Business Consulting to Improve Customer Experience
- Business Services
- Less than $10,000
- Sep. 2018 - June 2019
“Jill knows how to say what you need to hear in the way you need to hear it.”
- Advertising & marketing
- Troy, Ohio
- 1-10 Employees
- Online Review
The Jill Raff Group primarily provided customer experience consulting services. They worked with an internal stakeholder to review customer expectations, define potential pain points, and make improvements.
The Jill Raff Group’s external perspective was key in identifying simple service improvements with exponential returns. By implementing a minor pricing adjustment, the internal staff had more time to focus on quality customer service, resulting in happier customers and more referrals.