What evidence can you share that demonstrates the impact of the engagement?
It has been going well and there is nothing I can complain about. With any type of QA and requirement ticket, there may be things that are not understood or communicated properly, but nothing has been detrimental.
How did JetRockets perform from a project management standpoint?
They have performed exceptionally well. I have dealt with many different IT development project teams throughout my tenure, and their team is very well acquainted with the technology; they know what they are doing and understand the requirements thoroughly.
After I submit a ticket and it is received by them, we use a project management software in order for us to have live updates as well as communication to both of our teams. Their team develops it, they go through rigorous testing, QA [Quality Assurance], and development, and they then put the ticket in UAT [User Acceptance Testing]. At that point, I test it rigorously and we move it to our production environment.
What did you find most impressive about them?
The most impressive thing has been their response time and coverage. I have never been in a situation where I cannot get a hold of anyone. They are on top of things 24/7, which is very impressive for a relatively small team.
They understand the business very well, especially because they are external and are not living our business day in and day out. The team is knowledgeable, bright, and very talented all around.
The technology business is very volatile from a timing standpoint, and I know from my experience working with various teams in the past that they are the best in the business so far.
Are there any areas they could improve?
The only feedback I would provide is on the ETA [Estimated Time of Arrival]. Maybe 2% of all tickets and processes were a little underestimated in terms of the ETA to us, which can put me in a tough situation.
Do you have any advice for potential customers?
Rather than communicating solely over the phone, or sending a requirement sheet, make sure that everything is extremely explicit. This is general to all technology teams. Make sure the project is scoped out properly and that there isn’t any room for ambiguity from their team, as this entails inefficiency. I don’t believe this a responsibility of them; rather it is 100% the responsibility of the client. If a client can’t properly communicate or draw out what needs to be done in the system, then they shouldn’t request it. However, even if everything isn’t set in stone on your end, they can help along the way to get the project done.