Could you share any statistics or metrics from this engagement?
In general, the cooperation that we have with them is very good. If it wasn't, we wouldn't be together anymore, and I've been working with them for four years myself. In general, I'm satisfied with the services they provide. They're very responsive, very active, and we have a very close relationship. I often get involved in a very early stage of the project. They are very technology-oriented, so I think they have many good programmers and a lot of good capabilities in terms of coding and programming.
How did JMR Technologies perform from a project management standpoint?
The budget is agreed upon in the beginning. We usually present the scope, and then they estimate the amount they want for it. Then it is non-negotiable, unless I change the scope, in which case we talk about the difference in price. Regarding timelines, in 90 percent of cases they meet the deadlines. During the last few years, there were very few cases when they didn't deliver in time.
When it comes to project management, I think they have very limited capabilities, but I have project management on my end. I know they work for many other clients and maybe there is more project management involved with different clients. With us, it's not really needed.
What distinguishes JMR Technologies from other providers?
What I like about JMR Technologies is that they're flexible to meet my needs, and everything is up for discussion. They're very client-oriented. We always look for a solution together to make the project work, and usually we come up with that solution. With some other vendors, things are very strict. It was a yes or no conversation. I think this is also the reason we have had this long relationship with them that's still ongoing, and I don't think that's going to change any time soon.
They're very open and they're very responsive. If I see there's a problem on one of the projects that is managed within my team, I can drop them an email, and they'll be in the meeting the next morning. I appreciate their fast reactions, and I can see that they care about me as a client.
Is there anything JMR Technologies could have improved or done differently?
Sometimes, I feel like they don't have enough quality assurance on their end. I have test engineers, but there were occasions I highlighted to them that, even though delivered on time, the amount of errors was too high. I understand that in every technical project, there's nothing that's going to be 100 percent perfect but, sometimes, there are just too many errors. I've had such incidents happen in the past, but I highlighted to them immediately so they can fix the problem, which they did.