What evidence can you share that demonstrates the impact of the engagement?
Based on our customer testimonials, she is so easy to work with. I’ve heard multiple times from customers that they’re really excited about the results. Our customers are excited to work with her as they realize she is the one spearheading their social media.
Customers have seen growth on their social media channels. For example, she was managing social media for a sports development company. They hardly had any growth. Then, when she started running things, it blew up. They called me and asked, “Is this for real — do we have this many people following us, now?”
She has also driven engagement and lead generation. Whether it’s promoting specific events, products, or giveaways, she’s been great for our customers on social media. She also does brand building tasks such as day-to-day posting.
How did JB Marketing perform from a project management standpoint?
Shes’s an extended member of our company family, and she interacts with our customers often. I feel comfortable with her being around any of our customers.
She’s better at communication than me! A lot of times, I have a lot going on and she reminds me to get things done. We use Slack, email, and phone to get in touch.
She is our go-to person that makes sure everything runs as smoothly as possible for customers. Jolene delivers on-time, and we haven’t experienced any budget issues.
What did you find most impressive about them?
She is very driven. It’s really common to get emails or messages from her on the weekends. She’s working on proposals or saying, “Hey, I’ve got an idea!”
I don’t want people to work outside hours more than they need to, but it shows she really cares about the project. To me, that means a lot. I don’t have any complaints.
Are there any areas they could improve?
I can’t think of anything as we’ve been happy working with her.
Do you have any advice for potential customers?
When we are unsure of what to do about a customer, we sit down with Jolene to ask questions. I really rely on her for her social media expertise. So, someone thinking about working with her should sit down and listen to her expertise.