Do you have any statistics or metrics to track improvement from the project?
It's too early to answer this question because we haven't launched the site yet.
Are you satisfied with their performance?
I’m very satisfied. Anna [Gondzik, iTec Web Solutions CEO] is great to work with. She’s very organized and very competent. It’s not only Web design work, but also SEO [search engine optimization] and best practices for search engine marketing. She keeps up with the latest information and has an answer for everything in terms of the right thing to do. If you give her work, it will get done properly. She never says it’s impossible. She is detailed and particular with details.
We were anticipating to pay 50 percent less, but the project doubled in size. We went over budget, but that was our fault. There was an issue once that the best SEO consultants couldn’t fix, but iTec Web Solutions fixed it overnight.
They breathed life into us. They know what will work for their customers. They offer a lot of great solutions. Their team is always traveling between different global offices, but is still able to give full attention to our project.
Is there anything unique about iTec that really makes them stand out, compared to other online marketing companies?
Besides being very competent, they’re very responsive for tech support. If Anna is not available, there is someone else who makes sure the job gets done.
Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?
I really cannot think of anything to critique as far as work quality or suggestions offered.
What advice would you give to a future client of theirs?
Perhaps they could have another budget package created so that all of the work after the review session is also included within a package. When you just add components, it can get out of hand.