High-end development for mobile innovation leaders

itCraft is a mobile and web app developer. Established in 2010, has since successfully completed over 130 projects, working with over 50 clients from around the world. The software house delivers native mobile applications and web solutions for a range of industries: healthcare, logistics, retail, m-commerce, fintech and others. it Craft employs over 30 developers, specialists in Java, Android & iOS, UX/UI designers.

ItCraft offers complete range of development services including backend, frontend, cross-platform, native and web.

 

Partnership with Google Cloud Platform allows faster development of applications, streamlined scalability and keeping up with the ever growing palette of Cloud solutions .

 

Constantly expanding and acquiring new, skilled employees specialised in latest technologies, ensures itCraft delivers modern, innovative solutions to most demanding clients. 

Apart from a comprehensive technology stack, the software house offers development  consulting services, analysis and software-related business modelling. The offer is complete with Service Level Agreements and mobile app marketing services.

The ability to deliver complete, in-house service, under professional project management, to full client satisfaction, places itCraft among top software houses in Poland.

 
$10,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2010
Show all +
Warsaw, Poland
headquarters
other locations

Portfolio

Key clients: 

Roche, Deloitte, Rossmann, Sodexo, DHL, Makro, Fracht AG, TopSecret, Tabita Luxmed Group, Medisystem, Asseco, City of Warsaw, Medicover group, all companies presented below and lots of startup companies.

Roche

Although the details of this contract remain confidential, we can say we delivered senior Java consultants for Roche's projects.

Deloitte

Based on the workshops, we helped design, the agile way, a large scale digital ecosystem for the Polish Football Association with Deloitte. We designed: websites, mobile applications, responsive websites and IT architecture. We established the whole IT landscape: how to approach mobile, what kind of APIs to use etc.

Rossmann

We were tasked with designing and creating of the initial version of the m-commerce module for the existing Rossman app. We also performed bug and error fixing to existing modules as well as modifying and adjusting of the app to work with latest Android and iOS systems. itCraft performed the mobile - related tasks in close cooperation with the clients' IT team.

Sodexo

We developed an application supporting the Health & Safety processes and procedures for Sodexo. Our app contains a multilingual database of H&S regulations and enables inspectors to report adherence to the rules in particular branches.  

DHL

We created a web app to manage a database with information on Service partners, couriers and employees of DHL Express. 

Makro

We created an app replacing the plastic card with a virtual one, enabling customers to shop at Makro without the need of carrying a physical card with them. Additionally, the app shows the latest offers and discounts, including a weekly sales offer booklet.  

Truckersky

Truckersky is an itCraft solution – the most fitted Trucking business app, build for drivers and companies. Overview and plan ahead your next Stop with a workable data, easier like never before. With live notifications by users Truckersky provides better organized and safer driving.
Advanced tools to stay tuned with your company, trucking environment and friends on an easy to operate interface for all devices.

Already published in the USA, Canada and Mexico in cooperation with distributor from the USA.
Soon the app will be distributed by itCraft in Europe also under the Truckersky brand.

Fracht

One base and seven tool applications dedicated for FRACHT AG, the leader in transportation and freight, active for more than 60 years. The apps consists of components used by the company’s employees and clients.

The apps are constructed in such a way that it enables comfortable and effective work. There are two versions available – Android and iOS – that guarantees any customer of Fracht Company easy access.

Top Secret

Top Secret app is the world of fashion in your phone. It lets you discover the latest trends and collections. You will also find advice from professional stylists and can admire sessions and lookbooks prepared especially for Top Secret. Location will let you quickly find the nearest TS stores. Additionally you will be notified about current discounts or promotions. You can manage your Collection Club membership account directly from your smartphone display.

Conference Networking

Conference Networking is an original itCraft solution – a convinient tool that supports organizing conferences and meetings. Thanks to ConfNet you will be able to modify your project and develop networking.

Conference Networking system consists of two basic elements: web application run on search engine and mobile application. The second works on tablets and smartphones with Android and iOS systems.

Dedicated website: http://conference-networking.com/

Wod's up

First Polish electronic training grade book that allows simple planning, archiving and monitoring training progress. Create your own training grade book and compare the results with your friends who workout in your box or with whole WOD’S UP community.

The application will always be with you regardless of you use computer, palmtop or phone.

Yumer is an original itCraft solution – an application that finds desired places which are the closest to the user. Yumer is a kind of a virtual detective that applies an algorithm that finds data related to specific places. The app integrates with public Facebook APIs, Foursquare and Google thanks to which opinions about places are systematically updated. Three independent sources give a better view of the place – it is more convenient and you are sure you make the right choice.

Dedicated website: http://yumer.eu/

Reviews

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Product Design & Dev for Integration Services Company

“Government projects are complicated, but itCraft performs exceedingly well, which is why we continue to work with them.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2016 - Ongoing
Project summary: 

itCraft developed a complex software system using IBM Db2 databases, including a public-facing web portal. The relationship evolved into an ongoing relationship building and testing several web applications.

The Reviewer
 
11-50 Employees
 
Poland
Owner, IT Services Company
 
Verified
The Review
Feedback summary: 

itCraft successfully completed the complicated work through their strong understanding of the system and customer needs. They offer thorough dedication to finishing the work on time accompanied by excellent communication and collaboration. They deliver high-quality service at affordable prices.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and project leader of a software house delivering projects for multiple customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

They built a multiple-component software system, which includes a complex governmental portal website for a local ministry. The portal website is visible to the public. We’ve worked with itCraft on several projects delivering software in the public area working with the government.

SOLUTION

What was the scope of their involvement?

itCraft provides development help when we don’t have enough resources in-house. They do the full software development cycle of everything from product design to development and testing. They’ve mainly worked on web applications. itCraft works on the IBM Db2 database, the interfaces for collecting data, and the web interfaces of each information system to deliver functionalities to customers. If it’s necessary, they analyze problems or fix bugs. They’re responsible for the entire product development. They’re required to understand the whole system and how its processes work.

What is the team composition?

I have three skilled people in itCraft’s team, and I’ve worked with their co-owner for negotiations. I’ve used five people from their team for my projects overall.

How did you come to work with itCraft?

I knew the co-owner because one of my friends worked for his company. When we needed help with a project, my friend suggested going to them.

How much have you invested with them?

We’ve spent $250,000.

What is the status of this engagement?

We started working with itCraft in November 2016. We hired them on a long-term contract. We don’t have any new projects for them at the moment, but we maintain a general collaboration agreement. They completed the last project in November 2018, which they currently support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Government projects are complicated, but itCraft performs exceedingly well, which is why we continue to work with them. They’re a talented partner, and we can count on them if we have a major problem to solve.

How did itCraft perform from a project management standpoint?

We introduced the Scrum methodology for project management, and we had daily Stand-ups with the team. They give us timesheets for the completed work. We’ve had weekly managerial calls. They’re perfectly responsive. They developed all the system parts and worked with us on a daily basis. We’ve never had a problem with communication.

What did you find most impressive about them?

They have good pricing, and they complete tasks on time. That was especially important for the type of customers we work with. When working with private companies, negotiating a deadline isn’t a problem, but, with public government organizations, it’s not possible without incurring penalties. itCraft delivered.

Are there any areas they could improve?

The government company accepted the work done by itCraft, so I don’t have any concerns. They’re doing well. They deliver software based on requirements.

5.0
Overall Score We completed the project and received payment, so my experience was good.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    That was amazing. Our customer changed requirements, but itCraft still completed the work on time.
  • 5.0 Cost
    Value / within estimates
    They had good pricing. I would’ve paid more working with a bigger company.
  • 5.0 Quality
    Service & deliverables
    We had good communication and involvement from both the technical team and the management.
  • 5.0 NPS
    Willing to refer
    They do a good job, so I’ll refer them.

Software Dev for Food Safety Management System

Whenever I had a concern, they dealt with it extremely fast.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2017 - May 2018
Project summary: 

itCraft developed a cloud-based food safety management software, converting a paper monitoring system into a digital one. The final product is accessible and accommodates user requirements well.

The Reviewer
 
1-10 Employees
 
Australia
Emma Allan
Co-Founder, Simple Food Safety
 
Verified
The Review
Feedback summary: 

Users have responded favorably to the new system, and it has the potential to change industry processes on food safety management. The itCraft team was supportive throughout the engagement, explaining each step clearly and addressing inquiries in a timely manner.

BACKGROUND

Please describe your company and your position there.

I’m the co-founder of Simple Food Safety, a company that provides food safety related services to the health and aged care sectors. Our offerings include training, consulting, and risk management program development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire itCraft?

We hired itCraft to develop a cloud-based food management software that would change the industries’ current paper monitoring systems into a digital format while still meeting our government’s legislation.

What were your goals for this project?

Our objective was to develop a user-friendly software that the aged care and health sectors would recognize as a necessity. We wanted to provide the industry with a smarter and faster option to monitor daily compliance.

SOLUTION

How did you select this vendor?

My colleague had used itCraft previously and spoke very highly of their work, so I went with them.

Can you go into detail about the services they provided and the scope of the project?

itCraft designed, developed and launched a cloud-based food safety management software. They ensured that the final product could adapt to many different configuration requirements dictated by the user.

What was the team composition?

I worked exclusively with Rafal (Project Manager and Programmer, itCraft), who led the team. This was great because I only needed to consult with him, and he would take care of everything. In addition to being experienced and knowledgeable, Rafal remained responsive and professional throughout.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It’s been a long project, but itCraft has been great. The software will positively change the way our industry works on many levels and become the way of the future for our company, which is exciting.

How was project management arranged and how effective was it?

The team was responsive, supportive, and patient. They meet deadlines and communicated clearly and quickly. Rafal understood that I didn’t have any IT skills, so he made it a point to always explain everything in detail.

What did you find most impressive about this company?

itCraft provides great support and is very professional. Whenever I had a concern, they dealt with it extremely fast.

Are there any areas where they can improve?

No, nothing comes to mind.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met all deadlines.
  • 4.0 Cost
    Value / within estimates
    All software development is costly, but a good team is worth the price.
  • 5.0 Quality
    Service & deliverables
    Our clients who've used the software are very happy, and we've had great feedback.
  • 5.0 NPS
    Willing to refer
    I would refer them to a friend and use them again.

Mobile App Dev for Meeting Platform

“They’re genuinely helpful.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2017 – Apr. 2018
Project summary: 

itCraft developed a website and mobile application for Android and iOS. The app features the capability for people to communicate via video.

The Reviewer
 
1-10 Employees
 
Poland
Paweł Klusek
Owner, Let's Meet
 
Verified
The Review
Feedback summary: 

itCraft developed a highly functional, high-quality app that garners more and more new users all the time. They are excellent collaborators and they played a strong role in the design of the app. They’re also outstanding communicators, delivering answers and cooperation throughout the project.

BACKGROUND

Introduce your business and what you do there.

Respondent 1: Let’s Meet is a startup with a social application for users to communicate with each other.

Respondent 2: It’s for dating, sports, and to find friends.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

R1: We needed someone to develop our website and our mobile app for Android and iOS.

SOLUTION

What was the scope of their involvement?

R1: Our main goal for itCraft was to enable people to communicate using video. They totally designed the project.

R2: They used Google Cloud.

What is the team composition?

R2: We had a project manager, and the whole team was about 10 people.

R1: We communicated with two or three people.

How did you come to work with itCraft?

R2: We learned about them through their website. Their website was the best of the ones we visited. I met with the owner of itCraft and immediately decided to cooperate with them.

How much have you invested with them?

R1: We spent $170,000.

What is the status of this engagement?

R1: We worked together from October 2017–April 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

R1: Every month, we see progress. The app has more new users. Everything is on the right track.

R2: Everything is good and working correctly. There are no problems.

How did itCraft perform from a project management standpoint?

R1: They managed everything well.

R2: We used email, telephone, and had in-person and online meetings.

What did you find most impressive about them?

R1: They’re cooperative. If we have questions, they always answer. They’re genuinely helpful.

R2: They’re a good company. We’re satisfied with their service. We’ll work with them again in the future.

Do you have any advice for potential customers?

R1: It’s best to meet with the owners and speak directly with them before starting a new project. Getting to know what both sides want makes the collaboration work well. Their owners always have time for their clients.

R2: The owners are extremely nice. They have open minds.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Dev for Patient Communication Platform

"There were no problems and we're really happy that we chose itCraft. It was a good decision."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2016 - Ongoing
Project summary: 

itCraft is developing a web application and iOS and Android mobile apps that have identical functionality. The beta version incorporated a payment and document sharing system that requires a third-party login.

The Reviewer
 
1-10 Employees
 
Sweden
Co-Owner & CTO, Healthcare Platform
 
Verified
The Review
Feedback summary: 

The mobile apps ranked in the top ten in their category and were received well during marketing testing. itCraft provided consistent communication and provided excellent architecture resources. Although they could improve their beta’s initial quality, all bugs were fixed quickly.

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner of a healthcare platform. We connect patients with doctors through a mobile application that allows them to schedule house-calls.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

We were looking for a company to develop our applications.

SOLUTION

What was the scope of their involvement?

They built the whole project from the beginning based on our requirements; they were responsible for the technical part. They built four mobile applications in total, two each for the doctors and patients (iOS and Android). Users can schedule house-calls, pay for visits, and get documents from doctors. They payment system forces you to login with a bank ID to ensure user security. They also built a web app for patients that has the same functionalities as the mobile apps.

What is the team composition?

We worked with around ten developers and a project manager.

How did you come to work with itCraft?

They were recommended to me by some people. I talked with the owner and checked their online reviews and though they I could trust them.

How much have you invested with them?

We’ve spent around $100,000 so far.

What is the status of this engagement?

We’ve been working together since November 2016. We were live in the market—to test the reception—but now were offline for one or two months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

About one or two weeks after we launched the application, it was in seventh place in the medical category in Sweden.

How did itCraft perform from a project management standpoint?

We had really good contact all the time and we talked over Slack, phone calls, and in-person. There were no problems.

What did you find most impressive about them?

There was really nice communication between us. I was also impressed by the main architect.

Are there any areas they could improve?

There were quite a few bugs to fix when we got the application to the beta testing phase. They weren’t big, but maybe they could minimize those

Any advice for potential customers?

I would say that they can trust itCraft. There were no problems and we're really happy that we chose itCraft. It was a good decision.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development for Food Service Application

"The application is live and people are finding it useful."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2016 - 2017
Project summary: 

itCraft developed an iOS, Android, and web application for rating services, taking the idea and guiding the process from scratch. They worked on the development, design, and UI/UX.

The Reviewer
 
1-10 Employees
 
Poland
Joanna Zbroja
Project Manager, Yumer.eu VELO
 
Verified
The Review
Feedback summary: 

The project was completed successfully and was well received by its user base. The team managed the project smoothly and ensured that the communication was effective and the timeframe kept to, while addressing any issues quickly and professionally.

BACKGROUND

Introduce your business and what you do there.

I'm a project manager for Yumer.euVELO. We have a food service application.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

We needed help with app development.

SOLUTION

What was the scope of their involvement?

It's an application where users can rate restaurants and aggregate opinions from Google to choose a place near them. I wanted people to be able to find a place within a specific price range or that's very well rated in their local area.

I had the idea, then they guided me the whole way. They showed me how to create and prioritize it step by step. They first analyzed my business needs and they created backlogs. Using scrum methodology, they developed it for Android, iOS, as well as a web application.

They also brought it to the App Store and Google Play store. In addition to development, they provided graphic design and UI/UX. They helped me with marketing and to set up Facebook ads.

What is the team composition?

We had 10 people who worked on the project, including UI and UX designers and developers. I also had a project manager who was great.

How did you come to work with itCraft?

My friend had worked with them, and I did some research. When I spoke to them they were really helpful and I trusted them.

How much have you invested in them?

We spent around $85,000.

What is the status of this engagement?

We worked together on the project from 2016–2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The application is live and people are finding it useful. The quality was good.

How did itCraft perform from a project management standpoint?

The project management was really good. They advised me and helped to drive the whole process which was truly helpful. Any bugs or issues were addressed within a reasonable timeframe.

We mostly communicated through Slack, phone calls, email, and occasionally, in-person meetings.

What did you find most impressive about them?

They kept to the deadlines and were responsible.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    They're quite expensive, but the quality is really good.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Healthcare Organization Platform

"They accomplished things that I thought were impossible."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. - June 2018
Project summary: 

itCraft built a mobile application for iOS and Android. The solution had a Facebook integration and features for ratings and sharing. Pending final documentation, the app will launch in the near future.

The Reviewer
 
1-10 Employees
 
Poland
Arkadiusz Darocha
Owner, SpecK
 
Verified
The Review
Feedback summary: 

The app’s looks and functionalities exceeded expectations. The tool has also received nearly unanimous positive feedback from stakeholders. Quick replies and strong communication were hallmarks of the partnership.

BACKGROUND

Introduce your business and what you do there.

I own SpecK. We’re developing a mobile app to help doctors organize their education process, rate their internships positions, and then share those ratings.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

I needed an IT company turn my idea into a user-friendly and well-designed app.

SOLUTION

What was the scope of their involvement?

I gave itCraft a description of how a young doctor would go through their education. The team then asked me questions around preparing the solution, and they made a 20-page app description. They assigned all tasks to the IT engineers and the rest of the crew. I approved their proposal, and they produced a prototype version using Proto.io, where I was able to see how it would work. With my approval, they started development on the Android and iOS app. The app integrated with users’ Facebook accounts to let them connect with their doctor friends. I tested the platform at each stage, and I made payments after accepting the work. There were four or five stages in total and, during the process, they gave me a few ideas for making the app work better for doctors. For example, itCraft came up with the idea for an examination module, which displayed statistics for item users would have to practice again.

Recently, I’ve had discussions with the Polish government to combine my solution with the medical education system. itCraft participated in these meetings with me and discussed the IT aspects of the project. Currently, I’m waiting for documentation from a Polish medical association. Once I have this paperwork, we’ll launch the app in a two-week timeline.

What is the team composition?

I worked with eight IT resources and two graphics personnel, evenly split between the iOS and Android versions. We also had a project manager.

How did you come to work with itCraft?

I read one of their articles, about making applications. When I accidentally met itCraft at a Polish startup event, I talked to them about different kinds of projects. They were professional and I decided to hire them.

How much have you invested with them?

We spent around $75,000.

What is the status of this engagement?

We worked together from February–June 2018. Although the app is finished, we’ll continue the collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The solution was spectacular looking. We received positive feedback from external stakeholders. Whenever I shared a screen from the app on Facebook, all our followers reacted with “Wow!” emoticons.

How did itCraft perform from a project management standpoint?

They always responded within thirty minutes. The team was also upfront about an idea’s viability and whether there was a viable alternative. The communication between me and the project manager was very good.

What did you find most impressive about them?

The design exceeded my expectations for looks at user-friendliness.

Are there any areas they could improve?

I have no idea what they could improve in their work. They accomplished things that I thought were impossible.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Compared to other companies, their quality and price are good.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve already referred them.

API and IT Framework Dev and Design for Int'l Consulting Company

"They were accountable, on time, and delivered good quality."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2018 - Ongoing
Project summary: 

IT CRAFT provided design and development services for an IT framework, involving the design of a large digital ecosystem and API design.

The Reviewer
 
51-200 Employees
 
Warsaw, Poland
Wieslaw Kotecki
Experience Design Director, Deloitte Digital CE
 
Verified
The Review
Feedback summary: 

With the first phase of the project completed, the deliverables exceed expectations and are very good quality. The team is professional, communicative, and responsive at all times, displaying excellent expertize, particularly around mobile and progressive web applications.

BACKGROUND

Introduce your business and what you do there.

I’m an experience design director at Deloitte Digital CE. We’re a consulting company that offers experience strategy, UX design, and end-to-end implementations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT CRAFT?

We were asked by the Polish Football Association what they could do to get more people playing amateur football. Our challenge was to create the digital and non-digital strategy.

SOLUTION

What was the scope of their involvement?

We provided them with documentation and then we had a few very intense workshops. Based on the workshops, we started working in a very agile way. They helped us design a very large digital ecosystem: the websites, mobile applications, responsive websites, and it also IT architecture. We did the whole IT landscape and how to approach mobile, what the kind of APIs they should use, etc.

We mostly worked on discussing what kind of mobile approach we should use. There was a lot of discussion between iOS, Android, and progressive web application approaches. The other was how to set up the microservices architecture and service bus for the client. Then we designed the APIs using Swagger.

What is the team composition?

There were three to four people. We work with a lead architect and a few other architects.

How did you come to work with IT CRAFT?

We had around four companies to choose from, but we decided on IT CRAFT based on a recommendation from our friends.

How much have you invested with them?

$75,000–$100,000.

What is the status of this engagement?

We started working together in April 2018 and the work is ongoing. The first phase was completed in June.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s exceeded expectations.

How did IT CRAFT perform from a project management standpoint?

They’re very professional. They were accountable, on time, and delivered good quality. They reacted to changes when needed. We mainly used Confluence and Jira, but also used email, Skype, and Slack.

What did you find most impressive about them?

Their mobile expertise is impressive. They have good knowledge of progressive web application approaches.

Do you have any advice for potential customers?

I recommend working with them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Client Portal Dev for Waste Management Company

“They worked with us and brought our ideas to life. … I truly recommend them.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. - June 2018
Project summary: 

itCraft developed a web application that helps with automation of waste management services. The customized portal allows clients to see the pickup status for various locations and place orders online.

The Reviewer
 
1-10 Employees
 
Warsaw, Poland
CSO, Zeme Technologies
 
Verified
The Review
Feedback summary: 

The automation of the process improved productivity and significantly descreased labor costs. Creative and flexible, itCraft met all needs, while their ability to provide professional guidance and deliver on promises made them a go-to partner.

BACKGROUND

Introduce your business and what you do there.

I'm the CSO of Zeme Technologies. We’re a waste management company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

Many of our clients have multiple locations and benefit from a centralized waste management process. We wanted to build a client portal to allow our clients to see the status of waste pickup in a particular location. We were looking for a vendor to help us develop a web app.

SOLUTION

What was the scope of their involvement?

We shared our vision with itCraft and they made some recommendations, pointing out the weaknesses in our brief. After we had a few meetings where we discussed the challenges, they started building a web application for us. The client portal lets our clients see a map that is connected to the software we use on the backend. The map shows the pickup status for various locations and the type of waste. Clients can find different documents, such as monthly pickup plans, invoices, and the environmental documents they might need to present to a government institution. In addition, clients can order a pickup online and receive an automated confirmation.

What is the team composition?

We mostly worked through a project manager.

How did you come to work with them?

We found them online. itCraft was just the right size for us and we liked their approach, so we chose them.

How much have you invested with them?

We spent about $25,000.

What is the status of this engagement?

We started working with them in April 2018 and the project was completed in June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app works as expected and helps us automate the process. I was able to free up around 30% of my customer service specialists, which is a big deal. Our clients are still testing the app, so we don’t have any feedback from them yet.

How did they perform from a project management standpoint?

I was very happy with itCraft. They were responsive and we talked 3–4 times a week via email or phone. We also had face-to-face meetings.

What did you find most impressive about them?

They were very creative and flexible. They came up with a solution that was based partly on their own customized code and partly on G Suite solutions.

Are there any areas they could improve?

They were slightly off schedule. But I've heard that happens all the time with itCraft projects.

Do you have any advice for potential customers?

I truly recommend them. We had no experience working with IT vendors, so our brief wasn't very professional. They worked with us and brought our ideas to life.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They were slightly off schedule.
  • 5.0 Cost
    Value / within estimates
    They offered us a better price than some other companies we talked to.
  • 5.0 Quality
    Service & deliverables
    They delivered everything they promised and were pleasant to work with.
  • 5.0 NPS
    Willing to refer

iOS & Android Dev for Tailor-Made Logistics Solution Company

"I was very satisfied with their work."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2016 - Feb. 2017
Project summary: 

itCraft redesigned an iOS app to add new functionalities. These features included international currency and time zone converters. The team also built the Android version of the app.

The Reviewer
 
501-1,000 Employees
 
Zurich, Switzerland
Ronny Petersen
IT Manager, Fracht AG
 
Verified
The Review
Feedback summary: 

iOS downloads rose from 11,000 to 34,000. The team was highly professional from the initial proposal to final delivery. itCraft had accurate quotes and efficient design workflows. The team provided quality solutions in a short time frame.

BACKGROUND

Introduce your business and what you do there.

I am the IT manager for Fracht AG. We organize international transport by sea, air, and land for imports and exports to and from Switzerland.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

We wanted to push new functions for our five-year-old iPhone app and expand it. We also wanted to develop the Android version.

SOLUTION

What was the scope of their involvement?

They redesigned the application, added new functions to the original five, and developed it for both Android and iOS. New functionalities included a transport dictionary, currency converter, time zone converter, and a road holidays feature. They also redesigned for all of our international locations.

What is the team composition?

We worked with a project manager and a co-owner, who served as our main point of contact.

How did you come to work with itCraft?

We considered companies in China, Poland, Germany, and Switzerland, before our Polish office recommended itCraft. We then requested proposals from the prospective companies. itCraft’s work was the most professional for quality and cost estimates.

How much have you invested in them?

We spent around 50,000 Swiss Franc ($50,309 USD).

What is the status of this engagement?

We started working with them in May 2016 and the project ended in February 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Currently, we have eight apps on every platform. iOS downloads have risen to 34,000 from 11,000, when the engagement started.

How did itCraft perform from a project management standpoint?

The team provided correct estimates and we paid the exact amount they quoted. They also provided the designs and they completed them. We communicated primarily via email, as well as occasional phone calls and Skype.

What did you find most impressive about them?

The project was very straightforward and they provided us with the right solution in a short amount of time. I was very satisfied with their work.

Do you have any advice for potential customers?

Get to know them personally. I flew from our office to Warsaw and met the owner. In the beginning, that personal contact was very important.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

CRM Development for Automotive Company

"We could tell they have extensive experience in consulting as they listened closely to our needs."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2017 - Apr. 2018
Project summary: 

itCraft analyzed for the business features required and developed a CRM system. 

The Reviewer
 
11-50 Employees
 
Warsaw, Poland
Piotr Nowak
Co-Owner, TRONIK
 
Verified
The Review
Feedback summary: 

The CRM system is currently automating several administrative functions and working as intended. itCraft's commitment to understanding the needs of a business and consistent communication contributed to a successful project. 

BACKGROUND

Please describe your company and your position there.

I am the co-owner of TRONIK, the company that created the ATRAX GPS system. Our software introduces innovative methods of cost optimization in vehicle fleets and improves communication with employees.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire itCraft?

As the company serves more and more customers, we needed to create a dedicated CRM to handle internal processes and contacts with clients.

What were your goals for this project?

Our goal was to automate of invoicing, link the invoices with data,  create warehouse management for mobile workers, and to develop an interface for the client,

SOLUTION

How did you select this vendor?

We found them online. 

Can you go into detail about the services they provided and the scope of the project?

They first analyzed our business and goals to purpose the best solution. Then, itCraft used their experience in system production to develop a CRM system. 

What was the team composition?

We were assigned one analytical specialist and a production manager. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They have only recently launched the project, so its effects are not yet fully visible. We already managed to organize several processes with the system, however. 

How was project management arranged and how effective was it?

They ran project management according to agile methodology.

What did you find most impressive about this company?

They were very good at communicating. We could tell they have extensive experience in consulting as they listened closely to our needs. 

Are there any areas where they can improve?

We have nothing to complain about. 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Good choices. ICRAFT are people who listen to your needs