We are a global integrated brand experience agency
Our creative kicks ass and makes names! At Jacob Tyler, we deliver creative experiences and marketing strategies that amplify your brand’s reach, breed customer loyalty – and drive business growth..
Your success is hinged upon how you communicate your brand to the people you wish to affect the most. Without a pointed sense of purpose and aesthetic, your brand can fall out of step with who you are as a business. It’s a disconnect that can be costly to your bottom line. We work with you to reveal the story of why you do what you do and bring it to life. We find what’s compelling and ensure it resonates across all platforms and marketing initiatives. From brand strategy, through design and development, our team of experts create engagement for your brand in a novel way that drives profitability.
Focus
Portfolio
AT&T, Novartis, Discovery Channel, SONY, TED, Nuvasive, Terranea Resort, Hilton, Four Seasons, Ken Blanchard, American Cancer Society, YMCA, California Coast Credit Union, Miramar Federal Credit Union, Blink Energy Water, iTan Spa & Salon, SD Italian Film Festival, National Institutes of Health, Health.gov, San Diego Airport, Qualcomm, Wings-n-Things, Platt College, Point Loma Nazarine University, Hilton, iTan, Omnitracs, Rubios Coastal Grill, SD Chargers, Hensel Phelps
E-commerce for skincare science
Circadia skincare products are based on the skin and body’s natural circadian rhythms. Using this science, Circadia was a pioneer of bringing circadian science to the wellness industry. Founded in 2001, their products are available exclusively to licensed skincare professionals through their website.
CHALLENGE: Circadia has a very large catalog of skincare products, each with different expected benefits based on circadian science. Each product needed to be easily accessible to existing B2B customers who are familiar with the offerings, as well as clearly explaining the benefits and research that has made Circadia a trusted brand for nearly two decades. SOLUTION: In order to make an extremely large (and scientific) website seem simple, we organized the products into a single navigation item and placed informative pages about product ingredients and circadian science at the same hierarchy. Product pages were designed to be informative landing pages about the same benefits without having to dive as deep into the science, allowing customers to make quick and easy decisions and maximizing conversions.
Strengthening a muscle supplement
CarnoSyn is a nutritional workout supplement that helps athletes see better results from their strength-building routines. Their two products are banned-substance-free and are scientifically proven to help build muscle, an easy value proposition for potential customers. Through partnerships with a variety of supplement brands, products with CarnoSyn’s ingredients are available widely nationwide and online.
Jacob Tyler serves as an integrated design and marketing partner, working closely with the CarnoSyn® team. Together, we produced multiple digital campaigns that included website landing pages, message development, video production, media buying strategies and a robust social media campaign. Each campaign was focused on educating the fitness enthusiast and athlete audience on the benefits, uses and proper dosing of CarnoSyn®, and generating leads for retailers that sell the product as part of their sports nutrition formulas. The campaigns were wildly successful, making CarnoSyn® a known name in the fitness world.
Optimizing User Experience to Increase Conversion
Dexcom’s agency—Cofa Media—tapped Jacob Tyler to help revamp the corporate website to showcase the company’s flagship products and enhance the overall user experience to drive engagement. Dexcom’s Continuous Glucose Monitoring (CGM) systems take glucose measurements at regular intervals, 24 hours a day, and translate the readings into dynamic data, generating glucose direction and rate of change, providing critical information to help patients make treatment decisions.
Dexcom’s website required a design direction that would create a linear flow for users to review the product line, technology, and benefits. The site also needed to scale easily for new product launches and daily content updates. Lastly, the product line needed to be shown in a way that would catch a visitor’s attention and made them want to learn more about the company and its products.
acob Tyler employs a mobile first strategy for all Website UX/UI projects, as the majority of users search on mobile. However, Dexcom’s data showed virtually equally user engagement and visits through both desktop and mobile platforms. Thus, equal care was taken to create a cohesive experience on all devices to enable enhanced click-through and overall engagement.
Helping an 800-million-dollar company tell its story
https://www.helixelectric.com/
Helix Electric tasked Jacob Tyler to completely revamp their brand messaging and positioning, develop a new tagline, and enhance their design and user experience online. Our focus was to create an experience and story that showcased their company culture, values, and quality of their work.
Helix Electric had not updated their brand in more than a decade. Jacob Tyler met with Helix’s leadership group to kickoff what we become a complete brand refresh—and a brand story and messaging that reflects who the company really is. We were tasked with creating the new brand messaging and story, conducting market research, and determining the direction of a flexible and scalable website for the company. Our goal was to re-introduce Helix Electric to the market as a company that had already earned a strong reputation, and to showcase its innovative approach and solutions to generate brand awareness for both potential employees and potential customers.
USA Service Dog Registration Website Design & Development
https://usaservicedogregistration.com/
USA Service Dog Registration was experiencing a decline in sign-ups and sales due to increased competition from new businesses launching online and utilizing Google AdWords. Jacob Tyler was tasked to redesign the organization’s website, integrating a marketing site with a Shopify storefront to boost user experience, consumer engagement, online registrations and sales.
The website was receiving great traffic—30,000 unique visits monthly—but only converting at a rate of less than 4%. Our goal was to increase conversion to 10% while optimizing site performance for both download times and search engine optimization. Since new user registrations would ultimately lead to additional sales, we also focused on creating tactics to increase overall customer lifetime value (CLV).
Jacob Tyler developed a mobile first strategy that drove users to a “Quick Registration” form and showed options for shopping based on user needs. The new “store” also showcased suggestive products to upsell and increase average cart values. Within the first 60 days, user conversion increased to 7% and cart values increase an average of $14.
Hensel Phelps
Jacob Tyler completed the full rebrand and Web design for Hensel Phelps. Visit http://www.henselphelps.com
YMCA
visit http://www.ymca.org
Carnosyn (Education Campaign)
Visit http://loading.carnosyn.com/ for the full landing page campaign.
Levitate Technologies
Jacob Tyler handled script, creative direction, animation, and voiceover talent for the Levitate Technologies corporate video.
Today I Will Campaign - Carnosyn
Jacob Tyler created a campaign to inspire potential customers to use Carnosyn. We were responsible for scripting, editing, shooting, and post production.
Carnosyn (Choose Carnosyn Campaign)
Visit http://choose.carnosyn.com/to view the full landing page campaign. The video was viewed over one million times in 43 days. Over 30% viewed more than 30 seconds according to TruView analytics.
Princeton Identity
Jacob Tyler is the Agency of Record for Princeton Identity, a leader in biometric trechnology. This video was developed for the product release of Access 200. Jacob Tyler has developed the brand story and all trade show and marketing collateral for Princeton Identity, as well as the tagline, Technology that Powers Freedom.
3D Animation Video Reel
This video reel showcases our 3D animation capabilities.
Reviews
the project
Branding & Marketing for Logistics Company
"Each member of their team has a different creative outlook. It’s unique and comes together nicely."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a project manager for United Fulfillment Solutions, Inc. We’re a third-party logistics, fulfillment, and shipping company.
What challenge were you trying to address with Jacob Tyler?
We’re in an industry that’s harder to understand, and marketing isn’t our strong suit. We didn’t market ourselves properly, so that’s why we turned to Jacob Tyler — to bring us to the next level.
What was the scope of their involvement?
When Jacob Tyler came on board, we started to work on our branding. We started from scratch, and they came up with our brand guidelines and updated our internal documents accordingly. Their team created all the content and creative materials. They’re now working on our sales deck and other marketing materials. Their team currently works on our SEO initiatives too.
We’re taking a phased approach to the engagement. Once we finish the two phases we mapped out, their team will start working on our website. That phase will also include photography and videography services.
What is the team composition?
I have ongoing contact with our senior account manager, a creative director, and an art director. We also work with a content creator and speak with their CEO.
How did you come to work with Jacob Tyler?
I researched marketing companies and talked with about 50 different companies. I then narrowed our list of prospects. Jacob Tyler made it through the process. We just connected.
How much have you invested with them?
The first phase of the project cost around $50,000 and the second phase will cost around there too. We also have monthly services that cost about $3,000.
What is the status of this engagement?
We started working together in September 2020, and it’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Jacob Tyler’s work blows us away. We didn’t have documented brand guidelines before working with them. The guidelines helped us step up our game and captured our audience. They gave us a different perspective on how we work. The guidelines will also play into our sales collateral, which will produce a good ROI.
We’re excited about our other projects becoming a reality with them. We’re excited to start the photography project.
How did Jacob Tyler perform from a project management standpoint?
They use Basecamp as a communication and project management tool. Their team creates a timeline for projects in Basecamp that they update. There are also checklists within each project’s scope. It’s a great way for us to communicate as well as through email.
What did you find most impressive about them?
Each member of their team has a different creative outlook. It’s unique and comes together nicely.
Are there any areas they could improve?
No, I don’t have anything negative to share.
Do you have any advice for potential customers?
Ensure that you partner with a vendor that’s willing to learn about your industry. It was hard to find someone that was willing to learn about what we do.
the project
Website Development for Intellectual Property Law Firm
"They’re very responsive and quick to action."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
We’re an intellectual property law firm that has nine offices across the US. My role is the business development marketing manager for all of those offices.
What challenge were you trying to address with Jacob Tyler?
Our last website was developed in 2012, and we needed something sleeker and more user-friendly. Over the past few years, we’ve changed our offerings, so we needed that updated as well.
What was the scope of their involvement?
The website is for WordPress. Throughout the engagement, Jacob Tyler had a fresh approach to placing content by looking at old data and heatmaps. We’re still in the process of developing and designing the platform.
What is the team composition?
We’ve worked with seven to nine different people from their team.
How did you come to work with Jacob Tyler?
We initially reached out to a group of web developers with an RFP to see what they would come back with. Jacob Tyler had a very competitive bid. We then went into a second or third round of meetings to see their process. We also asked for references.
Jacob Tyler came highly recommended by the legal community. We felt comfortable meeting with their team, and we felt that they could execute on our vision. Their price point was also fairly competitive.
How much have you invested with them?
We plan on spending $73,500.
What is the status of this engagement?
We started working with their team in September 2020.
What evidence can you share that demonstrates the impact of the engagement?
We’re still in the demo stage, intending to produce a fully-functional prototype. Everything has been done timely, and we’ve hit all of our major benchmarks. They’re very responsive and quick to action.
How did Jacob Tyler perform from a project management standpoint?
Their team uses Basecamp for project management. It is easy to use and runs smoothly. I’m able to check in on the project through that.
What did you find most impressive about them?
I’m impressed with their approach to the project. Their team executes well on plans.
Are there any areas they could improve?
I don’t think so. We’re satisfied with our choice.
Do you have any advice for potential customers?
Be collaborative. If you have something in mind, they’ll do their best to implement that into the final product.
the project
Marketing & Advertising for Fueling Service Company
"Their skill and creativity make them stand out."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the director and co-founder of Fillups Fueling Service.
What challenge were you trying to address with Jacob Tyler?
We needed them for marketing services. We’re a recently launched startup, so Jacob Tyler helps with brand development, digital marketing, and web app development.
What was the scope of their involvement?
For the web app, the team built registration elements that included giving users the option to sign up, choose a loyalty program, and other fuel-related services through dashboards and menus.
The team at Jacob Tyler assists with all things marketing. In the future, we plan on working with them on social media.
What is the team composition?
Throughout the engagement, we’ve worked with seven people, including the CEO, brand developers, a director, web developers, and designers.
How did you come to work with Jacob Tyler?
We found them on Clutch. After interviewing four other companies, Jacob Tyler seemed like the best fit for us. We like that they’re based in California and have a multitude of services. They’re able to contract other trusted resources when needed as well.
How much have you invested with them?
In total, we plan on spending $60,000.
What is the status of this engagement?
Our ongoing engagement with Jacob Tyler started in September 2020.
What evidence can you share that demonstrates the impact of the engagement?
We’ve been very happy working with them and the results. The app is still in production.
Their team has an outline of the deliverables that each have a due date. They’ve been great at turnaround time and receptive to our specific feedback.
How did Jacob Tyler perform from a project management standpoint?
Their communication skills are excellent. We meet with them every Monday to go over the week. We also have weekly milestones we need to meet. We used Basecamp as our project management tool.
What did you find most impressive about them?
Their skill and creativity make them stand out. Their team is also very flexible. I’m impressed with their ability to create a brand from the information we’ve given them. They’re able to understand our vision and bring it to life.
Are there any areas they could improve?
Not really. Their communication is great. They’ve stuck to the deliverables, so there’s nothing I can complain about at this point.
Do you have any advice for potential customers?
Customers need to provide them timely and specific feedback.
the project
Branding for Wine & Spirits Accessory Company
“They’ve been phenomenal to work with.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CEO and president of Vauz Inc. We’re a startup that’s launching a consumer product next April. The product will be in the wine and spirits accessories space.
What challenge were you trying to address with Jacob Tyler?
Our product is innovative, and we were looking for an innovative vendor that’d match our enthusiasm for the product, brand our entire company, and help us reach our vision.
What was the scope of their involvement?
Jacob Tyler is doing everything soup to nuts for us. They’ve created our company logo and put together a brand message. Their team helped us with our brand identity and helped us build our company from the ground up in terms of tone, voice, and vocabulary to use to describe ourselves and correspond with our customers.
Currently, they’re working on a package for one of our packaging design products. They’ll also be developing our website and eventually running our marketing campaign.
What is the team composition?
We work with Les (CEO & Chief Creative Officer), Kate (Account Director), and Tom (Creative Director).
How did you come to work with Jacob Tyler?
They were recommended to us. Right after our first call with Jacob Tyler, we knew we were going to chose them. We loved the great work they’d done as well as the feel of their company.
How much have you invested with them?
We’ve invested around $50,000.
What is the status of this engagement?
Our ongoing engagement started in July 2020.
What evidence can you share that demonstrates the impact of the engagement?
Les’ involvement has been awesome. Jacob Tyler has done multiple revisions and has been flexible in accommodating our feedback even after we’ve done some changes we agreed upon. They’ve been phenomenal to work with.
They were quick to understand our brand, and we were very well aligned. They hit every point very fast so that eliminated a lot of iterative correspondence. Their team fine-tuned everything and nailed who we are as a company immediately. Their ability to understand what we’re going for and then produce impressive work is one of their many strong suits.
How did Jacob Tyler perform from a project management standpoint?
Jacob Tyler provided a Gantt chart early on that gave us a timeline for the project. Their team worked with us by compressing the timeline by two weeks in order to meet our launch date. They actively trimmed that out and are pushing themselves to make it happen by our deadline.
Their team is organized and proactive. We’ve thrown curveballs their way, and they’ve been great at working in parallel and not letting anything impede the progress. Also, communication is super seamless and quick.
What did you find most impressive about them?
I'm most impressed with their understanding of our needs and ability to give us high-quality services at a reasonable price. We get a lot for what we’re paying. Additionally, their team is in tune with the market and trends.
Are there any areas they could improve?
No, I can’t think of anything.
Do you have any advice for potential customers?
Know your product well and know what you’re looking for. Then, relay it to the Jacob Tyler team early on. That’ll ensure that everyone is on the same page from day one.
the project
Rebranding & Market Research for Global App Mktg Firm
"They pushed hard and kept us accountable to deadlines."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am a founding member of a new D2C CBD brand. We are focused on developing completely original, natural, and organic high-end CBD products including tinctures, softgels, creams, and more. We are settling to formally launch this November.
For what projects/services did your company hire Jacob Tyler?
I had purchased an existing company out of the UK and knew it needed to be completely rebranded with a new logo, messaging, positioning, Website and more. Our initial
What were your goals for this project?
The goals were simply to rebrand and do market research to validate the overall positioning (to be developed by Jacob Tyler) and go-to market strategy.
How did you select Jacob Tyler?
We had interviewed several agencies across the country. I found that Jacob Tyler seemed to have the best approach and portfolio that aligned with my needs. I had several conversations with the owner, Les Kollegian and he made me feel comfortable with his approach.
Describe the scope of their work in detail.
The scope of work I hired Jacob Tyler initially for was for visual identity, brand positioning, market opportunities research and go-to market strategy. I was so pleased that now the team is working on our new Shopify Website and planning for ongoing marketing including content development, paid media, and social media, and Amazon store development.
What was the team composition?
I worked with my account strategist Jennifer on a daily/weekly basis as well as the Creative Director (Tom) and Art Director (Jesh). Maddie was the lead research strategist for the overall market opportunities report. Les, the CEO was on every presentation call.
Can you share any outcomes from the project that demonstrate progress or success?
The initial outcomes were not ROI focused. The goal was set a new brand foundation and validate our direction moving forward. Which we did. After formal launch, I will be judging our success in revenue from our new site and ongoing marketing,.
How effective was the workflow between your team and theirs?
Super easy. We used a platform called Basecamp for project collaboration and InVision for creative reviews and commenting. I travel a lot so it made it easy for me to be a part of the process from wherever I was.
What did you find most impressive about this company?
The team. I really felt like they help my hand and created a great experience for me. Their ideas are inventive and scrappy. They pushed hard and kept us accountable to deadlines.
Are there any areas for improvement?
Not really or at least I can't think of anything now. As I work with them more, I may come up with ideas but I really feel like they have their processes down.
the project
Website Rebuild for Real Estate Investment Company
"They are a great company to work with."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a design and construction assistant for Merlone Geier Partners. We invest and develop shopping centers and other retail-driven properties.
What challenge were you trying to address with Jacob Tyler?
We wanted Jacob Tyler to update our company’s existing website with a new design and format. We were looking for a clear, clean and dynamic website that included more detailed information about our business activities and offer better opportunities to provide information to investors, tenants, and other website users.
What was the scope of their involvement?
The process began with a directed, on-site brainstorming session with Jacob Tyler’s team to bring out the unique attributes of our organization. We discussed site architecture, wireframes, website template design and development, and SEO implementation.
How much have you invested with them?
The initial contract was $61,300.
What is the status of this engagement?
Our contract was signed in December 2017 and our company website went live in May 2018. We still work with Jacob Tyler for continued website design.
What evidence can you share that demonstrates the impact of the engagement?
Jacob Tyler modernized our website by creating an impactful and relevant online presence so our company may continue our path for growth and success. The navigation of our website is very user-friendly and exhibits all the information pertaining to our company.
How did Jacob Tyler perform from a project management standpoint?
They were organized and on time with all our deadlines. They were always available when I had questions or requested changes to our final product.
What did you find most impressive about them?
Their experience and communication are great. I liked the fact that they are a small team because you really get the one on one feel which we appreciate.
Are there any areas they could improve?
No, I cannot think of any areas they need to improve.
Do you have any advice for potential customers?
This is a great team to work with. They are quick to respond, so make sure you are as well.
the project
Web Design & Marketing Strategy for Dental Services Company
"Their responsiveness and experience set them apart."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a specialist at a dental services company.
What challenge were you trying to address with Jacob Tyler?
We wanted to have a degree of marketing visibility. We’re a startup, so we needed to have an aligned message and a good marketing strategy so that our customers could see us and find us.
What was the scope of their involvement?
Jacob Tyler is designing our web presence, as well as some ancillary materials that we’ll be giving directly to some of our partners. The team is also helping us with overall marketing strategy, brand messaging, and personality.
They take our model for delivery and create a more comprehensive strategy for reaching the people we need to reach. They’re also working on updating our logo design and designing and developing our website.
Some of the features that they’re creating for the website include video testimonials as well as functionality that enables patients to contact their own dentists.
What is the team composition?
There are 7–8 teammates working on the project including Les (CEO & Chief Creative Officer), Maddie (Brand & Communications Strategist), Jennifer (Senior Account Marketing Manager), Jeshua (Art Director), and a copywriter
How did you come to work with Jacob Tyler?
We looked at companies that do specialized marketing within the dental field. Because we’re a dental service, rather than a one-off dental practice, it seemed like Jacob Tyler was the company that was able to deliver a complete package and was more experienced with doing something on the scale we were looking at.
How much have you invested with them?
We’ve spent $90,000 thus far.
What is the status of this engagement?
Our engagement began in April 2020, and it’s ongoing. We hope to continue working with them as a longterm partner.
What evidence can you share that demonstrates the impact of the engagement?
Jacob Tyler has helped us in terms of our messaging. Even though the project isn’t completed and we don’t have the website up, just doing the messaging has given us materials that we can use right away to pitch and talk to our customers.
This also gives us the ability to make smaller-scale marketing materials like flyers which we can do on a short-term basis. Doing that upfront research and brand messaging work with the team has allowed us to have some early deliverables.
How did Jacob Tyler perform from a project management standpoint?
The team is very thorough when it comes to project management. They are communicative, and we use Basecamp. Jacob Tyler gets back to us within the same day, and they deliver on time or early. Additionally, they solicit feedback and quickly do edits when necessary.
What did you find most impressive about them?
Their responsiveness and experience set them apart. Jacob Tyler has experience working with big contracts and companies nationwide. I talk to the owner and the team members regularly, and the same people who sold us on the project, are the people who we’re working with.
This is usually different in large agencies, where the people you speak to hand off their work to less-experienced teammates. Jacob Tyler strikes a balance between having nationwide experience while remaining small enough to know the people they work with by name and face.
Are there any areas they could improve?
No, nothing stands out.
Do you have any advice for potential customers?
Know that they’re very responsive, so it will be helpful for you to be equally as responsive in order to get the project done on time.
the project
Branding & Messaging for Digital Media Streaming Product
“It was enjoyable, and we would work with them again in a heartbeat.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the President of Bitcentral, Inc. We provide software solutions to help people maximize the value of their media. We have several large broadcast tv news customers, and we do provide on-premise software solutions. We also are in the digital space for video, as well. It allows the customer to own their content and monetize it. We are #1 in the country in the broadcast news space, holding 50% share, which is more than our competitors.
What challenge were you trying to address with Jacob Tyler?
We had a new project, called Fuel, entering the digital media space. So, we needed branding. We also were looking to build our reputation in the digital space.
What was the scope of their involvement?
They came up with the whole brand messaging guide, including the brand story, the reason this solution exists, for our internal team as well as external audiences. They did a positioning statement, describing the core of what the product does, brand promise, tagline, and entire brand personality to define who we are, how we work and how we communicate with our audiences. There were key characteristics of the brand personality, such as nimble, brand-tested, knowledgeable, and a brand voice, setting the tone of the language as passionate, empathetic, confident, and more. They created a consistency between the brand messaging and language.
They came up with unique selling propositions for the various targets/personnel we would address, including CEOs, general managers, head engineers, and users.
They did a similar, less full, branding for Bitcentral.
They also did brand design and backend development of the website; a landing page, called Streamingfuel.com. It’s a lead generation site; they optimized it for SEO and SEM, and tied it into the graphic design and creative of the brochures they created.
They created a four-page Fuel brochure, and a two-page quick sheet.
What is the team composition?
Tom (Creative Director) was the lead creative; there was an account manager and someone working on graphic design. There may have been other working, but those were the three main points of contact.
How did you come to work with Jacob Tyler?
We found them on Clutch. When we spoke with Tom, we felt they could translate our message well. We liked the way they delivered for their other clients; simplified and creative messaging.
How much have you invested with them?
We spent $60,000.
What is the status of this engagement?
We worked together from October 2019 – June 2020.
What evidence can you share that demonstrates the impact of the engagement?
We needed the branding done quickly, and were impressed with how quickly they worked without sacrificing quality. Their work hit the right tone; our founder felt it was brilliant. We really liked the way they translated the words into visual concepts for the brochures and website. Feedback from everyone has been quite positive; great output.
How did Jacob Tyler perform from a project management standpoint?
They were extremely responsive and available. We communicated continuously, mainly via email.
What did you find most impressive about them?
They deliver on their promise in a timely manner. Their process was great; they interviewed key people and really listened, implementing all the necessary key things into their work. They felt like a partner rather than a vendor. It was enjoyable, and we would work with them again in a heartbeat.
Are there any areas they could improve?
Some of it could’ve been on our end, but there were times when some of the efforts on the website didn’t solve the problem with the first, or second, attempt.
the project
Web Dev & Branding for Electrical Contracting Company
"They’re always looking for the newest tech to make a website stand out from anyone else’s.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the marketing and communications manager for Helix Electric, we’re a specialty contracting Jacob Tyler.
What challenge were you trying to address with Jacob Tyler?
We had a 10-year-old website that needed to be revamped.
What was the scope of their involvement?
We contracted them for branding and messaging and the design and development of our new website. We wanted a whole new look, and we wanted it to be clear as to who we are and where we’re going.
We provided them with a bulleted list of issues we were having or ideas we wanted to include in the sight. We also did a bit of research on other sites, new technology, and modern looks. We just gave them an idea of what we did and didn’t like on some existing sites.
For the branding part of the project, they put together a meeting and started interviewing leadership in our company. I think they sat down with all of our executives at one of our offices to talk about what our brand is. We determined who we are, what we do, and why we do it.
What is the team composition?
We worked with a branding manager and two other employees. Then once we went into the design part of the project, we worked with the coordinator that was with us throughout the service and a designer. After that, we worked with a developer.
How did you come to work with Jacob Tyler?
Our VP put out some feelers while looking for a design firm and Jacob Tyler was provided as a reference. Then we did some research and spoke with them and determined that they were the right fit.
How much have you invested with them?
The contact was close to $50,000.
What is the status of this engagement?
The project lasted from October 2019–April 2020.
What evidence can you share that demonstrates the impact of the engagement?
They were very patient with us. They were flexible and we were able to introduce new ideas. They gave us some feedback as to if there were any limitations, but there were very few. They were just very proactive about finding alternatives. They listened to our needs, and overall, they’ve provided a very good service. They offered a lot of modern technology for the questions we had regarding how the site would look in the future.
How did Jacob Tyler perform from a project management standpoint?
We used Basecamp. The coordinator was always on task. They introduced us to a schedule of delivery and we knew all the milestones we needed to hit. Working on this throughout COVID-19, they kept moving forward and delivered within our deadlines.
What did you find most impressive about them?
Their creativity really stood out and the designers were awesome. They took our ideas and were able to come up with solutions. Every time we met with them, we were productive and moved the project forward. They’re always looking for the newest tech to make a website stand out from anyone else’s.
Are there any areas they could improve?
I don’t really have anything on their end that needs to be improved.
Do you have any advice for potential customers?
Be open. You don’t need to hold back on any ideas that you may consider crazy.
the project
Branding, Web Dev, & PPC for Dietary Supplement Firm
"Jacob Tyler’s designs are on point."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the founder of Nature Gains LLC—a dietary supplement firm.
What challenge were you trying to address with Jacob Tyler?
I rolled out our first product and needed help with our marketing efforts. I also needed help building my brand, website, and PPC efforts.
What was the scope of their involvement?
Jacob Tyler developed my website from scratch, completing both front- and backend development. They designed the whole website too.
They created logos for our first product and our company. Their team also developed my brand personality, messaging, and guidelines including our colors. They also provided strategy around how to communicate with people in the future. Their team designed the label on our containers and our business cards.
Their team’s almost done with their branding and design efforts, so we haven’t gotten into paid advertising yet. We should launch the website in the next two weeks.
What is the team composition?
I’m in contact with almost everyone on their team. We work with Christina (Senior Account Manager), Jeshua (Art Director), and Tom (Creative Director). Les (CEO & Chief Creative Officer) and Heather (Director of Project Management) have joined our meetings.
How did you come to work with Jacob Tyler?
I wanted to work with a service provider that had experience and expertise in my particular industry. I found Jacob Tyler on Clutch and looked into their work. They seemed to be a perfect fit for my business needs.
How much have you invested with them?
We’ve spent about $60,000 on their services.
What is the status of this engagement?
We started working together in December 2019 and the work is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
I’m extremely happy with their designs and their branding. Jacob Tyler created designs that were exactly what I wanted.
How did Jacob Tyler perform from a project management standpoint?
They meet all their deadlines. When I needed a product quicker than expected, their team delivered on time. I like that Les is involved in many of our meetings. I like their team’s hands-on approach to the process.
What did you find most impressive about them?
Jacob Tyler’s designs are on point. With the label design, they were able to give me exactly what I wanted. I love the website’s design, which is clean, simple, and modern.
Are there any areas they could improve?
There’s nothing for them to improve right now.
Do you have any advice for potential customers?
They’re good in their focus industries. If what your company and project fits into those categories, I recommend them.