What was the scope of their involvement?
Prior to this position, I worked for a large garage door manufacturer. We worked with itexico to build an iPad app and customer portal to help customers get the information they needed. When I switched companies, I brought them with me to work on similar issues. Customers had difficulty paying their bills online or looking up prior invoices or purchase orders. We worked with them to improve communication with our customers on both the distribution side and our direct sales.
We’re currently building a portal that will improve the point of sale process. The new portal will come with a touchscreen monitor that allows customers to review products and make selections based on their individual needs. We’re also working with them on a bill of materials program to improve the cost model with our contract manufacturers.
Other projects include improvements to our new product releases, customer surveys for more relevant products to develop, work on our Shopify platforms to help our frontend developers, and tradeshow simulations for beverage distribution. We’ve essentially eliminated our web development team in favor of itexico, and they support Java, .NET, Xamarin, iOS, Android, Ruby on Rails, and a number of other technologies.
What is the team composition?
I currently work with a team of 14–15 people across various projects, but the team size varied over my relationship with them.
How did you come to work with itexico?
I was looking for a nearshore provider in 2010 and interviewed several companies. itexico was very small at the time, but they were efficient and professional. I worked with them on a daily basis, and, as I mentioned, I brought them with me when I changed companies.
How much have you invested with them?
We spent about $800,000 with them at my last company. Between all the projects we have lined up, we will likely spend between $600,000–$800,000 here.
What is the status of this engagement?
We started working together at the other company around 2010. They were very small in the beginning, but we ramped up with them until they became a part of our IT department. When I changed companies, they joined me here in October 2018. The project is ongoing, and we hope to launch in March 2019.