What evidence can you share that demonstrates the impact of the engagement?
We depend on each other, given that my company focuses on development, and they primarily focus on design. We're more than happy with their work and we expect to have a long-term collaboration. I hope we’ll scale up together.
They've produced some beautiful work. They know what they’re doing on the UX side and their designs aren’t just beautiful; they measure every aspect, such as user-friendliness, color, aesthetics, design, and so on. They’re not just a common design company; they’re UX experts. They’re a great team, and I look forward to working with them again on future projects.
How did JIN Design perform from a project management standpoint?
We meet each other once or twice a month in Singapore. They’re a young, dedicated, and responsive team. We use Slack or other group chat tools to communicate changes, and their replies are fast-enough for us to work on our development track. Their team is responsive, they know what they’re doing, and they know what we want. The communication between their members and us is quite smooth.
We use InVision and Zeplin for design work, Slack for communication, Trello for QA items, and WhatsApp for any urgent feedback. We're still using an Excel sheet to keep track of the timeline.
What did you find most impressive about them?
I’ve worked with other design agencies, which often had a corporate style, whereas JIN Design is mobilized and agile. Other companies work based on procedure, while JIN Design focuses on fulfilling client needs. If something doesn’t go the way we want, they’ll change it. Rather than working on a development lifecycle, they use an agile methodology. We’re working together as a team, despite the fact that we have a client-agency relationship.
Are there any areas they could improve?
They’ve made a few mistakes that slowed us down. After requesting changes, they uploaded some of the material to our server, but not all. They should put more QA in place.
Do you have any advice for future clients of theirs?
They’re UX experts, and working together with them is like working in a team. They’re not limited to the client-vendor model; they’re more like an in-house team working together with the client, continuing until the work is done perfectly.