Discover. Brand. Innovate

We Believe The Best Brands Align Their Purpose To Action.

JaxonLabs LLC is a brand innovation company that works with organizations and people, leveraging creativity and technology to maximize brand value.

 
$5,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2011
Show all +
Edmonton, Canada
headquarters
other locations
  • 812 W 42nd Ave
    Vancouver, BC V5Z2N8
    Canada
  • 9 East 8th St, 117
    New York, NY 10003
    United States
  • Phoenix, AZ
    United States

Portfolio

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Reviews

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Digital Strategy for Logistics Services Company

"Although they’re new to our industry, they are dedicated to understanding our needs and doing the job right."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2016 - Ongoing
Project summary: 

JaxonLabs provided a range of services, including web development support and online marketing campaigns. Their efforts range from new features and functionalities on the site to customer outreach.

The Reviewer
 
51-200 Employees
 
Mesa, Arizona
National Accounts Manager, Logistics Company
 
Verified
The Review
Feedback summary: 

The marketing services and outreach support helped gain important clients, increasing revenue substantially. JaxonLabs continues to be a reliable partner in the engagement. Their ability to learn new information and incorporate it quickly into their work is a valuable asset.

BACKGROUND

Introduce your business and what you do there.

I’m the national accounts manager for the logistics division of a family-owned farm. I also own my own transportation company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JaxonLabs?

I hired JaxonLabs to provide additional sales support for the family-farm business. Additionally, I brought them on at my own company to redo our website and provide branding services.

SOLUTION

What was the scope of their involvement?

For one engagement, JaxonLabs provides telemarketing support and launched marketing campaigns, including email blasts. Tom (Founder & Corporate Director, JaxonLabs) includes relevant information that is unique to our industry in the efforts. Their team also reached out to several qualified leads and directly communicated with several customers to improve our reach.

Another project they supported began with redesigning the site for my business. Their team added additional tabs and features to the platform. Updated information, new pictures, and more clarification on our services were included on the new site.

What is the team composition?

Tom is my main point of contact.

How did you come to work with JaxonLabs?

Tom was providing IT and branding support to the country club I belong to, and we met through that connection. After hearing about his services, we brought him to our office and decided to involve him on my two projects.

How much have you invested with them?

For the website services, their services cost between $5,000–$6,000. We’ve spent around $25,000 on the marketing support, so far.

What is the status of this engagement?

We worked on the website from December 2016–June 2017. The sales and marketing campaign has been ongoing since January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their marketing efforts resulted in earning two major accounts for my business. Landing these deals helped us make over $2 million in gross revenue in the past year.

How did JaxonLabs perform from a project management standpoint?

We primarily communicate through email and occasional texting. When there’s something urgent to discuss, Tom is quick to schedule a phone call with our team. They work well with our schedule and plan everything around our availability. Instead of calling out of the blue, we’ll arrange a time over email that works for both of us.

What did you find most impressive about them?

Tom is a quick learner. Although they’re new to our industry, they are dedicated to understanding our needs and doing the job right. It’s easy to work with them because of their ability to identify a process that works and run with it. I appreciate their approach.

Are there any areas they could improve?

I’m unsure if this is unique to our engagement, but having a concrete hourly rate and cost for services would be helpful. Everything else has been great.

Do you have any advice for potential customers?

Make sure you have a roadmap for the project. If you bring a clear idea and defined role to Tom, he’ll be able to accomplish your goals quicker. Coming to the project with a wide-open concept can lead to more time and costs.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding & Web Dev for Mentorship Program

"They truly understood our vision, created a great final product, and were a joy to work with."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
June - July 2018
Project summary: 

To help a new business establish their presence, JaxonLabs | A Brand Innovation Company designed and developed a customized website. They also produced all branding materials.

The Reviewer
 
2-10 Employees
 
Scottsdale, Arizona
Kim Mylls
Owner, Kiss Corporate Goodbye
 
Verified
The Review
Feedback summary: 

In addition to a fully functioning website that satisfied expectations, online visibility also improved due to the branding efforts. JaxonLabs | A Brand Innovation Company was innovative and easygoing. Their responsiveness and collaborative approach contributed to a successful engagement.   

BACKGROUND

Introduce your business and what you do there.

I’m an owner of Kiss Corporate Goodbye. We teach and train people to leave their corporate jobs using network marketing to coach them. Our goal is to help individuals find their passions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JaxonLabs | A Brand Innovation Company?

Our company was just starting out, so we hired them to create our website and branding materials.

SOLUTION

What was the scope of their involvement?

To start, we exchanged our ideas for the scope of work and goals for the look and feel of the site. JaxonLabs built our entire website, handling the design and development processes. Their team also created our brand image.

What is the team composition?

Throughout the engagement, Tom (Corporate Director, JaxonLabs | A Brand Innovation Company) was our main point of contact.

How did you come to work with JaxonLabs | A Brand Innovation Company?

They came as a referral, and once we met, we felt they understood our vibe and vision.

How much have you invested with them?

We spent around $2,000 on their services.

What is the status of this engagement?

Our engagement ran from June–July 2018; their team worked very quickly.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because of the work JaxonLabs did for us, we have a great, functioning website that increases our online presence. We’re pleased with what they produced for us.

How did JaxonLabs | A Brand Innovation Company perform from a project management standpoint?

Our communication was through the phone, over email, and in person. Regardless of how we interacted, they were highly responsive. I could always get a hold of Tom, and he responded within an hour, if not sooner.

What did you find most impressive about them?

Overall, they were just a very impressive team. They truly understood our vision, created a great final product, and were a joy to work with. I can’t say enough great things about Tom and his work.

Are there any areas they could improve?

Off the top of my head, there’s nothing I can think of.

Do you have any advice for potential customers?

Be clear about what you’re looking for. Tom is a great communicator, so let him know what you want.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Brand Creation & Identity for Multiple Projects

“I was 100% satisfied and look forward to working with them again.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2015 - Apr. 2017
Project summary: 

JaxonLabs built a website and created a brand for a fledgling company. They collaborated on the design ideas and worked with third-party firms to accomplish tasks. Plans are in the works to partner again soon.

The Reviewer
 
1-10 Employees
 
Phoenix, Arizona
Thomas Henchel
President & Owner, Everything Accordingly
 
Verified
The Review
Feedback summary: 

JaxonLabs was communicative and responsive, holding regular meetings to make sure everyone was on the same page. They built an amazing website and developed brand ideas that were absolutely stunning and effective.

BACKGROUND

Introduce your business and what you do there.

I’m the president and owner of Everything Accordingly, a company that identifies best-in-class products and services available to the public.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JaxonLabs?

I had a concept for the company I wanted to start, and I needed a partner to build the brand and create our website.

SOLUTION

What was the scope of their involvement?

I shared my vision with JaxonLabs, and they validated the need for such an idea and also fleshed it out to improve it. For example, they created a mission statement and identified the need for visual components to support the brand. I hired a third-party graphic artist, who JaxonLabs collaborated with in integrating the designs onto the site they were building. They also provided a strategic vision that I used when contacting potential clients.

After a while, we decided to start a blog, which they managed and connected to the site. I wrote the content, and they posted it. We then began a social media campaign on Facebook and Instagram to raise brand awareness. One of our pushes were weekly life hack videos from Mr. Accordingly, a character we created to support the brand and enhance customer engagement.

What is the team composition?

I only had one main point of contact, and he engaged outside resources to accomplish our goals.

How did you come to work with JaxonLabs?

I met them on the golf course.

What is the status of this engagement?

We worked together from November 2015–April 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website was best in class, and the social media campaign was outstanding. It increased our followers and fueled the rest of our project. The Mr. Accordingly videos were incredibly well-received and got great feedback. We had to stop the project due to external reasons, but I fully plan to work with JaxonLabs once we begin again.

How did JaxonLabs perform from a project management standpoint?

We used Office 365 and SharePoint to collaborate and house documents and files. We had regularly scheduled calls but also spoke whenever needed. They were always great at communicating and collaborating.

What did you find most impressive about them?

They were visionary and created ideas that I wouldn’t have ever thought of, like the Mr. Accordingly videos.

Are there any areas they could improve?

I can't think of anything they could’ve done better. I was 100% satisfied and look forward to working with them again.

Do you have any advice for future clients of theirs?

Present your vision and then let them do their job. They're great at taking a concept and making it a reality.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They never missed a deadline.
  • 5.0 Cost
    Value / within estimates
    For the money I spent, I’m pleased with what they delivered.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Photography Services for University Team

"Their people were friendly, compassionate, and creative."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. 2019
Project summary: 

JaxonLabs shot, edited, and produced a workplace’s team photograph, traveling on-site with their own equipment. The chosen image was a Photoshop composition of several individual shots.  

The Reviewer
 
5,001-10,000 Employees
 
Edmonton, Alberta
Cody Heath
Special Project Coordinator, University of Alberta
 
Verified
The Review
Feedback summary: 

The chosen image is displayed throughout the workplace and is viewed with pride by all team members. They praised JaxonLabs for their swift work ethic and innate ability to understand their vision. Personable and dedicated, JaxonLabs’ personnel were the highlight of the engagement.

BACKGROUND

Please describe your company and your position there.

I’m a heavy equipment operator at the University of Alberta.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JaxonLabs | A Brand Innovation Company?

We needed JaxonLabs to shoot, edit, and produce a much-needed team photo.

What were your goals for this project?

We were facing a very short time frame to create a photo that would be seen in numerous locations around the university’s campus, including on our soon to be revamped website.

SOLUTION

How did you select this vendor?

A mutual acquaintance recommended JaxonLabs.

Describe the video(s) and the process in detail.

They supplied their own equipment and brought their own vision for what would produce the best visual possible. We spoke to JaxonLabs on a Friday afternoon, took photos on Tuesday the following week, and had our photos ready for print by Thursday morning. Tom (Corporate Director, JaxonLabs) provided us with a number of options that were ready for print.

What was your vendors' project management or feedback process?

We had an initial conversation with JaxonLabs over the phone to discuss a time, location, and general vision for what we wanted to create. When the day came, we were impressed with how they organized and captured both our 30-person team and our equipment in the photo. We received edited photos during post-production, as well as a Photoshop composition of several photos blended together, something we had no idea was possible. In the end, we chose the blended photo and couldn’t have been happier.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Originally, the photo was only going to hang in our maintenance shop. It was special for us since it was the first we’d taken in 15 years. JaxonLabs not only did that, but they also created a photo that would be used online and seen in workspaces and offices around campus.

How effective was the workflow between your team and theirs?

JaxonLabs was incredibly easy to work with. Even with our tight timeframe, they were easy to communicate with. They translated our vision perfectly.

What did you find most impressive about this company?

Their people were friendly, compassionate, and creative. From the first phone call to the last, we really enjoyed the process.

Are there any areas for improvement?

For my first time working with JaxonLabs, I can't think of anything. We’re even planning to collaborate with them again.

5.0
Overall Score They're a first-class company.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They delivered more than we expected in a very short time frame.
  • 5.0 Cost
    Value / within estimates
    They provided us with a lot of value.
  • 5.0 Quality
    Service & deliverables
    They created a statement piece for us. I couldn't be happier.
  • 5.0 NPS
    Willing to refer
    I've already done so and wouldn't hesitate to again.

Contract Services for Construction Company

"They have an innate ability to identify a need and develop appropriate suggestions for a functional solution." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Sept. 2015 - Ongoing
Project summary: 

JaxonLabs | A Brand Innovation Company helped acquire a government subcontract. The team was responsible for identifying vendors and arranging meetings.

The Reviewer
 
1-10 Employees
 
Edmonton, Canada
Jared Karch
Owner, Karch Properties Inc.
 
Verified
The Review
Feedback summary: 

JaxonLabs secured an agreement mutually beneficial to all parties. They are a professionally astute company focused on establishing the best possible partnerships.

BACKGROUND

Please describe your company and your position there.

We provide ongoing services as a subcontractor to the Canadian government. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JaxonLabs | A Brand Innovation Company?

JaxonLabs helped us secure a contract.

What were your goals for this project?

Our goal was to generate revenue for years to come while simultaneously making a positive impact on the community. 

SOLUTION

How did you select this vendor?

I trust JaxonLabs and hold their operators in high regard. 

Describe the project in detail.

JaxonLabs saw the need for services, sought out my company as a potential provider, and arranged the initial meetings between the contractor and myself. We are contractually prohibited from explaining any further details.

What was the team composition?

The team consisted only of the JaxonLabs owner and a long-term consultant. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project is progressing.

How effective was the workflow between your team and theirs?

Once I became a vendor to the government, all workflow between my company and JaxonLabs ceased. 

What did you find most impressive about this company?

They have an innate ability to identify a need and develop appropriate suggestions for a functional solution. 

Are there any areas for improvement?

No, not from my perspective.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer