What was the scope of their involvement?
Initially, they were handling the infrastructure at our office locations, setting the cabling up and managing the ISPs, and now they remotely access the infrastructure when we need it. Their work spans everything from our infrastructure to our machines, our servers, backups, and email hosting.
They helped us transition out of our own old analog phone service system a couple of years ago, making everything digital. When we opened the two additional offices and increased the size of our network, they were right there assisting to set that up. They've helped us transition on many different levels.
Another transition they helped with occurred when we were about to open our two newer offices. At that time, we were using desktops for everything, along with laptops that we would drag from one exam room to the other. From a maintenance viewpoint, it was very expensive and cumbersome.
ITNow suggested we do a thin client architecture with a nice terminal server. With this thin client architecture, we have dummy terminals so we don't have to haul laptops everywhere or have to pay to maintain and buy new ones as they break. It was one of the best decisions we could ever make.
As of a week ago, we are now ready to take the next step and transition to HDMI sticks, which are half the price of thin client architecture. This will save money and this switch is going to make them more efficient with managing our network.
What is the team dynamic?
Currently, Morgan Frame [Account Manager, ITNow] is our main contact. He's very responsive and always there for any kind of need we may have.
How did you come to work with ITNow?
They were here when I first started, almost 10 years ago. Our service level agreement then was a little different. Now, we use their services more heavily because we're so much bigger. About two or three years after me being here, we moved to a remote service contract where they log on to our machines remotely and then diagnose our problems.
What is the status of this engagement?
We have had a connection with ITNow for 14 or 15 years at least.