What evidence can you share that demonstrates the impact of the engagement?
For one of our projects, I worked with their UX designer on a prototype last winter for about three or four weeks, and we subsequently secured a £2,500,000 [$3,275,000] contract using that prototype.
How did Jazzy perform from a project management standpoint?
They've been brilliant. They've followed us to whatever platform we use to communicate and have always been very responsive. I also flew out to Poland a couple of times to work in their office directly.
At first, we used Skype and conference calls, but when we have ongoing work for a big project we now use project management tools like Jira Service Desk, Slack, and HipChat. It really depends on the type of project. At the moment we’re just touching base via email since there's nothing major in progress.
What did you find most impressive about them?
One thing that attracted me most to them, and that's been proven true over time as I've gotten to know their team, was that they've always felt like they weren't just working because they wanted to turn over a project, make money, and walk away. They're genuinely passionate about building start-ups and passionate about what they're doing in their work with companies like us. Yes, it generates a revenue for them, but it's also enabled them to work on internal projects that they're equally passionate about. Their focus is personal and they understand what we’re trying to achieve.
Are there any areas they could improve?
The only issue I've ever had has been with language. It's not that their English is bad, but when you're trying to describe complex terminology associated with healthcare, which our content often requires, it can be a barrier. At the same time, I also know the company offers English lessons for the whole staff, so they are aware of that and are always trying to improve.
Do you have any advice for potential customers?
If possible, make the effort to visit their office and meet their team. It gives you greater insight into their motivations and how they approach projects. You'll be better able to achieve your goals once you have that sense of mutual understanding.