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We are a global integrated brand experience agency

4.9
32 reviews
Gold
VERIFIED

Your success is hinged upon how you communicate your brand to the people you wish to affect the most. Without a pointed sense of purpose and aesthetic, your brand can fall out of step with who you are as a business. It’s a disconnect that can be costly to your bottom line. We work with you to reveal the story of why you do what you do and bring it to life. We find what’s compelling and ensure it resonates across all platforms and marketing initiatives.

From brand strategy, through design and development, our team of experts create engagement for your brand in a novel way that drives profitability.

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$25,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2000
Show all +
San Diego, CA
headquarters
  • 6863 Friars Road
    San Diego, CA 92108
    United States
    619-379-0007

Portfolio

Key clients: 

AT&T, Novartis, Discovery Channel, SONY, TED, Nuvasive, Terranea Resort, Hilton, Four Seasons, Ken Blanchard, American Cancer Society, YMCA, California Coast Credit Union, Miramar Federal Credit Union, Blink Energy Water, iTan Spa & Salon, SD Italian Film Festival, National Institutes of Health, Health.gov, San Diego Airport, Qualcomm, Wings-n-Things, Platt College, Point Loma Nazarine University, Hilton, iTan, Omnitracs, Rubios Coastal Grill, SD Chargers, Hensel Phelps

Today I Will Campaign - Carnosyn

Jacob Tyler created a campaign to inspire potential customers to use Carnosyn. We were responsible for scripting, editing, shooting, and post production. 

3D Animation Video Reel

This video reel showcases our 3D animation capabilities.

Princeton Identity

Jacob Tyler is the Agency of Record for Princeton Identity, a leader in biometric trechnology. This video was developed for the product release of Access 200. Jacob Tyler has developed the brand story and all trade show and marketing collateral for Princeton Identity, as well as the tagline, Technology that Powers Freedom.

Hensel Phelps

Jacob Tyler completed the full rebrand and Web design for Hensel Phelps. Visit http://www.henselphelps.com

Carnosyn (Choose Carnosyn Campaign)

Visit http://choose.carnosyn.com/to view the full landing page campaign. The video was viewed over one million times in 43 days. Over 30% viewed more than 30 seconds according to TruView analytics. 

Carnosyn (Education Campaign)

Visit http://loading.carnosyn.com/ for the full landing page campaign.

YMCA

visit http://www.ymca.org

Reviews

4.9
32 reviews
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Website Redesign for Management Consulting Firm

“Jacob Tyler maintained high standards for their creative work.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. - Nov. 2013
Project summary: 

Jacob Tyler redesigned a corporate website. They leveraged the product portfolio and extended the brand hierarchy to the web, connecting the B2B and B2C areas of business.

The Reviewer
 
201-500 Employees
 
San Diego, California
Wendy Wong
Former SVP of Marketing, The Ken Blanchard Companies
 
Verified
The Review
Feedback summary: 

Jacob Tyler’s unique navigation design drove visitor flow. Engaging and responsive, the team adhered to scheduled milestones and provided updates with creative presentations.

BACKGROUND

Introduce your business and what you do there.

At the time that I worked with Jacob Tyler, I was the SVP of marketing for the Ken Blanchard Companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

We needed to redesign our website to accommodate a fairly complex product portfolio. My company already had a brand strategy and foundation, but we needed help in deploying them on our website. We wanted to express the brand hierarchy of our product line on the site.

SOLUTION

What was the scope of their involvement?

During the discovery process, I held in-house meetings with various stakeholders, conducted card-sorting exercises, and created the first wireframe. Jacob Tyler used this internal information to provide an outside perspective. The team leveraged our brand assets, library, and guidelines and extended them for the web. They helped us connect the B2B and B2C parts of our business. Jacob Tyler also created a navigation design and menu structure.

What is the team composition?

We engaged with a lead strategist, a creative director, and an analytics specialist.

How did you come to work with Jacob Tyler?

I put out an RFP to local agencies in San Diego. Of the three agencies that we invited to present their work, Jacob Tyler seemed best-prepared and offered the most economical quote. They also took some creative risks that caught our attention.

How much have you invested with them?

We spent less than $50,000.

What is the status of this engagement?

The project lasted from March–November 2013.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

By thinking through how different users would navigate the site, Jacob Tyler helped us accomplish meaningful improvements in visitor flow.

How did Jacob Tyler perform from a project management standpoint?

We had in-person meetings since Jacob Tyler was local, but we mostly interacted over weekly calls. They did creative presentations during scheduled milestones, either by phone or virtual meeting. We used Basecamp.

What did you find most impressive about them?

They created a web-based user journey with different personas in mind. Jacob Tyler maintained high standards for their creative work. The team strove to understand our business and test new ideas to add value and bring outside objectivity.  

Are there any areas they could improve?

No, I can’t think of anything.

Any advice for potential customers?

A client should think through what their goals are. They should also set expectations with internal stakeholders so that they have the proper context when Jacob Tyler presents their creative ideas.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX/UI Redesign for Student Tracking System

“Jacob Tyler is well-known in the design industry for going above and beyond and exceeding expectations.”

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4.5

Quality: 
5.0
Schedule: 
5.0
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Confidential
 
May - Nov. 2018
Project summary: 

Jacob Tyler redesigned an outdated software system’s interface for mobile and desktop compatibility. They modified the UX/UI.

The Reviewer
 
11-50 Employees
 
New Orleans, Louisiana
Aviva Bowman
Marketing Director, Typhon Group
 
Verified
The Review
Feedback summary: 

Despite the complexity of the antiquated software and the wide-ranging scope of the project, Jacob Tyler satisfied the requirements and excelled at managing expectations. They communicated seamlessly.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director at Typhon Group. We sell web-based software that collects data and tracks students in nursing and health education programs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

My company was over twenty-years-old at the time, so much of our software was outdated and didn’t work with newer technologies, like phones and tablets. We needed to redesign our interface for both mobile and desktop environments and modify the software’s UX/UI. The challenge was updating the interface while maintaining the data we had in the system.

SOLUTION

What was the scope of their involvement?

We held preliminary meetings to discuss our needs and map the project out. Jacob Tyler gathered information on what our needs were and what data students were entering into the system. Then, they optimized our software for the web. They also redesigned the UX/UI for mobile, desktop, and everything student-facing.

What is the team composition?

My team primarily engaged with Les (Co-Founder, CFO, and COO, Jacob Tyler). He worked closely with front- and backend developers to ensure that they integrated new designs with our existing software and data.

How did you come to work with Jacob Tyler?

Les is a long-time friend of mine. Jacob Tyler is well-known in the design industry for going above and beyond and exceeding expectations.

What is the status of this engagement?

The project lasted from May–November 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still rolling out the software since we’re handling several other redesigns and software updates. However, we’re very satisfied with the work that Jacob Tyler did for us.  

How did Jacob Tyler perform from a project management standpoint?

Jacob Tyler fostered constant communication. We had weekly meetings with Jacob Tyler’s team, including Les. Somebody on their team kept track of conversations so that we could easily outline the project’s next steps. We used Basecamp to organize meeting notes and monitor things that needed to be changed or updated. We made great strides during these meetings; we were really pleased with how they managed the project and the progress that we made week-to-week. The team was attentive and provided frequent updates.

What did you find most impressive about them?

I don’t think Jacob Tyler’s team initially understood the large scope of our project or the complicated software they’d be dealing with. They worked diligently to understand the software and our needs. If the need arises, I will definitely hire them again.

Are there any areas they could improve?

No, I didn’t see anything. Since they’re in California, we never had issues with time constraints. Also, Jacob Tyler was experiencing a bit of turnover at the time of our engagement, but they maintained open communication about this and made the project seamless. They got new team members up to speed quickly. I’m sure this was challenging for them, but they handled it well.

Any advice for potential customers?

Keep an open mind. When you’re working with a design company like Jacob Tyler, it’s important to give them everything they need and remain open to their ideas. Even when they propose a big change, remember that they’re the experts.   

4.5
Overall Score There’s always room for improvement.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • N/A Cost
    Value / within estimates
    I’m not sure, because this was the first time we outsourced design work; we used to do it in-house.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’m very likely to refer them.

Branding & Website Design for Laser Tag Company

"Their team was personable and easy to work with—I valued their enthusiasm and approach."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2014
Project summary: 

Jacob Tyler helped rebrand a company with a new logo, website design, and overall image. They created new graphics for the platform and improved the appearance with a fresher, modern look.

The Reviewer
 
11-25 Employees
 
San Diego, California
General Manager, Gaming Company
 
Verified
The Review
Feedback summary: 

The website and new brand stand out in the marketplace and have received high praise from users. The business has seen an increase in quality leads since the rebrand, as well. The Jacob Tyler team was an approachable, communicative partner and brought energy to the project.

BACKGROUND

Introduce your business and what you do there.

I’m the general manager of a laser tag company that focuses on interactive entertainment with "walk-in" play, birthday parties and business to business team building events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

We wanted to rebrand our company and give our website a fresh look. Overall, we were aiming for our messaging to be more sophisticated to attract corporate clients.

SOLUTION

What was the scope of their involvement?

Jacob Tyler created our logo and designed our new website. They implemented plenty of graphics and art into the new platform to match our new brand image.

What is the team composition?

We have one main point of contact who organized the rest of the team.

How did you come to work with Jacob Tyler?

I interviewed several vendors I found online. The presentation from Jacob Tyler was more tangible and clear than any from other teams. Their offer made the most sense for our company.

How much have you invested with them?

We’ve spent in the $25,000-$49,999 range.

What is the status of this engagement?

We worked together in 2014 and took between 4–5 months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The logo and new design for our website are dramatically improved. It’s exciting and interactive, so users report feeling more inclined to explore the site and product. We’ve seen a definite increase in business leads and inquiries, especially for hosting birthday parties and group events.  Our platform has become recognizable and well-liked by customers. We’re amazed by the number of compliments the site receives and our business has gained a greater degree of local and even national awareness.

How did Jacob Tyler perform from a project management standpoint?

They easily managed the project. Communication between our teams was clear and simple. They were very responsive to our needs, and everything was delivered as promised.

What did you find most impressive about them?

Their team was personable and easy to work with—I valued their enthusiasm and approach. From the beginning, Jacob Tyler was energetic and ready to work on the project.

Are there any areas they could improve?

I can’t think of anything for them to improve.

Do you have any advice for potential customers?

Be clear in your communication. If you aren’t sure of what you want or feel strongly about an option, let them know. Make everything clear, including your budget, at the start.

5.0
Overall Score I’m very pleased.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I received good value for my money.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Marketing Strategy & Management for Brand Investment Company

"Everyone, including the executive team, has enjoyed their insights and guidance."

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5.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2018 - Ongoing
Project summary: 

Jacob Tyler acts an extension of an investment company’s marketing team. The team manages and supports all marketing elements. They also perform market research and organize meetings.

The Reviewer
 
201-500 Employees
 
San Diego, California
Jennifer Meram
Marketing Manager & Strategist, American National Investments
 
Verified
The Review
Feedback summary: 

Jacob Tyler’s services led to a successful partnership. They have significantly benefitted the business. Their team is trustworthy and dedicated. Jacob Tyler met expectations, delivering their best effort to the engagement. Customers can expect a creative team working with them.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager at American National Investments. We invest in a variety of brands in different industries including retail, food & beverage, and corporate hospitality. Our company functions differently than the average investment company due to the vast number of brands and properties we serve.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

Our VP of marketing recently left the company, and we needed someone who specialized in marketing. We also needed an agency to deal with media relations and interface with our internal stakeholders.

SOLUTION

What was the scope of their involvement?

Jacob Tyler was hired to audit our marketing team, looking into how our team functions and how they could supplement us from a strategic and organizational standpoint. For the past six months, Jacob Tyler has stepped into the VP of marketing role by guiding the team, conversating with executives, and supporting all things marketing.

Jacob Tyler provides feedback on a lot of marketing plans. They’ve built out our Q1 matrix, ran through our 2019 marketing goals, spearheaded organizational meetings, and assisted with competitor analysis and market research. Their team has also dealt with HR related issues. In my experience, I’ve never seen an agency work with this unique of a scope, helping with high-level concerns as well as day-to-day organizational structure.

What is the team composition?

We’ve worked with around four people in total but mainly deal with Les (CEO & Chief Creative Officer, Jacob Tyler) and Amy (VP of Operations & Project Management, Jacob Tyler). Amy acts as our VP of marketing and works with us day-to-day, while Les comes in with strategic and creative input. 

How did you come to work with Jacob Tyler?

I believe our CEO met Les at a networking event. They discussed our marketing needs and issues. Les came into the office and talked about what their team could potentially do for ours.

How much have you invested with them?

I would say around $100,000 or so.

What is the status of this engagement?

We began working with Jacob Tyler in September 2018, and the engagement is ongoing. We recently hired a new senior director of marketing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Due to the uniqueness of our partnership, it’s difficult to measure any statistics. There’s been success in the organizational structure they’ve implemented for the marketing team and from the executive level. Amy has been an integral part of our team. She’s easy to work with. Les brings fantastic ideas to the table. Everyone, including the executive team, has enjoyed their insights and guidance.  They assisted with creating brand guidelines for one of our entities, and it was well-received from the entire company. Overall, the team has enjoyed Jacob Tyler’s presence and working with them.

How did Jacob Tyler perform from a project management standpoint?

Their team helped manage our current priorities. We work with a lot of brands. Jacob Tyler’s role is to guide which priorities, brands, and initiatives come first and let our executive level know what the team is working on.

What did you find most impressive about them?

Jacob Tyler has become an extension of our team, filling in a critical role. I’ve worked with agencies in the past, and it’s difficult sometimes to fully trust someone. I can truthfully say that this isn’t an issue with Jacob Tyler’s team. It’s a fantastic feeling to believe an agency truly and know that they have your best interests in mind. I’m incredibly grateful for them.

Are there any areas they could improve?

I don’t think so. We’ve worked on something different with them. I’ve never seen an agency involved in this scope of work. Jacob Tyler did what we requested and delivered the best service.

Do you have any advice for potential customers?

Clients should make sure they have an idea of what they want. Our scope changed severely over the past couple of months, and their role morphed into something different. Even when you have to change a few things, make sure you understand your scope and what you’re signing up for.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    A lot of the times, our executives wanted them to be there in person, but that’s not necessarily realistic.
  • N/A Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    I can’t begin to say how much effort and dedication they put it. They worked all hours to be accessible. Their quality of service was excellent.
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.

Branding & Website Development for Yachting Sales Company

"Jacob Tyler’s responsiveness and transparency were the hallmarks of their service."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2005 - 2016
Project summary: 

Jacob Tyler developed a new website and implemented a new logo to rebrand a yacht seller’s outdated image. The new branding took place on all corporate and promotional materials.

The Reviewer
 
11-50 Employees
 
Long Beach, California
Nikki Selter
Former Advertising & Marketing Director, Stan Miller Yachts
 
Verified
The Review
Feedback summary: 

Jacob Tyler’s take on a new brand, coupled with a stronger digital presence, was well-received by customers, creating a successful engagement. The team’s organization and enthusiasm fostered an effective partnership. They showcased an initiative to serve that makes them an ideal vendor.

BACKGROUND

Introduce your business and what you do there.

I am the former advertising and marketing director for Stan Miller Yachts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

At the time of the engagement, the company had been around for about 50 years, and it was not progressing in the way that we had hoped. We determined that our image was stale, and worked with Jacob Tyler to develop a new website and a new logo.

SOLUTION

What was the scope of their involvement?

Jacob Tyler built a new website from scratch because we barely had one to speak of to begin with. I wrote all of the content and relied on their team to coordinate the design and the layout. They created a new logo for us and implemented it on all of our collateral and marketing materials. They also produced new advertisements and promotional items for boat shows.

What is the team composition?

I worked primarily with Les (CEO/Chief Creative Officer, Jacob Tyler), but I also coordinated with an IT director and a designer.

How did you come to work with Jacob Tyler?

A friend of mine worked with Jacob Tyler at her company and recommended them after a job well done.

How much have you invested with them?

We spent around $250,000.

What is the status of this engagement?

We worked together from 2005–2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had a positive response to all of our changes. Our customers were very happy with our website, and they appreciated our efforts to become more digital.

How did Jacob Tyler perform from a project management standpoint?

We communicated mainly through emails, but we also met in person a few times. The owner was always very responsive to our needs.

What did you find most impressive about them?

I had worked with other branding companies before Jacob Tyler, and none of them had the same initiative. Jacob Tyler’s responsiveness and transparency were the hallmarks of their service. Everything was structured well so that nothing fell through the cracks, which was critical with so many projects in motion at once. We also appreciated the team’s enthusiasm to take part in the project.

Are there any areas they could improve?

No, I can’t pinpoint any needs for improvement.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always met our deadlines.
  • 5.0 Cost
    Value / within estimates
    Their work is worth the cost.
  • 5.0 Quality
    Service & deliverables
    They transformed our image from old to something polished and modern.
  • 5.0 NPS
    Willing to refer
    I'd recommend them to anyone.

Branding for Aircraft & Aviation Systems Company

"They understand our business’ language and what our customers want, which differentiates them from other vendors."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2018 - Ongoing
Project summary: 

Jacob Tyler provided support in defining and conveying a company’s message. They developed a comprehensive brand guide. The team currently supports a redesign project for several products and materials.

The Reviewer
 
11-50 Employees
 
San Diego, California
Dave Twining
COO, Planck Aerosystems
 
Verified
The Review
Feedback summary: 

The branding process was smooth from start to finish. The deliverables are produced in accordance to project guidelines and exceed expectations. Jacob Tyler’s unique expertise in the industry makes them a valuable asset and helped secure continued work between the teams.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of Planck Aerosystems. We build small, unmanned aircraft systems that operate from moving vehicles. Our clients are primarily government and industrial agencies looking for security and defense applications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

Initially, we hired Jacob Tyler to help our branding efforts. We were struggling to create a messaging strategy that targeted our customers, potential partners, and future investors effectively.

SOLUTION

What was the scope of their involvement?

To begin the project, Jacob Tyler held an in-person discovery meeting so we could inform them about our business and overall goals. They interviewed several members of my team and our customers to glean feedback on our company’s value in the market. With this information, they formulated a formal proposal that included a set of key milestones, a budget, and schedule.

From there, they iterated several versions of a brand guide. This package included an overview of our company, our products, a positioning statement, a personality identification, and our key messages. Their team broke the approaches down into multiple categories to target more specific audiences, ranging from commercial customers to potential investors. They delivered the guide as a complete document to enable my team’s internal training efforts.

After wrapping up the messaging process, we began another project focused on product naming and other customer-facing items. They’re working on our logos, business cards, and other aspects of our visual identity.

What is the team composition?

Tom (Director of Creative Copy and Messaging, Jacob Tyler) is the lead for our projects. Marcela (Account Supervisor, Jacob Tyler) helps with the programming work. Les (CEO, Jacob Tyler) is our management contact and several others help organize meetings and answer questions.

How did you come to work with Jacob Tyler?

We used our network to find recommendations, as we wanted a team that had experience in our industry. We narrowed our list to three companies and brought them in for interviews. I liked that Jacob Tyler was local and they were the best fit for the project.

How much have you invested with them?

Including both projects, we’ve spent between $30,000–$35,000.

What is the status of this engagement?

We worked together on the branding efforts from October–November 2018. The engagement is continuing with the second project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any external metrics, so the way we measure Jacob Tyler’s success is through deliveries. They’ve delivered everything on time and within our budget, which perfectly fulfills our expectations.

How did Jacob Tyler perform from a project management standpoint?

They manage the project well. One of the initial traits I appreciated about Jacob Tyler was their great responsiveness. They use BaseCamp to communicate and share documents between our teams. They’re always ready to take my call and solve any issue. Their division of labor is very clear, so I know who to reach out to for any of my needs.

What did you find most impressive about them?

Their experience working with industrial and government-facing companies is valuable to us. They understand our business’ language and what our customers want, which differentiates them from other vendors.

Are there any areas they could improve?

Their only limitation may be the smallness of their firm, but it works perfectly for my team and is a great fit.

5.0
Overall Score We’ve already kicked off a second project and I anticipate it won’t be the last.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They deliver everything according to our schedule
  • 5.0 Cost
    Value / within estimates
    Their price is competitive with other companies and the end product is worth the money spent.
  • 5.0 Quality
    Service & deliverables
    The quality of their work has consistently been above our expectations.
  • 5.0 NPS
    Willing to refer
    I would wholeheartedly recommend them.

Brand & Logo Refresh for Wealth Advisory Firm

“Not only were they approachable, but they also provided honest feedback and guidance.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July - Dec. 2018
Project summary: 

Jacob Tyler led a brand identity refresh, creating a new logo and delivering branding collateral. This included print materials, email designs, and presentation templates.

The Reviewer
 
11-50 Employees
 
San Diego, California
Marketing Specialist, Wealth Advisory Firm
 
Verified
The Review
Feedback summary: 

The new materials featured a modernized look and feel while still being congruent with the brand identity. Jacob Tyler maintained open lines of communication to facilitate feedback from all sides. Attention to detail, solid execution, and responsiveness were hallmarks of their work.

BACKGROUND

Introduce your business and what you do there.

I’m a marketing specialist at a wealth advisory.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

We engaged Jacob Tyler to refresh our logo and brand identity in addition to delivering a set of branding assets.

SOLUTION

What was the scope of their involvement?

Initially, they led a brand discovery to learn more about our identity and discussed our direction with our firm’s partners. We provided them with a list of deliverables, including a new logo, presentation templates, and email designs and they worked with us on all of them. They also redesigned our print materials such as our business cards, letterheads, folders, and brochures.

What is the team composition?

The team consisted of their CEO, vice president of operations and management, and executive creative director.

How did you come to work with Jacob Tyler?

Because we’re a San Diego-based firm, it was important for us to work with an agency that was familiar with the area. We searched for local vendors and shortlisted about seven agencies, including Jacob Tyler. After our first meetings, we reviewed their portfolio and felt that their execution and level of detail would be a good fit for us.

How much have you invested with them?

We spent about $40,000.

What is the status of this engagement?

Their work lasted from July–December 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Jacob Tyler delivered a much-needed refresh to modernize our brand, and our internal staff has responded positively. Even though we’ve rebranded, the new materials still feel in line with our identity.

How did Jacob Tyler perform from a project management standpoint?

The team was detail-oriented and took the time to recap meetings so that everyone was on the same page. They used Basecamp to coordinate the project, which allowed us to review and comment on designs. If we had any questions, they were quick to get back to us.

What did you find most impressive about them?

Not only were they approachable, but they also provided honest feedback and guidance. I particularly appreciated how quickly they responded to our inquiries.

Are there any areas they could improve?

They could be a bit clearer about how much time it takes to print deliverables.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    For the most part, they were really good about timelines. The delays were more on our end.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Social Media & SEO Support for Group Purchasing Organization

“Whenever we have issues or problems, they’re very good about solving them.”

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5.0

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2015 - Ongoing
Project summary: 

Jacob Tyler worked with a group purchasing organization to improve their online presence. Their involvement included content creation, social media work, SEO, and email marketing strategies.

The Reviewer
 
11-50 Employees
 
San Diego, California
Director of Marketing & Communications, Group Purchasing Organization
 
Verified
The Review
Feedback summary: 

The social media presence has grown significantly, and interacting with a base of followers is considerably easier than before. Jacob Tyler is responsive and easy to work with, and their project management and communication are strong.

BACKGROUND

Introduce your business and what you do there.

We work with healthcare, education, and social services to help our members get discounts from the vendors we have on contract. I am the director of corporate marketing and communications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

We didn’t have a social media presence or strong SEO. We hired them to help with our overall online presence, which included a video and some email marketing strategies.

SOLUTION

What was the scope of their involvement?

They did a study of our company and our competitors during a discovery process. Once they figured out our goals, they built a proposal of what they could offer us in terms of email marketing, a video, social media work, and our SEO. They also created our landing page and content for our blog.

What is the team composition?

We worked directly with two of their team members.

How did you come to work with Jacob Tyler?

They originally helped us with a renaming and rebranding initiative a few years ago. We found them through an internet search for that project. We were familiar with their work and their style, so decided to hire them again.

How much have you invested with them?

We’ve spent between $75,000–$100,000.

What is the status of this engagement?

We started working together around November 2015. We put a hold on some of the deliverables as we changed office buildings, so we haven’t finished our collaboration yet.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had almost no followers before this collaboration. Our social media presence has increased and we have much more of a following than we did. Interacting with our base is much easier now.

How did Jacob Tyler perform from a project management standpoint?

Their project management is good, and they’re very communicative. We have a weekly call and manage everything through Basecamp.

What did you find most impressive about them?

Their responsiveness is great. With any outsourcing or marketing project, it’s important to have good interactions with your vendors. Whenever we have issues or problems, they’re very good about solving them.

Are there any areas they could improve?

No, not really; they do a good job.

Do you have any advice for potential customers?

I don't have any specific advice for future clients. They're easy to work with.

5.0
Overall Score I enjoy working with them, especially compared to my experience with other vendors.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were always on top of their responsibilities.
  • 5.0 Cost
    Value / within estimates
    The amount of work and the cost matched what we received.
  • 4.0 Quality
    Service & deliverables
    After we worked out some initial issues, they were very responsive and quick.
  • 5.0 NPS
    Willing to refer
    They're great to work with and we've used them on a few projects.

Brand Messaging for Biological Research & Development Company

“They have a nothing-is-impossible attitude and always strive to surpass our expectations.”

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Apr. 2018 - Ongoing
Project summary: 

After an intensive discovery phase, Jacob Tyler created a brand essence document and established guidelines for the brand’s overall look and feel. They’ve redone the logo and are now updating marketing assets.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
Sean Tegart
President & CEO, BIOS Lighting
 
Verified
The Review
Feedback summary: 

Internal stakeholders praise Jacob Tyler’s creative materials for their ability to convey key messages in an impactful way. The team is ready to tackle any challenge and is passionate about their craft. Open communication and impressive branding skills have helped secure a long-term engagement. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and president of BIOS Lighting (Biological Innovation and Optimization Systems). We specialize in R&D for biologically related lighting that corrects for or responds to biological systems such as people, plants, and animals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

Because we’re doing something that’s new and unique in the lighting industry, we needed an agency that could help us create and define our market. We wanted to be able to effectively communicate our marketing message while also educating relevant stakeholders to purchase our products.

SOLUTION

What was the scope of their involvement?

Initially, Jacob Tyler spent a significant amount of time learning about our industry and company, since they were unfamiliar with our market. They then distilled all of our conversations into an extensive brand essence document, highlighting who we are, what makes us unique, and how our passion translates into our work. After we went over and refined the document, they used it as a roadmap for our marketing approach.

The team developed a new look and feel for our brand, updating our logo, refreshing the design language for our collateral, and generating brand guidelines to lead our efforts moving forward. Currently, they’re converting all of our old materials to meet the new standards, utilizing our revamped marketing and branding language to convey information in a more powerful way.

What is the team composition?

Les (CEO, Jacob Tyler) has been my main point of contact, but we also have frequent check-ins with Kate (Account Director, Jacob Tyler).

How did you come to work with Jacob Tyler?

I found them through Clutch. When we briefly opened an office in the San Diego area, I was unfamiliar with any of the local agencies, so I used Clutch as a resource. I started with five agencies, narrowed the list down to three, and then interviewed the candidates.

How much have you invested with them?

By the end of 2018, we’ll have spent just under $500,000.

What is the status of this engagement?

Their work started in April 2018 and is ongoing. We foresee this to be a long-term relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still at the foundational level, so it’s too early to see any metrics. However, Jacob Tyler’s deliverables have consistently exceeded expectation. The team enjoys what they do, and it shows in our interaction; we’re just two passionate groups that work well together.

How did Jacob Tyler perform from a project management standpoint?

The project managers do a great job, coordinating everything through Basecamp so that all projects are visible at any given time. Communication is also transparent. We have ongoing meetings to discuss project status, and they inform us in advance if there are delays or schedule changes.

What did you find most impressive about them?

They have a nothing-is-impossible attitude and always strive to surpass our expectations.

Are there any areas they could improve?

No, I can’t think of anything that’s been a challenge so far. I’ve been very impressed.

5.0
Overall Score They’re good people, and I enjoy working with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Although I’ve changed a tremendous number of priorities and deadlines, they’ve adjusted with minimal issue.
  • 5.0 Cost
    Value / within estimates
    They consistently perform higher than they charge.
  • 4.5 Quality
    Service & deliverables
    There was a learning curve in the beginning, but they quickly adapted.
  • 5.0 NPS
    Willing to refer
    I’d recommend them to anyone looking for a marketing agency.

Rebranding for Media Buying & Advertising Agency

"We chose Jacob Tyler because they showed great care and attention to detail from the get-go."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2017 - Feb. 2018
Project summary: 

Jacob Tyler led the process of rebranding a mobile ad agency. They interviewed team members, oversaw a thorough discovery process, and created a new logo, website, media kits, and design elements.

The Reviewer
 
51-200 Employees
 
San Diego, California
Brendan Smith
CEO, Motive Interactive
 
Verified
The Review
Feedback summary: 

The new brand has garnered overwhelming praise and pride from internal stakeholders. Jacob Tyler’s holistic approach allowed them to deeply understand internal needs and goals. Despite the extra steps, the team delivered high-quality tangibles with speed and efficiency and at a great value.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a mobile-based ad agency. We use machine learning and artificial intelligence to perform media buying for programmatic advertising in the mobile ad space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

Since 2004, our company has operated as an online business. However, we’ve pivoted into the mobile market and now offer services like data science and analytics. We hired Jacob Tyler to help modernize our website as well as our corporate branding and strategy to better represent what we offer to potential clients.

SOLUTION

What was the scope of their involvement?

We first met with senior management and gave them a sense of where we came from and where we wanted to go. We initially thought the team would focus only on frontend aspects such as our brand’s look and feel, but Jacob Tyler instead took a holistic approach to the discovery process. They interviewed members of our team and worked to deeply understand our identity, story, and goals for the future. They then created an image and overall brand appearance that represented our aspirations. After that, they quickly implemented new products: a new logo, design elements, media kits, and an updated website.

What is the team composition?

I worked primarily with Les (CEO & Chief Creative Officer, Jacob Tyler), who led a larger team.

How did you come to work with Jacob Tyler?

We found them through an online search. However, Les and I also happened to belong to a mutual business organization and connected there. We chose Jacob Tyler over other agencies because they showed great care and attention to detail from the get-go. While all the agencies we vetted had excellent portfolios, Jacob Tyler took the time to deeply understand our business—both its past and its future. Their holistic approach impressed us and distinguished them from the competition.

How much have you invested with them?

We spent between $50,000–$100,000.

What is the status of this engagement?

We worked with them between July 2017—February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Before we engaged Jacob Tyler, our image had undergone so many revisions that the brand became diluted. Jacob Tyler helped us create a uniform brand identity that our company can rally behind. A few subtle changes by Jacob Tyler have boosted team morale and cooperation dramatically. We’re now proud to put the company name on the side of our office building.

How did Jacob Tyler perform from a project management standpoint?

Their team demonstrated excellent organization and efficiency; everyone had a clear role to play. Also, because they thoroughly study a business beforehand, Jacob Tyler can accelerate a project and develop and deliver products quickly.

What did you find most impressive about them?

Their sophisticated style and substantive client list speak for themselves, but what stands out to me is the company itself. Jacob Tyler has developed a brand, culture, and leadership team that I can believe in and associate my company with. For years, I’ve thought their company employed far more people than it actually does because of the work they’ve done. They have a clean and polished presentation, a good focus, and a well-organized team.

Are there any areas they could improve?

One element I look for in a vendor is whether they have a lot of experience in mobile app development. Jacob Tyler’s portfolio, while impressive, doesn’t make it clear or obvious if they’ve done app development, which might dissuade potential clients in the mobile sphere. However, Jacob Tyler still outshone the competition in our initial meeting, and we’ve been very satisfied with their results.

5.0
Overall Score For any future product or brand needs, Jacob Tyler will be my first phone call.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I admired their holistic approach and efficiency in product delivery.
  • 4.5 Cost
    Value / within estimates
    While cheaper solutions exist, their quality is worth the price.
  • 5.0 Quality
    Service & deliverables
    They delivered quality goods and services in a timely manner and without any surprises.
  • 5.0 NPS
    Willing to refer
    I recommend Jacob Tyler to my colleagues regularly.
Verification

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Verification Level
Gold
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
California
ID
C2290493
Date of Formation
Sep 18, 2002
Source
California Secretary of State
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Source
Experian
Full Business Credit Report
Last Updated
Jun 19, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
32
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
May 17, 2019