What evidence can you share that demonstrates the impact of the engagement?
We are following some metrics for our first users. For us, the main indicator of quality is getting good feedback from our users. The people who are using the product at this point are more than satisfied with its functionality. Additionally, the number of unique users that use the product every day and the number of repeat users have been growing every day. Our customers continue to recommend our product to others.
We were very strict about the QA testing. We expected each new build of the product to be bug-free. We did not let our developers continue to the next stage of work unless we were 100% satisfied with the existing part. After the first release of the product, we had only a few crashes.
The quality of the code is fair. I’m not a developer myself, but based on my impression of how the product works, I’ve noticed no delays or crashes, which is a good sign. I’m very satisfied with the way JatApp developed our product.
How did JatApp perform from a project management standpoint?
Having a project manager is essential for this kind of project. The project manager on JatApp’s side is always in touch with my colleagues and me. We created a Slack channel where we receive progress updates and exchange messages at any time, on any day. Our service manager made sure that the developers share suggestions with us. I always know what to expect from the next milestone. I like their approach.
From a financial point of view, we always know how much we’ll be charged for the next milestone and what functionality to expect. They have the perfect project management approach.
What did you find most impressive about them?
We’ve appreciated having regular communication with the team and the project manager. The designer was also very helpful. The web developers stayed in touch with us on Slack. We had access to our team 24/7. If we didn’t like something or had questions, I could write to them directly and receive feedback within a few hours. That allowed me to provide reports about the progress to my boss. Without that rapid communication from JatApp, my role wouldn’t be possible.
Also, their developers were extremely helpful. We had no prior experience with development at all since our focus is on the business part. The people from JatApp took care of everything, even things like creating a task force for unit resources and setting up a server account. Those minor things would have taken me so long. I’m not sure if they charged us for those items or not, but they’ve made a very, very positive impression.
Are there any areas they could improve?
They have incredible pricing and perform reliably, so there’s nothing that they should improve. Everything has gone smoothly.