iWebServices

Introduce your business and what you do there.

I’m the CEO of the Steve Holmes Group. We’re an application and consulting company that focuses on medical software for hospitals.

What challenge were you trying to address with iWebServices?

We required a new software to be developed for Android and hand-held PDA devices.

What was the scope of their involvement?

They wrote and developed two pieces of new software for us around supply chain materials management and inventory control, as well as patient charges. We started from scratch — it’s capable of integrating with Meditech software, which is standard software that hospitals run to manage their day-to-day operations and patient care.

At the end of development, we had to go on-site to hospitals for one week to install it, and Mahabir (Founder) and our project manager were available 24-hours a day every day. I could send an email if the hospital encountered any errors and iWebServices would respond within the hour. They made any changes we needed and returned the code back to me immediately so we could implement it.

We’ll continue to work with them in the future, making upgrades as things change. There are also some tasks I’ve wanted to do for a long time, such as creating additional code, that we’re starting to work on now.

What is the team composition?

We deal directly with Mahabir and another resource, who focuses on project management. There are three people we deal with directly, including a more technical resource, and they relay our requirements to the programming team.

How did you come to work with iWebServices?

I initially did an internet search and called a bunch of companies that iWebServices had worked with before. They all spoke very highly of iWebServices, so I contacted them directly, and our relationship has grown since then.

How much have you invested with them?

We’ve spent around $15,000–$20,000.

What is the status of this engagement?

We’ve been working together since January 2019. The initial phase of the software was implemented on February 1st, and now we’re working on phase two.

What evidence can you share that demonstrates the impact of the engagement?

Overall, we’re very happy with the software that they developed. It’s had a positive impact on your business.

How did iWebServices perform from a project management standpoint?

They're very good at meeting their deadlines. In the beginning, it was a bit slow because they were trying to understand our business concept and the outcomes we were trying to achieve. I don’t think they’d done medical projects before.

Every week on Tuesday, we have a call and review the metrics, and changes are introduced on Fridays. This gives us Saturday, Sunday, and Monday to review the changes before meeting again on Tuesday. That process of two major contacts every week maintained us during phase one development. They also have a nice website that has tasks, messages, emails, and project documents on it.

We have a language difference, and a huge time difference — Boston to New Delhi — but they made themselves available. Oftentimes, the calls are at 8:30 PM their time. There is also the difference between what we call things in the medical space and what they call them in the civilian space. It was tough initially, but we’ve had fun with it. This isn’t a negative — now, they fully understood the outcomes we’re trying to achieve, the process, and the medical terminology. It’s been a learning process for all of us.

What did you find most impressive about them?

We have status calls every Tuesday to review metrics and then identify things that need to be changed by Friday. There aren’t many days between Tuesday and Friday, so this is the most impressive thing about iWebServices.

Their team comes up to speed quickly regarding learning what the client is trying to accomplish. They are flexible as well, especially with the scope. We were going to do something on a Windows mobile platform, but we scrapped it and converted to Android because the hardware was no longer available.

I am very impressed with Mahabir, as well. If I have a concern, I send him an email and he responds right away. I don’t know if I could have a better partner.

Are there any areas they could improve?

We’re doing this now, but one of my requests in phase one was for more direct communication. In our Tuesday meetings, we relayed our requirements to our project manager and a resource who was technically literate. They would tell the development team what we wanted, but there weren’t any developers present at the meeting. In phase two, the gentleman on the Tuesday call is an actual programmer, and I noticed a tremendous difference right away.

Do you have any advice for potential customers?

Make sure you know how you want the software to work in good detail. Don’t leave anything up to chance. Before you begin the project, you really want to work with them to identify every little thing, end-to-end;

The second thing that I missed the boat on was that I was telling them how to do build the software in phase one. I don’t know how to write software, but I was telling them how to write software. That’s not ideal, so once you have your detailed specifications, let iWebServices build the software They’re top-notch, and they’ll make it work properly.

Introduce your business and what you do there.

I’m the CEO of CTDCLearning, which is a not-for-profit training and community development center.

What challenge were you trying to address with iWebServices?

We needed to improve our technical abilities and build technologies to augment our solutions to meet communities' needs. We needed a website that we could easily update on our own. That was the first time we partnered with iWeb.

What was the scope of their involvement?

iWeb designed, developed, and hosted our website. They built it to enable us to make changes and created many different pages with unique information on each. Their team also linked our Facebook and Instagram pages and created a search function. They also incorporated all of the information from a simple website we had.

After that project, we needed to develop four different mobile apps targeted to specific community projects. Their team helped with the technologies for those projects. We provided them with the content and then they designed the apps for us. Their team gamified all of the apps, making them more challenging for users. While some were directed at youth, others were directed at seniors. They’re on the Apple and Android stores.

Once the COVID-19 pandemic hit, we needed to move our training from in-person to online. iWeb helped us develop an LMS (learning management system) based in Moodle so that we could offer all of our training online.

What is the team composition?

I mostly communicate Mahabir (Founder & CEO).

How did you come to work with iWebServices?

We have a business partner who already worked with iWeb. That’s how we found them.

How much have you invested with them?

We’ve probably spent more than $10,000 on their services.

What is the status of this engagement?

We started our ongoing relationship with iWeb in 2014.

What evidence can you share that demonstrates the impact of the engagement? 

I measure products' success based on whether I like it or not and whether it’s useful or not for our projects. All of their products met those standards. I like the appearance of the products, and they're exactly what I wanted. I’m happy with their work.

How did iWebServices perform from a project management standpoint?

We mostly communicate via email. Our business partner also phones them through Zoom or Skype. They always complete their tasks and give us a finished product. Their team’s good.

What did you find most impressive about them?

I’m happy with their ability to be flexible and work with us to build what we want.

Are there any areas they could improve?

No, I’m not a technical person and wouldn’t know how they could improve their processes. Anything our business partner suggests, iWeb does and it works out beautifully for us.

Do you have any advice for potential customers?

Be prepared with a clear picture of what you want. It’s also important to consider their advice. It’s also helpful to have a local partner to work with iWeb.

Please describe your company and your position there.

I am the owner of a small creative development agency. We help growth-oriented and medium size companies with brand development and marketing.

For what projects/services did your company hire iWebServices, and what were your goals?

I have used iWebServices for a number of website development projects. The goals vary depending on the particular project, but in general we utilize iWeb's ux and programming expertise to develop engaging, user-intuitive websites for a variety of clients.

How did you select iWebServices and what were the deciding factors?

I started working with iWebServices based on a recommendation of a mutual colleague. I was looking for a development partner that would compliment our creative approach.

I wanted a company that not only did what I asked but offered insight and suggestions to improve user experience. iWebServices has continued to deliver on that.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I work with iWebServices through Teamwork developing WordPress websites. I generally send them a scope of work in which they promptly review and respond with any questions.

A cost and timeline is developed and approved before project inception. iWebServices has always reviewed each project in detail and never misses the deadline.

How many people from the vendor's team worked with you, and what were their positions?

I generally work with the CEO and Chief Consultant. He has been amazing to work with.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I have worked with iWebServices on a number of projects as stated earlier. While I cannot provide data metrics, I can confidently say that iWebServices has had a positive effect on my clients. I can say this because my clients have been extremely satisfied with the websites we've created for them and when it is time for a redesign, they always come back to us.

Describe their project management style, including communication tools and timelines.

All of the communication I have done with iWebServices has been via Teamwork. iWebServices responds quickly and even responds during off-hours based on our timezone differences. This is one of the main reasons I have continued to work with iWebServices.

What did you find most impressive or unique about this company?

In a word communication. iWebServices continually sends updates throughout the project lifecycle. If we are falling behind on responses to questions, they continually follow-up. They are also very helpful with explaining technical tasks so our client can easily understand.

Are there any areas for improvement or something they could have done differently?

I am completely satisfied with the work iWebServices is doing.

Please describe your company and your position there.

Our Company is a digital Payment Platform company, providing a range of digital linked services, aimed at providing cutting edge services and products that enhances living for all. Speed, Security, Affordability and Conveniences remain our watch words. I am the Founder and CEO of Speent Inc.

For what projects/services did your company hire iWebServices?

Our Company hired Iweb services to build for us an all interactive Mobile App platform.

What were your goals for this project?

Our goals were that, Iweb Services provide us a cutting edge services within an appropriate time frame.

How did you select iWebServices?

My team and I went through a list of App Development Companies in Europe, North America and Asia (India Specifically India). and we were able to shortlist a number of those companies, and after speaking with them all, Iweb services was our Pick.

they were always available to hear from us, and to accept the terms we proposed with a lot of understanding and Most importantly, they were open to accommodate our differences. We were also motivated by the testimonials given by their former clients.

Describe the project in detail.

It is a Mobile App Developed to serve the financial needs of our clients. the App incorporated: Fund Transfer, Refund Request, Mobile Wallet, Exchange rate services, attached third party Banking (Visa and Mobile money account), a business Section and a Personal Section. it was built to be used world wide with a lot of flexibility.

What was the team composition?

We were Assigned Project Managers, who were the liaison between us and the various Back end and Front end developers.

the various activities was managed on a project Management ERP Software Platform, providing us a picture of every stage of the project, the various activities and their time frames, and a medium of messaging.

this platform housed both members of my team and members of Iweb Services.

Can you share any outcomes from the project that demonstrate progress or success?

We are in the final stages of our the Project. so far so good, everything is working as planned. I have been able to share the extend of what we have done with some friends and family members and they were impressed. this means a lot and I am looking forward to us lunching the app with a lot of enthusiasm.

How effective was the workflow between your team and theirs?

It is incredible, the most amazing part is that we are base in different countries, but still communication was smooth, and we created time when ever needed for one another despite the barrier of time zone differences.

What did you find most impressive about this company?

Their enthusiasm to accommodate us and the ability to make changes based on our requests are splendid. they are very Flexible.

Are there any areas for improvement?

Yes, they will have to improve on their speed to deliver on projects on a very timely and speedy manner.

Please describe your company and your position there.

We are a marketing strategy and consulting firm.

For what projects/services did your company hire iWebServices, and what were your goals?

Inwebservices is our strategic partner and handles our backend development for custom software, websites, and mobile development.

How did you select iWebServices and what were the deciding factors?

Years of collaboration

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Great work.

How many people from the vendor's team worked with you, and what were their positions?

15-30

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They always provide great results.

Describe their project management style, including communication tools and timelines.

Great project management.

What did you find most impressive or unique about this company?

They deliver.

Are there any areas for improvement or something they could have done differently?

Nothing

Please describe your company and your position there.

I'm the president and co-founder of a B2B job search management platform. Counselors use our platform to help individuals find employment. Our software is used by nine state contracts in the US and has been used in Canada.

For what projects/services did your company hire iWebServices, and what were your goals?

Our platform was built exclusively by iWebServices. We started development in 2012 and have added features and regular maintenance using iWebServices. We built an early mobile app of the platform and are now close to releasing new updated mobile responsive functionality.

How did you select iWebServices and what were the deciding factors?

Early selection was done after reviewing a variety of domestic and off-shore firms. We were attracted to them for their pricing, turnaround time, and capability. We've stayed with them for all of the same reasons.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our scope involved initial MVP development and sourcing the applicable functionality and talent to deliver our service. iWebServices served as our CTO in some regards and has always listened to our ideas and shared how we could accomplish them with the newest applicable technology.

How many people from the vendor's team worked with you, and what were their positions?

We work directly with the founder of iWebServices who then assigns a variety of talent based on our sprint.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We've been able to build a very robust and complicated web application that has helped to retain customers and grow new clients. New feature requests come directly from our customers and iWebServices is able to rapidly accommodate our requests.

Describe their project management style, including communication tools and timelines.

Our project management interaction has fluctuated over the years based on our needs and today we have weekly update calls.

What did you find most impressive or unique about this company?

We are very happy that iWebServices is able to provide niche talent rapidly based on our changing feature requirements.

Are there any areas for improvement or something they could have done differently?

Whenever an "issue" arises, we are able to have open communication to rectify it. Thankfully, nothing significant has come up in our tenure that would warrant a need for improvement.

Please describe your company and your position there.

Business Analyst at TC Transcontinental

For what projects/services did your company hire iWebServices, and what were your goals?

We were looking for someone to create a well-navigable and easy loading mobile app. Our main goal is to make our services easily available to those people on the go.

How did you select iWebServices and what were the deciding factors?

We have a thorough meeting for our new mobile app and its upcoming ideas. After getting an outline, we have shortlisted few of the firms. Among the lot, we started looking for the credentials and high review rate, and that’s how we came across iwebservices. I has a talk directly with the representatives of this firm, and they were able to match my choices well.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I asked the iwebservices’s team members to create an easily navigable mobile, which will not just look attractive, but provide customers with their services on the go. Even though we had just a basic outline, it was the reliable team from iwebservices, which made it a reality. They were kind enough to hold online consultation with me and my team to learn about our requirements, and then precede further to transform my dream of having a great mobile app.

How many people from the vendor's team worked with you, and what were their positions?

There were actually five people coordinating with us on our project. There were the main mobile developers and designers forming the core of the group. Then there were members from testing team to check the app before making it live.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After my mobile app got live, I increased my customer base three times than what it was before. It is an easy mobile app that we asked for and the team from iwebservices delivered it perfectly. Right now, I can get more customers on a daily basis, looking for our digital marketing services to enhance their workflow. I would highly recommend iwebservices to anyone looking for a mobile app for their companies.

Describe their project management style, including communication tools and timelines.

The team from iwebservices believes in transparent communication.Even their management team is flawless and seamless at the same time. They had their official phone number always open for their clients. Even after that, we were also able to send them emails, just to stay connected. When it comes to timeliness, I wouldn’t ask for anything better. They know how to deliver their projects on time.

What did you find most impressive or unique about this company?

I love how professional this company is actually. They know how to deliver mobile apps on time and will also make the necessary changes if you ask them to. They will go through each and every part of your mobile app thoroughly, just to help you get what you need.

Are there any areas for improvement or something they could have done differently?

From my experience with iwebservices, I will not ask for any improvement whatsoever. They are perfect like the way they are right now.

Please describe your company and your position there.

I am the Creative Evolution Officer of a business services company based in Melbourne Australia and we provide streamlined services to companies that require solution-based results. Our team sells anything from real estate, maintenance and app development.

For what projects/services did your company hire iWebServices?

We had a developer that went rogue and left us with a half-built app and messed up code. We hired iWeb Services to get us out of trouble and to create our client's app from scratch with a tight deadline and make the whole process look seamless.

What were your goals for this project?

I required the app to output results on extremely complicated formulas for people to value diamonds. Make it operate seamlessly from the front end was extremely important due to the complexity of the formulas.

How did you select this vendor?

They were recommended to me by a friend. I interviewed them 3 times amongst others that I found on google and they gave me a high level of confidence that they understood the urgency of my situation and the scope of the works.

Describe the project in detail.

We gave WebI Services a bunch of jpeg images and they wireframed it quickly. We required additional wireframing to simplify the UX and basically let them get to work. They kept us in the loop frequently and managed our project through their project management system so I could always check-in. We would have some lengthy conversations about the formula but that was to be expected because it was hectic. We're talking at least 300 complex formulas. Then they delivered beautifully.

What was the team composition?

I was assigned a project manager with 5 resources working on Apple, Android, Windows and Web. I only spoke with the project manager and at times I was directly communicating with the developer via the project manager was translating tech language into basics.

Can you share any outcomes from the project that demonstrate progress or success?

The app was adopted by pawnbrokers quickly and used as a tool for buying diamonds. The app worked fast and seamlessly, it did exactly what my client required it to do.

How effective was the workflow between your team and theirs?

Communication was frequent but not unnecessary. Mainly for clarification and when they potentially saw issues they wanted to straighten up.

What did you find most impressive about this company?

Their speed and execution were incredible. I couldn't actually believe they pulled it off. They understood the scope of works and got straight into it. I didn't want to interrupt them because they were just making it happen.

Are there any areas for improvement?

I can't say too much here. The team was impressive. At times during the process, I got frustrated but that was due to us getting to understand each other and I was under pressure. Looking back, it worked out amazingly! I can't thank them enough.

Introduce your business and what you do there.

I’m the CEO of Flowork International, an educational consulting firm. We work with K-12, higher education, and community service programs to help them develop their programs more effectively.

What challenge were you trying to address with iWebServices?

One of our clients was looking to develop a mobile app. 

What was the scope of their involvement?

Our client created a challenge for employment services in their community. We hired iWebServices to help develop an app so that participants of the challenge could complete it on their smartphones. The iWebService team built the mobile app to be compatible with both iOS and Android. 

The app is completed, but as new additions are required or requested, iWebServices provides support.

What is the team composition?

We worked with four people in total: two developers, one for the iOS platform and the other for Android. We also engaged with a QA lead and a project coordinator.

How did you come to work with iWebServices?

We were referred to iWebServices from another organization that had used their services in the past. We started having conversations with them, and ultimately decided they would be a good fit for our project.

How much have you invested with them?

We’ve spent about $25,000.

What is the status of this engagement?

We began working with iWebServices in December 2017, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We measure their success on two levels. The first is whether or not the team meets agreed-upon milestones. The second piece is whether or not those deliverables have issues, and if so, how minimal they are. On those two fronts, iWebServices has been extremely consistent. 

How did iWebServices perform from a project management standpoint?

iWebServices has performed quite well. There’s always good two-way communication, and they’re excellent at keeping us updated if there are any problems that would affect deadlines. We never expected a problem-free engagement, and we appreciated that iWebServices was always upfront when they came up. We felt comfortable with them. 

What did you find most impressive about them?

The innovation the team brought to the build was extremely impressive. Whenever we brought our ideas to the table, they were always able to provide feedback and improve upon them. It was very helpful as we weren’t aware of all the possibilities there were for the app. Their developers really think outside the box to go above and beyond for the project.

Also, their communication and ability to manage our expectations really stood out from other providers.

Are there any areas they could improve?

I can’t think of anything. 

Do you have any advice for potential customers?

Before going to iWebServices, make sure you work with your internal team to really understand the scope of the project. Having a firm idea of what you want to accomplish, both conceptually and specifically, will speed up the process.

Please describe your company and your position there.

Director of Empowered Achievers. With 30+ years of learning and development experience as trainers/consultants, we partner with organisations, consultants and training companies to support their work in learning transfer and increase performance and behavioural change in people.

We have a full suite of tools - our Empowered Achiever App supports individuals to become more conscious of their personal barriers to learning transfer and supports them transfer their learning by having a 'coach in their pocket'. For formal learning programmes we ensure that a higher % of learning is transferred by the participants into the job, changing behaviour (tracked and measured). We supply hard data on the behavioural change and a final ROI measurement on the people investment.

For what projects/services did your company hire iWebServices?

We have developed many projects with IWebServices: Empowered Achiever App with additional downloadable programmes to the App including Personal Energy Management and PM2 Practice Quizzes. We've also developed online learning transfer tools including training needs assessment tool based on behaviours, a 360 behavioural tool, LTSI and other follow up tools. We have developed multiple Assessment tools, online Practice Quizzes for Project Managers

What were your goals for this project?

To launch an App that supports individuals become more conscious of their behaviour and how their own internal barriers/enablers may be preventing them from transferring learning to their work/life.

How did you select this vendor?

We had worked with them previously on a large learning transfer platform development (TransferLogix) 

Describe the project in detail.

Creating the Empowered Achiever App with additional downloadable learning programmes and quizzes. Also architecture to add addtional programmes over time.

What was the team composition?

2 consultants 1 systems architect 4 programmers

Can you share any outcomes from the project that demonstrate progress or success?

Launch of the Empowered Achiever App in both Android and Apple last year. Ongoing multiple projects in project management including web / tool maintenance

How effective was the workflow between your team and theirs?

Using our PM tool we've learnt to work effectively together.

What did you find most impressive about this company?

Their understanding of complex architecture allowed them to create systems in ways that have not been done before. They really pushed technology boundaries.

Are there any areas for improvement?

Quality checking could be improved - coders and this goes for every programmer I've ever worked with often look at the project from the perspective of the code/IT framework only and not from the user perspective.