ITERON AG

Please describe your company and your position there.

I am Founder and CEO at housing.bt. Housing.bt is a real estate portal and facilities management company.

For what projects/services did your company hire ITERON AG?

The previous IT firm was not professional. We had a severe technical error with email automation failure and each of our subscribers got multiple emails in a day for almost a week. The previous IT firm delayed in addressing the issue and instead insisted us to choose a higher AMC package to address it. They did not agree to address it in existing MoU. We couldn't find other vendor in our locality with expertise in Ruby on Rails that our platform is coded in.

On my way to a business tour in Goa I came across several IT firms to collaborate with.

How did you select ITERON AG and what were the deciding factors?

We choose Iteron for following reason; 1. Expertise in Ruby on Rails coding 2. Affordable Pricing 3. Considerate support for early stage startups like ours with additional mentoring support 4. Mr. Somesh Krishnan is a gentleman and we are very happy to work with him.

Describe the project in detail and walk through the stages of the project.

Project detail and stages of the project are as follows; Project detail: Property Portal where users can list property using our portal and subscribers will be notified on emails as it matches their requirement through email automation and fixes bugs and adding new features. Project Stages; Skype discussion on housing.bt's existing website flow and understanding the pain points joined by Iteron's developer and director. 

Finalizing on the list of jobs to be addressed which was submitted through Tracker Stage, Testing Phase and bug fixing if any Stage, Launch Stage,Timesheet and invoicing

How many resources from the vendor's team worked with you, and what were their positions?

1 Developer 1 Business Director

Can you share any outcomes from the project that demonstrate progress or success?

The email automation using mailgun was a success. The setup of server with Digital Ocean also went well. All data migration from existing vendor to Iteron was done seamlessly. The site became super fast to use.

How effective was the workflow between your team and theirs?

The workflow was very effective as highlighted above. Though we are thousand of miles apart, using tools such as skype, email, whatsapp and tracker for placing job orders made the work effective. I also found the developers highly skilled and friendly too.

What did you find most impressive or unique about this company?

I am a non-tech guy and don't know much about the technicalities of the website design. My association with the previous IT firm was for more than 4 years yet I could safely say that 1 year of association with Iteron.  ITERON AG was engaging as they gave their best to walk me through the nuances of the design. How the details we design now could potentially impact the future.

All in all, they not only helped me in website designing but also in social media marketing and giving access to Director's personal credit card to purchase all widgets and hosting payments as I do not have credit card. Furthermore, the additional benefits were mentoring support. The payment or their fees was secondary to them from the beginning as the Director did mention during our first meet, they have companies of all sizes as their client and they really like to work with early stage startups and not everything is about money.

Are there any areas for improvement or something they could have done differently?

So far no complain everything went well.

Introduce your business and what you do there.

I’m the director of a scuba diving, spearfishing, and free diving center on Sydney’s Northern Beaches.

What challenge were you trying to address with ITERON AG?

We couldn’t find a POS system that worked for our industry, so we needed someone to build it for us.

What was the scope of their involvement?

ITERON AG has developed a custom POS system specifically for our business. The team took an open-source system that had been shut down and redeveloped it for our company. It uses Ruby on Rails (Rails) as a framework. It’s pretty unique because it’s not just a POS system; it also has features for booking, events, servicing, rental, and so on. 

The team also integrated the system with our website. Using our site, customers can book and rebook sessions and upload their certifications to prove they’re qualified for their activities. That information is stored on the system, and we can turn it into a POS at the store. It basically combines retail sales with our services.

What is the team composition?

I work primarily with three teammates: a project manager and two developers.

How did you come to work with ITERON AG?

I was looking for a Rails developer, which was a bit hard to find. What made me choose them is they have a team in Australia and the US. 

How much have you invested with them?

We’ve spent $20,000–$25,000 AUD (approximately $15,000–$19,000 USD). 

What is the status of this engagement?

We started working together in April 2019, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

The system is high in quality — it accurately produces the information we require and successfully processes sales. It has become our central system for operations. There aren’t any major functionality issues, and we don’t experience any downtimes. 

How did ITERON AG perform from a project management standpoint?

ITERON AG’s project management is terrific. There’s no problem with deadlines, and they’re great at managing expectations. They use tracking methods that I can easily understand, such as a ticketing system. The team also provides reports on Microsoft Excel. Furthermore, they actively help me test the system — they’ve been extremely helpful.

What did you find most impressive about them?

The team is flexible when it comes to working on projects. They try to make my life as easy as possible and work with me the way I need them. The cost is also affordable without sacrificing quality, which is terrific. ITERON AG is an outstanding, accommodating team — they have an “anything is possible” approach that I appreciate.

Are there any areas they could improve?

Off the top of my head, I can’t really think of anything they could do better. They’re always actively working on improving the system.

Do you have any advice for potential customers?

Work through the project scope, divide it into actionable goals, and enumerate these goals on a prioritized list.

Introduce your business and what you do there.

I'm the CEO of a company that leads three Burger King restaurants.

What challenge were you trying to address with ITERON AG?

We wanted to create an app for employees to track their hours, holidays, and payments.

What was the scope of their involvement?

The app is for employee administration, and through that, we’re able to get all the information of an employee, track their hours, create the billing and the accounting. Basically, we can get everything that we need, including one of the main features which involve creating a contract for our staff.

We had a meeting with ITERON AG and we asked if they could create a web-based app. I had a small XS database and I showed ITERON AG the features I needed and they developed and designed the app based on that. They're currently running the app.

What is the team composition?

I work with two people from the ITERON AG team.

How did you come to work with ITERON AG?

They were recommended by a friend of mine.

How much have you invested in them?

We've spent around €80,000 (approximately $96,000 USD).

What is the status of this engagement?

We began working together in March 2012, and it’s still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Since I oversee three locations, I previously needed three databases and had to administrate those separately. Now that I have a web app, it’s much easier to work since I only have to look in one place.

There have been some crashes, but ITERON AG have been able to fix them, and everything has been working fine.

How did ITERON AG perform from a project management standpoint?

In the beginning, I had several meetings with ITERON AG's developer, but now we mostly use email and phone calls.

What did you find most impressive about them?

I had some special requirements and it took several steps to finish them. That's why I appreciate that they've developed the app according to my requests.

Do you have any advice for potential customers?

If you have clear requirements, there will be no problems. 

Introduce your business and what you do there.

I'm the CEO of Vinvinea. We are a B2B platform connecting the wine industry. It's a global platform where suppliers, distributors, and retailers can present and view product trade offers and purchase requests — everyone then gets better prices, quantities, and products. Users can also utilize the platform to find new business partners on it. 

What challenge were you trying to address with ITERON AG?

We hired ITERON AG to handle the back- and frontend development for our website. 

What was the scope of their involvement?

We had worked with another firm on our website, and it didn’t go very well. After not really getting anywhere with the other firm, we hired ITERON AG to design and develop something new from scratch. They used React on the frontend and Elixir on the backend. The website is now live, and the team continues to maintain it.

What is the team composition?

We’ve worked with 10 teammates.

How did you come to work with ITERON AG?

We chose them because they seemed more knowledgeable and responsible than their competitors. 

How much have you invested with them?

We’ve spent a little over $50,000.

What is the status of this engagement?

We started working with them in May 2019, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Our users are impressed with the website’s capabilities and design. We’re all quite pleased with the platform. The website works and functions much better than it used to — they’ve done a great job.

How did ITERON AG perform from a project management standpoint?

They’ve really been on top of things. They collaborate well with me and are incredibly flexible; it’s very easy to work with them. Our communication with the team is via email, phone calls, and weekly Google Meet calls. 

What did you find most impressive about them?

I’m impressed by how diligent, responsible, and focused they are. They're experts in their craft, and they did well with the back- and frontend work. 

Are there any areas they could improve?

There’s always room for improvement, like when it comes to listening skills, but they’ve done a great job overall.

Do you have any advice for potential customers?

Make sure that you go through everything in as much detail as possible. It’s also important to always ask questions.

Please describe your company and your position there.

We are an IT services company serving customers in Japan and Europe.

For what projects/services did your company hire ITERON AG?

We selected them as a Business Partner for our Europe Operations.

What were your goals for this project?

To create a template and implement ERP finance for our customer in EU locations.

How did you select ITERON AG?

We selected thru referral.

Describe the project in detail.

The project required understanding business requirements, IT consulting, workshops and implementation complying to each country requirements.

What was the team composition?

The team was PM, PMO and functional consultants onsite and remote.

Can you share any outcomes from the project that demonstrate progress or success?

Their project management was the key to success.

How effective was the workflow between your team and theirs?

Good team management as to challenge of onsite, remote and different nationalities cultural differences.

What did you find most impressive about this company?

The Management engages with us seamlessly and shows extreme care and dedication in handling engagements.

Are there any areas for improvement?

To increase scope of services.