Itec Media

BACKGROUND

Please describe your company and position.

I am the Managing Director of Purity Gas Inc.

Describe what your company does in a single sentence.

We design, build, supply and service fully-integrated nitrogen gas generation systems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Itec Media to accomplish?

• Complete redesign of the website and user experience

SOLUTION

How did you find Itec Media?

Repeat Customer

Why did you select Itec Media over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned
• Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Itec engaged us with an incredible CRO copywriter to build the copy and navigation flow. They then built the website with our inspiration in sketch to help us visualize the framework and design, which was incredible. 

As the site was being built, they used digital project management tools to keep us involved through every development stage, ensuring we would provide timely and organized feedback. Once the website was built, we subscribed to a maintenance and hosting program to ensure optimal performance and security at all times.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Site speed and performance are objectively excellent. SEO scoring is incredibly high. The website is error-free and optimized for web and desktop perfectly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent. A highly responsive company that delivers on time and efficiently. Leveraged industry-driven software to manage the project, allowing seamless, consolidated, user-friendly feedback to keep things moving.

What was your primary form of communication with Itec Media?

Email or Messaging App

What did you find most impressive or unique about this company?

Technical competence is world-class. Business workflow and progress updates with clients were incredibly easy. They understood how to make our brand speak on web pages. The site was exactly how we hoped it would be from a brand standards position. They wouldn't compromise with "good enough" - they ensured it was perfect from day one, insisting highly-effective CRO copywriting initiates the project. This was so incredibly valuable, and I didn't know it at the time.

Are there any areas for improvement or something Itec Media could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I am a sole practitioner and owner of my law firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Itec Media?

I hired Itec Media to build my law firm website.

SOLUTION

How did you select this vendor and what were the deciding factors?

I looked for web designers with experience working with law firms through Upwork. I selected this vendor because of their industry experience, personable designer, and affordable price given the comprehensiveness of their services.

Describe the project in detail and walk through the stages of the project.

After a meeting and receipt of the mock-up site, I provided feedback to the designer who patiently worked with me through each step of the process.

How many resources from the vendor's team worked with you, and what were their positions?

In total, I worked with 1 person who designed/managed my project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I have a website that is user-friendly and can grow with me as I need/want. I've received positive feedback about the design.

How effective was the workflow between your team and theirs?

The designer/project manager was easy communicate with and provided me updates throughout the process. We had virtual and phone meetings as needed. I received communications to clarify expectations about timing.

What did you find most impressive or unique about this company?

I really appreciated how patient the designer/project manager was with me given my various time constraints and all of my questions/requests. She thoughtfully responded to my questions and diligently worked with me to address my requests. They took the time to explain processes and decisions in a way that was easily digestible.

Are there any areas for improvement or something they could have done differently?

I don't think there is anything that the designer/project manager could have done differently.

BACKGROUND

Please describe your company and your position there.

I am the managing partner of a consulting firm,

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Itec Media?

We are a startup and had a self-built website but understood to be a market leader we need a professional website to rank higher on google. We used Itec for web design, web development and hosting.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had a list of potential service provider but chose ITEC based on the range of services they offer and quality of the website examples they provided.

Describe the project in detail and walk through the stages of the project.

Stage 1 was working with a content writer who provided our content to ITEC. Stage 2 was the web design with check in points for us to provide any edits or changes to the pages as they were built. Stage 3 was the web design where we essentially got to ensure all the links, contacts points etc. worked to our liking. Stage 4 was GO LIVE.

How many resources from the vendor's team worked with you, and what were their positions?

We had one point of contact the entire time which was Anna, Digital Enterprise Management. She is incredible knowledgeable and responsive, we enjoyed working with her.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The website looks fantastic! We were very pleased with our project experience.

How effective was the workflow between your team and theirs?

Communication was timely and more importantly, Anna always laid out options with pros and cons for each, where applicable she provided links to websites to show us what the end result would be, this made it easy to make decision and keep the project moving forward.

What did you find most impressive or unique about this company?

We have never used a web design/development company before so I cannot compare but I can say in our search some never called us back or responded to our emails, indicating to us that they would not be a good fit.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind.

BACKGROUND

Please describe your company and your position there.

I am the VP of a company that manufactures stainless steel products for the aquatic industry. We fabricate stainless steel rooftop pool and spas, stainless steel water features, gutter systems, handrails, and much more.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iTec Web Solutions?

Our old company website was extremely outdated and gave a bad impression to potential customers. We hired iTec Web Solutions to design and build a new WordPress website from the ground up.

What were your goals for this project?

Our goal was to have a website that looks extremely professional and informative. We wanted to generate more traffic and obtain quality leads through our contact forms. We also wanted to be high on the list when clients search for the products we offer.

SOLUTION

How did you select this vendor?

I listed the project online and received over 50 applicants who pitched their skills. I narrowed it down to two companies that had great portfolios and the highest reviews. After I contacted both companies, I knew immediately that iTec Web Solutions was the best one for the job.

Describe the project in detail.

We started with phone discussions about the details of our business and our goals for the website. iTec Web Solutions had a good understanding of what we offered, giving us multiple mock designs that matched our business model. They also created contact forms, photo galleries, and a blog as well.

What was the team composition?

I worked with the Anna (CEO, iTec Web Solutions) the entire time. She was also the one who did all that amazing work.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After we launched the new website, our Google Ads account showed a 93% jump in site traffic. Our company is now displayed on the first page of results when searching for our products on Google. We constantly get feedback on how great the site looks as well as a lot of leads through our contact form.

How effective was the workflow between your team and theirs?

Everything was quite seamless. We shared ideas and came up with cool designs for the web page. Throughout the process, they worked with us through every detail and suggested several great additions that we never thought of. Any time I sent an email, I would get a reply within 30 minutes. It was great working with iTec Web Solutions.

What did you find most impressive about this company?

I was quite impressed that they made an effort to understand exactly what my company does and how we operate before starting the work. They then used this info to design the perfect site for our needs. iTec Web Solutions brought ideas to the table that I had not previously thought of.

Are there any areas for improvement?

I can’t think of anything that needed improvement while we were working together. Everything was flawless.

BACKGROUND

Please describe your company and your position there.

I’m the marketing and service specialist at Revolution Insurance Services Inc. We’re a group benefits brokerage that specializes in customized employee benefits.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iTec Web Solutions? 

We hired iTec Web Solutions to redesign our website in alignment with a recent rebranding effort.

What were your goals for this project?

We wanted a website with content that would be easy to understand and enjoyable to experience. The platform would also have an intuitive UI to increase engagement.

SOLUTION

How did you select this vendor?

A colleague at our sister company recommended iTec Web Solutions to us.

Describe the project in detail.

They completely revamped our website. To plan the design, the team created a Trello board where we could attach sketches of our ideas. They also integrated the website with an email marketing company.

What was the team composition?

Anna (Web Developer, iTec Web Solutions) was our main point of contact. She handled everything for us from conception to launch. She worked closely with the VP of our company and me.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I have no figures to share since our website has just launched.

How effective was the workflow between your team and theirs?

The Trello board was a great way for us to communicate requests. The team efficiently implemented all of our feedback. In particular, Anna was easy to communicate with as she was very invested in her work. I’m looking forward to training with her on how to manage the website.

What did you find most impressive about this company?

This was my first time working with a site development vendor. It was a pleasant experience due to their communication style. While they listened to internal feedback, they also weren't afraid to offer their own opinions. Plus, they have outstanding expertise in graphic design.

Are there any areas for improvement?

I did have to double check the vendor’s work a couple of times, but I think that is to be expected.

BACKGROUND

Please describe your company and your position there.

I was hired by Builterra to manage their re-brand and website development project as well as to provide copywriting services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iTec Web Solutions?

We needed web design and development as well as a new logo.

What were your goals for this project?

It was time for the company to transition from a quick and dirty website to an elevated image and web presence. We wanted a professional look and feel that stood out from the competition.

SOLUTION

How did you select this vendor?

We found iTec through Upwork. I had never used this service before as I wasn't entirely confident in the quality of vendors there. However, after going through my network and asking for referrals, I was shocked to find that the vendor we were most impressed with was initially sourced from that platform.

Describe the project in detail.

Once we selected iTec, they immediately got to work with understanding our goals and objectives for the project. Their turnaround was quick and they went above and beyond to exceed our expectations and meet deadlines.

What was the team composition?

There was a large team of designers and developers involved but we dealt strictly with just one web developer, which minimized confusion and streamlined communication.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were thrilled with the final design, UI/UX, custom graphics, etc. The website recently launched so we haven’t had the chance yet to analyze metrics.

How effective was the workflow between your team and theirs?

This aspect was extremely effective due to having one main point of contact. Communication was primarily conducted through Skype and Trello.

What did you find most impressive about this company?

Their level of professionalism, flexibility, and the advanced and transparent nature of their proposal process were remarkable.

Are there any areas for improvement?

I can't really think of any.

BACKGROUND

Please describe your organization.

We are an independent software provider. We also manage services and offer Internet, cloud, DR [disaster recovery] collocation, and technical support. We are a one-stop tech shop and have been around for 20 years.

What is your role and responsibilities?

I’m a marketing specialist.

OPPORTUNITY / CHALLENGE

What was your goal for working with iTec Web Solutions?

We decided to go with iTec Solutions to give our company a new look and replace our current website.

SOLUTION

Please describe the scope of their work.

We started working on the home page and they’re creating an entirely new look for our website along with SEO [search engine optimization] strategy and conversion optimization work. We are also going forward with three of our other websites with them.

What was your process for selecting iTec Web Solutions with which to work?

We shortlisted many developers. Their boutique firm had a lot of clients and a very extensive portfolio. We decided to go with a small vendor who could work with an existing template, which we had purchased previously.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

It was less than $10,000.

When was the work completed?

They are doing the final linking for our website. We’re planning to launch this on February 4, 2015.

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

It's too early to answer this question because we haven't launched the site yet.

Are you satisfied with their performance?

I’m very satisfied. Anna [Gondzik, iTec Web Solutions CEO] is great to work with. She’s very organized and very competent. It’s not only Web design work, but also SEO [search engine optimization] and best practices for search engine marketing. She keeps up with the latest information and has an answer for everything in terms of the right thing to do. If you give her work, it will get done properly. She never says it’s impossible. She is detailed and particular with details. 

We were anticipating to pay 50 percent less, but the project doubled in size. We went over budget, but that was our fault. There was an issue once that the best SEO consultants couldn’t fix, but iTec Web Solutions fixed it overnight. 

They breathed life into us. They know what will work for their customers. They offer a lot of great solutions. Their team is always traveling between different global offices, but is still able to give full attention to our project.

Is there anything unique about iTec that really makes them stand out, compared to other online marketing companies?

Besides being very competent, they’re very responsive for tech support. If Anna is not available, there is someone else who makes sure the job gets done.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

I really cannot think of anything to critique as far as work quality or suggestions offered.

What advice would you give to a future client of theirs?

Perhaps they could have another budget package created so that all of the work after the review session is also included within a package. When you just add components, it can get out of hand.

BACKGROUND

Please describe your organization.

We are a custom jewelry designer.

What is your role and responsibilities?

I’m the owner. 

OPPORTUNITY / CHALLENGE

What was your goal for working with iTec Web Solutions?

We started first with Web design and now they’re helping me with website security issues. 

SOLUTION

Please describe the scope of their work.

They’ve done multiple projects for us to enhance my website.

What was your process for selecting iTec Web Solutions with which to work?

I found them on Google three to four years ago. I did some basic research and then contacted them.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

Approximately $3,000 for the average project.

When was the work completed?

The work is ongoing.

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

We created a new website with them. Everyone loves our website. Google loves our website. It’s user friendly and better than before. They gave us advice about SEO [search engine optimization]. I’m always learning from them.

Are you satisfied with their performance?

I’m very happy with them. They’re very easy to talk with. I trust their judgment. Whatever they say, works with me. Every year, we update our website, I’ll go with them each time.

Is there anything unique about iTec Web Solutions that really makes them stand out, compared to other online marketing companies?

I can’t think of anything else to say.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

No. I’m very satisfied. I trust them.

BACKGROUND

Please describe your organization.

Our company is a Canadian IT [information technology] firm.

What is your role and responsibilities?

I’m the founder and oversee selling and marketing. We design mobile and big data solutions. 

OPPORTUNITY / CHALLENGE

What was your goal for working with iTec Web Solutions?

I initially chose them for the website but, in time, our relationship grew. It grew to a level where I am now doing all of my marketing and even digital marketing work with them.

SOLUTION

Please describe the scope of their work.

We finished the first round of work in the first six months. As our business grew and we needed more customer reach in terms of advertising, they took that work. Each time we talk, they give me certain industry trends that they see on their side.

What was your process for selecting iTec Web Solutions with which to work?

I found them on Google and called them. The reason that I decided to work with them was because when I explained what I needed, they convinced me to do less than I had planned and taught me why that would be a better approach. I found that to be a very credible and genuine approach since they were turning down potential revenue.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

The exact figure is confidential but they have done many small projects for us. The price would normally be higher but we received a startup client discount since we were just getting started.

When was the work completed?

We work with them now on an ongoing basis. 

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

I have a lot of website visitors. They made our website very creative, colorful, and new. Many clients commented us for being very different. Our site offers a new way of thinking. Our website is very different compared to others in our industry. I would describe the results in two words: Differentiated and creative.

Are you satisfied with their performance?

Yes. They didn’t try to oversell themselves. That was a really different approach. They found a few things that I could improve on in terms of marketing. A lot of the things they taught me from their experience were very helpful. When I tested the tips they gave, they were absolutely right. [The company that] bought my company, also found them to be very helpful.

Is there anything unique about iTec Web Solutions that really makes them stand out, compared to other online marketing companies?

Their genuineness sets them apart. They are not out to get your money for every little tweak and enhancement. That is a huge difference. Also, their ideas are always new and creative. They are always improving their skills.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

It would be nice for them to have a different type of pricing and service package for large enterprises and smaller enterprises in the enterprise market. If they would hire some content writers, that may also help their position in the enterprise market.

BACKGROUND

Please describe your company and position.

I am the Client Services of Admiral Consulting Group

Describe what your company does in a single sentence.

Sells and implements Microsoft business management solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Itec Media to accomplish?

• Improve aesthetic of website
• Provide turnkey website maintenance services
• Perform content updates as needed

SOLUTION

How did you find Itec Media?

Online Search

Why did you select Itec Media over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Itec Media were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Anna to do a website refresh project and provide ongoing managed services - keeping apps up to date and ensuring the website is performing optimally.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website - it is clean and polished looking and functions properly without any effort from Admiral.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All deliverables are on time, and the team is very quick to respond to any requests.

What was your primary form of communication with Itec Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Just how easy it is to work with them and how reasonable prices are - it's a no-brainer to keep using their services.

Are there any areas for improvement or something Itec Media could have done differently?

N/a