Jelly Digital Marketing & PR

Please describe your company and your position there.

Bria Communities is a privately-owned family of retirement living residences in BC where seniors enjoy lives enriched with purpose, friendship, and happiness. Our mission is to work together to create safe and vibrant communities where choices are valued, and seniors live active and purposeful lives. I'm the Manager of Marketing and Community Relations

For what projects/services did your company hire Jelly Digital Marketing & PR?

We needed a combination of expertise in SEO and digital marketing to take our online presence from being neutral to being proactive and engaged.

What were your goals for this project?

Two big goals: increase traffic to our website through improved SEO and increase conversions once people were on the site.

How did you select Jelly Digital Marketing & PR?

Jelly has a great reputation in Metro Vancouver, they did a great job of pitching, and made the choice easy.

Describe the scope of their work in detail.

They spent many months working on the backend of SEO to ensure our site was optimized. They created a Google Ads strategy and social media marketing strategy to expand our scope.

They consulted on in-house solutions for maximizing SEO and social media strategies. And they consult on PR opportunities occasionally. In addition, we took advantage of some digital marketing training opportunities offered by Jelly.

What was the team composition?

I work closely with an Account Manager who has a big team of experts working with him to ensure my success. I have direct access to one of the Managing Partners.

Can you share any outcomes from the project that demonstrate progress or success?

Organic traffic to our website has increased exponentially and did so almost immediately. Goal conversions have been challenging as our buyer's journey can often be very long. The Jelly team keeps coming up with tweaks and suggestions that can fine-tune our process and deliver more results.

How effective was the workflow between your team and theirs?

I've been very happy with overall project management. They are proactive and quick to make adjustments to plans to maximize effectiveness. I'm confident leaving the details in their hands and not having to be an expert, they've proven themselves more than trustworthy to handle our business.

What did you find most impressive about this company?

Along with great service, I feel Jelly is always looking for opportunities to help us take the next steps. It feels like we have an in-house expert helping us succeed.

Are there any areas for improvement?

Nope.

Introduce your business and what you do there.

I’m the co-founder and CEO of the Joseph Richard Group. We’re a hospitality company that owns restaurants and private liquor stores.

What challenge were you trying to address with Jelly Digital Marketing & PR?

In terms of marketing, we’ve engaged Jelly Digital Marketing & PR for a number of different projects. Most recently, they helped with the launch of our virtual restaurant.

What was the scope of their involvement?

They offer professional, strategic guidance on how to best position the brand for maximum engagement. It’s their responsibility to get us into conversations surrounding labor, hospitality, delivery, staffing, etc. Their team also has many connections they can tap into to support our launches.

Specifically, they provide us with press releases, exposure to print and digital media, blog posts, and more. Their influencer network is sizable, so they’ve helped us navigate our social media messaging in our efforts to build marketing campaigns.  

What is the team composition?

We work with a core team of four people: Darian (Principal Digital Marketing and PR Specialist & Director of Strategy, Jelly Digital Marketing & PR), Caroline (Marketing & Communications Specialist, Jelly Digital Marketing & PR), Jessica (PR Coordinator, Jelly Digital Marketing & PR), and Husdon (Account Manager, Jelly Digital Marketing & PR). Darian is our point person, but others on the team are a part of hands-on strategizing, organizing, or writing. 

How did you come to work with Jelly Digital Marketing & PR?

One of our marketing managers knew of them and was interested in partnering. I had also met Darian at a few local functions and business events. We’d also heard many positive things about his company. In our initial conversations, Darian seemed very authentic and interested in our business, despite us not being clients yet. We were partnering with another PR agency at the time but switched over to Jelly Digital Marketing & PR when we got the opportunity.

How much have you invested with them?

We’ve spent between $25,000–$50,000 with them so far.

What is the status of this engagement?

Our work with them started in January 2018 and is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

When they started doing press releases, launches, and announcements, our exposure was much greater. We had more inquiries and media stories as a result. Their work at our brick and mortar events was visible too. During those new store launches, the events were packed. It was night and day compared to before.

How did Jelly Digital Marketing & PR perform from a project management standpoint?

They’re at a level where they can really manage themselves. We talk strategy together, but they’re able to execute on their own. Very organized, they take the ball and run with it.

What did you find most impressive about them?

They do everything a PR agency should do. But, their stand-out attention to detail and authenticity that sets them apart from others. It’s apparent that they care about our business success. They’re always opening up new doors for us, even if it isn’t of financial benefit for them to do so. We’ve built a strong relationship with them, and that’s huge. They were completely genuine, never transactional at all. 

Are there any areas they could improve?

I can’t think of anything.

Do you have any advice for potential customers?

I’d recommend meeting with them to get an understanding of their genuine approach to their work. You’ll see how engaged they are with their work.

Introduce your business and what you do there.

I’m the office administrator at a full-service law firm that’s been in business since 1977.

What challenge were you trying to address with Jelly Digital Marketing & PR?

For a long time, we were advertising in the Yellow Pages and similar directories without receiving a good ROI. We needed Jelly Digital Marketing & PR to promote us and bring in more leads.

What was the scope of their involvement?

First, they built our website with a blog component. Their team manages our LinkedIn and Facebook accounts, posting daily and answering questions users post. For both our site and social media, they monitor traffic and important metrics.

Additionally, they’ve connected our lawyers to opportunities writing for magazines and appearing for interviews on TV.

If we’re doing a promotional event, like our region’s Rib Fest, their team helps us develop clever collateral to promote our firm. At that event, we gave out toothpicks with our logo on the container. 

What is the team composition?

Darian (Principal Digital Marketing and PR Specialist & Director of Strategy, Jelly Digital Marketing & PR) was our initial point of contact, but Aman (Digital Ads & SEO Coordinator, Jelly Digital Marketing & PR) is our main point person now. We meet over the phone on a bi-weekly basis. Caroline (Marketing & Communications Strategist, Jelly Digital Marketing & PR) is also on those calls and works with us directly. One of our partners and I meet with their team quarterly to review our online performance.

How did you come to work with Jelly Digital Marketing & PR?

We helped Jelly Digital Marketing & PR with the incorporation process back in the day. When we needed digital marketing help, one of our partners remembered and suggested them.  

How much have you invested with them?

We’ve spent approximately $50,000 in our work with them.

What is the status of this engagement?

The partnership started in January 2018, and the work is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They’ve increased our web site traffic from about 200 to 1,200. I’m very satisfied with their work. They’re incredibly collaborative, taking the time to explain their process so we could understand it and participate in it.

How did Jelly Digital Marketing & PR perform from a project management standpoint?

They have team members who specialize in all aspects of digital marketing, but I can get all my information from Aman. That makes my job a lot easier. His response time is amazing, and they’re some of the nicest people I’ve ever met. 

What did you find most impressive about them?

Jelly Digital Marketing & PR is very transparent, communicating where every penny goes. They also provide accurate statistics. We did not find this in previous partnerships. They were able to accommodate our understanding of digital marketing, explaining technical aspects when needed. 

Are there any areas they could improve?

No, I can’t think of anything they could do to be better.

Do you have any advice for potential customers?

They offer a lot of support to their partners—take advantage of it. Their team is willing to educate you on the industry to make sure you understand their processes and ideas.

Introduce your business and what you do there.

I run the marketing communications department at Together We Can, the largest addiction rehab in Canada. We’re a non-profit.

What challenge were you trying to address with Jelly Digital Marketing & PR?

We wanted to expand our audience to attract higher-end clientele by bringing our website, social media, and PR up to speed.

What was the scope of their involvement?

They completely redid our website using RapidWeaver, revitalizing some of the content from our old site. However, it was completely reconstructed by their team. 

Jelly Digital Marketing & PR also handled SEO and advertising, running campaigns on Facebook and Instagram. We had social media before our engagement, but it wasn’t very efficient. Jelly Digital Marketing & PR set up a posting schedule to make our accounts more professional and manageable. They optimized the site for Google, too.

In their SEO work, they instituted a weekly blog and guided us on what topics to write about, which was informed by the performance of keywords we targetted together. As part of our PR efforts, they supported our annual gala. That’s a major fundraiser for our programs, so that was very important. 

It was important that all of this came together seamlessly because we are a unique organization made up of many programs. We’re also targetting a challenging audience, so we needed guidance from them on how to grow our reach strategically.

What is the team composition?

In total, we worked with 5–6 team members very closely. Darian (Principal Digital Marketing and PR Specialist & Director of Strategy, Jelly Digital Marketing & PR) was our initial point of contact and is running a large part of the gala.

We also interface with Hudson (Account Manager, Jelly Digital Marketing & PR), Sullivan (Digital Ads & SEO Coordinator, Jelly Digital Marketing & PR), and Caroline (PR Coordinator, Jelly Digital Marketing & PR). They really opened up and let us use their whole team as needed, though.

How did you come to work with Jelly Digital Marketing & PR?

We were referred to them during our search for a local partner. After seeing that they manage similar accounts to ours, we decided to start off slow with them. They proved early on that they were going to be helpful, so we expanded the contract and jumped in with them.

How much have you invested with them?

We’ve spent about $120,000 with them.

What is the status of this engagement?

We started the engagement in January 2018, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Since implementing their services, all of our metrics have trended upward: bounce rates decreased while unique visitors, social media followers, and engagement have increased exponentially. Clients are now finding us online rather than through word of mouth. That’s allowed us to generate new leads and conversions in our high-end target audience. 

How did Jelly Digital Marketing & PR perform from a project management standpoint?

They’ve exceeded expectations in every regard, which is why we continue to work with them. Whenever we run into an issue, they handle it right away. They’re one of the most proactive marketing companies I’ve encountered in that respect. We lean on them, and I expect our relationship to build in the future.

What did you find most impressive about them?

Initially, we didn’t necessarily hire them for PR work, but they’ve increased our presence in the industry. We’re much more prominent in the industry now, and much of that can be attributed to their team. 

Are there any areas they could improve?

Nothing comes to mind. Generally, we’ve been very satisfied with how well they’ve treated our account.

Do you have any advice for potential customers?

Lean on their staff for different areas of work. They let you work hand-in-hand with their specialists, so take advantage of that. For example, we have constant email contact with the website developer and SEO professional. The unfiltered access to their team has been really helpful.

Please describe your company and your position there.

I'm the Vice Chair of Ribfest Langley. Ribfest Langley is an event that is put on annually that raises money for the community through the 4 Rotary Clubs.

For what projects/services did your company hire Jelly Digital Marketing & PR?

The entire marketing and PR package. They ran our social media, community outreach, traditional media, TV, Radio, etc.

What were your goals for this project?

Bring as many people to the event as possible!

How did you select this vendor?

Contacts through the event organization committee.

Describe the scope of their work in detail.

They amassed a huge following through social media in just one year that was close in numbers to similar events that had been running for 5 years. They created a serious buzz throughout the Langley's and surrounding communities about this new, annual event and made people excited about coming out and checking it out! Jelly got us coverage through online bloggers, traditional ads in the news papers, a huge following through Facebook and Instagram, we were even on TV! They built a fan base and made our event so shareable that it spread like wildfire through organic shares and paid advertising.

What was the team composition?

There are quite a few team members involved day to day, but one of the best parts is that we have 1 main point of contact who is the point man for everything. When we have a question about anything that is going on, he knows about it and can make changes or address it immediately.

Can you share any outcomes from the project that demonstrate progress or success?

Our first year event in 2018 had a HUGE following with approx 25,000 attendees. The 2019 aren't finalized yet, but it was even larger. In 2018, our first event, make $60,000 to give back to the community. The 2019 event, although not finalized will be substantially larger. Jelly did an amazing job getting people to come out and enjoy the event!

How effective was the workflow between your team and theirs?

They use an online platform to share information and updates so that we can go back through things if we need to. It also ensures that everything is in one please and doesn't get lost. Things are responded to quickly and acted upon as soon as ready.

What did you find most impressive about this company?

Their most impressive quality is their ability to think outside the box and use a budget effectively. The ideas are sometimes out of this world wacky... but they work! The work they produce from photos to videos at our event are amazing and draw a lot of attention.

Are there any areas for improvement?

We are 100% happy customers!

Please describe your company and your position there.

I’m the CEO & Principal of the Joseph Richard Group, a collection of unique hospitality ventures including public houses, restaurants, and a hotel and winery.

For what projects/services did your company hire Jelly Digital Marketing & PR?

We needed someone to manage media relationships and provide ongoing support for marketing strategy. This would enhance coverage of all the businesses in our portfolio.

What were your goals for this project?

We set out to develop media relationships and ensure we were top of mind when creating editorial content. We also wanted to increase awareness of new ventures.

How did you select this vendor?

Darian (Principal, Jelly Digital Marketing & PR) and his team were recommended to us through a mutual friend who’d worked with them in the past.

Describe the scope of their work in detail.

The team at Jelly Marketing is constantly staying up to date with our latest business initiatives, product launches, and new location openings. They strategize ways to produce significant coverage and connect us with local organizations/ambassadors to work on community projects. Their coverage comes in various forms including editorial mentions, press releases, listicles, TV appearances, and radio and social media mentions. Along with press coverage, these techniques help drive event attendance.  

What was the team composition?

We’re in daily contact with Hudson (Account Manager, Jelly Digital Marketing & PR) and Caroline (Public Relations, Jelly Digital Marketing & PR). They meet with our team every week or two and are always available to schedule a meeting or phone call. Darian is also available for strategy sessions via in-person meetings or phone calls.

Can you share any outcomes from the project that demonstrate progress or success?

Since starting to work with Jelly Marketing, we’ve seen an increase in coverage across traditional (TV, radio, and print) and digital media (news sites and social media). Media members and outlets have also begun to contact us for stories and updates.

How effective was the workflow between your team and theirs?

Reporting is a top priority for them. They provide a weekly summary of goals achieved, as well as a look ahead to the next week’s tasks. Quarterly business summaries and annual in-person reviews give us an opportunity to discuss the peaks and valleys of our partnership, celebrate successes, and identify opportunities.

What did you find most impressive about this company?

The Jelly team is professional, detail-oriented, and able to adapt to any and all projects we give them. Their wide-range of industry connections and relationships demonstrate their expertise in their field. Their excitement for our successes and our industry is contagious.

Are there any areas for improvement?

We’re satisfied with the partnership and the work being done, though we’d be thrilled to see any new and outrageous ideas they have to grow awareness of our brand and business across Canada and North America.

Please describe your company and your position there.

I'm the owner of Kendall Ansell Interiors and Belle Construction. We provide interior design and general contracting services. As the owner of both companies, I’m responsible for all incoming business and client management.

For what projects/services did your company hire Jelly Digital Marketing & PR?

I hired Jelly Digital Marketing & PR for traditional PR services.

What were your goals for this project?

I wanted our work and services to be featured in publications and other media outlets. I didn't set any specific goals for the project, but I knew that we would see ROI from increased media coverage.

How did you select this vendor?

They seemed like the perfect partner from the moment I reached out to them.

Describe the scope of their work in detail.

They guide me through creative brainstorming sessions to update and modify our media outreach plan. The team also writes articles and manages incoming media requests.

What was the team composition?

I have two team members that look after my account. Sarah (Account Manager, Jelly Digital Marketing & PR) is my main point of contact, and Caroline (PR Coordinator, Jelly Digital Marketing & PR) oversees all media outreach. The team size hasn’t changed since we started.

Can you share any outcomes from the project that demonstrate progress or success?

We’ve had a significant number of clients reach out after seeing us in the media, and this continues to happen. I don’t think either company would be where it is today without Jelly Digital Marketing & PR.

How effective was the workflow between your team and theirs?

They’re always on top of project tasks and proactive about planning next steps. We communicate on a regular basis.

What did you find most impressive about this company?

Their approach to creative brainstorming always leaves me feeling empowered. The team is very supportive of my ideas and open to hearing my honest opinions. Jelly Digital Marketing & PR seems to really value authenticity, which I greatly appreciate.

Are there any areas for improvement?

I don’t have any suggestions for improvements.

Please describe your company and your position there.

I’m the Marketing Manager and Business Development Manager at Master Care Janitorial and Facility Services Inc., a commercial janitorial company established in 1981.

For what projects/services did your company hire Jelly Digital Marketing & PR?

As a B2B company, we needed a strategy to attract more businesses to our website. We needed SEO, digital marketing, and PR to enhance our web presence.

What were your goals for this project?

We wanted to increase our visibility and the number of companies submitting online forms via our site.

How did you select this vendor?

After attending a conference in 2015, Darian with Jelly Marketing caught my attention as someone I wanted to work with. After setting up a meeting with him, he suggested that I attend Jelly Academy to learn and implement social media and digital marketing strategies myself. We also hired Jelly Digital Marketing & PR to improve and maintain our SEO on a regular basis.

Describe the scope of their work in detail.

After optimizing the website and creating videos for digital marketing, they’ve monitored our Google Analytics to ensure our SEO are beneficial. They also helped us create content for social media marketing, and create and maintain an AdWords account.

What was the team composition?

We’ve worked with the principal, account managers, and digital marketing specialists.

Can you share any outcomes from the project that demonstrate progress or success?

We’ve been rated Vancouver’s top janitorial services company. Organic traffic increased 21% year-over-year and completed form submissions are up 1,133%. For “office cleaning in Vancouver”, our ranking rose from 62 to eight.

How effective was the workflow between your team and theirs?

I have used other SEO companies, and Jelly Digital Marketing & PR by far has the most efficient and effective means of communicating with their clients. They are quick to respond and resolve any issues.

What did you find most impressive about this company?

They are a very energetic team of creative individuals looking for a challenge. I am very honored to be working with such talent.

Are there any areas for improvement?

There are no areas for improvement that I can see. Their communication and skill make this team very easy to work with. I look forward to working with them for many years to come.

Introduce your business and what you do there.

I’m a partner at Momentum Real Estate Group, a firm that specializes in real estate project marketing in British Columbia. We work on behalf of developers to market their new home projects.

What challenge were you trying to address with Jelly?

We needed support running our digital strategies for an upcoming purchase. Our clients are developers for whom we facilitate sales of their new home developments. We try to reach potential buyers over several months prior to and after the launch of a new home project until it is sold out. We needed ongoing digital marketing and PR strategies that could ensure a continued marketing presence online to reach customers over what can be a period of a few months to 1-2 years before the development sells out.

What was the scope of their involvement?

We outsource most of our digital marketing and PR to Jelly. We’ve worked with them on multiple projects to market new developments, reach customers, and build our databases with registration lists of interested parties. We contribute to strategies and messaging, and Jelly implements.

They manage multifaceted campaigns that combine digital marketing with PR and which are uniquely designed for each project. They run ads on social media, get the word out via local news outlets, and organize targeted events with influencers and potential buyers. For example, for one of our projects they organized a contest that was advertised on social media, wherein entrants could win a “date night” at one of the restaurants in the community surrounding the new development.

What is the team dynamic?

For any given project, I typically work with 1-2 key people including a project manager and a digital ad or PR strategist.

How did you come to work with Jelly Digital and PR?

We had noticed their work with another developer at the time. We decided to work with them because they are experts in their field, specialize in digital marketing and PR, and are also a Google Partner. 

What is the status of this engagement?

We’ve been working with them since June 2014.

What evidence can you share that demonstrates the impact of the engagement?

Jelly has worked on multiple successful projects. For example, Jelly helped us draw buyers to a 64-home new development in a remote area that wasn’t well known. They organized an evening event with bloggers and journalists to introduce them to the property. We received social media visibility and had a couple of newspaper articles published that were widely shared. They combined that with digital ads placed over many months. We ended up selling out the project within a year.

Our primary focus is registration of potential buyers who click the ads to find out more about our project and add their information to our database. Registrations are critical for us to drive potential buyers to these developments and the digital marketing campaigns have ensured consistent registrations. For example, for one project we’re working on, we get around 1.5 registrants a day or 12 to 20 per week.

We’ve also achieved visibility through well-received articles in Van City Buzz and the home sections of Vancouver and provincial outlets.

How did Jelly perform from a project management standpoint?

They submit monthly reports detailing the analytics. They include easily understandable descriptions in nontechnical terms which are particularly helpful for those of us, including our developers, who may not understand the numbers.

They’re accessible – it has never been difficult to get a face-to-face meeting with them or a quick response to a direct contact or email. We meet on an ad hoc basis based on our needs. Though most of the communication goes through us, Jelly has also met directly with our developers if the developer requests it.

What did you find most impressive about them?

Expertise and accessibility are key. I’m confident in Jelly’s expertise to create eye-catching ads, monitor them, tweak them if needed, and get them into the right places. This is evident in the results we get, including the registrations that grow each day and each week. They exhibit an ability to shift when needed which I think it's important. The apply both their past experiences and the analytics to best utilize your dollars.

Personalities are accommodating across the board, which makes them easy to work with. In particular, Jelly’s owner is a great guy who has tons of energy and is always on time. I think his personality flows through the rest of the staff.

Introduce your business and what you do there.

I'm the general manager of Big Splash Waterpark. We are an outdoor waterpark located in Vancouver, Canada, and we have approximately 140 employees.

What challenge were you trying to address with Jelly Digital?

Our ultimate goal was to drive traffic and gain a clear understanding of our target audience.

What was the scope of their involvement?

Jelly helps us with our digital ads, public relations, social media, SEO, and keyword research. We didn’t have a keyword list before working with them. They basically handle the entire digital side of our business, and we have a very collaborative relationship. They ask questions to try and understand what we are looking for, then we work together to see how different solutions would pan out moving forward.

They provided a lot of input for our previous site, but our corporation now has a lot of in-house staff that takes care of website development.

Our industry is very unique, so it was interesting to see Jelly gain understanding of what a waterpark does, what we offer, and what we’re trying to accomplish. They provided guidance and pioneered our transition to 100% digital advertising. It was a lot of fun, and they took care of everything.

We’re only open for three and a half months out of the year due to our location, and during that time, our social media demands drastically increase. We aren’t able to handle our own Facebook, Instagram, or Twitter accounts, so Jelly manages all of them for us. They create their own posting schedule, and also respond to messages when our staff isn’t able. Their understanding of our business allows them to provide proper answers, and if they’re unsure, they always contact us for clarification.

They are very transparent with their work, so I fully trust them to steer our digital ship. I don’t feel like I have to constantly supervise them. They do on-site visits to create incredible videos and takes pictures for us, and they've also conducted fun online contests. The media now comes to us, rather than us having to pay for that advertising. It’s been an enjoyable relationship.

What is the team dynamic?

I regularly communicate with 3–5 members of their team, including a project manager who provides follow-up and gauges our satisfaction with their work. We also have a social media person who I communicate with directly if she has a question.

How did you come to work with Jelly Digital?

Our previous owner knew the owner of Jelly, so that’s how the relationship originally started. They came on site to have a meeting with us, then things developed from there. The first year went well, and the second year was even better. Overall, it’s been an awesome relationship. At one point, we were using two companies, so Jelly collaborated with them. Eventually, we switched to just using Jelly for those services.

How much have you invested in them?

We spend approximately $40,000–$60,000 annually.

What is the status of this engagement?

We started working with them in 2015, and the relationship is ongoing. The bulk of the work occurs during April–August, but they still work for us during the off-season as well.

What evidence can you share that demonstrates the impact of the engagement?

Our business has increased by 10% since going 100% digital, which is an exciting statistic for us. Jelly’s quality of work met our expectations and really captured our brand.

We were really pleased with their willingness to learn about our industry so they could provide appropriate resources. They have a positive attitude, and they make it apparent that they genuinely enjoy working with us.

How did Jelly Digital perform from a project management standpoint?

They have performed really well. They use Basecamp as their general platform, but I also communicate with them via phone. I can text or call, and I always receive a quick response. They have also come on site many times to make sure they fully understand our business and upcoming events so they can plan accordingly.

What did you find most impressive about them?

Their attitude, energy, excitement, and willingness to try new things are all really impressive. They have the ability to ask the right questions to obtain a true grasp on our industry and what we’re trying to achieve. They’re always willing to try something new, and if something doesn’t work out, it doesn’t halt their progress.

I’m looking forward to working with them again next year.