What evidence can you share that demonstrates the impact of the engagement?
R1: We had a great relationship with the project manager. Also, the team was able to build quickly and manage documentation well. We had a client that demanded short turnaround times for the documentation, and itCraft was phenomenal in their ability to meet that need.
How did itCraft perform from a project management standpoint?
R1: Overall, their project management was strong. They had a very quick turnaround time when it came to the development and were always available to connect. The only times they weren’t available were during Polish holidays, but they made sure to let us know about those days.
Slack was our primary method of communication, and we occasionally reached out over email. Whenever we need to share sensitive information, such as passwords, we used an encrypted chat room that included me and the CEO.
What did you find most impressive about them?
R1: Attitude is important to me, and the people from itCraft were both amiable and professional in their approach. Sometimes, individual developers can have a god complex, but I always found itCraft to be very humble and pragmatic. They were willing to listen to us and seemed to have a real focus on customer service.
R2: I appreciated how they were always available on email or Slack. We had one firm before them that would sometimes not respond to emails for days, if not weeks. Whenever we reached out to itCraft, they would have a response for us by the next day. Having communication lines that were always open was a huge positive for us.
Are there any areas they could improve?
R2: My only critique is that they should have different tiers for cost. They fall on the higher end of developers because of the superior quality of their work, which makes sense from a business perspective. My suggestion is that they could add multiple tiers—maybe one that includes only junior developers working on the project—to help control costs.
R1: Although they did let us know whenever there was a holiday, it would’ve been nice to have someone always available on call. They could've also provided a roadmap or calendar so that we could know their availability ahead of time. We would've preferred this over them giving us a surprise notification letting us know that they’re unavailable because of vacation or a holiday.
This delayed some things, but ultimately, they got the work done on time, if not earlier. It didn’t impact the project, but it very well could have. Everything else was fantastic.