JLP Internet Ltd

BACKGROUND

Introduce your business and what you do there.

I’m an executive at Podiatry Shetland. We’re a medical company that provides a full range of podiatric services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JLP Internet Ltd?

I was looking for a vendor to develop a website for the company.

SOLUTION

What was the scope of their involvement?

I provided a draft of the website that I’d done on my own, and JLP Internet Ltd helped conceptualize that idea and make it more effective. Then, their team visited our clinic and took photos. They put together an online tour of our facilities for the site. It’s a robust, informational platform that shares details about our company, offered services, and our approach with our clients. JLP Internet Ltd optimized the platform to perform well in search rankings.

At this point, we’ve completed the initial project, but they continue to handle any maintenance and updates as needed. They’ll also reach out with ideas on how to improve the website, and we’ll discuss whether or not to implement the suggestions. Lastly, JLP Internet Ltd advises our blog efforts. They remind me to share links on our Facebook and Twitter accounts to help drive more traffic to our website.

What is the team composition?

I’m mainly in contact with John (Owner, JLP Internet Ltd) and Deborah (Internet Marketing, JLP Internet Ltd). I go to John for anything IT related, including visual elements and website updates. Deborah primarily handles the site’s content.

How did you come to work with JLP Internet Ltd?

I was working with a different company but made the switch to JLP Internet Ltd because they offered a more tailored package and higher-quality service. I felt that they’d be able to deliver a better outcome in the end.

What is the status of this engagement?

We worked on the initial project from 2017–2018, but they provide ongoing maintenance.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We rely heaving on word-of-mouth referrals to grow our business, but we still receive a lot of contact forms and appointment requests through the website. In total, our website generates about 20% of our business. The rest comes through social media, phone calls, Facebook Messenger, and more.

Overall, I’m very satisfied with JLP Internet Ltd’s services. They work quickly and efficiently to meet our expectations and fulfill our requests.

How did JLP Internet Ltd perform from a project management standpoint?

I only have one other company to compare their performance to, and JLP Internet Ltd is certainly better. They’re extremely responsive. All of my requests are generally addressed within the same day. John, in particular, is very proactive. He routinely contacts me with opportunities to improve our website.

What did you find most impressive about them?

They’re very approachable, but I also highly value their responsiveness. In my experience so far, nothing is out of their reach. I trust them to handle anything I throw their way. They always have our business’ best interests in mind.

Are there any areas they could improve?

Looking specifically at what I need from a vendor, I can’t think of a single area for them to improve.

Any advice for potential customers?

I would encourage anyone to sit down for an initial consultation with them. As long as clients are clear about their requirements, the JLP Internet Ltd team will provide open and honest guidance.