped us integrate our customer support system as well. We designed and developed shopping in-house, and they helped integrate the two websites together and delivered on time. The site is built on WordPress.

How did you come to work with Jordan Crown?

I found them at my previous place of employment by searching locally for web designers. I talked to him on the phone, and he was the most honest and down-to-earth out of everybody that I talked to. When I left that company, I came to PowerA and brought that relationship with me.

How much have you invested with Jordan Crown?

We’ve spent between $20,000 and $25,000 with them.

What is the status of this engagement?

We started the project in April 2016 and completed it in August 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We have consumers that are clients, but we also have partners in the industry that are our clients. We got a lot of feedback from our partners including Microsoft, Playstation, Nintendo, and other gaming licensures about how great it looked. Consumer feedback was great because they have somewhere to go for support and current information. Our traffic has increased, and we’re working on a content plan to get the most out of the website.

How did Jordan Crown perform from a project management standpoint?

I emailed on a daily basis, and they responded right away and explained things thoroughly. They’re very helpful. It couldn’t be any better in my opinion. We mostly communicated by email and phone. We also used GatherContent to set our goals for transferring everything over and creating new content.

What did you find most impressive about Jordan Crown?

Their proposals are very thorough and detailed. It really helps to select items according to your budget. They’re honest, open and communicative which I haven’t always had with other web designers. They’re very passionate about their projects.

Are there any areas Jordan Crown could improve?

It would have been helpful to see a visual timeline of where we were at, but it helped that they communicated with us so often.

5.0
Overall Score I hope to work with them again, I really like them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They did use a scheduling program that I found very helpful.
  • 5.0 Cost
    Value / within estimates
    We got quotes up to $75,000, and I think they did exactly what we wanted for much less.
  • 5.0 Quality
    Service & deliverables
    I don’t have any complaints.
  • 5.0 NPS
    Willing to refer
    I have already recommended them a couple of times.