What evidence can you share that demonstrates the impact of the engagement?
Jeddio brought a much fresher look with their pictures of people looking happy, young, and full of hope. These images help us relate more to the community. We’ve received comments about how creatively the images translate our associated message to the audience.
How did Jeddio perform from a project management standpoint?
They provided us with access to a project management tool that helped with transparency. It let us see what was left to do, provide feedback, and see any revisions that had been done.
What did you find most impressive about them?
Normally, any provider will tell you that if you have a request you have to send it at least 72 hours ahead of time, or it won’t get made. When we’ve found ourselves in those situations, Jeddio will invest extra time and work extra hours if they have to, and they won’t charge us a rush fee or anything. That shows that they care about the relationship we're building.
They’re a boutique studio in the sense that they provide high-quality, but their small size also lets them provide a tailored and specialized service. They’re also eager to grow. It’s been pleasant to work with them.
Are there any areas they could improve?
We went through one or two more revisions than we wanted to on the designs because of small details, like capitalization. They could make sure that those little things don’t slip through so we don’t have to hand them back. It’s never been a time issue though because they have fast responses.
The materials’ audience has responded well and appreciates the vitality and messaging creativity. Jeddio is willing to accommodate to tight schedules and work outside of normal hours to meet deadlines. Though they could improve their attention to detail, their customer service is an industry leader.