ITSentinel

Please describe your company and your position there.

We are think tank, I am the Executive Manager.

For what projects/services did your company hire ITSentinel, and what were your goals?

We are publishing research, studies, report and short documentary videos, we also publish in 4 languages, Arabic language is one of them, I had some issues with my last developer, then luckily, IT sentinel solved me all the problems I had them before.

How did you select ITSentinel and what were the deciding factors?

First I found IT Sentinel when I was searching for a platform for social media campaigns, I had a great experience with them, they did many successful twitter campaigns, then I decided to hire them to develop my website.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. We had a meeting, I was describing the problems that I have.
2. They prepared me a written solution plan, with full explained steps specially the point of the Arabic language in the website, because the Arabic language direction is from right to left, and the other 3 languages are from left to right, before IT sentinel I had a huge issues, but now all solved.
3. After discussing the solution with the developer, we moved to the working process.
4. Mapping the website.
5. preparing data for migration.
6. Discussing the design, till we came to the targeted point.
7. Test Phase.
8. online phase.
9. Fixing some issues online.

Then everything is great now.

How many people from the vendor's team worked with you, and what were their positions?

Project manager was the contact person, behind their was the developer, and the social media manager step by step to put everything in the correct track, and the head of the department was step by step with all of us.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the online phase, website was faster to reach, better google results, better when we publish on social media, because with the old website I always had an issues when the social media were fetching my posts,

And at the first month I had noticed the increasing of the traffic and websites visit by almost 65%>

Describe their project management style, including communication tools and timelines.

As explained before, the contact was with the project manager. We used whatsapp for communication, with some face to face meetings. That let me sign a technical support contract with them, so we stay in permanent business relation.

What did you find most impressive or unique about this company?

They committed to the time frame, quality of services, fast in solving problems when founded.

Are there any areas for improvement or something they could have done differently?

All fine with IT Sentinel.

Please describe your company and your position there.

Naxis is a manufacture and trader of the infrared heatings and heating systems. I am the Administration and Sales manager, responsible for marketing strategies and online advertising in the company.

For what projects/services did your company hire ITSentinel?

We have hired ITSentinel for SEO and presence in the web. We wanted to be in the first page in Google results for the specific key-words.

What were your goals for this project?

Our goal was to be on the first place in search results in our region for the specific keyword.

How did you select this vendor?

We found it through the search. It was chosen because they promised to deliver positive results guaranteed with the lowest possible price.

Describe the project in detail.

We started off with the first meeting, where they explained how the service is working, then we set up the budget. Everything was done through their user-friendly platform. Then all my questions and details were also answered through their support system on the platform.

What was the team composition?

We had a meeting with the Sales manager. He was nice, as he explained everything in details.

Can you share any outcomes from the project that demonstrate progress or success?

We were ranked on the 3-4 page in Google results. Now we are ranked on the first for the specific key-words. The result is very satisfying.

How effective was the workflow between your team and theirs?

Their team was very pleasant. And then the nice support was able to answer all my questions.

What did you find most impressive about this company?

Aside from the results, which were astonishing, I really liked their platform.

Are there any areas for improvement?

Everything was good. Maybe they could provide Google analytics more frequently.