What evidence can you share that demonstrates the impact of the engagement?
The value for the client is tenfold. Just this month, we’ve hit a 30% increase in clicks, and we’re still going up. In the next two or three months, we’ll see a leveling off, but we’ll still be 30% higher than where we started. They never revised their original budget, and never missed a deadline. We missed our deadlines from a content perspective, but the team always their code ready for us. Whenever the client sent updates, JMA, Inc responded within the time frame they initially promised. They kept their word at every step. The client didn’t know about our relationship with JMA, Inc and was happy that we consistently had quick turnarounds.
How did JMA, Inc perform from a project management standpoint?
JMA, Inc was savvy and easy to get along with. We had an excellent working relationship with the principal and his team; we didn’t experience misunderstandings. They enjoyed the work and were easy and adaptable. I’ve never worked with a group of people that enjoyed their jobs as much as this team. The three-party project had several frustrations, but JMA, Inc came back with solutions each time. They even coached us on managing misaligned expectations.
We exceeded the original timeline due to in-house issues, which prompted the maintenance contract between JMA, Inc and the client. As a result of their helpfulness, were now considering the team for all future projects as a full partner.
What did you find most impressive about them?
They prioritized our account. Most companies just say what they’re going to deliver and how much it’ll cost. But the team’s thoughtful approach was cost-effective, efficient, and made everyone’s lives easier.
Are there any areas they could improve?
I would’ve wanted to liaise with the development team a bit more. But ultimately, the principal translated everything well and ensured the team met all of our requirements. Our client was happy with the pages’ look and feel. Currently, we’re dealing with legal disclaimers and other minimal changes; I’m happy to go back to JMA, Inc for site changes.
We did have team-wide meetings at JMA, Inc, and I would have liked to see more of those meetings with everyone present. Of course, we’re both small outfits and time is precious. But I wanted to be friendlier; I could have seen us hanging out at a bar afterward.
Do you have any advice for future clients of theirs?
Be open to their suggestions and sit down to air any concerns. In the beginning, we were unsure about building a tool that generated HTML pages. From a tech perspective, that was a fancy solution for us. In our case, they were able to answer our questions, and it wasn’t until we came back with a list of concerns that they were able to understand our needs fully.