What was the scope of their involvement?
They had a major role in our site redesign, and they do the coding and web improvements for new features, as well as customizations to existing extensions and core functionality in Magento. IWD fixed some of the old functionality, and reconfigured the logic to better work with our new layout. We maintain the data integrity ourselves, while they edit and develop the backend, and roll out those changes to our production site.
The rental program on our site has a calendar function to show which stakes are available on a given day. Users can reserve fog machines and make payments from the site. IWD has eliminated a lot of errors from the scheduling process, especially issues with double-booking items.
What is the team dynamic?
Their team is usually three people, including a project manager and one or two coders. We’ve had two project managers since we started working with them. Most of our communication is through email or phone, and they use Zendesk for ticketing.
How did you come to work with IWD Agency?
We originally contracted our website through a different company, but wanted more transparency and timeliness than they were providing. We were already using some of IWD’s extensions in Magento, so we had a couple of conversations with them and determined they’d be a good replacement candidate for day-to-day maintenance and website customizations.
How much have you invested with them?
We’ve spent slightly over $70,000 for the full site redesign and monthly maintenance.
What is the status of this engagement?
We began working together in May 2016, and our maintenance contract is ongoing. We have a base number of monthly hours, which we can increase for extra activities.