We are a Brand and Digital Marketing Agency

Your success is hinged upon how you communicate your brand to the people you wish to affect the most. Without a pointed sense of purpose and aesthetic, your brand can fall out of step with who you are as a business. It’s a disconnect that can be costly to your bottom line. We work with you to reveal the story of why you do what you do and bring it to life. We find what’s compelling and ensure it resonates across all platforms and marketing initiatives.

From brand strategy, through design and development, our team of experts create engagement for your brand in a novel way that drives profitability.

 
$25,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2000
Show all +
San Diego, CA
headquarters
  • Jacob Tyler
    6863 Friars Road
    San Diego, CA 92108
    United States
    619-379-0007

Portfolio

Key clients: 

AT&T, Novartis, Discovery Channel, SONY, TED, Nuvasive, Terranea Resort, Hilton, Four Seasons, Ken Blanchard, American Cancer Society, YMCA, California Coast Credit Union, Miramar Federal Credit Union, Blink Energy Water, iTan Spa & Salon, SD Italian Film Festival, National Institutes of Health, Health.gov, San Diego Airport, Qualcomm, Wings-n-Things, Platt College, Point Loma Nazarine University, Hilton, iTan, Omnitracs, Rubios Coastal Grill, SD Chargers, Hensel Phelps

Jacob Tyler is the Agency of Record for Princeton Identity, a leader in biometric trechnology. This video was developed for the product release of Access 200. Jacob Tyler has developed the brand story and all trade show and marketing collateral for Princeton Identity, as well as the tagline, Technology that Powers Freedom.

Hensel Phelps

Jacob Tyler completed the full rebrand and Web design for Hensel Phelps. Visit http://www.henselphelps.com

Carnosyn (Choose Carnosyn Campaign)

Visit http://choose.carnosyn.com/to view the full landing page campaign. The video was viewed over one million times in 43 days. Over 30% viewed more than 30 seconds according to TruView analytics. 

Visit http://loading.carnosyn.com/ for the full landing page campaign.

YMCA

visit http://www.ymca.org

Reviews

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Web Dev & Design for San Diego Pride

"I speak very highly of Jacob Tyler when anyone asks who made our website."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. - May 2018
Project summary: 

Jacob Tyler designed and built a WordPress website to boost overall functionality and design, with the primary new feature being online calendar capability for events and ticket sales.

The Reviewer
 
11-50 Employees
 
San Diego, California
Alex Villafuerte
Marketing & Communications Manager, San Diego Pride
 
Verified
The Review
Feedback summary: 

The improved site, lauded internally and externally, has markedly increased ticket sales and conversion rates. Jacob Tyler’s responsiveness and ability to turn constructive feedback into implementable, on-time deliverables are hallmarks of their work.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing and communications manager for San Diego Pride. Our mission is fostering pride, equality, and respect for the lesbian, gay, bisexual, and transgender community. I oversee all incoming and outgoing messaging for the organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

We had a decaying website that needed a lot of maintenance. It wasn't doing what we needed in terms of conveying our message. It really focused on the annual parade and festival, and not our year-round civic engagement.

SOLUTION

What was the scope of their involvement?

They provided backend development as well as the frontend design for a new WordPress site. The design and the layout, as well as the architecture of the site, was created to highlight our organization. We’re unique in that we have one big annual event, and many small events. They created an Events page that we use as a calendar to highlight the smaller events throughout the year. The programs page is really robust; it includes our various departments, as well as our education and outreach avenues.

What is the team composition?

I worked mainly with a project manager.

How did you come to work with Jacob Tyler?

They were on our target list as a top agency here in San Diego. Our director of development led the search and put out bids. Jacob Tyler came back with the most detailed, comprehensive proposal.

What is the status of this engagement?

The project took place from January–May 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site has only been live for a few weeks, so we haven't looked at the full metrics yet. However, we have seen an increase in ticket sales. We averaged 4–5 tickets sold around this time last year. Right now, we're seeing 18–25 tickets sold. It's a much higher conversion rate. We did a big press release the week after it launched, and we’ve had glowing reviews of the new site. All of the reviews agree that it’s much cleaner, more beautiful and robust compared to the old site.

How did Jacob Tyler perform from a project management standpoint?

The team is great. Their communication was seamless. They’re always on point and quick. They use a variety of tools and software for web processes or submitting tickets for bugs. They were flexible about scheduling meetings based on our availability. They made things very easy for us. Even after the site launched, they've been responsive and haven't fallen off the radar.

What did you find most impressive about them?

Their level of expertise gave us confidence throughout the project. They’re able to work with people who may not know much about websites. They never simply gave in to what we wanted; they provided advice on what we should do. The way they laid out the site allows us to better tell our full story, and leverage the size of our organization to help smaller nonprofit organizations. I speak very highly of Jacob Tyler when anyone asks who made our website.

5.0
Overall Score It was an overall great experience.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always beat the timeline or were right on it.
  • 5.0 Cost
    Value / within estimates
    We’ve seen a positive ROI.
  • 5.0 Quality
    Service & deliverables
    From discovery to launch, the communication was great.
  • 5.0 NPS
    Willing to refer
    I’m very likely to recommend them.

Web Development & Design for Real Estate Investor

"I appreciate that they got the job done and remained personable while doing it."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2017 - Apr. 2018
Project summary: 

Jacob Tyler led a rebranding effort by revamping a website. They redesigned the site’s frontend and built out additional functionalities. They also collaborated with another vendor to integrate custom software.

The Reviewer
 
51-200 Employees
 
San Diego, California
Project Manager, Real Estate Investment Company
 
Verified
The Review
Feedback summary: 

They worked diligently through each stage of development to create an upgraded website with aesthetically pleasing visuals. While the site didn’t meet its initial launch date, a talented project manager kept everyone organized and focused on delivering a high-quality product.

BACKGROUND

Introduce your business and what you do there.

I’m a project manager for a real estate investment company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

Our website was outdated and we needed a development firm to assist a redesign effort.

SOLUTION

What was the scope of their involvement?

Once the project began, we had a kickoff meeting with Jacob Tyler to help them understand how our company works and what we’d be comfortable with design-wise. We discussed the timeline and they were upfront with expressing their concerns. I appreciated that they didn’t sell us on something they couldn’t deliver.

There were various deliverable points where they showed us mock-ups of different website pages. A month and a half before the site was supposed to launch, they delivered a beta version of the site to demonstrate its functionalities. Unfortunately, the other development team responsible for integrating a custom system didn’t start their portion of the project early enough. As a result, they held Jacob Tyler back from launching the site as scheduled. Currently, the site is online and we’re working out some minor issues. We’re happy with the experience and are planning future updates with them.

What is the team composition?

Andrew (Account Director, Jacob Tyler) was our primary point of contact. I also had regular conversations with Les (CEO, Jacob Tyler) where he called to confirm everything was going okay. We’ve also interacted with their head designer and other various resources.

How did you come to work with Jacob Tyler?

I initially reached out to a handful of development firms to discuss the general cost of the project and gauge the achievability of our proposed schedule. I invited several vendors to bid for the project, but we ultimately selected Jacob Tyler. They offered the best price and made an effort to understand an existing system to be integrated into the website. Proactively engaging our challenges put them a step ahead of the other companies we considered.

How much have you invested with them?

We spent a little over $60,000.

What is the status of this engagement?

We started working together in November 2017 and the website launched in April 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our company isn’t very forward thinking when it comes to utilizing new technology. Jacob Tyler tried to pull us into the current century by increasing the web traffic on our site. However, all of our investment funds come from private investors. We don't try to attract new investors to our website because it’s not necessary. Instead, we want people to have a positive experience when interacting with our brand online. The internal response has been positive as my colleagues have praised the site’s fresh and modern appearance. We didn’t realize how dated our old website was until we saw the new one.

How did Jacob Tyler perform from a project management standpoint?

They're organized, they never reschedule meetings, and they stick to the tasks at hand. Andrew was our dedicated project manager and he was absolutely wonderful to work with. He was responsive whenever we had questions and could explain tech-related topics to people not well-versed in web development. He effectively collaborated with the various parties needed to make the project happen. Nothing fell through the cracks and every member of their team seemed focused on the project.

What did you find most impressive about them?

The employees of Jacob Tyler seem genuinely happy to be there. No one likes working for a company that isn’t run correctly, so seeing a happy and engaged staff gave us the confidence to hire them. I appreciate that they got the job done and remained personable while doing it.

Are there any areas they could improve?

We had some frustrations during the final days and weeks before the launch date. I’m not a web developer, so I had difficulty providing the login information to our hosting platform. As it turns out, the hosting platform we were using was the wrong type. Their use of an outside consultant might've caused some of that confusion during the final stages of the project. Ultimately, they delivered on what was promised.

Do you have any advice for potential customers?

Jacob Tyler will deliver an amazing end product, as will others. So if you are choosing between several developers of good repute, choose the one whose personality suits your work approach best. They're a more relaxed company, so if you're looking for people who wear suits every day, Jacob Tyler probably isn't the team you'll feel most comfortable with. However, if you want a group of people who you can have a casual conversation with between meetings, you'll be very happy working with them.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We didn’t meet the original launch date.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They met all our expectations from both a functionality and design perspective.
  • 5.0 NPS
    Willing to refer
    The final product looks great and they were easy to work with.

Branding, Logo Design & Web Dev for Law Firm

“They have a way of branding that sets you apart, because they themselves are truly unique and talented.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2010 - Dec. 2011
Project summary: 

Jacob designed the rebranding of a company, including the website, logo, color scheme, and supporting marketing collateral. They continue to update and provide additional design work as needed.

The Reviewer
 
1-10 Employees
 
La Jolla, California
Peter Potente
CEO & Owner, POTENTE, a Professional Law Corporation
 
Verified
The Review
Feedback summary: 

Jacob continues to provide top-quality, unique designs that have added value to the business for nearly a decade. Their high-energy, creative culture and strategic approach to design sets them apart. Efficient and timely on projects, working with their team is a seamless process.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO and owner of POTENTE, a Professional Law Corporation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

About nine years ago, the relationship between my business partner and I was terminated, so I was looking to do a complete rebrand of the company.

SOLUTION

What was the scope of their involvement?

I had several in-depth meetings with their team over the course of a couple months initially. Before we discussed branding, it was important to their team to fully understand our business. Once they felt they grasped our mission, goals, and the types of clients we have, they started designing our website and provided a lot of creative direction as needed. They designed our logo, color schemes, and marketing collateral (i.e., business cards, letterhead, signage). They even sourced the exact color of paint for our office that was chosen for our color scheme.

What is the team composition?

I worked directly with Les (CEO, Jacob Tyler), but my employees worked with others on their team as well.

How did you come to work with Jacob Tyler?

I asked other colleagues for recommendations and interviewed a few of Jacob's previous clients. Based on those references, I decided to meet with them and I immediately liked their creative energy and culture.

How much have you invested with them?

We've invested between $50,000–$60,00 over the years.

What is the status of this engagement?

We started working together in July 2010 and although the rebranding effort was completed by the following year, we continue to work together on various design projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've received a lot of positive feedback on the website and overall branding from colleagues and clients alike.

How did Jacob Tyler perform from a project management standpoint?

Their team operates very efficiently and executes quickly on our requests. They're one of the best service providers we work with. By providing additional creative input, it felt as if we hired a genuine partner to help us build a sustainable brand. Unlike other design firms, Jacob works to build truly organic relationships with their customers, which is why we continue to work with them.

What did you find most impressive about them?

I'm most impressed by their creative energy. They have a way of branding that sets you apart, because they themselves are truly unique and talented.

Are there any areas they could improve?

I can't think of anything. We've been working with them for almost a decade and I've never had a problem.

5.0
Overall Score I love working with them and it continues to be a great experience.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They set timelines and they always stick to them.
  • 5.0 Cost
    Value / within estimates
    Their prices are fair for the level of quality they provide.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Redesign for Environmental Consulting Firm

"Our firm loves the new website."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July - Dec. 2017
Project summary: 

Jacob Tyler redesigned an outdated website. They modernized the color scheme and integrated an existing blog to improve search engine visibility.

The Reviewer
 
201-500 Employees
 
San Diego, California
Marketing Editor, Environmental Consulting Firm
 
Verified
The Review
Feedback summary: 

The modern site generated new leads immediately. Jacob Tyler’s team accommodated specific requirements and worked collaboratively to find solutions. They produced high-quality results at a price comparable to less-skilled competitors. They met all deadlines, save for a short launch extension.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing editor of an environmental and engineering consulting firm. We help public and private clients plan, design, permit, build, and manage projects that improve infrastructure and the natural environment.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

Our website built by a previous vendor was extremely out of date. It wasn’t very navigable and much of the information was out of date. We reached out to Jacob Tyler for a redesign.

SOLUTION

What was the scope of their involvement?

We provided our brand guidelines and they provided detailed wireframes to help us translate our color palette into a new motif throughout the entire website. We plan to also incorporate these designs into our marketing materials.

They also integrated our blog and website into a single site, making it easier for visitors to discover our blog content.

What is the team composition?

We worked directly with the founder, Les [CEO/Creative Officer, Jacob Tyler]. Amanda [Senior Brand Manager, Jacob Tyler] served as our initial account manager, but she’s since left the company. We then worked with Sophia [Digital Producer, Jacob Tyler]. Rami [Senior U/X Designer, Jacob Tyler] provided UX/UI design.

How did you come to work with Jacob Tyler?

We ran a Google search for web design firms. We had undertaken a redesign of our firm intranet the previous year with an agency that wasn’t close to us, but found it difficult to collaborate, so for our web redesign we wanted a local firm.

We liked the look of Jacob Tyler’s website and thought it meshed well with our own aesthetic. We contacted them for an initial interview and their presentation really blew us away.

How much have you invested with them?

Between $45,000-$50,000.

What is the status of this engagement?

We worked together between July 2017–December 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Ten potential clients reached out to us through the redesigned website to request proposals in the first two months after launching.

How did Jacob Tyler perform from a project management standpoint?

Amanda was phenomenal. She was very communicative, stayed on top of every task, and kept me updated along the way, answering any questions. Our second project manager had a different style, and while there was obviously a period of adjustment, she was also very helpful.

We ended up having to extend the launch by three weeks due to project manager turnover, but the new launch date ended up being better for us.

What did you find most impressive about them?

We had a lot of specific needs and our own ideas about how to accomplish those goals. Jacob Tyler’s team was very accommodating. They took in all of our suggestions and made sure every need was met.

Are there any areas they could improve?

I would have appreciated more regular updates during the development phase. We didn’t hear from them for a few weeks as they prepared the first draft. I also wish I had received more notice about our change in project management.

5.0
Overall Score They were very helpful throughout the project and produced an excellent final product.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They met most deadlines and the short launch extension ended up working in our favor.
  • 5.0 Cost
    Value / within estimates
    The price was comparable to our previous redesign, but the results were significantly better.
  • 5.0 Quality
    Service & deliverables
    We were highly impressed by the quality of their deliverables. Our firm loves the new website.
  • 5.0 NPS
    Willing to refer
    We’ve already recommended them to our subsidiary.

Web Dev & Design for International Licensing Company

“We’re always looking for other projects we can do with Jacob Tyler.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2015 - June 2016
Project summary: 

Jacob Tyler provided full-stack development of a WordPress website. Features include a user-facing directory of representatives and a blog. They also designed a subdomain template for global brand management.

The Reviewer
 
1-10 Employees
 
Newport Beach, California
Kelly Buchan
CEO, Ullman Sails International
 
Verified
The Review
Feedback summary: 

The main site and subdomains are aesthetic upgrades while still retaining the brand’s voice. As a result, all sites have experienced a significant increase in traffic since Jacob Tyler’s revamp. Their deliverables provided the expected solutions and were completed ahead of schedule.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Ullman Sails International. We're a licensing and brand management company for sail-making companies around the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

We had an outdated website and as an international brand, we needed an international website that could direct users to our local loft locations. In addition to a main brand website solution, we wanted to create a subdomain template for all of our locations worldwide.

SOLUTION

What was the scope of their involvement?

Through full-stack design and development, they built the website on WordPress. In order to link web-users with our loft location, Jacob Tyler designed a loft locator map. It’s essentially a worldwide directory of our representatives that enables customers to find the closest loft to them. They also created a blog that we could post content too and profile the expertise of our people as well as our products.

The other aspect of their work was the creation of a subdomain template. This template allows us to control our digital footprint by easily creating location-specific websites that are intuitive and on-brand. Additionally, template helps ensure we have a consistent aesthetic and web presence worldwide.

What is the team composition?

We worked with their CEO and one developer.

How did you come to work with Jacob Tyler?

Les [CEO, Jacob Tyler] had been a guest speaker in one of our marketing coordinator’s college courses. So we looked at Jacob Tyler when we started getting estimates from different web companies. We then met with Les and his team and they were extremely engaging. They had clearly done research on our current web presence and were able to provide ideas and solutions within that initial meeting. Considering they immediately understood our brand, we were confident they could produce the results we needed.

How much have you invested with them?

The total project cost around $100,000.

What is the status of this engagement?

The project took place June 2015–June 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve experienced a significant increase in unique visitor traffic since the redesigned main site and subdomains launched.

How did Jacob Tyler perform from a project management standpoint?

They responded quickly to any question and were generally organized and timely. After sending them a list of items that need addressing, they’d reply with a comprehensive email or even call to talk through the issues. We also used Basecamp to efficiently communicate info to developers as they built the site. This approach allowed Jacob Tyler to keep the project moving and they even delivered the website earlier than promised.

What did you find most impressive about them?

I was impressed with how quickly Les and his team grasped the voice and aesthetic of our brand. When designing the look and feel of the site, they took extra steps to understand the company’s history and traditions. This enabled them to revamp our brand with modern technology and design principals while remaining true to the company’s origins.

Are there any areas they could improve?

I have no recommendations, it was easy doing business with them.

5.0
Overall Score We’re always looking for other projects we can do with Jacob Tyler.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They never missed a deadline and often exceeded them.
  • 5.0 Cost
    Value / within estimates
    Considering the service we got, we’re happy with the value.
  • 5.0 Quality
    Service & deliverables
    The product delivered met our expectations.
  • 5.0 NPS
    Willing to refer

Web Design for Wildlife Theme Park

"Jacob Tyler is doing a fantastic job attracting new people, and have really upped our game."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
June 2013 - Ongoing
Project summary: 

After an underperforming vendor failed to deliver, Jacob Tyler rebuilt the WordPress website, improved SEO, and retargeted ad campaigns for a theme park. They continue to maintain these processes.

The Reviewer
 
1-10 Employees
 
Flagstaff, Arizona
Dean Powell
Marketing Manager, Out of Africa Wildlife Park
 
Verified
The Review
Feedback summary: 

Google Analytics show a significant increase in new business, and the target audience is clearer. Jacob Tyler’s creativity and flexibility in the face of seasonal ebb and flow demonstrates their understanding. They are willing to lead or to follow as the project requires.

BACKGROUND

Introduce your business and what you do there.

I am the marketing manager at Out of Africa Wildlife Park, an animal theme park in Arizona. Located about an hour north of Phoenix and 30 minutes south of Sedona, we educate, entertain, interact, and provide a variety of tours, encounters, and shows that provide our guests with a unique experience different from a typical zoo.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

The owners signed a hefty contract with a full-service marketing agency that did not deliver. Additionally, our website was archaic and managed by a separate 3rd-party provider who was not timely with update requests. We sought out an agency that could build a robust website for us – backend and front end – using WordPress, thus allowing us to manage content internally and in real time. 

SOLUTION

What was the scope of their involvement?

They provided a list of all the pages and secondary/subsequent pages needed for the website. They put forth a plan with a hierarchy and templates, which showed us how the flow would work. This process also opened up new avenues of opportunity we had previously not even imagined. And again, the editing capability in WordPress. Jacob Tyler trained us on how the content management worked. We saw traffic increase once the site went live and SEO was introduced into the equation. They also worked closely with us to identify keywords that would help us target the appropriate audience.

What is the team dynamic?

Sophia [Digital Producer, Jacob Tyler] is our interim project manager. She has worked with us for only a couple of weeks now, but is already doing an excellent job. Previous to her, we had a long-time manager, Amanda [Senior Brand Manager, Jacob Tyler] who was wonderful.

How did you come to work with Jacob Tyler?

The owners were nervous to take on a new agency after their previous bad experience. However, we still needed a new website, and a colleague of ours recommended Jacob Tyler.  We spoke directly with the owner, Les, and he gave us a proposal that was very reasonable for the scope of work. It started with the website. They built our confidence with that, so we inched our way into other projects. We've seen more deliverables and ROIs [returns on investment] from them, but we are always selective about the projects we outsource.

How much have you invested with them?

We spend roughly $100,000 a year with Jacob Tyler, another $40,000 indirectly. Every new dollar spent has always brought a significant ROI.

What is the status of this engagement?

We began work with them in June 2013, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We review our Google Analytics closely, and we’ve been able to fine-tune our target audience. Our sales conversions are up in quality and quantity. Our online audience last year was about 55% repeat business and 45% new customers. This year, we’ve seen 72% new customers and 38% repeat business. That’s a significant increase in the number of people coming to the park for the first time. Jacob Tyler is doing a fantastic job attracting new people, and have really upped our game.

How did Jacob Tyler perform from a project management standpoint?

Through our partnership, all of our account managers have been very good, and always with an open channel of communication. With each new manager comes a bit of a lag time as they come up to speed on our account. In most cases, they had some familiarity with our account before assuming the lead role.  

This scenario sometimes creates a learning curve for both OOA and Jacob Tyler, but we understand we are not their only client and change is a constant. They need adequate production time, and we’ve had to adapt by balancing our irregular schedule. We’re a seasonal business, so we have to be as efficient as possible during the off-season. They do well working with us, in spite of our variability. They understand the dynamics and the psychology at play.

What did you find most impressive about them?

The team at Jacob Tyler has always been very creative and flexible to our needs. They have excellent, innovative ideas but aren’t hurt or insulted if we can’t or don't use them all. We work well together because they understand the uniqueness of our business. Knowing when to take a leadership role and when to be sensitive to the politics of a dynamic environment has given us confidence in the decisions we make.

For example, they showed us that retargeting ads would grow conversions over time, and helped us be patient. That guidance did, in fact, lead to substantial online sales increases, so their coaching and counseling is a great strength.

Are there any areas they could improve?

While I consider our communication very good, it's something that can always be improved. In particular, prioritizing projects to better work within our retainer and regularly updating that list. It's a good sign when you have to think this long and hard about areas where they can improve.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Any scheduling issues have usually been on our end. They do a great job in spite of our scheduling challenges.
  • 4.5 Cost
    Value / within estimates
    We have very thin margins. We definitely see improvements, and the cost is justified. We’re always looking for more value.
  • 5.0 Quality
    Service & deliverables
    They remain flexible with all the dynamics in play, and accomplish various tasks in spite of everything we throw at them.
  • 5.0 NPS
    Willing to refer
    I would gladly recommend Jacob Tyler.

Web Dev & Design for Construction Company

“Jacob Tyler went beyond expectations in exceeding our goals.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2016 - May 2017
Project summary: 

Jacob Tyler redesigned the WordPress website including backend development and design work on the frontend. They worked with the corporate office to assure alignment with corporate guidelines.

The Reviewer
 
1001-5000 Employees
 
Greeley, Colorado
VDC Manager, Construction Company
 
Verified
The Review
Feedback summary: 

The new and enhanced website is providing improved results. This fun and effective team went above and beyond to deliver a winning experience. Their flexible design process and effective project management produced impressive results.

BACKGROUND

Introduce your business and what you do there.

We are recognized as one of the premier general contracting firms in the United States since 1930’s, specializing in planning, building and managing facilities in every building sector, including healthcare, aviation, higher education, federal and justice. I’m a virtual design and construction (VDC) manager. I manage the integration between technology and our operations and work with several groups within the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

Our website was outdated. We needed to refresh the landing page. Our website didn’t serve the purposes of stating our goals, showcasing our portfolio, attracting better talent, or giving access to news in an intuitive format.

SOLUTION

What was the scope of their involvement?

The Jacob Tyler team worked with us through wireframing, design development, web development and QA/QC process. Our website is developed on WordPress. Jacob Tyler did both backend development and frontend design work.

What is the team dynamic?

The team dynamic was amazing. We had open lines of communication throughout the process which ultimately helped us get our job done effectively. We worked with Les [CEO, Jacob Tyler], Amanda [Senior Brand Manager, Jacob Tyler], Rami [Senior UX Designer, Jacob Tyler]. We also had a web development team that joined the group during the later phases of the project.

How did you come to work with Jacob Tyler?

We approached a number of companies in the industry. We went through the RFP process and selected Jacob Tyler. Their proposal was impressive and complete for what we needed. They did good research on our profile, our website, and what we needed and didn’t need. They were a good fit for us.

How much have you invested with them?

We invested over $60,000.

What is the status of this engagement?

We started working together in October 2016 until May 2017. They still help in some capacity.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are seeing better results on our website. We ended up with a more enhanced site than we anticipated. We created expectations with our goals and targets. Jacob Tyler went beyond expectations in exceeding our goals.

How did Jacob Tyler perform from a project management standpoint?

They were excellent. I’d give them an A++. From the beginning, they had a good schedule, good budget assigned to this project, and a good breakdown of numbers. Amanda and her team ensured that we stayed on schedule and on budget and that we hit the milestones. In the design process, ideas evolve and needs change. We were demanding more for the process, but Amanda did a good job of ensuring that the schedule was met while incorporating our needs. We had project management tools and charts.

What did you find most impressive about them?

I like their design process, which was flexible. Their project management team was good with the tools they used. The people they have are talented. The most impressive element is that we had fun working with them.

Are there any areas they could improve?

Not that I can think of.

Do you have any advice for potential customers?

Trust the team. Trust their people. They are really good at what they do. They understand the ins and outs of how web development works. This team has seen this industry more than anybody else. They understand the business and what it takes to get things done.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always met the deadlines that they committed to. We had a couple of demands afterwards that pushed the schedule out, but that was our issue.
  • 5.0 Cost
    Value / within estimates
    They finished the project under the budgeted amount.
  • 5.0 Quality
    Service & deliverables
    We had goals at the beginning, and they exceeded them. I’d give them 6 if I could.
  • 5.0 NPS
    Willing to refer
    It’s a fun group to work with. I always recommend people to work with them. They’re fun. Les is fun too.

Branding & Marketing for San Diego Distillery

"They’re really invested in the brand. ... They go above their call of duty."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2010 - Ongoing
Project summary: 

Jacob Tyler created a brand from scratch, providing logo & packaging design, product positioning, marketing & social media strategy, print ads, & interior design support for a vodka distillery.

The Reviewer
 
1-10 Employees
 
San Diego, California
Nick Apostolopoulos
President, 619 Spirits
 
Verified
The Review
Feedback summary: 

Jacob Tyler’s project managers went above and beyond to get to know the brand and differentiate it in the market. They used strategic, out-of-the-box thinking to create clever yet cost-conscious approaches for the new product packaging and marketing strategy.

BACKGROUND

Please describe your organization.

I am the owner and president of a distillery in San Diego. The primary spirits we make are vodka and vodka infusions. Though we don't make flavored vodkas, we infuse them with locally sourced ingredients such as cucumber, coffee, and pepper.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Jacob Tyler?

It was everything. We were marketing a new brand from scratch. We needed to create the brand, the packaging around the brand, the marketing strategy, and the product positioning.

SOLUTION

Please describe the scope of their involvement in greater detail.

The primary goal was to create locally produced vodka that had the San Diego feel and vibe. The first step was to sit down and come up with the basic branding, including the look and feel of the logo, the packaging, the shape of the bottle, the colors, and the overall brand concept. Our packaging and colors changed along the way to reflect the different infused vodkas. Jacob Tyler made branding boards where they put together sheets to conceptualize the different routes we could go with the brand. The process ultimately brought us to the name, "Contemporary Craft."

We also went through the process of determining what the brand story would be. Then we needed a website and advertisements. Jacob Tyler helped us figure out where we should advertise. They designed and delivered everything from the print ads for a few different local magazines, our social media, and our website. They handled everything soup to nuts as far as managing the brand. They helped us refine and figure out the product and company direction. We're now working with Jacob Tyler to help us with branding for a new space we recently purchased including its interior design pieces.

How did you come to work with Jacob Tyler?

I had seen some of their work in the past and was impressed with what they were doing. When I first sat down and talked to them, they had some really cool ideas about how to attack the market. They wanted more than just our business. They were really excited about delivering clever, out of the box ideas to build a brand in a market that's already saturated with big brands that have large advertising budgets. In addition to their expertise, I liked the fact that they were excited about digging in and figuring out ways to differentiate our brand.

Could you provide a sense of the size of this initiative in financial terms?

We've spent about $100,000-$150,000 over six or seven years.

What is the status of this engagement?

We started working with them October 2010 and have been working together ever since.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We’ve gotten exposure in the media, but it’s hard to track that directly back to sales because we’re such a small company.

How did Jacob Tyler perform from a project management standpoint?

We’ve been assigned to different project managers over the years and some have been better than others. We’ve always had a project manager and sometimes it’s been Les [Owner, Jacob Tyler]. They use a project management system called Basecamp to manage what's going on. It's easy for me to go on there and post something I need. Not only does the project manager receive my emails, but also whoever else might be working on the project. It allows us to stay in the loop and make sure we're all in check. In the beginning, we were working with a team of two or three people, a project manager, and some design folks. There have been a few times where we've had bigger marketing pushes where we brought in a few more people to help to ad copy and other tasks. They've always been really good at being responsive to us. They've always managed to turn things around and get it done when I come to them with such a last minute project. They jump through hoops for us.

What distinguishes Jacob Tyler from other providers?

They’re really invested in the brand. We’ve gotten business from bars interested in selling our product because the Jacob Tyler staff talked to them about us. They really care. I'll regularly get calls from them about new opportunities for our brand or events where we should market our product. This isn't something that drives any revenue to them but they are still invested. They go above their call of duty.

Is there anything Jacob Tyler could have improved or done differently?

Their project management could be a bit more fluid. They're so eager to please that a lot of times they promise things that they struggle to deliver. We will then be slammed at the last minute trying to get something done. I would suggest that they have a bit more communication from their team about their real bandwidth.

5.0
Overall Score They’re kind of a part of our company. They’ve really helped grow the brand.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They're great about hitting deadlines, but sometimes they put themselves in a crunch. They come through, but I'd like to have greater clarity with the schedule up front so we're not running around in a panic at the end.
  • 5.0 Cost
    Value / within estimates
    They go above and beyond for us. They’re not cheap, their work is always top shelf. Even when we ask them to do something on the cliff of a budget, I'm amazed at what we get back.
  • 5.0 Quality
    Service & deliverables
    They always come through for us whenever we need it, to the point where they will work on the weekend to get us our deliverables.
  • 5.0 NPS
    Willing to refer
    I recommend them all the time.

Web Dev & Redesign for Swedish Study Abroad Program

"Their attention to detail, personalized care, and customized approach are what set them apart."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
May - Oct. 2016
Project summary: 

Jacob Tyler created a brand new website and built application software to attract and lead more students to apply and enroll in a university study abroad program.

The Reviewer
 
1-10 Employees
 
San Diego, California
Ken Wagner
Executive Director, The Swedish Company
 
Verified
The Review
Feedback summary: 

Jacob Tyler’s new website resulted in immediate positive feedback and an almost 30% increase in applications. Their personal attention and ability to listen to the client’s needs and respond thoughtfully were most notable.

BACKGROUND

Introduce your business and what you do there.

The Swedish Program is a study abroad program for American colleges and university students affiliated with Stockholm School of Economics in Sweden. I’m the executive director and chairman of the board of trustees.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

Our website was six or seven years old, and we wanted to develop a brand new website that would attract and lead to more students applying and enrolling our program. We had received feedback from former students and staff that we needed a new website.

SOLUTION

What was the scope of their involvement?

Jacob Tyler did the frontend design and backend development of the new website. We have students applying online so they developed all the necessary software for students to apply.

My point of contact and project lead was Sean Connacher and Les Kollegian. I also worked with the web designer and backend tech people who developed all the software.

How did you come to work with Jacob Tyler?

I live in San Diego and did a Google search for LA, San Francisco, and San Diego. I liked Jacob Tyler’s website the best. I had an in-person meeting with their development lead and was impressed. I met with Les Kollegian, CEO, and was very impressed with him as well. Their office was cool and given my demographic of college students, I wanted a website that was perceived as cool. They submitted proposals and I was extremely impressed with their presentation.

What is the status of this engagement?

I started working with them in May 2016 and the project was completed in October 2016. However, I am continuing to work with Jacob Tyler on other projects as well.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We immediately received great feedback on the website from prospective students, faculty, and study abroad advisors which is our main clientele. Our applications increased by almost 30%. The website was obviously a big success.

How did Jacob Tyler perform from a project management standpoint?

They were great at listening to what we wanted instead of trying to impose ideas. They sincerely wanted to hear what we thought we needed, but they were also proactive in suggesting their own ideas as well. The kickoff meeting entailed a conference call with our entire staff, including staff in Stockholm. I was, again, very impressed with their ability to listen.

What did you find most impressive about Jacob Tyler?

I was most impressed with their attention to detail and by their overall concern with our satisfaction. Whenever there were issues, they were addressed immediately. Their attention to detail, personalized care, and customized approach are what set them apart.

Are there any areas Jacob Tyler could improve?

I honestly cannot think of any areas where Jacob Tyler needs improvement.

5.0
Overall Score Outstanding.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I did some shopping and, comparatively speaking, we got both value and quality.
  • 5.0 Quality
    Service & deliverables
    Jacob Tyler is creative and responsive. They created a cool website which is easy to navigate.
  • 5.0 NPS
    Willing to refer

Branding for Cancer Diagnostic Company

“They’ve been doing this for a very long time, so I knew that they were very reputable and trustworthy.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2017 - Ongoing
Project summary: 

The team at Jacob Tyler is providing creative leadership for the branding of a new company. They have completed the logo and tagline, and they will also handle website development and marketing collaterals.

The Reviewer
 
1-10 Employees
 
Carlsbad, California
Project Manager, Cancer Diagnostic Company
 
Verified
The Review
Feedback summary: 

Jacob Tyler has a smooth creative process and excels at project management. The CEO’s passion for design is palpable, and the team offers insightful suggestions that appeal to internal and external stakeholders.

BACKGROUND

Introduce your business and what you do there.

We’re a cancer diagnostic company in Carlsbad, California, focused on research and development and clinical trials. I work on several projects as a project manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

Since breaking off of a larger company and becoming our own individual company, we needed to create a new logo, our branding, and website.

SOLUTION

What was the scope of their involvement?

We started off with a kickoff meeting. Jacob Tyler sat down and had an in-depth conversation with us to really understand what we do, how we do it, and what sets us apart. There were three gentlemen in the room for the kickoff, including the CEO, and they were very attentive. They asked great questions in order to understand what we were trying to accomplish as far as sharing how we stand out.

We are wrapping up the first phase of the project, which was the branding and logo. The ideas they came up with for the logos were fantastic. They were very thoughtful in the design and why they chose what they chose - the colors, the fonts, everything.

They also created a bunch of taglines that were wonderful. We were really impressed and very pleased with the outcome. Everyone across the board picked the same logo and loved it, so it was a really easy and enjoyable process.

We just signed an agreement for them to develop and design our complete website, so we can another kickoff meeting coming up. I had heard about another company that used Jacob Tyler to develop their website and the result was very impressive, so I'm excited to see what they can do for us.

There are several people on the entire team. The CEO of the company has been very hands-on. He's done a lot of the design work himself. He also has a writer that did a lot of the research for taglines. There was also another project manager that had a lot of input.

How did you come to work with Jacob Tyler?

I made the recommendation for them to bid on the project because I had heard of their work and have known of their CEO from fellow associates in our industry for years. We had several other vendors come to the table with other bids, but Jacob Tyler’s was the most comprehensive one. They’ve been doing this for a very long time, so I knew that they were very reputable and trustworthy.

How much have you invested with Jacob Tyler?

We’ve spent approximately $60,000.

What is the status of this engagement?

We first began working with Jacob Tyler in March 2017, and we'll work with them throughout the rest of the year to complete the website. They're already thinking of what they want to do, and I'm looking forward to getting started. The website should be done by October, if not sooner. After that, there will be more marketing materials to create since they're completing the branding guide. I completely trust them with everything.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We'll have more trackable data points after the website is complete. Then, we'll be able to track how many visitors it receives, what users are looking at, and which pages are successful.

Qualitatively, there has not been one negative comment about working with Jacob Tyler. They've really been on top of the project from day one. We love the work so far. It's been fun to share it with the company. The feedback has been great.

How did Jacob Tyler perform from a project management standpoint?

They use a program called Basecamp. It's a constant feed of discussions and projects. All the forms are in one place. You're given notifications when someone is discussing something on Basecamp - it's all connected and it's right there in front of you 24/7. These guys update it all the time. There's constant activity on it, so you can see that the whole team is on it, they're all working on it together, and everything is in one place, which is really nice.

What did you find most impressive about Jacob Tyler?

The personality of their CEO is especially engaging. You can tell he's energetic, creative, and on top of it. He has really good ideas that show his experience. He's extremely well-connected — everyone knows of him and loves his work. I'm thrilled that, as a group, we chose them because they've been spot-on since day one. It's been fun to work with them.

Are there any areas Jacob Tyler could improve?

At this point, I have no complaints.

5.0
Overall Score That's why we're moving on to the next phase of the project with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I've been setting the schedule, and they've accommodated every time.
  • 5.0 Cost
    Value / within estimates
    They were not the cheapest, but they were right in line with the other top vendors that we compared.
  • 5.0 Quality
    Service & deliverables
    They've absolutely exceeded our expectations, especially with the logo and tagline.
  • 5.0 NPS
    Willing to refer
    I do so all day long, every day.