iWebServices

BACKGROUND

Introduce your business and what you do there.

I am the CEO and founder of carKenny, a vehicle telematics security SaaS company. We provide consumers and fleet owners access to vital vehicle information, including maintenance data, GPS location, and access to video, live stream, and audio playback.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iWebServices?

I was looking to scale up my mobile and web platforms at a reasonable cost. 

SOLUTION

What was the scope of their involvement?

iWebServices is our official web and mobile app development partner. I provide them with the app requirements and data they use for the development. We're currently in the third stage of the app development process. Once the apps are complete, iWebServices will scale up the solution and make additions to benefit our company. 

What is the team composition?

We work with 10 teammates from iWebServices, mostly app developers and software engineers. There is also a project manager and lead business consultant working on the project. 

How did you come to work with iWebServices?

I did an online search to find a web and app developer, searching all across the globe to find the right outsourcing company. Many companies we talked to quoted the project above $100,000, which was a lot of money for us. After doing due diligence, iWebServices came up as a good provider for smaller companies with limited resources, like mine. We had an initial call to discuss the project's scope and how their work with larger companies could benefit our company. They then provided us with an affordable price quote, and we decided to move forward with the engagement. 

How much have you invested with them?

We've invested around $15,000 with iWebServices so far. 

What is the status of this engagement?

Our partnership with iWebServices began in August 2020 and it's ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Despite some delays on my end, our web and mobile solutions should be finalized within the next few weeks. Right now, we're measuring iWebServices' success internally, focusing on their speed and cost, which are both very good. 

How did iWebServices perform from a project management standpoint?

iWebServices has exceptional project management. At the beginning of the project, they broke the development down into key milestones for us to hit. We track the milestones on an online platform they utilize. 

Their team is in constant contact with me — we work with the project manager and business consultant daily to provide feedback on the project and discuss current challenges. They are available 24 hours a day via email and WhatsApp; sometimes, I have to communicate with them late at night since they're an offshore company in a different timezone. 

What did you find most impressive about them?

We have a great relationship with iWebServices. iWebServices is open and honest about their capabilities; they communicate their limitations to us and ensure we're getting what we need at a reasonable cost. iWebServices can handle projects quickly for a variety of companies, from transportation companies to major retailers. 

Are there any areas they could improve?

I may have more to add once the project is complete, but so far, I don't have anything for them to improve. We've been able to work through any developmental limitations we've run into. 

Do you have any advice for potential customers?

I'd advise customers to map out what they want and need from iWebServices. It's important to focus on balancing the budget and scope of work while not limiting the project. Customers should stand their ground on what they want from the development process and be transparent about their final goals with iWebServices. 

BACKGROUND

Introduce your business and what you do there.

I’m the sole member of an artist-tipping platform. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iWebServices?

We hired iWebServices to develop our website and mobile app, which had Android and iOS versions.

SOLUTION

What was the scope of their involvement?

iWebServices worked on our website and mobile app at the same time. The mobile app offered artists the ability to upload digital representations of their art. It also allowed end users to tip the artists. 

Meanwhile, the website was our marketing piece linked to the mobile app. It allowed users to upload videos and blogs and collect comments from customers. Apart from that, iWebServices also created landing pages. Moreover, I gave them ideas about the app and website’s user flow, and they made suggestions to improve the efficiency of that flow. 

At present, we’re getting ready to market the product, though we haven’t started with that yet. 

What is the team composition?

I’ve worked with about four people from their team, including three project managers. 

How did you come to work with iWebServices?

I found them online while searching on Google. 

How much have you invested with them?

We’ve invested about $12,000, which is the fixed fee for everything they do for us. 

What is the status of this engagement?

We started working together in January 2019, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

iWebServices has delivered the mobile app, and it has been accepted on Google Play and App Store. The product I’ve received is pretty good; it’s a proof-of-concept (POC) app, meaning something like it has never existed before. 

How did iWebServices perform from a project management standpoint?

In terms of project management, they’ve delivered as promised, but it’s taken a lot more time and effort than I’ve estimated. To communicate, we’ve used Slack, Zoom, and WhatsApp.

What did you find most impressive about them?

I like that they’ve been able to complete the design work for recreating the look and feel of the app. Their team has also created a database for the app’s data. In other words, it’s impressive that they have members who can design, build a database, develop a website, and create apps for iOS and Android. 

Are there any areas they could improve?

It’ll be helpful if they can set more reasonable expectations around how long the project will take. That being said, the COVID-19 pandemic has happened during our project, and it’s hard to plan for a pandemic. 

Do you have any advice for potential customers?

Identify and understand how much effort you’ll spend on the product’s development. You’ll likely have a 12-hour difference with iWebServices, so you must make yourself available in the early mornings and evenings. Remember that things aren’t going to happen instantly. 

For example, if you ask them to make changes, it’s going to take a week or so before they finish processing it and implementing your change. You’ll also have to spend an equal amount of time testing the system to ensure that your request has happened and doesn’t cause problems. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of the Steve Holmes Group. We’re an application and consulting company that focuses on medical software for hospitals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iWebServices?

We required a new software to be developed for Android and hand-held PDA devices.

SOLUTION

What was the scope of their involvement?

They wrote and developed two pieces of new software for us around supply chain materials management and inventory control, as well as patient charges. We started from scratch — it’s capable of integrating with Meditech software, which is standard software that hospitals run to manage their day-to-day operations and patient care.

At the end of development, we had to go on-site to hospitals for one week to install it, and Mahabir (Founder) and our project manager were available 24-hours a day every day. I could send an email if the hospital encountered any errors and iWebServices would respond within the hour. They made any changes we needed and returned the code back to me immediately so we could implement it.

We’ll continue to work with them in the future, making upgrades as things change. There are also some tasks I’ve wanted to do for a long time, such as creating additional code, that we’re starting to work on now.

What is the team composition?

We deal directly with Mahabir and another resource, who focuses on project management. There are three people we deal with directly, including a more technical resource, and they relay our requirements to the programming team.

How did you come to work with iWebServices?

I initially did an internet search and called a bunch of companies that iWebServices had worked with before. They all spoke very highly of iWebServices, so I contacted them directly, and our relationship has grown since then.

How much have you invested with them?

We’ve spent around $15,000–$20,000.

What is the status of this engagement?

We’ve been working together since January 2019. The initial phase of the software was implemented on February 1st, and now we’re working on phase two.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Overall, we’re very happy with the software that they developed. It’s had a positive impact on your business.

How did iWebServices perform from a project management standpoint?

They're very good at meeting their deadlines. In the beginning, it was a bit slow because they were trying to understand our business concept and the outcomes we were trying to achieve. I don’t think they’d done medical projects before.

Every week on Tuesday, we have a call and review the metrics, and changes are introduced on Fridays. This gives us Saturday, Sunday, and Monday to review the changes before meeting again on Tuesday. That process of two major contacts every week maintained us during phase one development. They also have a nice website that has tasks, messages, emails, and project documents on it.

We have a language difference, and a huge time difference — Boston to New Delhi — but they made themselves available. Oftentimes, the calls are at 8:30 PM their time. There is also the difference between what we call things in the medical space and what they call them in the civilian space. It was tough initially, but we’ve had fun with it. This isn’t a negative — now, they fully understood the outcomes we’re trying to achieve, the process, and the medical terminology. It’s been a learning process for all of us.

What did you find most impressive about them?

We have status calls every Tuesday to review metrics and then identify things that need to be changed by Friday. There aren’t many days between Tuesday and Friday, so this is the most impressive thing about iWebServices.

Their team comes up to speed quickly regarding learning what the client is trying to accomplish. They are flexible as well, especially with the scope. We were going to do something on a Windows mobile platform, but we scrapped it and converted to Android because the hardware was no longer available.

I am very impressed with Mahabir, as well. If I have a concern, I send him an email and he responds right away. I don’t know if I could have a better partner.

Are there any areas they could improve?

We’re doing this now, but one of my requests in phase one was for more direct communication. In our Tuesday meetings, we relayed our requirements to our project manager and a resource who was technically literate. They would tell the development team what we wanted, but there weren’t any developers present at the meeting. In phase two, the gentleman on the Tuesday call is an actual programmer, and I noticed a tremendous difference right away.

Do you have any advice for potential customers?

Make sure you know how you want the software to work in good detail. Don’t leave anything up to chance. Before you begin the project, you really want to work with them to identify every little thing, end-to-end;

The second thing that I missed the boat on was that I was telling them how to do build the software in phase one. I don’t know how to write software, but I was telling them how to write software. That’s not ideal, so once you have your detailed specifications, let iWebServices build the software They’re top-notch, and they’ll make it work properly.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of CTDCLearning, which is a not-for-profit training and community development center.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iWebServices?

We needed to improve our technical abilities and build technologies to augment our solutions to meet communities' needs. We needed a website that we could easily update on our own. That was the first time we partnered with iWeb.

SOLUTION

What was the scope of their involvement?

iWeb designed, developed, and hosted our website. They built it to enable us to make changes and created many different pages with unique information on each. Their team also linked our Facebook and Instagram pages and created a search function. They also incorporated all of the information from a simple website we had.

After that project, we needed to develop four different mobile apps targeted to specific community projects. Their team helped with the technologies for those projects. We provided them with the content and then they designed the apps for us. Their team gamified all of the apps, making them more challenging for users. While some were directed at youth, others were directed at seniors. They’re on the Apple and Android stores.

Once the COVID-19 pandemic hit, we needed to move our training from in-person to online. iWeb helped us develop an LMS (learning management system) based in Moodle so that we could offer all of our training online.

What is the team composition?

I mostly communicate Mahabir (Founder & CEO).

How did you come to work with iWebServices?

We have a business partner who already worked with iWeb. That’s how we found them.

How much have you invested with them?

We’ve probably spent more than $10,000 on their services.

What is the status of this engagement?

We started our ongoing relationship with iWeb in 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I measure products' success based on whether I like it or not and whether it’s useful or not for our projects. All of their products met those standards. I like the appearance of the products, and they're exactly what I wanted. I’m happy with their work.

How did iWebServices perform from a project management standpoint?

We mostly communicate via email. Our business partner also phones them through Zoom or Skype. They always complete their tasks and give us a finished product. Their team’s good.

What did you find most impressive about them?

I’m happy with their ability to be flexible and work with us to build what we want.

Are there any areas they could improve?

No, I’m not a technical person and wouldn’t know how they could improve their processes. Anything our business partner suggests, iWeb does and it works out beautifully for us.

Do you have any advice for potential customers?

Be prepared with a clear picture of what you want. It’s also important to consider their advice. It’s also helpful to have a local partner to work with iWeb.

BACKGROUND

Please describe your company and your position there.

I am the owner of a small creative development agency. We help growth-oriented and medium size companies with brand development and marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iWebServices, and what were your goals?

I have used iWebServices for a number of website development projects. The goals vary depending on the particular project, but in general we utilize iWeb's ux and programming expertise to develop engaging, user-intuitive websites for a variety of clients.

SOLUTION

How did you select iWebServices and what were the deciding factors?

I started working with iWebServices based on a recommendation of a mutual colleague. I was looking for a development partner that would compliment our creative approach.

I wanted a company that not only did what I asked but offered insight and suggestions to improve user experience. iWebServices has continued to deliver on that.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I work with iWebServices through Teamwork developing WordPress websites. I generally send them a scope of work in which they promptly review and respond with any questions.

A cost and timeline is developed and approved before project inception. iWebServices has always reviewed each project in detail and never misses the deadline.

How many people from the vendor's team worked with you, and what were their positions?

I generally work with the CEO and Chief Consultant. He has been amazing to work with.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I have worked with iWebServices on a number of projects as stated earlier. While I cannot provide data metrics, I can confidently say that iWebServices has had a positive effect on my clients. I can say this because my clients have been extremely satisfied with the websites we've created for them and when it is time for a redesign, they always come back to us.

Describe their project management style, including communication tools and timelines.

All of the communication I have done with iWebServices has been via Teamwork. iWebServices responds quickly and even responds during off-hours based on our timezone differences. This is one of the main reasons I have continued to work with iWebServices.

What did you find most impressive or unique about this company?

In a word communication. iWebServices continually sends updates throughout the project lifecycle. If we are falling behind on responses to questions, they continually follow-up. They are also very helpful with explaining technical tasks so our client can easily understand.

Are there any areas for improvement or something they could have done differently?

I am completely satisfied with the work iWebServices is doing.

BACKGROUND

Please describe your company and your position there.

Our Company is a digital Payment Platform company, providing a range of digital linked services, aimed at providing cutting edge services and products that enhances living for all. Speed, Security, Affordability and Conveniences remain our watch words. I am the Founder and CEO of Speent Inc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iWebServices?

Our Company hired Iweb services to build for us an all interactive Mobile App platform.

What were your goals for this project?

Our goals were that, Iweb Services provide us a cutting edge services within an appropriate time frame.

SOLUTION

How did you select iWebServices?

My team and I went through a list of App Development Companies in Europe, North America and Asia (India Specifically India). and we were able to shortlist a number of those companies, and after speaking with them all, Iweb services was our Pick.

they were always available to hear from us, and to accept the terms we proposed with a lot of understanding and Most importantly, they were open to accommodate our differences. We were also motivated by the testimonials given by their former clients.

Describe the project in detail.

It is a Mobile App Developed to serve the financial needs of our clients. the App incorporated: Fund Transfer, Refund Request, Mobile Wallet, Exchange rate services, attached third party Banking (Visa and Mobile money account), a business Section and a Personal Section. it was built to be used world wide with a lot of flexibility.

What was the team composition?

We were Assigned Project Managers, who were the liaison between us and the various Back end and Front end developers.

the various activities was managed on a project Management ERP Software Platform, providing us a picture of every stage of the project, the various activities and their time frames, and a medium of messaging.

this platform housed both members of my team and members of Iweb Services.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are in the final stages of our the Project. so far so good, everything is working as planned. I have been able to share the extend of what we have done with some friends and family members and they were impressed. this means a lot and I am looking forward to us lunching the app with a lot of enthusiasm.

How effective was the workflow between your team and theirs?

It is incredible, the most amazing part is that we are base in different countries, but still communication was smooth, and we created time when ever needed for one another despite the barrier of time zone differences.

What did you find most impressive about this company?

Their enthusiasm to accommodate us and the ability to make changes based on our requests are splendid. they are very Flexible.

Are there any areas for improvement?

Yes, they will have to improve on their speed to deliver on projects on a very timely and speedy manner.

BACKGROUND

Please describe your company and your position there.

We are a marketing strategy and consulting firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iWebServices, and what were your goals?

Inwebservices is our strategic partner and handles our backend development for custom software, websites, and mobile development.

SOLUTION

How did you select iWebServices and what were the deciding factors?

Years of collaboration

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Great work.

How many people from the vendor's team worked with you, and what were their positions?

15-30

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They always provide great results.

Describe their project management style, including communication tools and timelines.

Great project management.

What did you find most impressive or unique about this company?

They deliver.

Are there any areas for improvement or something they could have done differently?

Nothing

BACKGROUND

Please describe your company and your position there.

I'm the president and co-founder of a B2B job search management platform. Counselors use our platform to help individuals find employment. Our software is used by nine state contracts in the US and has been used in Canada.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iWebServices, and what were your goals?

Our platform was built exclusively by iWebServices. We started development in 2012 and have added features and regular maintenance using iWebServices. We built an early mobile app of the platform and are now close to releasing new updated mobile responsive functionality.

SOLUTION

How did you select iWebServices and what were the deciding factors?

Early selection was done after reviewing a variety of domestic and off-shore firms. We were attracted to them for their pricing, turnaround time, and capability. We've stayed with them for all of the same reasons.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our scope involved initial MVP development and sourcing the applicable functionality and talent to deliver our service. iWebServices served as our CTO in some regards and has always listened to our ideas and shared how we could accomplish them with the newest applicable technology.

How many people from the vendor's team worked with you, and what were their positions?

We work directly with the founder of iWebServices who then assigns a variety of talent based on our sprint.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We've been able to build a very robust and complicated web application that has helped to retain customers and grow new clients. New feature requests come directly from our customers and iWebServices is able to rapidly accommodate our requests.

Describe their project management style, including communication tools and timelines.

Our project management interaction has fluctuated over the years based on our needs and today we have weekly update calls.

What did you find most impressive or unique about this company?

We are very happy that iWebServices is able to provide niche talent rapidly based on our changing feature requirements.

Are there any areas for improvement or something they could have done differently?

Whenever an "issue" arises, we are able to have open communication to rectify it. Thankfully, nothing significant has come up in our tenure that would warrant a need for improvement.

BACKGROUND

Please describe your company and your position there.

Business Analyst at TC Transcontinental

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iWebServices, and what were your goals?

We were looking for someone to create a well-navigable and easy loading mobile app. Our main goal is to make our services easily available to those people on the go.

SOLUTION

How did you select iWebServices and what were the deciding factors?

We have a thorough meeting for our new mobile app and its upcoming ideas. After getting an outline, we have shortlisted few of the firms. Among the lot, we started looking for the credentials and high review rate, and that’s how we came across iwebservices. I has a talk directly with the representatives of this firm, and they were able to match my choices well.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I asked the iwebservices’s team members to create an easily navigable mobile, which will not just look attractive, but provide customers with their services on the go. Even though we had just a basic outline, it was the reliable team from iwebservices, which made it a reality. They were kind enough to hold online consultation with me and my team to learn about our requirements, and then precede further to transform my dream of having a great mobile app.

How many people from the vendor's team worked with you, and what were their positions?

There were actually five people coordinating with us on our project. There were the main mobile developers and designers forming the core of the group. Then there were members from testing team to check the app before making it live.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After my mobile app got live, I increased my customer base three times than what it was before. It is an easy mobile app that we asked for and the team from iwebservices delivered it perfectly. Right now, I can get more customers on a daily basis, looking for our digital marketing services to enhance their workflow. I would highly recommend iwebservices to anyone looking for a mobile app for their companies.

Describe their project management style, including communication tools and timelines.

The team from iwebservices believes in transparent communication.Even their management team is flawless and seamless at the same time. They had their official phone number always open for their clients. Even after that, we were also able to send them emails, just to stay connected. When it comes to timeliness, I wouldn’t ask for anything better. They know how to deliver their projects on time.

What did you find most impressive or unique about this company?

I love how professional this company is actually. They know how to deliver mobile apps on time and will also make the necessary changes if you ask them to. They will go through each and every part of your mobile app thoroughly, just to help you get what you need.

Are there any areas for improvement or something they could have done differently?

From my experience with iwebservices, I will not ask for any improvement whatsoever. They are perfect like the way they are right now.

BACKGROUND

Please describe your company and your position there.

I am the Creative Evolution Officer of a business services company based in Melbourne Australia and we provide streamlined services to companies that require solution-based results. Our team sells anything from real estate, maintenance and app development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iWebServices?

We had a developer that went rogue and left us with a half-built app and messed up code. We hired iWeb Services to get us out of trouble and to create our client's app from scratch with a tight deadline and make the whole process look seamless.

What were your goals for this project?

I required the app to output results on extremely complicated formulas for people to value diamonds. Make it operate seamlessly from the front end was extremely important due to the complexity of the formulas.

SOLUTION

How did you select this vendor?

They were recommended to me by a friend. I interviewed them 3 times amongst others that I found on google and they gave me a high level of confidence that they understood the urgency of my situation and the scope of the works.

Describe the project in detail.

We gave WebI Services a bunch of jpeg images and they wireframed it quickly. We required additional wireframing to simplify the UX and basically let them get to work. They kept us in the loop frequently and managed our project through their project management system so I could always check-in. We would have some lengthy conversations about the formula but that was to be expected because it was hectic. We're talking at least 300 complex formulas. Then they delivered beautifully.

What was the team composition?

I was assigned a project manager with 5 resources working on Apple, Android, Windows and Web. I only spoke with the project manager and at times I was directly communicating with the developer via the project manager was translating tech language into basics.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The app was adopted by pawnbrokers quickly and used as a tool for buying diamonds. The app worked fast and seamlessly, it did exactly what my client required it to do.

How effective was the workflow between your team and theirs?

Communication was frequent but not unnecessary. Mainly for clarification and when they potentially saw issues they wanted to straighten up.

What did you find most impressive about this company?

Their speed and execution were incredible. I couldn't actually believe they pulled it off. They understood the scope of works and got straight into it. I didn't want to interrupt them because they were just making it happen.

Are there any areas for improvement?

I can't say too much here. The team was impressive. At times during the process, I got frustrated but that was due to us getting to understand each other and I was under pressure. Looking back, it worked out amazingly! I can't thank them enough.