We are a global integrated brand experience agency

GOLD VERIFIED

Our creative kicks ass and makes names! At Jacob Tyler, we deliver creative experiences and marketing strategies that amplify your brand’s reach, breed customer loyalty – and drive business growth..

Your success is hinged upon how you communicate your brand to the people you wish to affect the most. Without a pointed sense of purpose and aesthetic, your brand can fall out of step with who you are as a business. It’s a disconnect that can be costly to your bottom line. We work with you to reveal the story of why you do what you do and bring it to life. We find what’s compelling and ensure it resonates across all platforms and marketing initiatives. From brand strategy, through design and development, our team of experts create engagement for your brand in a novel way that drives profitability.

 
$25,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2000
Show all +
San Diego, CA
headquarters
  • 1013 Clipper Court
    San Diego, CA 92014
    United States

Portfolio

Key clients: 
AT&T, Novartis, Discovery Channel, SONY, TED, Nuvasive, Terranea Resort, Hilton, Four Seasons, Ken Blanchard, American Cancer Society, YMCA, California Coast Credit Union, Miramar Federal Credit Union, Blink Energy Water, iTan Spa & Salon, SD Italian Film Festival, National Institutes of Health, Health.gov, San Diego Airport, Qualcomm, Wings-n-Things, Platt College, Point Loma Nazarine University, Hilton, iTan, Omnitracs, Rubios Coastal Grill, SD Chargers, Hensel Phelps
E-commerce for skincare science Image

E-commerce for skincare science

https://www.circadia.com/

Circadia skincare products are based on the skin and body’s natural circadian rhythms. Using this science, Circadia was a pioneer of bringing circadian science to the wellness industry. Founded in 2001, their products are available exclusively to licensed skincare professionals through their website.

 

CHALLENGE: Circadia has a very large catalog of skincare products, each with different expected benefits based on circadian science. Each product needed to be easily accessible to existing B2B customers who are familiar with the offerings, as well as clearly explaining the benefits and research that has made Circadia a trusted brand for nearly two decades. SOLUTION: In order to make an extremely large (and scientific) website seem simple, we organized the products into a single navigation item and placed informative pages about product ingredients and circadian science at the same hierarchy. Product pages were designed to be informative landing pages about the same benefits without having to dive as deep into the science, allowing customers to make quick and easy decisions and maximizing conversions.

Strengthening a muscle supplement Image

Strengthening a muscle supplement

http://carnosyn.com/

 

CarnoSyn is a nutritional workout supplement that helps athletes see better results from their strength-building routines. Their two products are banned-substance-free and are scientifically proven to help build muscle, an easy value proposition for potential customers. Through partnerships with a variety of

supplement brands, products with CarnoSyn’s ingredients are available widely nationwide and online.

Jacob Tyler serves as an integrated design and marketing partner, working closely with the CarnoSyn® team. Together, we produced multiple digital campaigns that included website landing pages, message development, video production, media buying strategies and a robust social media campaign. Each campaign was focused on educating the fitness enthusiast and athlete audience on the benefits, uses and proper dosing of CarnoSyn®, and generating leads for retailers that sell the product as part of their sports nutrition formulas. The campaigns were wildly successful, making CarnoSyn® a known name in the fitness world.

Optimizing User Experience to Increase Conversion Image

Optimizing User Experience to Increase Conversion

Dexcom’s agency—Cofa Media—tapped Jacob Tyler to help revamp the corporate website to showcase the company’s flagship products and enhance the overall user experience to drive engagement. Dexcom’s Continuous Glucose Monitoring (CGM) systems take glucose measurements at regular intervals, 24 hours a day, and translate the readings into dynamic data, generating glucose direction and rate of change, providing critical

information to help patients make treatment decisions.

Dexcom’s website required a design direction that would create a linear flow for users to review the product line, technology, and benefits. The site also needed to scale easily for new product launches and daily content updates. Lastly, the product line needed to be shown in a way that would catch a visitor’s attention and made them want to learn more about the company and its products.

acob Tyler employs a mobile first strategy for all Website UX/UI projects, as the majority of users search on mobile. However, Dexcom’s data showed virtually equally user engagement and visits through both desktop and mobile platforms. Thus, equal care was taken to create a cohesive experience on all devices to enable enhanced click-through and overall engagement.

Helping an 800-million-dollar company tell its story Image

Helping an 800-million-dollar company tell its story

https://www.helixelectric.com/

Helix Electric tasked Jacob Tyler to completely revamp their brand messaging and positioning, develop a new tagline, and enhance their design and user experience online. Our focus was to create an experience and story that showcased their company culture, values, and quality of their work.

 

Helix Electric had not updated their brand in more than a decade. Jacob Tyler met with Helix’s leadership group to kickoff what we become a complete brand refresh—and a brand story and messaging that reflects who the company really is. We were tasked with creating the new brand messaging and story, conducting market research, and determining the direction of a flexible and scalable website for the company. Our goal was to re-introduce Helix Electric to the market as a company that had already earned a strong reputation, and to showcase its innovative approach and solutions to generate brand awareness for both potential employees and potential customers. 

USA Service Dog Registration Website Design & Development Image

USA Service Dog Registration Website Design & Development

https://usaservicedogregistration.com/

USA Service Dog Registration was experiencing a decline in sign-ups and sales due to increased competition from new businesses launching online and utilizing Google AdWords. Jacob Tyler was tasked to redesign the organization’s website, integrating a marketing site with a Shopify storefront to

boost user experience, consumer engagement, online registrations and sales.

The website was receiving great traffic—30,000 unique visits monthly—but only converting at a rate of less than 4%. Our goal was to increase conversion to 10% while optimizing site performance for both download times and search engine optimization. Since new user registrations would ultimately lead to additional sales, we also focused on creating tactics to increase overall customer lifetime value (CLV).

Jacob Tyler developed a mobile first strategy that drove users to a “Quick Registration” form and showed options for shopping based on user needs. The new “store” also showcased suggestive products to upsell and increase average cart values. Within the first 60 days, user conversion increased to 7% and cart values increase an average of $14.

 

Hensel Phelps Image

Hensel Phelps

Jacob Tyler completed the full rebrand and Web design for Hensel Phelps. Visit http://www.henselphelps.com

YMCA Image

YMCA

Visit http://loading.carnosyn.com/ for the full landing page campaign.

Levitate Technologies

Jacob Tyler handled script, creative direction, animation, and voiceover talent for the Levitate Technologies corporate video. 

Today I Will Campaign - Carnosyn

Jacob Tyler created a campaign to inspire potential customers to use Carnosyn. We were responsible for scripting, editing, shooting, and post production. 

Carnosyn (Choose Carnosyn Campaign)

Visit http://choose.carnosyn.com/to view the full landing page campaign. The video was viewed over one million times in 43 days. Over 30% viewed more than 30 seconds according to TruView analytics. 

Jacob Tyler is the Agency of Record for Princeton Identity, a leader in biometric trechnology. This video was developed for the product release of Access 200. Jacob Tyler has developed the brand story and all trade show and marketing collateral for Princeton Identity, as well as the tagline, Technology that Powers Freedom.

3D Animation Video Reel

This video reel showcases our 3D animation capabilities.

Reviews

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Web Design & Marketing Strategy for Dental Services Company

"Their responsiveness and experience set them apart."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
April 2020 - Ongoing
Project summary: 

Jacob Tyler handles several marketing projects, including designing and developing a website with video testimonials and redesigning a logo. The team is also working on the brand strategy and messaging.

The Reviewer
 
11-50 Employees
 
Del Mar, California
Prosthodontist, Startup Dental Services Company
 
Verified
The Review
Feedback summary: 

Jacob Tyler’s efforts have been extremely helpful in terms of providing materials that the business can use to interact with clients and developing solid brand messaging. Not only are they a thorough and communicative partner, but they also deliver their work on time or ahead of schedule.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a specialist at a dental services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

We wanted to have a degree of marketing visibility. We’re a startup, so we needed to have an aligned message and a good marketing strategy so that our customers could see us and find us. 

SOLUTION

What was the scope of their involvement?

Jacob Tyler is designing our web presence, as well as some ancillary materials that we’ll be giving directly to some of our partners. The team is also helping us with overall marketing strategy, brand messaging, and personality.

They take our model for delivery and create a more comprehensive strategy for reaching the people we need to reach. They’re also working on updating our logo design and designing and developing our website.

Some of the features that they’re creating for the website include video testimonials as well as functionality that enables patients to contact their own dentists.

What is the team composition?

There are 7–8 teammates working on the project including Les (CEO & Chief Creative Officer), Maddie (Brand & Communications Strategist), Jennifer (Senior Account Marketing Manager), Jeshua (Art Director), and a copywriter

How did you come to work with Jacob Tyler?

We looked at companies that do specialized marketing within the dental field. Because we’re a dental service, rather than a one-off dental practice, it seemed like Jacob Tyler was the company that was able to deliver a complete package and was more experienced with doing something on the scale we were looking at. 

How much have you invested with them?

We’ve spent $90,000 thus far. 

What is the status of this engagement?

Our engagement began in April 2020, and it’s ongoing. We hope to continue working with them as a longterm partner.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Jacob Tyler has helped us in terms of our messaging. Even though the project isn’t completed and we don’t have the website up, just doing the messaging has given us materials that we can use right away to pitch and talk to our customers.

This also gives us the ability to make smaller-scale marketing materials like flyers which we can do on a short-term basis. Doing that upfront research and brand messaging work with the team has allowed us to have some early deliverables.

How did Jacob Tyler perform from a project management standpoint?

The team is very thorough when it comes to project management. They are communicative, and we use Basecamp. Jacob Tyler gets back to us within the same day, and they deliver on time or early. Additionally, they solicit feedback and quickly do edits when necessary.

What did you find most impressive about them?

Their responsiveness and experience set them apart. Jacob Tyler has experience working with big contracts and companies nationwide. I talk to the owner and the team members regularly, and the same people who sold us on the project, are the people who we’re working with. 

This is usually different in large agencies, where the people you speak to hand off their work to less-experienced teammates. Jacob Tyler strikes a balance between having nationwide experience while remaining small enough to know the people they work with by name and face. 

Are there any areas they could improve?

No, nothing stands out. 

Do you have any advice for potential customers?

Know that they’re very responsive, so it will be helpful for you to be equally as responsive in order to get the project done on time.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding & Messaging for Digital Media Streaming Product

“It was enjoyable, and we would work with them again in a heartbeat.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2019 - June 2020
Project summary: 

Jacob Tyler developed brand messaging for a new product in the digital media space. They created a positioning statement, tagline, and communicated it with our primary audience.

The Reviewer
 
51-200 Employees
 
Newport Beach, California
Camille Jayne
President, Bitcentral, Inc.
 
Verified
The Review
Feedback summary: 

Jacob Tyler produced high-quality deliverables on a time crunch. They created the proper tone and were able to convert it visually. Interviewing key stakeholders, they followed a streamlined process. They communicated well to ensure a strong partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the President of Bitcentral, Inc. We provide software solutions to help people maximize the value of their media. We have several large broadcast tv news customers, and we do provide on-premise software solutions. We also are in the digital space for video, as well. It allows the customer to own their content and monetize it. We are #1 in the country in the broadcast news space, holding 50% share, which is more than our competitors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

We had a new project, called Fuel, entering the digital media space. So, we needed branding. We also were looking to build our reputation in the digital space. 

SOLUTION

What was the scope of their involvement?

They came up with the whole brand messaging guide, including the brand story, the reason this solution exists, for our internal team as well as external audiences. They did a positioning statement, describing the core of what the product does, brand promise, tagline, and entire brand personality to define who we are, how we work and how we communicate with our audiences. There were key characteristics of the brand personality, such as nimble, brand-tested, knowledgeable, and a brand voice, setting the tone of the language as passionate, empathetic, confident, and more. They created a consistency between the brand messaging and language.
They came up with unique selling propositions for the various targets/personnel we would address, including CEOs, general managers, head engineers, and users. 
They did a similar, less full, branding for Bitcentral.
They also did brand design and backend development of the website; a landing page, called Streamingfuel.com. It’s a lead generation site; they optimized it for SEO and SEM, and tied it into the graphic design and creative of the brochures they created.
They created a four-page Fuel brochure, and a two-page quick sheet.

What is the team composition?

Tom (Creative Director) was the lead creative; there was an account manager and someone working on graphic design. There may have been other working, but those were the three main points of contact.

How did you come to work with Jacob Tyler?

We found them on Clutch. When we spoke with Tom, we felt they could translate our message well. We liked the way they delivered for their other clients; simplified and creative messaging.

How much have you invested with them?

We spent $60,000.

What is the status of this engagement?

We worked together from October 2019 – June 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We needed the branding done quickly, and were impressed with how quickly they worked without sacrificing quality. Their work hit the right tone; our founder felt it was brilliant. We really liked the way they translated the words into visual concepts for the brochures and website. Feedback from everyone has been quite positive; great output.

How did Jacob Tyler perform from a project management standpoint?

They were extremely responsive and available. We communicated continuously, mainly via email.

What did you find most impressive about them?

They deliver on their promise in a timely manner. Their process was great; they interviewed key people and really listened, implementing all the necessary key things into their work. They felt like a partner rather than a vendor. It was enjoyable, and we would work with them again in a heartbeat.

Are there any areas they could improve?

Some of it could’ve been on our end, but there were times when some of the efforts on the website didn’t solve the problem with the first, or second, attempt.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev & Branding for Electrical Contracting Company

"They’re always looking for the newest tech to make a website stand out from anyone else’s.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2019 - Apr. 2020
Project summary: 

Jacob Tyler created brand messaging for an electrical contracting company. They also redesigned and developed their website, creating a whole new look with modern technology.

The Reviewer
 
1,001-5,000 Employees
 
San Diego, California
Cynthia Lopez
Marketing & Communications Manager, Helix Electric
 
Verified
The Review
Feedback summary: 

Jacob Tyler was an excellent partner. They took the time to look into solutions and came up with alternatives that would create the best result. The team was creative and the project coordinator was always on-task.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing and communications manager for Helix Electric, we’re a specialty contracting Jacob Tyler.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

We had a 10-year-old website that needed to be revamped.

SOLUTION

What was the scope of their involvement?

We contracted them for branding and messaging and the design and development of our new website. We wanted a whole new look, and we wanted it to be clear as to who we are and where we’re going.

We provided them with a bulleted list of issues we were having or ideas we wanted to include in the sight. We also did a bit of research on other sites, new technology, and modern looks. We just gave them an idea of what we did and didn’t like on some existing sites.

For the branding part of the project, they put together a meeting and started interviewing leadership in our company. I think they sat down with all of our executives at one of our offices to talk about what our brand is. We determined who we are, what we do, and why we do it.

What is the team composition?

We worked with a branding manager and two other employees. Then once we went into the design part of the project, we worked with the coordinator that was with us throughout the service and a designer. After that, we worked with a developer.

How did you come to work with Jacob Tyler?

Our VP put out some feelers while looking for a design firm and Jacob Tyler was provided as a reference. Then we did some research and spoke with them and determined that they were the right fit.

How much have you invested with them?

The contact was close to $50,000.

What is the status of this engagement?

The project lasted from October 2019–April 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

 They were very patient with us. They were flexible and we were able to introduce new ideas. They gave us some feedback as to if there were any limitations, but there were very few. They were just very proactive about finding alternatives. They listened to our needs, and overall, they’ve provided a very good service. They offered a lot of modern technology for the questions we had regarding how the site would look in the future.

How did Jacob Tyler perform from a project management standpoint?

We used Basecamp. The coordinator was always on task. They introduced us to a schedule of delivery and we knew all the milestones we needed to hit. Working on this throughout COVID-19, they kept moving forward and delivered within our deadlines.

What did you find most impressive about them?

Their creativity really stood out and the designers were awesome. They took our ideas and were able to come up with solutions. Every time we met with them, we were productive and moved the project forward. They’re always looking for the newest tech to make a website stand out from anyone else’s.

Are there any areas they could improve?

I don’t really have anything on their end that needs to be improved.

Do you have any advice for potential customers?

Be open. You don’t need to hold back on any ideas that you may consider crazy.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding, Web Dev, & PPC for Dietary Supplement Firm

"Jacob Tyler’s designs are on point."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2019 - Ongoing
Project summary: 

Jacob Tyler managed full stack development services to launch a website for a dietary supplement firm. They created a brand identity including messaging and colors. They designed collateral including logos.

The Reviewer
 
1-10 Employees
 
Irvine, California
Merdad Haidari
Founder, Nature Gains LLC
 
Verified
The Review
Feedback summary: 

Jacob Tyler delivered a modern website and impressive brand materials that achieved the client’s vision. The team is invested and flexible, adapting schedules to meet the needs of the partnership. They are timely and provide valuable industry expertise, which results in an ongoing engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Nature Gains LLC—a dietary supplement firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

I rolled out our first product and needed help with our marketing efforts. I also needed help building my brand, website, and PPC efforts.

SOLUTION

What was the scope of their involvement?

Jacob Tyler developed my website from scratch, completing both front- and backend development. They designed the whole website too.

They created logos for our first product and our company. Their team also developed my brand personality, messaging, and guidelines including our colors. They also provided strategy around how to communicate with people in the future. Their team designed the label on our containers and our business cards.  

Their team’s almost done with their branding and design efforts, so we haven’t gotten into paid advertising yet. We should launch the website in the next two weeks.

What is the team composition?

I’m in contact with almost everyone on their team. We work with Christina (Senior Account Manager), Jeshua (Art Director), and Tom (Creative Director).  Les (CEO & Chief Creative Officer) and Heather (Director of Project Management) have joined our meetings.

How did you come to work with Jacob Tyler?

I wanted to work with a service provider that had experience and expertise in my particular industry. I found Jacob Tyler on Clutch and looked into their work. They seemed to be a perfect fit for my business needs.

How much have you invested with them?

We’ve spent about $60,000 on their services.

What is the status of this engagement?

We started working together in December 2019 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m extremely happy with their designs and their branding. Jacob Tyler created designs that were exactly what I wanted.

How did Jacob Tyler perform from a project management standpoint?

They meet all their deadlines. When I needed a product quicker than expected, their team delivered on time. I like that Les is involved in many of our meetings. I like their team’s hands-on approach to the process.

What did you find most impressive about them?

Jacob Tyler’s designs are on point. With the label design, they were able to give me exactly what I wanted. I love the website’s design, which is clean, simple, and modern.

Are there any areas they could improve?

There’s nothing for them to improve right now.

Do you have any advice for potential customers?

They’re good in their focus industries. If what your company and project fits into those categories, I recommend them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding & Web Dev for Naval Aviation Nonprofit

“Jacob Tyler’s rebranding services have enhanced our image.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2019 - Ongoing
Project summary: 

Jacob Tyler handles the web design and branding efforts for a museum foundation. Their team delivered a website from scratch, a new logo, and a branding guide.

The Reviewer
 
51-200 Employees
 
Pensacola, Florida
Malerie Shelton
Marketing Director, Naval Aviation Museum Foundation
 
Verified
The Review
Feedback summary: 

The website's modern design and improved UI helps users easily navigate the platform. Jacob Tyler's rebranding services have given the partner credibility in their industry's competitive space. Meeting project deadlines, they couple professionalism and organization to deliver high-quality work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing for the Naval Aviation Museum Foundation. We’re responsible for supporting the National Naval Aviation Museum.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

We were looking to rebrand and develop a new identity. Our engagement included redesigning our website and branding efforts for both organizations.

SOLUTION

What was the scope of their involvement?

In terms of deliverables, Jacob Tyler provided a website, logo, and brand guide. They completely built our website from scratch. This included a new logo, fresh designs, and improving the platform’s clarity. Their team came up with all the mockups and wireframes. After that, we reviewed content and gave them basic copyright information and photos.

What is the team composition?

I’ve had a couple of main contacts depending on the project stage. There are about 3–5 people on their team.

How did you come to work with Jacob Tyler?

I found them on Clutch.

How much have you invested with them?

We’ve invested approximately $100,000.

What is the status of this engagement?

Our partnership began in June 2019 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website’s new modern design and ease of navigation are great. Jacob Tyler helped us organize our exhibit and aircraft web pages by enhancing the UI. Our platform is now user-friendly and brings us into the modern era. We’re now in the same competitive space as other museums in our field. Before, it was challenging to get all that information to the user in an easy, navigable way. Now, users can navigate our site with ease.

Jacob Tyler’s rebranding services have enhanced our image. It’s made us more credible and able to stand our ground in the aerospace STEM industry. Our logo and visuals are all enhanced. We can compete with the big players now.

How did Jacob Tyler perform from a project management standpoint?

They’ve exceeded our expectations in meeting all the project deadlines. Their team is very professional and organized in their timelines. Project and time management are definitely their strong suit. We use Basecamp as a tool for communication and collaboration.

We have phone calls once or twice a week to set deadlines, and it works really well for us. They’re easily accessible through video conferencing. If I have any questions, they take the time to fully answer them.

What did you find most impressive about them?

There was natural ease of communication. The project manager is great about holding us accountable, without being pushy. They don’t get caught up in technical aspects and deliver down-to-earth open lines of communication. I really feel that I’m a part of their team and vice versa.

Are there any areas they could improve?

No, there aren’t any areas for improvement.

Do you have any advice for potential customers?

Make sure to provide examples of what you do and don’t like. Setting those standards ahead of time will make it easier for their designer to streamline the process.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding & Web Design for Clinician Network

"They were incredibly organized and kept us on track."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July - Dec. 2019
Project summary: 

Jacob Tyler redesigned a website for a national telehealth company. The team overhauled the WordPress platform, creating new copy, color palettes, and layouts for the site.

The Reviewer
 
51-200 Employees
 
New York, New York
Marli Grossman
Associate Director, Marketing & Communications, PWNHealth
 
Verified
The Review
Feedback summary: 

The new site has recieved positive feedback from the company's CEO and board members on it's updated design. Jacob Tyler establishes consistent communication with the client to ensure successful collaboration. The team is organized, attentive, and creative.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior director of marketing at PWN Health, a national telehealth company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

We needed to come up with a brand-new website from scratch, with copy and branding.

SOLUTION

What was the scope of their involvement?

We created a brand-new website using WordPress. Their team created everything from start to finish, from our color palette to copywriting. We used them to design a logo refresh. We completely overhauled our web presence, tying into the branding element.

To speak to the copywriting element, our business model is heavily complex. It’s B2B and B2C healthcare, and it’s difficult to understand. We had to work very closely with them to get the messaging right. In the end, we were very pleased with the product.

Our former site was just horrific. In terms of new features, we have a video that plays when first landing on the page, there’s a “Contact Us” form, a page about us in the news and media, and users can get to our social channels from all pages. Jacob Tyler completely overhauled our website, bringing in a fresh, proper design. Additionally, they’re also hosting our site.

We also got into branding a little bit. We had them design a new logo for us, based on the old one. We’re very particular and didn’t want to veer too much away from our traditional logo and icon image. Les (CEO and Chief Creative Officer, Jacob Tyler) did a fantastic job of keeping us close to what we formerly had, and did the logo refresh in a very smart way. We went through many, many iterations. Their team is very patient and reliable. 

What is the team composition?

We had a project manager, a copywriter, a designer, and two developers. Les was always involved to make sure things were running smoothly, always checking in with us to make sure we were happy and that things were going well. There were around six people involved, and Jennifer (Senior Account Manager, Jacob Tyler) was our main contact. She kept us on track with everything moving along.

How did you come to work with Jacob Tyler?

I think a former colleague told me about Clutch, and actually mentioned the name Jacob Tyler. We looked into them and had an interview call. For the price, they were willing to offer us the scope of work that was involved, and w thought they were the perfect fit. It’s also worth saying that we didn’t go with them at first. We had calls with three other similar companies, and we priced them out and had phone interviews. After all was said and done, Jacob Tyler proved to be the right people for us.

 How much have you invested with them?

It’s ongoing, and I don’t have an exact cost. They were relatively fair, compared to the other companies we spoke with. We set a scope for each of their rates, and they went above and beyond every single time, from the logo design to the website iterations. They gave us much more than what we contracted.

I’d say the cost has been $50,000–$100,000.

What is the status of this engagement?

We started working with Jacob Tyler in July 2019, and the collaboration will be ongoing. The bulk of the work was finished right before the holidays, in mid-December 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everyone is extremely happy with everything, from our CEO to our board members. We have major people from the health tech world sitting on our board, and I haven’t heard one complaint about the site. Everyone’s been very pleased with its functionality, navigation, and everything else.

How did Jacob Tyler perform from a project management standpoint?

We communicated through every medium at all times, at all hours. Our company is based in the East Coast, and they’re on the West Coast. They may have gotten irritated with me calling them very early, but they were still always available to answer at any time, including weekends. We used text message, email, phone calls, and video calls.

They were incredibly organized and kept us on track. We were going through Thanksgiving and all the other holidays, and we were asking for a pretty tight deadline. We had very tight turnarounds, and they kept us on track.

What did you find most impressive about them?

One thing I appreciated very much was that the president of their company called quite frequently to check-in, just to make sure that things were going well and we were happy. If there was anything we wanted to be different or that we just weren’t pleased with, he would be very quick to course-correct and make sure we were happy with the final product.

Are there any areas they could improve?

I’m pretty pleased with everything they did for us. We weren’t an easy group to work with. We weren’t really sure what we were looking for, so we really needed some creative direction, and we had them go back to the drawing board a lot. For the most part, they did everything really, really well.

Do you have any advice for future clients of theirs?

Clients should talk to them first and look at some of their work. We saw the other websites that Jacob Tyler had created and the brands they helped bring to life. They have some really substantial work behind them. That, combined with the price, was really good for us.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Database & Web Design and Dev for Service Animal Company

“Their design team is excellent; they’ve gone way beyond what I was expecting on the design side of things.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2019 - Ongoing
Project summary: 

Jacob Tyler was brought on to reconfigure a database and add functionalities. Following that, they rebuilt a WordPress site’s backend to improve performance. Now, they’re redesigning and rebranding the site.

The Reviewer
 
1-10 Employees
 
San Diego, California
Scott French
CEO, USA Dog Products
 
Verified
The Review
Feedback summary: 

Jacob Tyler’s work substantially improved the database’s functionality and the website’s speed, and internal stakeholders are pleased with the site’s new design. The team’s excellent design and communication abilities sets them apart from other vendors. They’re very responsive.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of USA Dog Products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

We initially hired them to reconfigure our database, where our customers go to create a profile, upload photos and information about their pets, and receive an ID. We’ve since brought Jacob Tyler on to do work on our website. Our website was a few years old and wasn’t functioning very quickly, so it was getting bad Google PageSpeed reviews.

SOLUTION

What was the scope of their involvement?

The first project that Jacob Tyler completed was reconfiguring our database. They fixed some issues we were having with it and added more functionalities. Then, they rebuilt the backend of our WordPress website to speed it up. The project they’re currently working on and are almost done with is a complete redesign and rebrand of the website. We’ve approved all of the design elements, so now they’re going to coding.

What is the team composition?

My main point of contact is Les (CEO & CCO, Jacob Tyler). We also have another contact who is more on the technical side of things.

How did you come to work with Jacob Tyler?

I’ve known about Jacob Tyler here in San Diego for the past ten years.

How much have you invested with them?

My company has spent about $20,000.

What is the status of this engagement?

Our work together began in August 2019, and it’s ongoing. We’re hoping to launch the new site in about two weeks.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website is now performing really well in terms of speed, and the database functionality is significantly improved. The new website hasn’t launched yet, but the design looks really good.

How did Jacob Tyler perform from a project management standpoint?

They have excellent communication. We talk over the phone, text messages, and email.

What did you find most impressive about them?

Their design team is excellent; they’ve gone way beyond what I was expecting on the design side of things. They’re also in contact with us almost every day. Their design and communication skills are better than what I’ve seen in the past working with other agencies. 

Are there any areas they could improve?

No, not that I can think of.

Any advice for potential customers?

They respond very quickly to emails and phone calls, so just reach out, and they’ll respond to you.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design for a Habitat Restoration & Engineering Firm

“Their rapid feedback was very helpful, and we were always able to lean on them.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2018 - Mar. 2019
Project summary: 

Jacob Tyler used the WordPress site they developed for a parent company as a template to create a subsidiary’s site, standardizing UX between the two platforms while satisfying unique project requirements.

The Reviewer
 
51-200 Employees
 
Vista, California
Marketing Manager, Habitat Restoration and Engineering Firm
 
Verified
The Review
Feedback summary: 

The new platform is mobile-friendly and can easily be updated by an internal team. Jacob Tyler incorporated their partner’s ideas and gave them the tools they needed to independently manage their own site, ensuring that the platform will stay engaging and current even though collaboration ended.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director for a general engineering and landscape contractor that specializes in habitat restoration.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

We hadn’t updated our site since 2012. So, we needed a more mobile-friendly and dynamic platform that could be viewed from any device, whether it’s a laptop, phone, or iPad.

SOLUTION

What was the scope of their involvement?

Jacob Tyler redesigned and built our parent company’s website using WordPress, so we wanted to use the same template and tweak it to fit our business’s needs. We had several discussions with Jacob Tyler about how to customize the template and make it more unique for us, and they built it out from there. We simply had to give them our ideas and they would implement them into our template. Almost instantaneously, I would see the changes on our draft site.

Now, when users are directed from our site to our parent company’s site, they’re going to have a similar UX. It was also really important that we were able to update content so the platform was more engaging. Their team trained us on how to update the platform and advised on content.

What is the team composition?

We had a primary point of contact and a director that we talked to regularly, but the development team has about five people on it.

How did you come to work with Jacob Tyler?

They worked with our parent company, who then referred them to us.

How much have you invested with them?

We spent between $10,000–$25,000.

What is the status of this engagement?

The project lasted from October 2018–March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Now we have a fluid, active, and current site. Giving us the ability to publish new content, they’ve definitely set us up for success even though they’re out of the picture.

How did Jacob Tyler perform from a project management standpoint?

We used Basecamp, which catalogs comments, and information we’ve exchanged, so they’re easy to refer to. I was also able to post questions to our shared site, and instead of going through management, I would get a direct response from the right person. Overall, they have a great team that is super responsive and collaborative.  

What did you find most impressive about them?

Even though I knew very little about web design, they made everything really easy. I could ask questions or provide content, and they would respond within the day. Their rapid feedback was very helpful, and we were always able to lean on them.

Are there any areas they could improve?

I didn’t see anything that they need to improve.

Do you have any advice for potential customers?

Take full advantage of Basecamp— they’re team is very responsive through that platform. We’ve had other experienced where the project got off track, but this tool was very useful in creating a seamless workflow between our teams.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Marketing, SEO, and Web Design for Computer Learning Center

"Jacob Tyler offered feedback and group discussion directly with their experts, which made a difference."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
March 2019 - Ongoing
Project summary: 

Jacob Tyler built an education and training website. Their branding work including logo design and the creation of a style guide. They also marketed the website online with Google Ads and through social media.

The Reviewer
 
51-200 Employees
 
Anaheim, California
Morgan Landry
Director of Marketing, New Horizons Learning Group
 
Verified
The Review
Feedback summary: 

The new site has drawn about 7,500 new users within a month of launch and has allowed the sales team to focus on qualified leads rather than cold calling. Jacob Tyler offers direct access to their designers and creative team, and this collaborative style makes them a reliable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

New Horizons Learning Group is a franchise of New Horizons Computer Learning Centers, an international training and development company. Our firm teaches everything from how to turn on a computer to high-end network security and IT training, as well as what we call leadership and development. The skills we offer include effective communications, project management, how to develop a team, and how to be a leader for tomorrow.

I'm the director of marketing. I manage all of our marketing and sales for our franchise, which is based in California, Nevada, Arizona, and Utah.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

Our corporate franchisor had rolled out a new product line called the Center for Leadership and Development about two and a half years ago. When they rolled out that product line, their go-to-market plan was sales training. Given the way the consumer buys in a modern environment, that plan was not sufficient for us to grow this product line and to successfully sell that and educate our clients. We were relying entirely on our sales force making calls rather than a true go-to-market plan.

We were referred to Jacob Tyler through a couple of different people, and we decided to work with them to put together a brand guide, a style guide, and a communications guide. We wanted them to guide us through a launch for this product line as an independent microsite with a brand and social channels.

SOLUTION

What was the scope of their involvement?

Our local website mirrored our larger corporate website but included additional local offerings. The master site directed people down to localities, and then in our local territories, we had over 65 to 70 different product lines. We could not educate our customers about that website from SEO or UX perspectives. That website still lives; however, Jacob Tyler built us a new Center for Leadership and Development site.

Jacob Tyler started with a discovery session. We reviewed their work and gave advice based on our product knowledge. They created a new logo and voice for us, with a communication and style guide for internal coaching.

They built our new website with independent social channels and they continue to run social media marketing campaigns along with Google Ads. Other services included showcasing pages on our LinkedIn account and running digital advertising campaigns. They did copywriting, design, and built and launched the website.

What is the team composition?

We worked with 8­–10 people in total, including a team of copywriters, a team of creatives, and a team of developers and project managers.

How did you come to work with Jacob Tyler?

We were referred through a personal relationship with somebody on our team who had been in a professional forum with them. Our sales leader told us we were struggling with sales and needed marketing help, and that’s how the conversation started. We considered other vendors, but Jacob Tyler stood out.

How much have you invested with them?

We spent $45,000 on the initial project and we continue to spend $6,000 monthly.

What is the status of this engagement?

We started working with them in March 2019 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In the first 30 days, we had almost 10,000 sessions on our site and about 7,500 users. That's a brand-new audience that we've captured. We’ve been able to do this because our new site has allowed us to educate our market and our clients, which in turn has allowed sales to focus on truly qualified prospects rather than cold calling.

According to our team, the new website is unlike anything they’ve ever seen before. We can now connect with human elements in our marketing, and it’s been very exciting to see something of that nature.

How did Jacob Tyler perform from a project management standpoint?

Project management went well. Our communication was open and I received status updates either weekly or biweekly. They gave us an overview of everything that was happening and the timeline of events. We used Basecamp for project management and communicated through email and conference calls on BlueJeans.

We did struggle to coordinate eight people's schedules with a couple of stakeholders on our end. That became difficult at times, and it’s just the nature of working with a lot of people. However, it was something we overcame.

What did you find most impressive about them?

I really liked the size of their team and their specialization. A lot of other marketing vendors that we've worked with we had a project coordinator who served as our main interface. With Jacob Tyler, having direct access to the copywriter, the design team, and the creative team was a great way to streamline communications and eliminate those potential barriers for miscommunication. Jacob Tyler offered feedback and group discussion directly with their experts, which made a difference.

Are there any areas they could improve?

I would love to be able to come up with a better long-term strategic plan. Right now, we are not at the point where Jacob Tyler and our team are both contributing to content, whether that be social media posts or new content that we can create. As a marketing director, I feel a little bit at the mercy of a vendor right now because we don't have access to the website. If I need to go make a change, I have to submit it directly through them.

That's a Catch-22. We want to preserve the integrity of the site, but if I have to make some changes, I want to be able to just do it. Moving forward, I would like to improve how can each side contributes and how our involvement can scale in that sense.

Do you have any advice for potential customers?

Get all of your stakeholders involved. I pulled in our products team, our sales team, and a variety of different resources to really make sure that our vision was communicated, not just the marketing vision. A lot of times, a marketing team has one vision, product has another vision, and operations and sales all have different points of view. Having all of our stakeholders commit to the time investment upfront made for a much more successful and seamless launch as well as a better buy-in from the entire team.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Brand Awareness & Marketing for Biometrics Startup

“The compelling, impactful content that Jacob Tyler provided was the real differentiator.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2017 - Mar. 2019
Project summary: 

Jacob Tyler delivered branding and marketing services to differentiate and promote a startup. Deliverables included a brand guide, messaging, business cards, and a color scheme. They also did SEO and PR.

The Reviewer
 
11-50 Employees
 
Hamilton, New Jersey
Former CEO, Technology Startup
 
Verified
The Review
Feedback summary: 

The brand design and promotional materials greatly enhanced brand name recognition. At trade shows, Jacob Tyler’s work drew in many potential customers. The team excelled at highlighting the mission of the company while also offering responsive project management.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I was the CEO of a biometrics startup. We pursued eye scanning for identification purposes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jacob Tyler?

We needed to build name recognition and generate interest in our products. Ultimately, we wanted to stand out from our competition. My team was having trouble wording our messaging.

SOLUTION

What was the scope of their involvement?

Jacob Tyler developed our brand guide, messaging, and color scheme. They also created all of our marketing materials, such as business cards and brochures. They augmented this process with SEO and PR management.

What is the team composition?

We worked with Les Kollegian (CEO, Jacob Tyler) through a lot of the discussions.

How did you come to work with Jacob Tyler?

Our VP of marketing worked with them in the past. We interviewed them and some other companies, and we chose Jacob Tyler because of their high-impact approach.

What is the status of this engagement?

The project ran from November 2017–March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Jacob Tyler helped us become a player in the biometrics space. We’d been struggling to come up with the right wording for months, and Jacob Tyler’s unique and compelling messaging resolved this problem. They also provided high-impact graphics that really conveyed our message to customers.

For example, they provided a photograph of a person that dramatically highlighted her blue eyes, captioned “Only DNA is more accurate.” The photograph drew people in like a magnet. It was one of those moments when you saw the potential of the company.

How did Jacob Tyler perform from a project management standpoint?

Jacob Tyler was very responsive and always on time. We typically communicated via phone calls and video conferences.

What did you find most impressive about them?

The compelling, impactful content that Jacob Tyler provided was the real differentiator.

Are there any areas they could improve?

I have no complaints from my perspective.

Do you have any advice for potential customers?

Customers should communicate as much as possible so that they get the best message out.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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GOLD VERIFIED
Business Entity
Business Entity Name
VIVID COMMERCE, INC
Status
Active
Jurisdiction of Formation
California
Id
C2290493
Date of Formation
Sep 18, 2002
Source
California Secretary of State
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last updated
Jul 22, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
45
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
June 19, 2020