What evidence can you share that demonstrates the impact of the engagement?
So far, we have essentially been in beta testing mode. Our goals at the moment are finding more investors and perfecting our end products. The people who have been testing it for us, however, have given us a lot of positive feedback about the apps, and we have engaged a number of potential of investors based on our current MVPs. Any bugs that were identified during the testing stage, JatApp fixed free of charge, and the current versions are functional and bug-free.
How did JatApp perform from a project management standpoint?
Anytime that there were issues with the apps’ functionality, we would get in touch with our project manager at JatApp. Within one or two business days, the problem would be fixed. About once a week, we would have a quick phone call to check in on their status and progress. Otherwise, our primary communication was conducted through Slack, within which we expected both our and their teams to hold regular office hours and have a set amount of availability (usually between two to three hours a day).
What did you find most impressive about them?
What stood out upon our first contact with them was their friendly demeanor; I immediately liked the people with whom I was interacting. I also appreciated that they were always available to help assuage my concerns, which was aided by their pleasantness. The above was particularly impressive because of the physical distance between our two companies. We established a level of trust and an effective working relationship despite the fact that we have never met in person. Knowing that they would not simply disappear on us halfway through the project helped to create a flourishing working environment.
Also, at the earliest stage of our collaboration, they provided us with a number of initial services at no charge—such as business analysis and a few specific parts of design and prototyping—for which other companies would have billed us.
Are there any areas they could improve?
It would be beneficial for them to be more attentive to final testing before an app goes live. We had a few challenging moments when there was negative feedback from the very first users about some basic features of the app, or when the whole thing would crash altogether. JatApp should insist on taking as long as necessary to conduct final testing on any app, no matter how hard their client is pushing to be done as quickly as possible. Polish everything until there is nothing else that can be improved, and only then should the app go live.
Do you have any advice for potential customers?
Consider whether or not the development company is optimistic enough about your project. If they are optimistic, there’s a good chance that the development process will be productive and effective. It also helps if the company itself feels fresh and spirited. After having a few interactions with a company, you will be able to feel whether or not it will be the right working relationship for you and your company’s needs. At that point, you should commit to that particular collaboration – not because of the price or their expertise, but because of the personal relationship that you develop with those people.