High-end development for mobile innovation leaders

Gold
VERIFIED

Delivering mobile innovation to businesses around the world since 2010, itCraft proudly provides comprehensive software production services.

  • More than 200 successful projects delivered,
  • Outstanding UX/UI designers,
  • In-house, specialized Android, iOS and web teams,
  • Full backend development,
  • Focused on top quality of development,
  • 50 specialists covering full app development and testing skill set,
  • Top level of employee retainment rate,
  • Google Cloud Platform partner since 2017,
  • Providing dedicated Agile Scrum teams for each project,
  • 7 hours specialist effective workday billed.

Supporting both established businesses and promising startups.

Working with top brands: Deloitte Digital, DHL, LUX MED (Bupa Group), Top Secret, Makro C&C, Rossmann, Sodexo, Bank BPH, and many others.

itCraft delivered, and keeps delivering superb native mobile applications and web solutions for a range of industries:

  • Transport & Logistics,
  • Healthcare,
  • Social,
  • M-commerce,
  • Fintech,

… and more.

 
$10,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2010
Show all +
Warsaw, Poland
headquarters
other locations

Portfolio

Key clients: 

Roche, Deloitte, Rossmann, Sodexo, DHL, Makro, Fracht AG, TopSecret, Tabita Luxmed Group, Medisystem, Asseco, City of Warsaw, Medicover group, all companies presented below and lots of startup companies.

Roche Image

Roche

Although the details of this contract remain confidential, we can say we delivered senior Java consultants for Roche's projects.

Deloitte Image

Deloitte

Based on the workshops, we helped design, the agile way, a large scale digital ecosystem for the Polish Football Association with Deloitte. We designed: websites, mobile applications, responsive websites and IT architecture. We established the whole IT landscape: how to approach mobile, what kind of APIs to use etc.

Rossmann Image

Rossmann

We were tasked with designing and creating of the initial version of the m-commerce module for the existing Rossman app. We also performed bug and error fixing to existing modules as well as modifying and adjusting of the app to work with latest Android and iOS systems. itCraft performed the mobile - related tasks in close cooperation with the clients' IT team.

Sodexo Image

Sodexo

We developed an application supporting the Health & Safety processes and procedures for Sodexo. Our app contains a multilingual database of H&S regulations and enables inspectors to report adherence to the rules in particular branches.  

DHL Image

DHL

We created a web app to manage a database with information on Service partners, couriers and employees of DHL Express. 

Makro Image

Makro

We created an app replacing the plastic card with a virtual one, enabling customers to shop at Makro without the need of carrying a physical card with them. Additionally, the app shows the latest offers and discounts, including a weekly sales offer booklet.  

Truckersky Image

Truckersky

Truckersky is an itCraft solution – the most fitted Trucking business app, build for drivers and companies. Overview and plan ahead your next Stop with a workable data, easier like never before. With live notifications by users Truckersky provides better organized and safer driving.
Advanced tools to stay tuned with your company, trucking environment and friends on an easy to operate interface for all

devices.

Already published in the USA, Canada and Mexico in cooperation with distributor from the USA.
Soon the app will be distributed by itCraft in Europe also under the Truckersky brand.

Fracht Image

Fracht

One base and seven tool applications dedicated for FRACHT AG, the leader in transportation and freight, active for more than 60 years. The apps consists of components used by the company’s employees and clients.

The apps are constructed in such a way that it enables comfortable and effective work. There are two versions available – Android and iOS – that guarantees any customer of Fracht Company easy access.

Top Secret Image

Top Secret

Top Secret app is the world of fashion in your phone. It lets you discover the latest trends and collections. You will also find advice from professional stylists and can admire sessions and lookbooks prepared especially for Top Secret. Location will let you quickly find the nearest TS stores. Additionally you will be notified about current discounts or promotions. You can manage your Collection Club membership account directly

from your smartphone display.
Wod's up Image

Wod's up

First Polish electronic training grade book that allows simple planning, archiving and monitoring training progress. Create your own training grade book and compare the results with your friends who workout in your box or with whole WOD’S UP community.

The application will always be with you regardless of you use computer, palmtop or phone.

Yumer is an original itCraft solution – an application that finds desired places which are the closest to the user. Yumer is a kind of a virtual detective that applies an algorithm that finds data related to specific places. The app integrates with public Facebook APIs, Foursquare and Google thanks to which opinions about places are systematically updated. Three independent sources give a better view of the place – it

is more convenient and you are sure you make the right choice.

Dedicated website: http://yumer.eu/

Reviews

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UX Design, App Dev & MVP Build for Boating Platform

“We definitely get value for our money.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2017 - Ongoing
Project summary: 

To develop a product MVP, itCraft led an internal workshop and conducted thorough market research. They did UX design and front- and backend development for an iOS and Android app. Support is ongoing.

The Reviewer
 
1-10 Employees
 
Kristiansand, Norway
Hassan Zouhar
Tech Lead, Seaber
 
Verified
The Review
Feedback summary: 

Internal stakeholders praise itCraft’s ability to manage the project scope and timeframe. The team fosters a successful project by aligning expectations, challenging internal perceptions, and providing multiple points of contact. Customers can expect a cost-effective and accessible offshore partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the tech lead at Seaber, a platform and app development company for leisure boat owners.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

We needed to build our product MVP and do market testing.

SOLUTION

What was the scope of their involvement?

itCraft flew in two resources to do a full-day kickoff workshop. We laid out all of the different user stories and got a common understanding of the project we had ahead of us.

During the first phase of the project, itCraft did UX design. We went through a couple of iterations. They did market research and talked to stakeholders for one-and-a-half years before they started development. The team built the front- and backends of our iOS and Android app.

itCraft provides ongoing support, and we continue to collaborate on developing the MVP.

What is the team composition?

We’ve worked with a tech lead, a project manager, and a UX designer, who are my primary contact points. My team also works with three resources for front- and backend development. We engage a QA resource for MVP development.

How did you come to work with itCraft?

I came onto the project quite late. itCraft and other companies had already done some due diligence. Members of our team had previously worked with itCraft.

My company chose itCraft because of their ability to offshore the project and cut costs in comparison with Norwegian development companies.

How much have you invested with them?

We’ve spent €100,000— €125,000 (approximately $110,000—$138,000 USD).

What is the status of this engagement?

The engagement began in 2017, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Given the scope of the project and the timeframe we had, they’ve done a tremendous job. They help to align our expectations with the actual possibility of getting the work done. The team keeps us grounded in terms of the total cost picture.

How did itCraft perform from a project management standpoint?

We communicate through Google Hangouts and Jira.

What did you find most impressive about them?

I’ve worked with overseas resources before, and one thing that stands out about itCraft is their availability. Having several contact points helped us be more agile in terms of when we did discovery. They’re very flexible.

Communication is really good. itCraft challenges us on our perceptions of how a feature should be or how we should solve a problem, which has been great.

Are there any areas they could improve?

At one point, some things got lost in translation in our communication with UX resources; however, they fixed the issue in the next iteration. It wasn’t a matter of refactoring code, but rather changing colors and that kind of stuff.

Do you have any advice for potential customers?

Be very clear about what you want, and be ready to handle their input.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They’ve been on point with almost every deadline except for a couple of smaller issues, and we have to split the blame on those.
  • 5.0 Cost
    Value / within estimates
    We definitely get value for our money. Their previously acquired experience and knowledge helps us move forward.
  • 4.5 Quality
    Service & deliverables
    They do a very good job.
  • 5.0 NPS
    Willing to refer
    They are great to work with. They’re really flexible and provide constructive feedback. I highly recommend them.

App Development for Car Company

"They’re very open, very transparent, and very down to earth when it comes to managing expectations of clients."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb 19. - Ongoing
Project summary: 

itCraft helped build an Android app from scratch for drivers that addresses car maintenance issues and more. It connects with the vehicle to gather live diagnostics data. They're rolling out the final version.

The Reviewer
 
1001-10000 Employees
 
Warsaw, Poland
Andrzej Maciejczyk
Chief Product Owner, Inter Cars S.A.
 
Verified
The Review
Feedback summary: 

The work provided by itCraft so far has been well received and is moving towards a very successful final rollout. Their team is extremely ethical and very communicative, making the development process an enjoyable one for all parties involved.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the B2C channel manager and chief product owner at Inter Cars S.A., a wholesale distributor of car parts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

We wanted to build a solution that would allow us to offer the drivers the most comprehensive product for worry-free car maintenance and usage. Key part of this was getting data directly from vehicles. It’s a complex product that will basically take care of everything to do with your used car and just let you enjoy driving. We were looking for an experienced mobile app developer.

SOLUTION

What was the scope of their involvement?

They developed a B2C mobile app for car owners. We’re about to finish the Android version, and depending on its success, we will build an iOS version as well. Android is the predominant operating system in the market we’re in. The app was built from scratch including some integrations with our existing backend systems.

Some processes are done by backend that we already have, but the whole user-facing side is built from the ground up by itCraft. We’ll soon complete the last development sprint. 95% of the app is already tested and up and running.

What is the team composition?

There was a QA engineer, a project manager, two developers, and an analyst responsible for the API. We also dealt with the co-owner and chief architect when we had some challenges or issues to resolve.

How did you come to work with itCraft?

We found them on Clutch after reading feedback and reviews. We were looking for an experienced company, the market leader in apps development. The cost factor was important but not the most as we know that quality costs. The portfolio of the apps they have built and the first two meetings we had made it clear we wanted to work with them.

How much have you invested with them?

The project has cost $70,000.

What is the status of this engagement?

We started working together in February 2019 and the work is ongoing

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The car I’m in this moment is connected to the app and I’m recording live data from it. So far, everything’s been really good. They’ve been good about being adaptive, and they’re very flexible in their approach to our changing needs and the challenges we had during the project.

How did itCraft perform from a project management standpoint?

They’re the first company, out of over 10 IT vendors I’ve used, where I’m totally at ease with how things are going. The only downside was the time and material we are working on as that gives you flexibility but can also make the final cost and project length higher than anticipated. At the end of the day, though, it still was reasonable and again IT Craft proved to be a partner rather than just a vendor.

What did you find most impressive about them?

The best part of working with them is the time and focus they spent understanding what we wanted to build. They refused to give us estimates unless we really invested both time and money into making sure they understood what we want.

They’re a fairly small company and they manage to keep high ethics in what they do. They’re very open, very transparent, and very down to earth when it comes to managing expectations of clients. People like to work with them. I haven’t had a single person my team that would say something bad about the guys from itCraft.

Are there any areas they could improve?

We had a development plan for three months and there was a cost layer onto this for which we budgeted the whole project. After 7-8 weeks, we realized we were going off and the project would take a bit longer. The result was that the cost went outside of the budget. This again is the nature of working in an agile way so some estimated vs realized analysis needs to be done on both sides. This one aspect I would improve on both sides.

Do you have any advice for potential customers?

Have a beer with them first. It is always useful to build relationships.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We had a bit of a difference with what was communicated about the plan and what we ended up with
  • 4.5 Cost
    Value / within estimates
    They’re not the cheapest, but what they deliver is really good.
  • 5.0 Quality
    Service & deliverables
    The app is just like we planned.
  • 5.0 NPS
    Willing to refer
    I’d recommend them to everyone.

Blockchain Dev for B2B Platform

"They were willing to listen to us and seemed to have a real focus on customer service."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2018 - Apr. 2019
Project summary: 

itCraft developed a blockchain-based B2B marketplace for abstractors and title firms. The team built the base platform in Java and delivered several additional features.

The Reviewer
 
1-10 Employees
 
Wilmington, Delaware
CEO & COO, B2B Platform
 
Verified
The Review
Feedback summary: 

itCraft displayed a commitment to meeting shifting needs while delivering within short deadlines. The team was amicable and practical in its approach, frequently responding to inquiries in a timely manner. The exceptional quality of their work sets them apart from other providers.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Respondent 1 (Founder & CEO): I’m the founder and CEO of a SaaS provider that offers a B2B platform. We also have an API that can link to most databases and systems in the real estate space. Some of our clients are in the aviation industry as well. Our technology ensures the authenticity of information related to ownership history and facilitates the transfer of records.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

Respondent 2 (COO): We used them to build out a product that serves as a marketplace where title firms can have abstractors bid for a project. Abstractors can use the platform to submit their research to the title firm that hired them.

These abstractors can record their data to the blockchain, which allows title firms to have their work recorded. These data chains serve as title histories that can be accessed at a later date.

SOLUTION

What was the scope of their involvement?

R1: The main project was the build-out of the platform, which they developed using Java. The team delivered some extra work as well, including new features for the platform.

What is the team composition?

R2: We had one point of contact, and there were two people under him doing backend development. We also had one person who did frontend development, and the other person who focused on designing the UI/UX.

How did you come to work with itCraft?

R1: We were working with another firm in Poland and weren’t entirely happy with them. They started a project with us, but the team eventually fell apart. Although we had established a long-term relationship with one of the developers, we decided to explore a partnership with an established company.

R2: I googled specific keywords like outsourcing, developers, and blockchain, and itCraft appeared in the top five search results. I researched them on other review sites and saw that they were ranked highly.

I spoke to other firms as well, and itCraft seemed to have the best onboarding process. The people that we talked to about the RFP were very friendly and transparent. They made us feel confident about the whole process.

How much have you invested in them?

R1: We spent a total of about $28,700 on the project, including the extra work.

What is the status of this engagement?

R1: We worked on this project with them from November 2018–April 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

R1: We had a great relationship with the project manager. Also, the team was able to build quickly and manage documentation well. We had a client that demanded short turnaround times for the documentation, and itCraft was phenomenal in their ability to meet that need.

How did itCraft perform from a project management standpoint?

R1: Overall, their project management was strong. They had a very quick turnaround time when it came to the development and were always available to connect. The only times they weren’t available were during Polish holidays, but they made sure to let us know about those days.

Slack was our primary method of communication, and we occasionally reached out over email. Whenever we need to share sensitive information, such as passwords, we used an encrypted chat room that included me and the CEO.

What did you find most impressive about them?

R1: Attitude is important to me, and the people from itCraft were both amiable and professional in their approach. Sometimes, individual developers can have a god complex, but I always found itCraft to be very humble and pragmatic. They were willing to listen to us and seemed to have a real focus on customer service.

R2: I appreciated how they were always available on email or Slack. We had one firm before them that would sometimes not respond to emails for days, if not weeks. Whenever we reached out to itCraft, they would have a response for us by the next day. Having communication lines that were always open was a huge positive for us.

Are there any areas they could improve?

R2: My only critique is that they should have different tiers for cost. They fall on the higher end of developers because of the superior quality of their work, which makes sense from a business perspective. My suggestion is that they could add multiple tiers—maybe one that includes only junior developers working on the project—to help control costs.

R1: Although they did let us know whenever there was a holiday, it would’ve been nice to have someone always available on call. They could've also provided a roadmap or calendar so that we could know their availability ahead of time. We would've preferred this over them giving us a surprise notification letting us know that they’re unavailable because of vacation or a holiday.

This delayed some things, but ultimately, they got the work done on time, if not earlier. It didn’t impact the project, but it very well could have. Everything else was fantastic.

5.0
Overall Score They were always apologetic and understanding regarding areas that we thought they could improve. We prefer them over other past vendors.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    The holidays were a bit of a concern.
  • 4.0 Cost
    Value / within estimates
    They're on the higher end, but the value is there.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Catering Maintenance Service

"It’s obvious they know how to plan and carry out the work efficiently." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Aug. - Oct. 2018
Project summary: 

First, itCraft utilized existing branding to create mobile app mockups and screen designs. After integrating client feedback, they built the solutions, implemented the final design, and created an admin panel.

The Reviewer
 
1-10 Employees
 
Łódź, Poland
Albert Sęczkowski
Owner, Gastro Mix Service
 
Verified
The Review
Feedback summary: 

The iOS and Android apps will be part of a multi-app system, which will hit the market once the other solutions are completed. itCraft displayed the utmost professionalism throughout the project and worked diligently to deliver on time. Their follow-through was particularly notable.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the owner of Gastro Mix Service, a company hiring top kitchen equipment service specialists in the country. We specialize in refrigeration, plumbing, electrical, and other handyman services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire itCraft?

I decided to create a mobile app for hospitality owners and managers that would streamline the process of finding and hiring the right servicemen for their needs. The idea was the result of a thorough analysis of the market and the issues it was facing.

What were your goals for this project?

The main objective of our system is to speed up the process of fixing issues in hospitality venues. Reporting issues with one click, assigning the right specialist to the problem—all done from the app and allows managers to save time and resources normally spent on a lengthy process of finding the “right man for the job." Our next project will allow even more direct contact between venue managers and required specialists.

SOLUTION

How did you select this vendor?

I contacted several software houses regarding my project and itCraft proved highly engaged and quick to answer my query. Within a few hours of contacting them, we set up a meeting to discuss my idea in detail. After the initial meeting, at which they showed a good understanding of my needs and professionally answered all questions, an estimate was prepared. itCraft gave me an offer that was well within my time limitations and budget. After checking their references I decided to start my cooperation with them.

Describe the project in detail.

itCraft was responsible for the full implementation of the project. I gave them my vision and the graphics representing my company branding. The project started by preparing mockups of the app. I got direct access to the project and was able to provide constant feedback on the progress. The final design was prepared efficiently and included all of my suggestions.

Two weeks later the visuals were ready of all the screens of the system. After accepting those, the team started working on the implementation. I was invited to see the demo of my app four weeks later. After my feedback and first impression, it took another three weeks to implement final changes and improvements, mostly to the admin panel.

The solution was created using React Native technology for both iOS and Android platforms and published in their respective app stores.

What was the team composition?

I don't know the details of the team’s composition. My single point of contact was the project mdanager, and some talks with an analyst. During the demo, a programmer and a tester were present. I also cleared some details with the graphic designer at the initial stages.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The delivered solution is just the first phase of the whole project. We’re gradually introducing our clients to the app, but the proper launch will take place once the app for the service specialists is ready. Although we do get some service request through the app, they are still processed the traditional way. Once we are able to connect requests directly with service providers, we can market the solution properly.

How effective was the workflow between your team and theirs?

The project implementation was done efficiently. The PM was responsive to my feedback. I did sometimes expect immediate answers but learned that the specifics of the development business don't always allow that. With time, I realized that the issues I brought up were not ignored, but simply had to be analyzed and addressed properly, which often took time. The communication with PM via phone and email was more than sufficient, and all matters of importance were addressed professionally and in detail.

What did you find most impressive about this company?

The project implementation by itCraft was very professional. It’s obvious they know how to plan and carry out the work efficiently. As this is my first IT project, I can't really compare itCraft to other vendors, but the fact that I decided to continue working with them proves that they delivered to my satisfaction and share my business vision for this endeavor.

Are there any areas for improvement?

I can't point out any obvious faults in cooperating with itCraft. Initially, I had a feeling of not being “served” quickly enough, but soon learned that all work was progressing on schedule and the only issue was my own impatience.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Note Taking App Dev for Software Firm

"I can truly recommend itCraft for anybody looking for a strong mobile app developer." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jul. - Sep. 2018
Project summary: 

itCraft developed a web application that allows users to make entries (notes), assign them to tiles, and store them in a visual map. If entries sit unused, they’re turned into gaps to draw user attention.

The Reviewer
 
11-50 Employees
 
Katowice, Poland
Przemek Grzywa
Co-Founder, Revolve - The Software House
 
Verified
The Review
Feedback summary: 

The end-client was pleased with the solution. itCraft provided crucial development bandwidth and participated in daily communication. Their adaptability was perfectly suited to this fast-paced project.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a co-founder of a software development agency in Poland, Revolve - Software House. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire itCraft?

One of our customers in Austria needed help developing a POC of a web-based application in Angular. We did not have anybody with the required skill-set so I reach out to itCraft to ask for a skilled developer.

What were your goals for this project?

The app enables the user to create entries (notes). It supports the creative notetaking process. Entries can be grouped in specific tiles, and the system has a corresponding functionality in terms of styling and cross-referencing. The user is able to seamlessly browse over the complete map (zoom, pan) that consists of entries and tiles. Entries that have not been edited for a specific period of time will be transformed into gaps to gain the user’s attention.

SOLUTION

How did you select this vendor?

I have known the founders of itCraft for some time, and I knew they were a trusted partner.

Describe the project and the services they provided in detail.

High-level scope of the development involved:

  • Create entries (Create, Read, Update, and Delete), create tiles (collection of entries), annotate entries (meta links)
  • Cross-reference entries based on specific content values, assign entries to corresponding tiles, assign meta links to corresponding entries
  • Entries can be dragged to a new position on the map and be resized at will, dragging them on top of a tile assigns them accordingly
  • Entries that have not been assigned to any tiles are located in the creation canvas
  • A minimap shows a simplified preview of the whole working space and the user’s current position on the map
  • All changes are automatically saved in the background

What was the team composition?

We have one senior developer working on the project from itCraft

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We were able to help our customer from Austria, even though we did not have the proper resources ourselves at that time.

How was project management arranged and how effective was it?

The developer from itCraft was working directly with the project manager from the customer side in Austria. Daily standups were used to exchange information and plan the next steps.

What did you find most impressive about this company?

They are very open and very responsive, which helps a lot in a fast-changing environment of software development.

Are there any areas for improvement?

Nope. I can truly recommend itCraft for anybody looking for a strong mobile app developer.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Native iOS & Android App for Financial Company

“They exceeded my expectations on all fronts, including communication, planning, and development.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2018 - June 2019
Project summary: 

itCraft built a native iOS and Android app, working from pre-existing wireframes. They collaborated closely with the internal team to optimize the design, and the final product was just recently delivered.

The Reviewer
 
1,000 - 5,000 Employees
 
Caldwell, New Jersey
Director of Product Management, IT Company
 
Verified
The Review
Feedback summary: 

itCraft wasn’t the cheapest option, but their value well surpassed any other firm. The team was organized and extremely skilled, providing a clear project outline and schedule. They communicated regularly and adjusted to scope changes, which made them a reliable and effective partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of product management at an IT company that delivers solutions to the financial market community, such as large banks and hedge funds.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

We’d tried to build an HTML5-based application for one of our products, but it wasn’t up to our standards. We needed a partner who could build a snappy iOS and Android app.

SOLUTION

What was the scope of their involvement?

Our company has an extremely detailed and highly complex business logic, so we held a one-week kickoff meeting to help itCraft understand it. We had wireframes for the native iOS and Android apps but didn’t know how to make the app as pleasant and professional for users as possible. itCraft provided recommendations and worked closely with our designers to improve the UX/UI, developing the apps in the process. This is a companion app that comes along with a much larger and more sophisticated solution that end clients have to buy.

What is the team composition?

The team consisted of a UX designer, two QA testers, three iOS developers, three Android developers, a project lead, and the owner.

How did you come to work with itCraft?

We put a bid out to eight firms that included high-level vision requirements and a detailed document that described the project. itCraft provided the best proposal that clearly outlined their timeline, budget, and process. The other agencies failed to meet one or more of those criteria, so we hired itCraft. They answered our questions, asked their own questions, and had a strong sense of professionalism and expertise.

How much have you invested with them?

We spent just over $350,000.

What is the status of this engagement?

The partnership lasted from November 2018–June 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Whenever we demonstrate the app to clients, it always receives huge accolades. People consistently ask when they can have it because they’re so excited by what it can do.

How did itCraft perform from a project management standpoint?

They worked with the liaison from our team daily. The in-person kickoff meeting helped the project run smoothly and successfully, and we initially held half-hour meetings twice a week to ensure everyone was on the same page. We also had daily 15-minute standup meetings to keep things moving at a decent pace, but those later went down to twice a week as well. They exceeded my expectations on all fronts, including communication, planning, and development.

What did you find most impressive about them?

They were able to quickly adapt to changes we requested and understand our technology, which can be quite complicated. After just a few days, they understood our business logic.

Are there any areas they could improve?

I would’ve liked to see the app’s progress more regularly, but by the end of the partnership, we were able to see it once a week.

Do you have any advice for future clients of theirs?

We put a lot of time into producing documentation and onboarding itCraft, which led to a successful relationship. Know what you want and be as detailed as possible—it will make the partnership much more effective.

5.0
Overall Score I wish we could work with them on everything.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always planned ahead and were ready when we needed them.
  • 5.0 Cost
    Value / within estimates
    They weren't the lowest price, but they were the best value compared to the other firms.
  • 5.0 Quality
    Service & deliverables
    They were flexible and quickly understood our business needs.
  • 5.0 NPS
    Willing to refer
    I've already referred them.

Web Platform for Fresh Food Product Distributor

“The system is working well, and the initial project was properly executed.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2018 - Ongoing
Project summary: 

itCraft provided web application development, building a food ordering and processing platform with user profiles, payment integration, and distribution functionalities. They continue to offer maintenance.

The Reviewer
 
11-50 Employees
 
Poland
Włodzimierz Kander
President, Uniscale Sp. z o.o.
 
Verified
The Review
Feedback summary: 

The team built an excellent platform that receives positive feedback from its users and has fewer bugs than expected post-launch. Though there were some issues regarding the number of clicks required to register, they addressed the problem quickly and had a positive approach throughout.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Uniscale, a fresh food product distributor.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

We were searching for a company to develop a web platform to sell our fresh food products. Our customers, who work in offices, could use the platform to order these products.

SOLUTION

What was the scope of their involvement?

They helped us to tune up our specifications and then developed the web platform from scratch. We contact our customers through Facebook and other media; then they can select from the menu and order our products through the platform. There is the opportunity to order up to two weeks in advance, and then users pay by credit card. 

Based on those orders, we collect information about what we should produce each day. Our displays show every order listed, then we have printers connected to the system to print labels for the products. The goods are then distributed to the customers each morning. When they get to the office, their packages are ready waiting for them.

We currently have a maintenance agreement with them and sometimes have small things that we ask them to do.

What is the team composition? 

One of their owners was involved in the first stages of our collaboration. After we signed the contract, we had a project manager in the daily communication and management of the project. They had 5–7 people preparing the actual solutions.

How did you come to work with itCraft?

We contacted 10 or more IT companies that we found online and had an external consultant to help us choose the right company. After asking various questions, that consultant suggested itCraft. Most of the other companies gave us a rough price, but itCraft insisted on a meeting before to get to know more about our needs and then presented a decent proposal.

How much have you invested with them?

We spent 50,000 euros (approximately $44,100 USD). It would have cost twice as much with other providers.

What is the status of this engagement?

We started working together in April 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The system is working well, and the initial project was properly executed. There were some bugs in the beginning, but not as many as one would expect. We have a questionnaire on our website where we ask our customers to evaluate the quality of the product logistics and the solution itself—most people rate it five out of five.

How did itCraft perform from a project management standpoint?

They were easy to work with. They took responsibility for the work and knew how to talk to us as non-IT people, which was very helpful. They were also responsive, and if they needed something, they’d ask. If we weren’t performing, they pressed us for the information they needed, which was good. We used Skype, telephone, and email to stay in touch.

What did you find most impressive about them?

They have a positive approach and were dedicated to the success of the project.

Are there any areas they could improve?

I was disappointed about the number of clicks required to register an end user in the beginning. We had to do extra work to make it right. They could have been a little more professional about that, but it was a very minor issue compared to the size of the project.

Do you have any advice for potential customers?

No, I can't think of anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were the ones keeping the schedule. They’re well organized.
  • 5.0 Cost
    Value / within estimates
    It was quite expensive for our expectations, but we received good value.
  • 5.0 Quality
    Service & deliverables
    They’ve done what they were expected to do.
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them.

System Development for Long-Term Care Center

"They’re highly professional in all their interactions and work hard to find the best possible solution." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2014 - Ongoing
Project summary: 

itCraft developed an enterprise healthcare management solution comprised of a web app, an Android mobile app, and a connected backend. They designed the system’s UX/UI and introduced robust data capabilities.

The Reviewer
 
11-50 Employees
 
Poland
Wróbel Mirosław
Board Chairman, LUX Med Tabita
 
Verified
The Review
Feedback summary: 

Efficiency and care quality have both increased thanks to the system’s data collection and monitoring efforts. itCraft provides a streamlined communication structure and constant availability. Customers can expect a professional team that delivers on both immediate goals and long-term values.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your company and your position there.

I’m the chairman of the board of LUX Med Tabita. We’re a developing physical rehabilitation and care center. We offer medical rehabilitation and around-the-clock care for patients of all ages that require continuous specialist support. We’re also part of Bupa, an international healthcare provider.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire itCraft?

We needed someone to design, implement, and deploy a system of dedicated solutions for the management of long-term care facilities. The system comprises a mobile app (for tablets), web app, and a dedicated backend.

What were your goals for this project?

This project would allow us to organize and manage the work in our facility based on accurate data, rather than intuition and informal conversations.

SOLUTION

How did you select this vendor?

itCraft is renowned in Poland for their healthcare-related IT services. I’d also had the pleasure to work with itCraft while at my previous company, which largely influenced my selection of their services this time.

Can you go into detail about the services they provided and the scope of the project?

itCraft provided complete software production and continues to offer on-going support and further development. Their initial work involved UX/UI design, Android development, web app development, backend development, and QA. The system itself enables us to manage individual patient and client plans, organize work processes, and make data-driven decisions to increase efficiency and drive up the quality and safety of care. We use the web app to plan and monitor daily work, and employees in multiple locations use the tablet app to monitor and record the completion of scheduled activities.

What was the team composition?

We work with a team leader, a UX/UI designer, two web developers, a backend developer, two Android developers, and a QA engineer.

What was the cost of the project?

We’ve spent around $100,000 so far.

What was the timeline?

We began working together in 2014. The system launched within four months, and we’re continue to cooperate.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Thanks to the system’s sophisticated work reporting, we have access to data not previously available for long-term care or at other facilities. This lets us answer detailed queries regarding how much time patient care takes, how much it costs, and how many tasks each employee performs. In turn, this leads to higher efficiency, better quality of care, and increased patient safety.

The system’s co-designed change management functions also us adapt to changing patient preferences and staff roles more easily. Sudden interventions can be detrimental to both efficiency and patient care, but the system has eased those worries. It’s also allowed us to track unperformed tasks and ensure that we follow established procedures for medical activities. 

How was project management arranged and how effective was it?

We work through a single point of contact – their team leader – who has great experience regarding long-term care management systems. We communicate clearly and effectively and check our work schedule on tablet modules. These messaging modules allow us to communicate with specific itCraft employees about unforeseen events or recommendations.

What did you find most impressive about this company?

They’re highly professional in all their interactions and work hard to find the best possible solution. I commend itCraft for their outstanding communication, understanding of our business values, and adherence to deadlines. Our business partnership has been a great pleasure.

Are there any areas where they can improve?

It would be hard to point to a specific area that requires significant improvement.

5.0
Overall Score I can truly depend on them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve kept all deadlines.
  • 5.0 Cost
    Value / within estimates
    Compared to other vendors we work with, itCraft’s price to quality ratio is very good.
  • 5.0 Quality
    Service & deliverables
    They provide exceptional quality and customer relations.
  • 5.0 NPS
    Willing to refer
    They deserve top marks for their hard work. I’m happy to be providing this review to show my appreciation.

Mobile App Dev for Drugstore Chain

“Work with them. They’re a great partner.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Oct. 2018 - Ongoing
Project summary: 

itCraft built iOS and Android versions of a mobile application for a drugstore chain, allowing customers to find product information, promotions, newsletters, and search for nearby locations.
 

The Reviewer
 
11-50 Employees
 
Poland
Kamil Siudek
IT Manager, Cosmedica Sp. z o. o.
 
Verified
The Review
Feedback summary: 

The itCraft team built high-quality applications, offering suggestions to improve the final versions throughout the engagement. Their flexibility and communication skills led to a lasting partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the IT manager at Cosmedica. We’re a drugstore chain.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

We wanted to connect more with our customers by sending them promotions and information about our company via a mobile application.

SOLUTION

What was the scope of their involvement?

itCraft developed iOS and Android mobile applications that allow our customers to check the availability of our products, find any promotions, view our newsletters, and search for locations on a map. Basically, we shared our idea, and they built everything. They continue to provide support.

What is the team composition?

We work with a project manager.

How did you come to work with itCraft?

We reached out to them following a very impressive recommendation.

How much have you invested with them?

So far, we’ve spent $10,000.

What is the status of this engagement?

We started working with them in October 2018, and it’s an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we want something, they make it happen. They delivered high-quality products, but we’ve yet to deploy them to our customers yet. We plan to launch in the next two months. We’re excited to continue working with the itCraft team.

How did itCraft perform from a project management standpoint?

They were great. We mainly interacted via email and video calls. Overall, we’re happy with the experience.

What did you find most impressive about them?

They’re flexible. They don’t just do whatever we ask of them, but they think about the task and suggest improvements that better address our needs.

Are there any areas they could improve?

No, I can’t think of anything.

Any advice for potential customers?

Work with them. They’re a great partner.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Product Design & Dev for Integration Services Company

“Government projects are complicated, but itCraft performs exceedingly well, which is why we continue to work with them.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2016 - Ongoing
Project summary: 

itCraft developed a complex software system using IBM Db2 databases, including a public-facing web portal. The relationship evolved into an ongoing relationship building and testing several web applications.

The Reviewer
 
11-50 Employees
 
Poland
Owner, IT Services Company
 
Verified
The Review
Feedback summary: 

itCraft successfully completed the complicated work through their strong understanding of the system and customer needs. They offer thorough dedication to finishing the work on time accompanied by excellent communication and collaboration. They deliver high-quality service at affordable prices.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and project leader of a software house delivering projects for multiple customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

They built a multiple-component software system, which includes a complex governmental portal website for a local ministry. The portal website is visible to the public. We’ve worked with itCraft on several projects delivering software in the public area working with the government.

SOLUTION

What was the scope of their involvement?

itCraft provides development help when we don’t have enough resources in-house. They do the full software development cycle of everything from product design to development and testing. They’ve mainly worked on web applications. itCraft works on the IBM Db2 database, the interfaces for collecting data, and the web interfaces of each information system to deliver functionalities to customers. If it’s necessary, they analyze problems or fix bugs. They’re responsible for the entire product development. They’re required to understand the whole system and how its processes work.

What is the team composition?

I have three skilled people in itCraft’s team, and I’ve worked with their co-owner for negotiations. I’ve used five people from their team for my projects overall.

How did you come to work with itCraft?

I knew the co-owner because one of my friends worked for his company. When we needed help with a project, my friend suggested going to them.

How much have you invested with them?

We’ve spent $250,000.

What is the status of this engagement?

We started working with itCraft in November 2016. We hired them on a long-term contract. We don’t have any new projects for them at the moment, but we maintain a general collaboration agreement. They completed the last project in November 2018, which they currently support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Government projects are complicated, but itCraft performs exceedingly well, which is why we continue to work with them. They’re a talented partner, and we can count on them if we have a major problem to solve.

How did itCraft perform from a project management standpoint?

We introduced the Scrum methodology for project management, and we had daily Stand-ups with the team. They give us timesheets for the completed work. We’ve had weekly managerial calls. They’re perfectly responsive. They developed all the system parts and worked with us on a daily basis. We’ve never had a problem with communication.

What did you find most impressive about them?

They have good pricing, and they complete tasks on time. That was especially important for the type of customers we work with. When working with private companies, negotiating a deadline isn’t a problem, but, with public government organizations, it’s not possible without incurring penalties. itCraft delivered.

Are there any areas they could improve?

The government company accepted the work done by itCraft, so I don’t have any concerns. They’re doing well. They deliver software based on requirements.

5.0
Overall Score We completed the project and received payment, so my experience was good.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    That was amazing. Our customer changed requirements, but itCraft still completed the work on time.
  • 5.0 Cost
    Value / within estimates
    They had good pricing. I would’ve paid more working with a bigger company.
  • 5.0 Quality
    Service & deliverables
    We had good communication and involvement from both the technical team and the management.
  • 5.0 NPS
    Willing to refer
    They do a good job, so I’ll refer them.
Verification

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Verification Level
Gold
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
Poland
ID
NIP: 5222966148
Date of Formation
Nov 2, 2010
Last Updated
Jan 31, 2019
Payment & Legal Filings
International Credit Risk Assessment

Per our methodology, the International Credit Risk Assessment rating is determined by our analysis of a credit report and third-party data.

Very Low Risk
Last Updated
Jul 30, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
32
OVERALL REVIEW RATING
5.0
Source
Clutch
LAST UPDATED
September 9, 2019