Could you share any feedback or metrics from this engagement?
The platform was designed for students, so it needed to be as fast as possible not only in its web form but also as an iOS app. The general problem stood in troubleshooting and understanding how to make the app run fast. We went back-and-forth and came up with some good ideas on managing data for users, without slowing down as more and more elements were added. When initially opening the app, only the present day plus ten days forward are pulled. Data from beyond that point and from the past can be easily gotten, but with this approach, there’s no delay at all. Students have appreciated being able to do this.
In terms of setting up the profile, we needed to make the process quick and conflict-free. JAKT completely redesigned this functionality, vastly improving how it functioned.
The app has a lot of moving parts and JAKT has made a good job of fixing bugs as they come up and at anticipating issues. The user base is composed of 12-18 year olds, who are more impatient than the average human being. They’ve done a wonderful job.
How did JAKT perform from a project management standpoint?
There were some hiccups because of organizational issues within JAKT. They let me know about this and I appreciated how they handled what was a very difficult situation. This delayed things in terms of how long the original development took, but they did a wonderful job.
What distinguishes JAKT from other providers?
The platform is working, it’s terrific, and there are a lot of students using it. They’ve been really good about fixing things and doing what other developers don’t do, which is fixing things instead of waiting for me to find things myself.
Is there anything JAKT could have improved or done differently?
Especially within the age of texting and emails, meanings can be lost when rushing a message. This is not necessarily a JAKT-specific gripe, but something that we could all keep in mind. They are good and certainly not slow, but everyone could communicate better.