Customer Experience Strategist
The Jill Raff Group helps customer-obsessed entrepreneurs, restaurants, and hotels develop a culture that delivers a Celebrity Customer Experience ™ consistently to reduce turnover & increase revenue, ratings, and repeat customers. Our proven proprietary 7 Ingredient Customer Experience Transformation process is what we use to deliver stellar results to all our clients.
With over 30 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She truly learned how to apply Ray Kroc’s customer service philosophy that permeates their over 37,800 stores. Jill followed her dream to be a Fashion Designer taking her to work in New York, Italy, and Hong Kong. She's fluent in 5 languages, trained as a Chef at Le Cordon Bleu in Paris, France, became a top Food Stylist, and within the food industry, worked with brands like Harrods, Michelin Starred Ristorante Guido, Godiva, Food and Wine Magazine, The Oprah Magazine, Good Morning America, and The Today Show. Jill’s closed over $22 Million in real estate sales, licensed in New York and Texas. Jill uses her entire background now as a high-level consultant for companies who want to create a 5-star customer experience.
Austin, TXUnited States