Do you have any statistics or metrics to track improvement from the project?
An Australian client was the first big organization to use the new app platform. In overall fundraising, they saw year-over-year growth of 10 percent, which is really good. I believe that 28 percent of their event participants actually downloaded the app and logged in to it. On average, app users came back to the app 36 or 40 times in the three-month period. Every couple of days, they were logging into the app. That is a big deal because we launched it in January, and this particular event was in the middle of March. There wasn’t much time between the app launch and the event, and the fact that people were logged in on average so much meant that they were engaged with it.
Do you still feel you selected the right platform for the app?
Absolutely. Android and iOS meet our needs.
How did Iversoft Solutions perform throughout the work?
They were great. They were always quick to respond, very helpful, very willing to make changes as necessary if there was a change in the original scope. They were very adaptive and perfect for the project. That’s why we continue to work with them.
Is there anything unique about them that really makes them stand out, compared to other companies?
The engagement that they show in wanting to make it a success and really understanding the use is unique. They provided feedback on anything that came up, whether it was a design issue, functionality or making suggestions. The overall engagement to deliver on the project, and to make sure the project is a success was strong. That included working on the defined scope or making suggestions on how it could be better.
Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?
I don’t think so. Everything has been very smooth, and I have nothing but positives to say.