What evidence can you share that demonstrates the impact of the engagement?
They have a world-class design team. I’ve worked with a number of design teams across the world and I’d say they’re right up there. In terms of their capacity as a software shop, if it's frontend, UI/UX [user interface/user experience], mobile, basic applications, or relatively low volume data, they’re perfectly adequate and could probably service your entire needs.
If you have very large, very high-volume transactions, very large data issues, then they’re probably not up to the job. Although, by the time our company is finished with them, they might be. At the moment, it’s a collaborative effort between their frontend developers and our onboard backend developers.
How did iTexico perform from a project management standpoint?
We use The Atlassian Stack for ticketing. It works very well. Our original project had project managers. When I restructured, I took that away. We primarily manage the project from here. It’s not because they weren’t capable, but because the complexity around our product offering is such that it was beyond the reasonable capacity of a non-full-time employee.
What did you find most impressive about them?
I was predisposed to dismiss them, but I found value that I hadn’t expected. The language barrier is not nearly as insurmountable as people might guess. They speak remarkably good English. The people working in iTexico understand our business’ issues well.
Are there any areas they could improve?
I think they’re encouraged to avoid saying no, and yet that should be an important part of expectation management. I always make a big deal out of making sure they should tell me no because if it comes up later, I’m going to be really upset. They need to include no in their vocabulary.
Do you have any advice for potential clients of iTexico?
The idea of having people that are working in the same time zone, but for considerably less than those which would be in the U.S. is extraordinarily appealing. The advantages being close is that one gets more out of one’s staff if one spends time with them and learns about them. Taking a quick flight to Mexico is very easy and could even be a day trip. I go down on a regular basis and spend time with the team there. This produces high productivity.