iTec Web Solutions

Please describe your company and your position there.

I am the VP of a company that manufactures stainless steel products for the aquatic industry. We fabricate stainless steel rooftop pool and spas, stainless steel water features, gutter systems, handrails, and much more.

For what projects/services did your company hire iTec Web Solutions?

Our old company website was extremely outdated and gave a bad impression to potential customers. We hired iTec Web Solutions to design and build a new WordPress website from the ground up.

What were your goals for this project?

Our goal was to have a website that looks extremely professional and informative. We wanted to generate more traffic and obtain quality leads through our contact forms. We also wanted to be high on the list when clients search for the products we offer.

How did you select this vendor?

I listed the project online and received over 50 applicants who pitched their skills. I narrowed it down to two companies that had great portfolios and the highest reviews. After I contacted both companies, I knew immediately that iTec Web Solutions was the best one for the job.

Describe the project in detail.

We started with phone discussions about the details of our business and our goals for the website. iTec Web Solutions had a good understanding of what we offered, giving us multiple mock designs that matched our business model. They also created contact forms, photo galleries, and a blog as well.

What was the team composition?

I worked with the Anna (CEO, iTec Web Solutions) the entire time. She was also the one who did all that amazing work.

Can you share any outcomes from the project that demonstrate progress or success?

After we launched the new website, our Google Ads account showed a 93% jump in site traffic. Our company is now displayed on the first page of results when searching for our products on Google. We constantly get feedback on how great the site looks as well as a lot of leads through our contact form.

How effective was the workflow between your team and theirs?

Everything was quite seamless. We shared ideas and came up with cool designs for the web page. Throughout the process, they worked with us through every detail and suggested several great additions that we never thought of. Any time I sent an email, I would get a reply within 30 minutes. It was great working with iTec Web Solutions.

What did you find most impressive about this company?

I was quite impressed that they made an effort to understand exactly what my company does and how we operate before starting the work. They then used this info to design the perfect site for our needs. iTec Web Solutions brought ideas to the table that I had not previously thought of.

Are there any areas for improvement?

I can’t think of anything that needed improvement while we were working together. Everything was flawless.

Please describe your company and your position there.

I’m the marketing and service specialist at Revolution Insurance Services Inc. We’re a group benefits brokerage that specializes in customized employee benefits.

For what projects/services did your company hire iTec Web Solutions? 

We hired iTec Web Solutions to redesign our website in alignment with a recent rebranding effort.

What were your goals for this project?

We wanted a website with content that would be easy to understand and enjoyable to experience. The platform would also have an intuitive UI to increase engagement.

How did you select this vendor?

A colleague at our sister company recommended iTec Web Solutions to us.

Describe the project in detail.

They completely revamped our website. To plan the design, the team created a Trello board where we could attach sketches of our ideas. They also integrated the website with an email marketing company.

What was the team composition?

Anna (Web Developer, iTec Web Solutions) was our main point of contact. She handled everything for us from conception to launch. She worked closely with the VP of our company and me.

Can you share any outcomes from the project that demonstrate progress or success?

I have no figures to share since our website has just launched.

How effective was the workflow between your team and theirs?

The Trello board was a great way for us to communicate requests. The team efficiently implemented all of our feedback. In particular, Anna was easy to communicate with as she was very invested in her work. I’m looking forward to training with her on how to manage the website.

What did you find most impressive about this company?

This was my first time working with a site development vendor. It was a pleasant experience due to their communication style. While they listened to internal feedback, they also weren't afraid to offer their own opinions. Plus, they have outstanding expertise in graphic design.

Are there any areas for improvement?

I did have to double check the vendor’s work a couple of times, but I think that is to be expected.

Please describe your company and your position there.

I was hired by Builterra to manage their re-brand and website development project as well as to provide copywriting services.

For what projects/services did your company hire iTec Web Solutions?

We needed web design and development as well as a new logo.

What were your goals for this project?

It was time for the company to transition from a quick and dirty website to an elevated image and web presence. We wanted a professional look and feel that stood out from the competition.

How did you select this vendor?

We found iTec through Upwork. I had never used this service before as I wasn't entirely confident in the quality of vendors there. However, after going through my network and asking for referrals, I was shocked to find that the vendor we were most impressed with was initially sourced from that platform.

Describe the project in detail.

Once we selected iTec, they immediately got to work with understanding our goals and objectives for the project. Their turnaround was quick and they went above and beyond to exceed our expectations and meet deadlines.

What was the team composition?

There was a large team of designers and developers involved but we dealt strictly with just one web developer, which minimized confusion and streamlined communication.

Can you share any outcomes from the project that demonstrate progress or success?

We were thrilled with the final design, UI/UX, custom graphics, etc. The website recently launched so we haven’t had the chance yet to analyze metrics.

How effective was the workflow between your team and theirs?

This aspect was extremely effective due to having one main point of contact. Communication was primarily conducted through Skype and Trello.

What did you find most impressive about this company?

Their level of professionalism, flexibility, and the advanced and transparent nature of their proposal process were remarkable.

Are there any areas for improvement?

I can't really think of any.

Please describe your organization.

We are an independent software provider. We also manage services and offer Internet, cloud, DR [disaster recovery] collocation, and technical support. We are a one-stop tech shop and have been around for 20 years.

What is your role and responsibilities?

I’m a marketing specialist.

What was your goal for working with iTec Web Solutions?

We decided to go with iTec Solutions to give our company a new look and replace our current website.

Please describe the scope of their work.

We started working on the home page and they’re creating an entirely new look for our website along with SEO [search engine optimization] strategy and conversion optimization work. We are also going forward with three of our other websites with them.

What was your process for selecting iTec Web Solutions with which to work?

We shortlisted many developers. Their boutique firm had a lot of clients and a very extensive portfolio. We decided to go with a small vendor who could work with an existing template, which we had purchased previously.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

It was less than $10,000.

When was the work completed?

They are doing the final linking for our website. We’re planning to launch this on February 4, 2015.

Do you have any statistics or metrics to track improvement from the project?

It's too early to answer this question because we haven't launched the site yet.

Are you satisfied with their performance?

I’m very satisfied. Anna [Gondzik, iTec Web Solutions CEO] is great to work with. She’s very organized and very competent. It’s not only Web design work, but also SEO [search engine optimization] and best practices for search engine marketing. She keeps up with the latest information and has an answer for everything in terms of the right thing to do. If you give her work, it will get done properly. She never says it’s impossible. She is detailed and particular with details. 

We were anticipating to pay 50 percent less, but the project doubled in size. We went over budget, but that was our fault. There was an issue once that the best SEO consultants couldn’t fix, but iTec Web Solutions fixed it overnight. 

They breathed life into us. They know what will work for their customers. They offer a lot of great solutions. Their team is always traveling between different global offices, but is still able to give full attention to our project.

Is there anything unique about iTec that really makes them stand out, compared to other online marketing companies?

Besides being very competent, they’re very responsive for tech support. If Anna is not available, there is someone else who makes sure the job gets done.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

I really cannot think of anything to critique as far as work quality or suggestions offered.

What advice would you give to a future client of theirs?

Perhaps they could have another budget package created so that all of the work after the review session is also included within a package. When you just add components, it can get out of hand.

Please describe your organization.

We are a custom jewelry designer.

What is your role and responsibilities?

I’m the owner. 

What was your goal for working with iTec Web Solutions?

We started first with Web design and now they’re helping me with website security issues. 

Please describe the scope of their work.

They’ve done multiple projects for us to enhance my website.

What was your process for selecting iTec Web Solutions with which to work?

I found them on Google three to four years ago. I did some basic research and then contacted them.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

Approximately $3,000 for the average project.

When was the work completed?

The work is ongoing.

Do you have any statistics or metrics to track improvement from the project?

We created a new website with them. Everyone loves our website. Google loves our website. It’s user friendly and better than before. They gave us advice about SEO [search engine optimization]. I’m always learning from them.

Are you satisfied with their performance?

I’m very happy with them. They’re very easy to talk with. I trust their judgment. Whatever they say, works with me. Every year, we update our website, I’ll go with them each time.

Is there anything unique about iTec Web Solutions that really makes them stand out, compared to other online marketing companies?

I can’t think of anything else to say.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

No. I’m very satisfied. I trust them.

Please describe your organization.

Our company is a Canadian IT [information technology] firm.

What is your role and responsibilities?

I’m the founder and oversee selling and marketing. We design mobile and big data solutions. 

What was your goal for working with iTec Web Solutions?

I initially chose them for the website but, in time, our relationship grew. It grew to a level where I am now doing all of my marketing and even digital marketing work with them.

Please describe the scope of their work.

We finished the first round of work in the first six months. As our business grew and we needed more customer reach in terms of advertising, they took that work. Each time we talk, they give me certain industry trends that they see on their side.

What was your process for selecting iTec Web Solutions with which to work?

I found them on Google and called them. The reason that I decided to work with them was because when I explained what I needed, they convinced me to do less than I had planned and taught me why that would be a better approach. I found that to be a very credible and genuine approach since they were turning down potential revenue.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

The exact figure is confidential but they have done many small projects for us. The price would normally be higher but we received a startup client discount since we were just getting started.

When was the work completed?

We work with them now on an ongoing basis. 

Do you have any statistics or metrics to track improvement from the project?

I have a lot of website visitors. They made our website very creative, colorful, and new. Many clients commented us for being very different. Our site offers a new way of thinking. Our website is very different compared to others in our industry. I would describe the results in two words: Differentiated and creative.

Are you satisfied with their performance?

Yes. They didn’t try to oversell themselves. That was a really different approach. They found a few things that I could improve on in terms of marketing. A lot of the things they taught me from their experience were very helpful. When I tested the tips they gave, they were absolutely right. [The company that] bought my company, also found them to be very helpful.

Is there anything unique about iTec Web Solutions that really makes them stand out, compared to other online marketing companies?

Their genuineness sets them apart. They are not out to get your money for every little tweak and enhancement. That is a huge difference. Also, their ideas are always new and creative. They are always improving their skills.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

It would be nice for them to have a different type of pricing and service package for large enterprises and smaller enterprises in the enterprise market. If they would hire some content writers, that may also help their position in the enterprise market.

Please describe your company and your position there.

I’m the owner and lead designer of a boutique branding agency.

For what projects/services did your company hire iTec Web Solutions?

We needed someone to develop our website.

What were your goals for this project?

I wanted to translate my design into a beautiful WordPress site with strong SEO.

How did you select this vendor?

I've worked with Anna (CEO, iTec Web Solutions) before, and she's incredibly reliable and professional.

Describe the project and the services they provided in detail.

They recreated my design in WordPress and incorporated SEO.

What was the team composition?

I worked directly with Anna. It was seamless.

Can you share any information that demonstrates the impact that this project has had on your business?

They brought the project to life, smoothly transferring my design into WordPress while maintaining my existing SEO and enhancing additional SEO opportunities. I know I’m in good hands when I work with them.

How was project management arranged and how effective was it?

We communicated via email and shared files on Dropbox. Making changes and managing details on Trello was easy and kept us organized.

What did you find most impressive about this company?

They’re highly skilled, professional, and trustworthy.

Are there any areas for improvement?

No. I look forward to continuing to work with them.

Please describe your company and your position there.

I am the owner of Brownstone Law Firm, we are a national firm.

For what reason(s) did your company hire iTec Web Solutions?

We wanted to improve the web performance of our main site as well as page speed and server issues. iTec worked with our server team and internal staff to improve the speed and efficiency of our website on both mobiles and desktops.

What were your goals for this project?

We wanted to optimize our main law firm website. The main goal was to improve UX by increasing web performance and speed.

How did you select this vendor?

We worked very well with the staff of iTEC and they responded to all inquiries and issues in a prompt and efficient manner.

Describe the project in detail.

The project entailed working with our server, admin panel, MaxCDN, Cloudflare and other aspects of the site enhance the site's speed and performance.

What was the team composition?

The iTec team managed the project at all levels.

Can you share any outcomes from the project that demonstrate progress or success?

Our site performance is up and our SEO rankings have improved.

How effective was the workflow between your team and theirs?

We had a very smooth workflow and they were always quick to respond.

What did you find most impressive about this company?

The most impressive thing about them was their ability to solve problems and look for solutions. They also provided recommendations to make the work more effective.