UX/UI experts, Web & Mobile App Development
ITernal Group is a reliable IT vendor for complex software solutions.
ITernal was originated in 2019 as a merger of three IT outsource companies. The oldest of them was founded in 2004.
Every one of our companies has a background in different industries and technologies. Therefore ITernal Group has very wide expertise in such industries: adtech, martech, fintech, ERP, transport, logistics, marketplace, healthcare, education, arts, sports, entertainment, e-commerce, retail, travel, hospitality, etc.
ITernal Group provides different services:
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software development from scratch for medium & large-sized enterprises,
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helping co-develop existing software and providing technology expertise for IT companies that need to scale fast,
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building R&D centers for non-residents in Ukraine.
We are ready to discuss the details with you by email [email protected]
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Portfolio
BuyBank, weareallies.se, slukh.media, Transparency International, BASF, BUD, GCCS security, Agenda.video, Johnson&Johnson, Сanon, Facewatch, Rozetka.ua, Concert.ua, Enguide.ua, jewelstreet.com, Doxy.me, spitche.com, Doxy.me, spitche.com

Parents app for managing all kids' activities
Allies is an app where parents can manage all kids' activities in one place – school, sports, after-school activities.
Allies app includes calendars, contacts, communication, groups, events.
In Allies, homework, test dates, game dates, workouts, and days off are collected in one place, instead of scattered all over Facebook, WhatsApp, SMS, mail, and blogs.
What one person knows and adds to Allies is shared with everyone in the right group, right away. Are you subscribing to a calendar for your team? Add it to Allies instead, and everything in it shows up on the timeline for everyone to see and add to their phone's calendars.
All events end up on the Allies timeline. From it, you can easily pass them on to your phone's calendar, or put them as reminders in your phone. A football game might be a calendar entry, but it is also a reminder to wash and prepare tomorrow's kit for the game. A test in school could be a calendar entry, but why not set it as a Reminder the day before?
The target audience: schools, parents, teachers.
Business needs: The goal of our client was to launch the first version of the app to make a proof of concept.
Results: Helped to launch a first app version.
We developed key functionality: onboarding; contact list/ profiles; groups; group chat; calendar; group events.
Industry: Education, EduTech. Also Children, Schools.
Headquarter: Sweden, Stockholm.
Market: Sweden, later worldwide.
Team size: 4 mates.
Duration: ~6 month
Technologies: React Native
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Mobile App for Top-1 E-commerce platform in Ukraine
Rozetka.com is a vast Internet-based enterprise in Ukraine that sells housewares, electronics, toys, books, and many other goods, either directly or as the middleman between other retailers and Rozetka.com's millions of customers.
The company wanted to change its business model from an e-commerce platform to an online marketplace. We create iOS and Android applications for them to help make this possible.

Secure telemedicine solution
Telecommunications platform to Telecommunications platform to provide real-time health care to patients at a distance. Used by healthcare professionals to see patients or to consult with other care providers.
We do coding and design.
re to patients at a distance. Used by healthcare professionals to see patients or to consult with other care providers.

Online self-insurance platform
Digital product for level-funded (self-insurance) with the great buying/shopping experience that [experience] is comparable to one of the full insurance plans.
Problem on the market: Basically, only big companies buy self-funding insurance. The current process is too expensive to maintain it - doesn't fit for small companies.
The target audience: SMB 10-100 employees who want to buy insurance cheaper.
Our tasks: full product development with custom design, maintenance.
Key features: Plans management; Onboarding; Request Quote; Simple CRM; White-label.
Industry: Insurance, Finance, Medicine
Headquarter: USA
Market: USA
Team size: 4 mates
Duration: 4 months
Technologies: Vue.js, Node.js (Strapi - adminPanel)
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E-commerce website of specialized electrical goods equipment
Biggest Ukrainian store of tools for household and constructing. Has a wide range of products line up to 30 modifications on each product.
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The e-commerce platform for diamonds stores in Australia
GS Diamonds is a renowned Australian brand that specialises in quality certified, conflict-free, hand-selected diamonds.
With over 34 years of experience, GS Diamonds has one of the largest ranges of engagement rings, and the largest diamond collection in Australia, with over 200,000 available online and in-store.
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Smart identity application
It is the application that identifies the single best way to get the prospective customers, securing their data using enhanced technology, and automating the onboarding and KYC process, rendering it friction-free.
KYC process includes ID card verification, face verification, document verification. For example, Banks must comply with KYC regulations and anti-money laundering regulations to limit fraud.
We created the necessary Software Development Kit for the project
Key features:
– QR code display;
– First step initialization;
– Face capture form;
– Render idScan form;
– Results page;
– Translations (en, de).
+ DevOps support.
Headquarters: Vienna, Austria.
The target market for the app: Worldwide.
Team size: 4 mates.
Duration: 5 months+support.
Technologies: Ruby, RoR, Typescript, Vue, WebSockets, Postgres, Docker, Swarm.
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Learning and teaching c2c platform app
Jaacoo is a social network to meet like-minded people and study from each other.
The target audience of Jaacoo: one side is experts in different areas: yoga, chess, filmmaking, development, etc; the other side are students that want to find a mentor or partner.
Business needs: The client wanted to develop many features in the app and improve onboarding, decrease Customer Acquisition Costs, increase the Life Time of customers through development.
Key features which we developed:
Manual registration; Login; Feed; User Profile; Notifications; Dialogs list; Friends feed; Message dialog; My account; Friend list; Settings; Kickoff meeting; Set up the project structure; Change welcome screens; Share location screen; Request profile type; Select categories; Select interests; Create a new interest; Select "Teaching topics"; Connect Facebook; Add basic info; Add the birthday; Select a gender; Add photo; Manual login; Login social network; Main feed screen; Feed loading priority; Filters screen; Turn on/off "Near me"; Offline access; Profile screen; Show online status; Show live/born locations; View learn/tech/interested attributes; Send friend request; Update user report; New friend request (Remove friend request?); New message; Update UI part (Dialogs list); View friend request number; View friend requests line (Unread message from new connection) (show it one line top line); Approve / Reject friend request; New private || group chat; Edit chat settings; Invite new users to chat; Delete the user from the chat; Update dialog screen design; Separating types of profiles; Report dialog; Add delivered status; Add read status; Push notifications prompt; Change UI design; Change profile type (mode); Change profile skills/interests; Change profile learn/teach skills; Change categories; Choose languages; Choose city/country (live/born); Add/update profile photos; Screen redesign; Notifications settings; Help & support; App deployment (AppStore, GooglePlay); Optimization for iPhone X; Bugs list; Add loaders; The placeholder on the profile image; Communication, etc.
Headquarters: Germany
The target market for the app: Worldwide
Team size: 9 mates
Duration: 9 months
Technologies: Swift, Kotlin, Ruby, RoR, Postgres, Docker, AWS, Jenkins.
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Online store of sanitary engineering
We have done the development of an e-commerce platform for an online shop sanitary engineering.
Online store of quality sanitary ware, which presents ergonomic solutions for the bathroom, toilet, and kitchen.
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Ecommerce for a chain of hardware stores with 52 locations
27.ua is an online store and official partner of Epicentr K and Nova Linia two biggest hypermarket chains in Eastern Europe.
Our task was to design and create an online network for 52 stores so consumers could order and buy goods while on the other side employees could smoothly proceed with online orders.
In the end, our development team created a complex system that includes two key modules:
– Content module - covers all aspects of content creation and incorporation.
– Sales module - addon for a sales team to create and proceed with the order.
The project encompassed a wide range of technologies, and when we were starting out we recommended the best tech for each element after listening to the goals and objectives of the project.
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Electronic Health Records System
Health24 is an electronic medical record for medical healthcare providers. We developed a system to help quickly input patient symptoms in a structured way to be able to analyze their progress from visit to visit. The system helps to work and share with patients and other medical providers the medical data.
The target audience: doctors, clinics, and patients.
Business needs: Create a product that helps to store medical patient data in an electronic way that can be easily shared with other doctors and the patient.
Key features:
- Medical card on patient
- Symptoms directory for different medical fields
- Diagnostic side with classification
- Visit record
- Treatment plans
- Medication history
- Past procedures
- Analysis storage and monitoring
- Calendars to schedule and track appointments
- Patient profile to get access to his data
- Manage schedules of doctors in clinics
Industry: Health, Electronic Health Record
Headquarter: Kyiv, Ukraine
Market: Ukraine
Team size: 7 mates
Duration: ~3 years
Technologies: RoR, Angular 1
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E-commerce for a food delivery restaurant
Online ordering and delivery service restaurant of Chinese food and spicy Thai food.
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App for staff in workforce agencies
GoPlanr is a dedicated solution for workforce agencies (like security) who need to manage their employees. For example, deploy employees to multiple client sides.
This SaaS solution includes a web part for the owner of the agency and an app that allows employees to interact with their supervisors and their schedules using their smartphones.
The app allows employees to interact with supervisors and their schedules using their smartphones.
Using the Staff portal and mobile apps staff can:
– View their schedule in real-time;
– Respond to shift invites;
– Request time off and set availability;
– View timesheets for payroll;
– Contractors / Self Employed can generate their invoices through their portal saving them and the supervisor's time.
The target audience: workforce agencies ( example, security, cleaning, etc) and employees (officers, cleaning-personnel).
Business needs: simplify management work in a security agency, reduce manual effort and reduce errors.
Results: The number of security officers increased 2 times without adding extra management staff. The client launched this product as a SaaS solution for other agencies.
We have done a full cycle of development.
Key features:
– Scheduling system to create shifts for client's orders;
– Employee schedule to manage their workload and to assign to shifts;
– Employee and client profiles to manage data and financial documentation;
– Reporting and forecasting system.
Industry: Security
Headquarter: London, UK
Market: UK
Team size: 6 mates
Duration: ~4,5 years
Technologies: RoR, Angular 1
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Workforce Management Software
GoPlanr is a dedicated solution for workforce agencies (like security) who need to manage their employees. For example, deploy employees to multiple client sides.
This SaaS solution includes a web part for the owner of the agency and an app that allows employees to interact with their supervisors and their schedules using their smartphones.
The target audience: workforce agencies ( example, security, cleaning, etc) and employees (officers, cleaning-personnel).
Business needs: simplify management work in a security agency, reduce manual effort and reduce errors.
Results: The number of security officers increased 2 times without adding extra management staff. The client launched this product as a SaaS solution for other agencies.
We have done a full cycle of development.
Key features:
– Scheduling system to create shifts for client's orders;
– Employee schedule to manage their workload and to assign to shifts;
– Employee and client profiles to manage data and financial documentation;
– Reporting and forecasting system.
Industry: Security
Headquarter: London, UK
Market: UK
Team size: 6 mates
Duration: ~4,5 years
Technologies: RoR, Angular 1
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The biggest online tableware store in Ukraine
ProMenu is the biggest e-commerce store in Ukraine that specializes in dining and kitchen utensils, kitchen accessories, and serving items.
We developed a website.
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TOP 1 E-commerce platform in Ukraine
Rozetka.com is a vast Internet-based enterprise in Ukraine that sells housewares, electronics, toys, books, and many other goods, either directly or as the middleman between other retailers and Rozetka.com's millions of customers.
The company wanted to change its business model from an e-commerce platform to an online marketplace. We did a redesign for them to help make this possible: this included logistics, delivery, vendor support, website platforms, and iOS and Android applications.
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Ticket marketplace and event management system
Concert.ua is a ticket marketplace for booking and ordering ones. It is a №1 ticket provider in Ukraine.
V-ticket is a ticket and event management system for event organizers (concerts, exhibitions, etc). It can be used for the Concert.ua and for other ticket marketplaces.
The target audience of Concert.ua:
one side is active people who like music, culture, theater, another side is event organizers.
The target audience of V-ticket:
event organizers and ticket marketplaces.
What we do:
We have designed all pages of the tickets marketplace and event management system with expert views.
We did HTML & CSS layout for all pages and optimization of Google PageSpeed and AMP versions of all landing pages.
Industry: Events, Entertainments.
Team size: 1-4 team members
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Ready-made solution for MVP of marketplace
Online Marketplace Solution by Rademade is software for building a multi-vendor b2b, b2c, or p2p marketplace.
Key features:
For owners of the marketplace:
Admin dashboards
Unlimited categories
Unlimited vendors
Unlimited products
Review & approve vendors
SEO optimize module
Mobile responsive
For suppliers:
Registration via Facebook or email
Mini-storefronts for vendors
Adding a product
Items management tools
Orders management tools
Automatic emails to notify about new sales
For buyers:
Filtering and sorting items
Detailed item page
Registration via Fb or email
Keyword and data search
Categories search
Purchase history
Detailed supplier page
Create an order for items
Contact suppliers
Technologies: RoR, Angular 1
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Health & travel digital insurance service
Ensuria is a health & travel digital insurance service for individual and corporate clients Mobile application for access to personal travel and medical insurance.
Key features:
– Authorization;
– Profile;
– My policy;
– My clinics;
– Booking to a clinic;
– How to use insurance;
– News / Messages;
– Integration with Jivochat.com or Intercom;
– Forced app update screen;
– Help;
– Reimbursement;
– others.
Industry: Insurance, Finance, Medicine, Health
Duration: 10 months
Team size: 5-6 team members.
Technologies: React Native, Expo, Laravel, Nova.
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Community engagement software. Spitche
With this product, clients can leverage and reward their community for their engagement.
Users of Spitche can reward your customers, followers, and fans for sharing and engaging with your content to grow your organic reach and engagement on social media and generate qualified leads for your brand.
What Spitche Clients Say:
“Using Spitche, we managed to reach over 2.7M users in our target audience
on Facebook organically, turning over 30k passive followers to engaged ambassadors”
Yoann Robert, Head of Social Media, TF1 Le Groupe

Recreational Vehicle Rental Marketplace
A marketplace where recreational vehicle owners can find people who want to rent an RV.
Industry: E-commerce, Marketplace, Automotive.
Headquarter: San Antonio, United States
Technologies: React, PHP(Laravel+Nova admin)
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Sales Lead Management Software
It is a CRM system for a sales leads generation company. It includes sales lead generation flow for sales managers and management staff, automated reports, pipeline, and deals for a client-side.
Industry: Business, Sales, CRM
Headquarter: Stockholm, Sweden
Market: Worldwide
Team size: 5-6 members
Duration: ~8 months
Technologies: RoR, Angular 1
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Conversational AI platform Bot-Builder
The fastest way to create great conversational experiences in any channel, using any of the top AI engines.
The drag-and-drop nature of this Bot-Builder tools helps customers to avoid coding custom solutions, where it’s typically required. This product also provides a Meta-UI, enabling more technical users to create endless possible new steps, skills and 3rd-party connectivity. Together, these tools enable teams to move quickly in creating useful bots that operate in any channel, powered by the latest artificial intelligence.

Online brand protection platform
Your marketing department did not read the internal trademark policy, your supplier uses an old logo. A distributor advertises in an unauthorized geography or creates a social media profile while excessively using your brand.
Then there are counterfeits on marketplaces and the annoying domain registrations used for phishing.
You can deal with all that and much more in an Online brand protection platform.

All-in-one Innovation Management Software
Define, Learn, Structure, Collaborate, Organize, and Realize Innovation. From end to end – In One Tool. For Teams and Organizations Who Drives Innovation.
hives – Employee driven innovation.
- Gather ideas in a simple and more effective way.
- Set the tone with specific challenges.
- See trending topics in real-time & bring the best ideas to life.
- Analytics and insights will point you in the right direction.

A platform where you can order videos
A platform where you can order videos. Agenda Video.
Video is the most popular marketing tool right now and its popularity is only going to grow. But today its' benefits can be used only by large companies with large budgets. We are changing the game and making video production as accessible as it should be!

A multi-asset trading platform designed for financial institutions.
A multi-asset trading platform designed for financial institutions, which we developed.
One of our company, Rademade, have developed it in 2018.
We were glad to create such an interesting project.
PERSONAL CUSTOMIZATION
Multichart mode
Linked charts
MORE CONTROLS
Order types
Margin and Cost controller
ADVANCED LOOKUP
10000+ Instruments
CLICK & GO
Trading from chart
One click Trading
FAVORITE INSTRUMENTS
Watchlist
Realtime updated Tops
Reviews
the project
Portal UX Design for Media Data Collection Company
“Once they got into our heads, they truly understood what we needed.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CEO of a data company where we collect all types of media from television, radio, and print advertising to social media. We collect data from those media and provide them to agencies.
What challenge were you trying to address with ITernal Group?
We had a huge development team, but we also had plenty of development projects. As a result, our team didn’t have the time to handle all of our projects. When we needed to launch a new portal, we outsourced its development. ITernal handled its design element, and then we used another third-party developer for other aspects of its frontend.
What was the scope of their involvement?
We already had the portal, and ITernal helped us improve its UX. Initially, we briefed them about the project and gave them the research we’d done with clients. We told them those client’s pain points and some of the frustration they’d experienced. Apart from that, we also briefed them on where the business was going and what new elements we were going to add into it. In other words, we wanted them to understand our needs and business objectives.
Then, they came back to us with a couple of questions, which we answered. They also provided us with proposed designs for the portal’s look and feel. We gave our feedback, and they started designing it from there.
What is the team composition?
From ITernal’s side, we worked with the designer and the liaison officer. They also had a project manager. Meanwhile, their resources worked with our head of sales, head of IT, and lead developer. Occasionally, our product manager also collaborated with them.
How did you come to work with ITernal Group?
We had a relationship with their salesperson, and I trusted him. That trust ultimately made us decide to work with them at the end of the day. More than that, we truly needed outsourced teammates. When he introduced us to the team, I liked their understanding and approach. We also liked the ideas that they provided from a UX perspective.
How much have you invested with them?
We paid around €12,000 (approximately $14,000 USD).
What is the status of this engagement?
The project lasted from March–May 2021.
What evidence can you share that demonstrates the impact of the engagement?
We didn’t have specific metrics because the project was a creative process. As a result, we measured success by checking if the design was in line with our customers’ pain points and if we covered those pain points. We also checked whether our internal team can play with their design and if the design fit the look and feel of our organization. In the end, ITernal’s design was absolutely phenomenal.
How did ITernal Group perform from a project management standpoint?
In terms of project management, ITernal updated us about the development every two weeks, but we weren’t happy with it. As a result, we scheduled daily meetings. Once we did that, the iterations happening on a daily basis were a lot better and more in line with our needs.
What did you find most impressive about them?
I love the fact that once they got into our heads, they truly understood what we needed. They learned about our clients’ pain points and provided inputs on how we could solve them. Even though we could already solve the problems, their team members provided alternative ways to solve them. Their alternative solutions were much better than ours — they were phenomenal.
Are there any areas they could improve?
ITernal team members could improve their communication. They must be honest and open even if this might cause tension. They shouldn’t shy away from tension because it’s the only way they’re going to finish tasks. For context, we had language issues since they were working in another country. There were also some cultural differences, but the largest issue was communication on a day-to-day basis.
Cost was also an issue. We gave them a full, written brief explaining our needs and budget, so when we received their quotation, we thought it was within our budget. However, what they provided us was different from what we expected: they only finished the portal’s dashboard, but we wanted them to do the whole portal. When they completed the dashboard, they provided another quotation.
If we knew that they’d exceed our budget, we could have done the project in phases from the start. In any case, they didn’t quote for the whole project. That was hugely frustrating. After a little bit of debate and arguments, they agreed to give us a quote on the full development of the portal and a timeline. We then met on a daily basis to ensure that we were getting what we wanted. Once that was done, the development process made our lives simpler.
Do you have any advice for potential customers?
Go through the budget with a fine-toothed comb, and spend time with the development team to ensure that your expectations and ITernal’s outputs are aligned. Apart from that, have daily agile meetings instead of biweekly meetings. Even if the meetings are only 10–15 minutes long, that’s all you need to see progress.
the project
Website Dev for Automobile Rental Company
"Their ability to code and create custom-designed software is top-notch."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the CEO of a motor vehicle rental agency. We serve customers in the southwestern region of the United States rent vehicles.
For what projects/services did your company hire ITernal Group, and what were your goals?
The websites we were using to reach customers were not custom designed for our purposes. That meant we lost on revenue, on customer recruitment and we failed to create brand loyalty. We hired ITernal to create a custom designed website so we can recruit customers, control our messaging, and create brand loyalty and appeal.
How did you select this vendor and what were the deciding factors?
We selected ITernal group by doing research on the internet on companies that could deliver a custom solution to our problem. This was the seventh company we came across. An initial meeting with a scout led to team meetings where we described in detail the scope of our project and they mapped out a plan and how to accomplish it. The terms were favorable so we went ahead with the project.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
The key deliverables were an MVP 1, followed by MVP 2. We started with 2 planning meetings with the entire team to delineate the scope of the project, the detailed items needed in the MVP 2. ITernal translated that into an excel form with line items for the deliverables. We worked in 2 week sprints. First deliverable was a front end look, achieved by working together on Figma and JIRA. Then the team moved to creating the back end and building all the functionalities of the website.
Our MVP 1 has been released to production. We are currently working on the second iteration, the MVP 2, in which we add greater customizations to better serve our customers. There is collaboration with other vendor solutions - API integrations that ITernal group successfully built into the website.
How many people from the vendor's team worked with you, and what were their positions?
The number of the people on the ITernal changed depending on the stage of the project. We had a Project Manager (SCRUM master), 3 Full Stack developers that had roles of Front End UI/UX designer, Backend designer and Quality Assurance testing. At certain stage of the project a Website Development Operations specialist was employed. We also have a Client Relations Manager from their side for the duration of the project. We did work with other vendors as well, to provide expertise in a few areas.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
MVP 1, our custom designed website solution has been released and we are happy with the outcome. As non-technical founders, and lacking a technical person on our side, we relied on the expertise of ITernal group a lot. We did experience scope creep, which we wished we had a control on earlier as this also led to being over budget. We are currently working on MVP 2.
Describe their project management style, including communication tools and timeliness.
Our communication was via Google Meet on video, via email, and rarely phone calls. Responsiveness to communications was always prompt. Team meetings included everyone from ITernal group that were assigned on the project. The project manager always led the meetings, and we appreciate their style. All the other team members had input, their expertise was sought and their input valued.
What did you find most impressive or unique about this company?
The most impressive aspect is the professional acumen of their developers. Their ability to code and create custom-designed software is top-notch. Transparency with completed work and planned work. We had access to that data at all times. Willingness to create edits per client specifications.
Are there any areas for improvement or something they could have done differently?
Halfway through the project we had a change of Project Manager and some key developers. While this could not be helped - I believe the changes introduced some temporary turbulence.
the project
Product Design for Real Estate Tech Company
"The quality of their work and their ability to understand end-users distinguish them from other providers."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the design manager for a real estate technology company. We build tools to support agents and their everyday workflows.
What challenge were you trying to address with ITernal Group?
We brought them on board to support more of a general need.
What was the scope of their involvement?
On an ongoing basis, ITernal supports us with designers as needed. Their team creates desktop mockups for us as well as mobile mockups. They create static mockups, and one of their designers used Sketch to design a prototype too. Most recently, we brought one of their product designers on board to support the organization for the next four months. He’ll work on a variety of design projects.
Their designers directly work with our product managers and our lead developers. We bring the problem and requirements to the designers but then it’s up to them to bring a couple of ideas to the table if the timeline warrants it.
What is the team composition?
We work with a couple of designers and Daria (Happiness Manager).
What is the status of this engagement?
We started working with them in the second quarter of 2020, and it’s an ongoing partnership.
What evidence can you share that demonstrates the impact of the engagement?
We receive high-quality work from their designers. The two designers working with us are super professional. They take the task at hand and then provide great mockups, so I’m happy with them. Overall, our experience with ITernal has been positive.
How did ITernal Group perform from a project management standpoint?
We usually only hand them one project at a time, so ITernal's not juggling too many tasks. However, they meet all of their deadlines. Their communication’s great too. We use Slack and set up weekly meetings. I touch base with their designers about once a day to see how they’re doing. Their team’s super responsive.
Their designers were great at hopping on board and becoming a part of the team. They work collaboratively with our different teams, so I don’t look at them as contractors. They’re not afraid to ask questions or share their expert opinions.
What did you find most impressive about them?
The quality of their work and their ability to understand end-users distinguish them from other providers
Are there any areas they could improve?
No, nothing comes to mind. I brought up any speed bumps along the way, and ITernal was responsive. Their responsiveness to those problems helped us have such a great relationship.
Do you have any advice for potential customers?
Know your project’s scope and timeline to effectively hire their team. As a startup, we’re fluid. ITernal has pivoted quickly however, we have better success when we give the designer all of the details upfront.
the project
Platform Design & Dev for Global IoT Communication Company
“They outperformed all other teams that I interviewed."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a program manager at EMnify GmbH. EMnify is a leading cloud communication platform provider for IoT. We enable secure IoT connectivity globally through the EMnify SIM card and EMnify connectivity management platform. Our services include backend infrastructure development, to operate the device connectivity and ensure secure management.
I’m responsible for our enterprise portal where our customers manage their devices, connectivity, and security while improving our processes and adding new functionality for our customers.
What challenge were you trying to address with ITernal Group?
We wanted to revamp our customer-facing management portal. We needed help with both the design and front-end web development.
What was the scope of their involvement?
ITernal Group provides web design and development services to help us revamp our connectivity and order management platform and portal. They assisted us in rebuilding the platform from the ground up using Vue.js, TypeScript, CSS, and HTML.
The platform, which is meant to be self-service, has management features for managing SIM cards and devices. It also has pricing and calculation functionalities.
ITernal Group provides consultancy on design and oversees the delivery of the Figma designs themselves, which are very specific to our business. The designer is still guiding us and helping us to develop the designs, which the developers are implementing.
What is the team composition?
We started with three developers, soon engaged a design specialist as well. Currently, we’re a team of six developers assisted by a part-time designer. The ITernal Team is working as one team together with two of our in-house full stack developers.
How did you come to work with ITernal Group?
I searched for medium-sized companies that looked like a good fit. We needed a partner that would be flexible in how they work. I found ITernal Group on Clutch.
I went to their office to interview them and work with the team for two days. We did one day of development with planning in the morning and delivery in the evening. They were the only team that pixel-perfectly implemented the design as it was given to them within a day. They even delivered more functionality than any of the other teams.
They were one of the most friendly, helpful, and impactful teams that I met. Process-wise, they outperformed all other teams that I interviewed.
How much have you invested with them?
EMnify has invested $300,000.
What is the status of this engagement?
We started working together in November 2019, and the collaboration is ongoing. The platform is already live, and our customers are using it.
What evidence can you share that demonstrates the impact of the engagement?
It’s hard to say, since we just rolled out the platform; it will take a while to measure the impact of the UI improvements. EMnify’s back- and frontend teams implemented processes that reduce new customer onboarding and improve automation so that customers can do everything themselves. However, it’s hard to say at this stage what role ITernal Group played in this.
How did ITernal Group perform from a project management standpoint?
I’m the product owner, and ITernal Group is in direct contact with me at all times. So I provide priority and background info regarding the requirements but the team is highly involved and supports me process-wise as well as with critical questions and feedback! I specifically asked that they didn’t have a project manager on their side to not add a proxy between the requestor and the team to empower them. We use Airtable to manage the project until now.
What did you find most impressive about them?
In my experience with other companies, vendors are always trying to sell you something. We have had the opposite experience with ITernal Group. The team we work with makes a lot of the decisions and provides most of the support, while somebody from the customer success management team is there to assist.
They don’t get in the way as much as other companies. The company didn’t try to force any process on us, such as adding testers, or proxy project managers, which often increases cost and harms the teamwork and scrum process.
Are there any areas they could improve?
No, I’m very happy with everything.
Do you have any advice for potential customers?
Avoid being too restrictive in technical implementations, and don’t try to add what you don’t need. If you already have a project manager, don’t add a proxy. You also don’t need to add a tester if you’re not sure you need one yet.
Listen to the ITernal team and trust that they can deliver and improve processes without adding massive headcounts. They’re really supportive and solve issues when they come up. When I ask for functionality, they always ask me to clarify why we need it. If I don’t have an answer, they ask me if we should really do it and if the priority is correct.
the project
Platform Dev for Business Digitalization Startup
“They are not just product-focused but are also very proactive in terms of ideas and depth of strategy.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
Our company is a complex business solution for carriers. We help people transport their belongings to and from various locations around France. I am a digital transformation consultant with the company.
What challenge were you trying to address with Rademade?
We were managing all of our jobs manually through Excel, which was taking up a lot of time, so we wanted to move that into an automated system.
What was the scope of their involvement?
They helped us to create a platform that facilitates communication between our clients and carriers and helps us to track, organize, and bill for jobs in one streamlined process. The solution we developed together allows us to manage 100% of the responsibility and privacy of the deliveries without spending any more time in the weeds with the details of each job.
Rademade delivered the entire infrastructure of both front- and backend on the project, including a client and carrier portal on the web and our administrative dashboard. They used Ruby on Rails, as well as Angular for the frontend.
What is the team composition?
I have a scrum master who serves as my main point of contact for the work, as well as a QA lead and a full-stack developer. They provided a team of designers for the frontend work, and all of their work flows through the project manager.
How did you come to work with Rademade?
We had a pre-existing relationship from a previous company that I worked at, so I knew that they would be able to develop this for me.
How much have you invested with them?
The total cost has been around $120,000.
What is the status of this engagement?
We started working on the core of the product in November 2018, and the project is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
All of the work that they delivered to us was very good. We haven’t had any issues with the deliverables. We were able to increase our reservations per day by nearly 60% through the solution that we rolled out thanks to their work.
They have also helped us to incorporate feedback from a lot of different clients in order to improve the application, and we are currently launching a new version that will provide even more functionalities based on what those surveys revealed.
How did Rademade perform from a project management standpoint?
We worked in two-week sprints, so we met at the beginning of each period to define and choose what we were going to work on during those two weeks. 99% of the time, we were able to deliver each of those milestones at the end of the sprint.
They used Slack for both of our teams to manage day to day communication. We also made use of Figma for design and JIRA and Confluence to help make sure that all team members were on the same page throughout our work.
What did you find most impressive about them?
One thing I really appreciate them is that they are not just a development outsourcing team, but also provide a strong business analysis aspect to their skillset to help you understand your needs and goals in the marketplace.
The leader of their design team is a former marketing director, so he has a very strong understanding of how we can launch our product with a user experience that will draw in far more users than we would have been able to otherwise. They are not just product-focused but are also very proactive in terms of ideas and depth of strategy.
Are there any areas they could improve?
No, I don’t think there’s anything in particular that they need to improve.
Do you have any advice for potential customers?
Go and meet with them to have a team workshop. The key to success with any development process is to make sure that you have good communication and are up to date with everyone involved and meeting face-to-face goes a long way in getting off on the right foot in that regard.
the project
Outsourced Dev. & Design for Telemedicine Platform
“Their team has the right idea as far as serving our customers and building delightful products go.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the co-founder and CEO of operations at Doxy.me. We’re a secure telemedicine platform.
What challenge were you trying to address with Rademade?
We brought them in to increase the development, speed, and features of our platform. They also fix bugs as well as giving their design and UX expertise.
What was the scope of their involvement?
Rademade provided outsourced development and design for our platform. They’ve helped with the patient check-in workflow and streamlined it to make the workflow easy for patients. This was done on the front- and backend. They used AngularJS and Node.js.
What is the team composition?
I work with Katerina (IT Recruiter, Rademade), Daniel (UX/UI designer, Rademade), and Andrei (Frontend Developer, Rademade). My main points of contact are Katerina and Andrei, but there have also been others along the way.
How did you come to work with Rademade?
Our CTO pointed us in their direction.
How much have you invested with them?
We’ve invested over $50,000.
What is the status of this engagement?
We’ve had an ongoing partnership since May 2018.
What evidence can you share that demonstrates the impact of the engagement?
We receive positive user feedback on the changes they’ve made and features they’ve implemented. Their team has streamlined our processes and ability to deliver features faster. The functionality and reliability of the solution are excellent. Inevitably, there are bugs, but Rademade meets expectations in resolving them.
How did Rademade perform from a project management standpoint?
With some exceptions, Rademade has consistently delivered on time and within budget. Some things are always more complicated than anticipated. We talk almost every day and correspond through Slack and Jira.
What did you find most impressive about them?
They’re nice people. I flew out to meet them and really enjoyed it. Their team has the right idea as far as serving our customers and building delightful products go.
They understand that we’re all working with people, and we have to manage people as much as we manage a product. This really differentiates them from others we’ve used before. Other companies are usually transactional, but Rademade isn’t.
Are there any areas they could improve?
Nothing beyond those standard clichés. You can always be better, faster, and cheaper I suppose. But regardless, I like working with them.
Do you have any advice for potential customers?
Be clear on what you’re ultimately trying to achieve. It’s easy to engage with outsourcing development groups with very specific tasks. It’s even more effective to work toward understanding the whole and long-term vision.
the project
Web Platform Dev for Video Production Service Startup
"Their design skills and highly structured approach to project management were outstanding."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
Agenda Video focuses on creating videos for businesses—restaurants, real estate, hotels, events, and so on—for around $100. We provide editing and processing services using clients’ content.
I’m a co-founder and the COO of the company, responsible for making things happen. We have a second co-founder, responsible for marketing and sales. I’m responsible for product and website development, among other things.
We’re not exactly a professional video production company, given that we don’t also film the videos, but we’re developing a video editor through which people can make their own videos.
What challenge were you trying to address with Rademade?
We needed a web platform to promote ourselves in the digital world and present the services we provide.
What was the scope of their involvement?
Rademade designed and developed the website we use as a customer interface. The site has a payment integration and some client interaction elements. It was built on Ruby on Rails.
What is the team composition?
They assigned a team of 6–7 people, which varied across the project. Our main contact was the scrum master managing the team on the Rademade side.
How did you come to work with Rademade?
I asked for recommendations for a professional web development team and got the names of four companies. We sent them requests, and three of them agreed to participate in a small tender we organized. There were two competitors in the tender process at the end, and we chose Rademade because they were much more organized from a process point of view.
We were looking for a design-driven interface, and they created a better design. It took us a month to choose the winner, and, even though Rademade’s financial proposal was rather good, it was nearly equal to their competitor’s. We didn’t make a choice based on discounted prices, but on how they organized the process.
How much have you invested with them?
The project cost was £100,000, or around $120,000. They quoted us in dollars since they’re a Ukrainian company and they don’t use pounds.
What is the status of this engagement?
We started working with Rademade in June or July 2018, and the collaboration is ongoing. We’re currently in support mode.
What evidence can you share that demonstrates the impact of the engagement?
We have a good impression of what they’ve done. This was our first development experience, and Rademade was a consultant and a web developer in the digital world. It was important for us to sell an experience to our customers through the website, so it needed to be really good visually. We ended up liking the design, as did our customers.
The site is live, and it’s being accessed by customers. We don’t currently ask them for feedback, but we did in the beginning. We asked them what they liked about the site and whether they understood the kinds of services we provided. I’d give Rademade a 4+/5, but the result is dependent on the categories we have on the site.
From a functional point of view, the site is really reliable. We haven’t seen a lot of significant problems. There’ve been some minor bugs, but Rademade has generally provided a reliable product.
How did Rademade perform from a project management standpoint?
We were slightly over budget went over-schedule by 10–15%, but this wasn’t because of Rademade. We were developing a new product and a digital interface at the same time, so we had to change the scope of work in real-time based on customer feedback. That process was mainly on our side.
Rademade was good to very good in terms of project management. They used Jira and made us a part of the system, in order to share tasks. They’re well-organized—sometimes too organized—in terms of sprints and rules. At the same time, we learned a lot of skills about how to manage our internal activities from them. The scrum master from their side is very experienced, but it’s difficult to say whether it was a particular situation or whether Rademade has general consistency.
What did you find most impressive about them?
Their design skills and highly structured approach to project management were outstanding.
Are there any areas they could improve?
There were some problems connected to their development team, which had a turnover of 30–50%. There’s a hot market in Ukraine, as I understand, and every developer is trying to get a higher salary. At the same time, they managed substitutions properly and with care.
Do you have any advice for future clients of theirs?
The client needs to understand what they want from Rademade. Otherwise, it’ll cost them too much money.
the project
White Label Services for Development Company
“Their services are very cost-effective and take a lot off my plate.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
We provide custom software development for both web and mobile solutions. I’m the CEO.
What challenge were you trying to address with Rademade?
Rademade operates as a white-label contractor for us. They’ve delivered full-stack services for several different projects.
What was the scope of their involvement?
They’ve completed three different projects for us. Whenever a project comes up, and it seems like we can leverage their resources, we take them on to develop for us.
In one project, they provided a full team to build a web solution for our third-party client, an energy broker. It was an e-commerce platform where users could purchase energy services from various vendors.
Rademade built the entire enrollment process of integrating the platform with different energy providers. They used Ruby on Rails and handled everything from project management to QA development.
In another engagement, they built a mobile app using React Native. This app was for an industrial steel company, and it enabled users to scan the company’s products to visualize factory testing results.
What is the team composition?
I’m always in contact with the account manager, no matter what product or project. They provide a full team. Recently, I worked with two developers, a QA engineer, and a DevOps specialist.
How did you come to work with Rademade?
I think my partner found them through a Google search. We were looking for developers in Ukraine, with Ruby on Rails competency in mind. We then realized that they had React Native capabilities, so we started using them for that too.
How much have you invested with them?
So far, we’ve spent $75,000.
What is the status of this engagement?
We started working together in March 2018, and it’s an ongoing engagement.
What evidence can you share that demonstrates the impact of the engagement?
They’ve allowed me to be pretty hands-off with their work since they handle everything from project management to testing. Their QA process has been extremely helpful; they’re good at catching bugs and fixing them right away. Their services are very cost-effective and take a lot off my plate.
They’ve also been flexible in scaling their resources to be the appropriate size. If we need a full team, they can provide it. Not to mention that their work itself is very high-quality.
How did Rademade perform from a project management standpoint?
They’re generally very good. With any project, things can get out of control, but I keep weekly tabs with my account manager who sets expectations for every two weeks. They’re good at adhering to time and budget. Whenever there’s an issue, we discuss it with the team and come to a solution.
We utilize JIRA to communicate. It allows me to see how each sprint is going and how the tasks are progressing. The time difference has actually worked to my advantage, where the work is done by the time I wake up. They speak excellent English, so language hasn’t been a problem, either.
What did you find most impressive about them?
Their communication and the quality of their work are both stellar. They’re able to foresee issues then bring them up as quickly as possible.
Are there any areas they could improve?
They could do better at keeping their hours in control. Even if they were having trouble, I’d appreciate it if they’d let us know a little sooner. That way, we wouldn’t have to go over budget. That hasn’t happened more than once or twice, so it’s not a major issue.
Do you have any advice for potential customers?
Keep good communication with them, and they’ll produce quality solutions. They’ll be successful for you.
the project
Web Dev & Design for Gig Economy Platforms
“At the end of the day, it’s about education, communication, and motivation, and ITernal Group (formerly Rademade) brings all of those factors.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a co-founder of Lemonfrog. We run online marketplaces for finding babysitters, tutors, and cleaners as well as other things across Switzerland, Austria, Spain, and Germany.
What challenge were you trying to address with Rademade?
All of our platforms are powered by a centralized software solution, which has been on the market for about 10 years. It’s a complex but stable product that helps us manage our different websites. Rademade joined the project to help our main development partner build out and implement our ideas.
What was the scope of their involvement?
For the past few years, we’ve worked with Rademade to add additional features to our software and existing platforms.
Our main focus has always been making our onboarding process easier for users. They’ve done several projects such as improving the visuals on the frontend and integrating external software to identify users.
All of our platforms are web-based, using Ruby on Rails on the backend and React on the frontend. We also use HTML, CSS, and MySQL.
What is the team composition?
The account manager is our main point of contact. We started with one developer and now have five.
How did you come to work with Rademade?
One of the reasons why we needed another software provider was because the project was getting too expensive. We decided to look for more cost-effective developers and eventually met Rademade at a conference. After calling them, we started the engagement.
How much have you invested in them?
We’ve spent between $50,000–$200,000.
What is the status of this engagement?
We began working with them in September 2018, and it’s an ongoing project.
What evidence can you share that demonstrates the impact of the engagement?
We didn’t have a frontend part before, so the new interface is a big win. I appreciate that they have a good understanding of our software. That allows them to give good inputs and help with the design and implementation.
How did Rademade perform from a project management standpoint?
Our main software provider is still in charge of a lot of the project management, so Rademade is mostly responsible for development and design support.
That being said, I’m very happy with their account manager’s communication skills, qualifications, and desire to help us. They’re very motivated and put a lot of effort into making us happy.
What did you find most impressive about them?
The value for our money is a key driver for us, which is why we’ll continue to scale up with Rademade. We get far more for our money than with other software providers.
Are there any areas they could improve?
No, everything is fine. If they got bigger, we could switch over to them entirely as our software developer.
Do you have any advice for potential customers?
At the end of the day, it’s about education, communication, and motivation, and Rademade brings all of those factors. Of course, there’s always a quality difference between individual developers, so you need a bit of luck to get the best. But that goes for any software provider.
the project
Web Dev for Language Class Marketplace
"ITernal Group (formerly Rademade) cares about what they do."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the founder and CEO of a language class marketplace. We sell English classes in ten countries.
What challenge were you trying to address with Rademade?
We needed help to develop the platform.
What was the scope of their involvement?
During the first 3–4 years of our collaboration, we weren’t engaged in active development. They worked a few hours per week. In the last few years, Rademade developed our website, which helps users select language courses. Using PHP, their team’s front- and backend developers, as well as designers, built the platform from scratch. Their frontend developers have also helped to create a mobile version of the website.
What is the team composition?
I’ve worked with the developers directly. The Rademade team includes PHP and frontend developers as well as a designer and a business analyst. I’m also in contact with the account managers once a month. We haven’t changed the team over the years because they’re proactive.
How did you come to work with Rademade?
I met the CEO of Rademade years ago when I asked him if an idea I had could be developed. The CEO answered that his company could develop everything, which I liked. After a few years, we started the project.
How much have you invested with them?
We’ve spent about $300,000 with Rademade.
What is the status of this engagement?
We started working together in February 2011, and the collaboration is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Their commitment to the website isn’t based on conversions. I don’t have figures but plan to work with Rademade for the next few years.
Today, our marketplace experienced more than 10,000 people per two hours, which caused some server issues. I called Rademade to help as soon as possible and within 20 minutes their team was helping me.
How did Rademade perform from a project management standpoint?
We communicate via Asana and Telegram. Also, every Monday we hold a meeting when we plan tasks to be completed by Friday, which is when we regroup. Rademade doesn’t have a project manager but we have one on our side.
What did you find most impressive about them?
They’re a proactive team that cares about results. When I ask them to complete one task, they brainstorm ideas and ask more questions. Rademade cares about what they do.
Are there any areas they could improve?
No, there’s nothing they could improve.
Do you have any advice for potential customers?
Have a great vision of what you want and they will develop a great product.
After the project, stakeholders described the UX portal’s design as absolutely phenomenal. While there was a misunderstanding around the project’s cost, the ITernal team brought the project back on track and provided excellent outputs. They also provided great suggestions and alternative solutions.