High-end app development for innovation leaders

GOLD VERIFIED

Delivering mobile innovation to businesses around the world since 2010, itCraft proudly provides comprehensive software production services.

  • More than 200 successful projects delivered,
  • Outstanding UX/UI designers,
  • In-house, specialized Android, iOS and web teams,
  • Full backend development,
  • Focused on top quality of development - we test our solutions on each stage of development,
  • 50 specialists covering full app development and testing skill set,
  • Top level of employee retainment rate,
  • Google Cloud Platform partner since 2017,
  • PN-EN ISO 9001: 2015 certificate,
  • Providing dedicated Agile Scrum teams for each project,
  • 7 hours specialist effective workday billed.

Supporting both established businesses and promising startups.

Working with top brands: InterCars, Deloitte Digital, DHL, LUX MED (Bupa Group), Top Secret, Makro C&C, Rossmann, Sodexo, Bank BPH, and many others.

itCraft delivered, and keeps delivering superb native mobile applications and web solutions for a range of industries:

  • Transport & Logistics,
  • Healthcare,
  • Social,
  • M-commerce,
  • Fintech,

… and more.

 
$10,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2010
Show all +
Warsaw, Poland
headquarters
other locations

Focus

Service lines
  • Mobile App Development
  • Custom Software Development
  • UX/UI Design
Client focus
  • Midmarket ($10M - $1B)
  • Small Business (<$10M)
  • Enterprise (>$1B)
Industry focus
  • Health Care & Medical
  • Business services
  • Consumer products & services
Mobile platforms
Mobile focus
Frameworks and CMS
Programming & scripting
Application platform
Artificial Intelligence Focus
User Experience

Portfolio

Key clients: 

InterCars, Roche, Deloitte, Rossmann, Sodexo, DHL, Makro, Fracht AG, TopSecret, Tabita Luxmed Group, Medisystem, Asseco, City of Warsaw, Medicover group, all companies presented below and lots of startup companies.

InterCars Image

InterCars

An application that allows to find the nearest garages based on client's needs and with the premium version prompts the solutions for upcoming car problems.

PROBLEM

How to make drivers life easier and how to use collected data to help drivers take care of their cars.

SOLUTION

A native mobile application for Android users. With bluetooth protocol it

integrates OBD2 car connection for analysis purposes.

RESULTS

The application that uses features that used to be reserved for garages and diagnostic stations. As a user you are aware of your car problems and you can immidiately go the the right garage that can cover your needs. What is more, the analysis is passed to the garage so they already know what needs to be done with your car.
Rossmann m-commerce app Image

Rossmann m-commerce app

Rossmann m-commerce app

PROBLEM

Rossmann’s existing loyalty program app lacked the option of online shopping.

SOLUTION

Expanding the app’s range of features with an e-commerce platform, wishlist and product store availability features for both Android and iOS systems.

RESULTS

The expanded app receives very good

feedback from users and has been downloaded over 5M times. 
Deloitte for PZPN Image

Deloitte for PZPN

Product discovery for PZPN (Polish Football Association) in cooperation with International Consulting Company.

PROBLEM

The need to increase the interest in football among children, young players and amateur footballers using a digital product.

SOLUTION

itCraft provided consultancy, design and development services, delivering the architectural design

of a large and complex digital ecosystem.

RESULTS

The prepared documentation started a new phase of digitization of the Polish National Football Association.
SaaS for financial market Image

SaaS for financial market

Although the details of this contract remain confidential, we can say we delivered a fully managed, resilient cloud-based software-as-a-service (SaaS) solution engineered to deliver powerful new capabilities for global financial market participants.

DHL Image

DHL

DHL Express Poland required an application to simplify the employee and partnership management processes.

PROBLEM

A decentralised fleet and drivers management system caused multiple efficiency issues.

SOLUTION

A dedicated system for managing fleet, drivers, training and certification of personnel.

RESULTS

Data

inconsistency has been eliminated. Decentralised data is now accessible from one system. Accessing required data is now 3x faster.
Sodexo Image

Sodexo

App that improves reporting and executing business processes (Safety Walk-Around).

PROBLEM

A need for a tool for streamlining of processes and data flow.

SOLUTION

Dedicated mobile application that improve reporting and executing of business processes.

RESULTS

Standardization of client’s processes across all 10

countries of operations, with 10 language versions of software.  
Jura  Image

Jura

3 projects for JURA - a top quality Swiss coffee machine manufacturer.

PROBLEM

Jura’s need was to update its software systems in the area of dedicated back-office solutions and R&D projects for their customers.

SOLUTION

Creating 3 dedicated solutions for managing projects, service data analysis and a mobile app to control premium models of

Jura-made coffee machines.

RESULTS

Quick production and implementation of systems. The users appreciated the speed and efficiency of new solutions.
Roche Image

Roche

Although the details of this contract remain confidential, we can say we delivered senior Java consultants for Roche's projects.

Makro Image

Makro

Allows us to manage Customer Cards, check the latest offers and find all the necessary product information.

PROBLEM

The need for a mobile solution improving business customers’ experience with the Makro brand.

SOLUTION

A mobile app being a one-stop-shop for managing your loyalty card, showing latest offers and providing better options for customer

engagement.

RESULTS

75 000+ unique User visits monthly. Significant increase of both User interest and the app’s average rating.
Fracht - 8 mobile apps Image

Fracht - 8 mobile apps

Operational needs of employees and clients and enable comfortable and effective work.

PROBLEM

Need for a tool to verify clients’ timezone, currency exchange rate and notifications.

SOLUTION

A mobile app combining all the tools necessary for daily work.

RESULTS

A set of 8 mobile apps covering the operational

requirements of both the client’s employees and his customers’ needs.
Bupa Group Image

Bupa Group

Innovative, comprehensive system of management for long term care facilities’ task management using NFC technology.

PROBLEM

The care facility’s work management was done manually, on paper. Planning over 1500 tasks daily without any automation was highly inefficient and created significant issues for both management and staff.

SOLUTION

itCraft

developed SupraCare - an enterprise healthcare work management solution.

RESULTS

Immediate 20% increase in task management efficiency. Significant increase in quality of care. The developed system now manages and optimizes over 500.000 tasks annually. 
Simple Image

Simple

Drive food safety compliance, increase traceability, save time and create accountability with Simple.

PROBLEM

The monitoring of food storage and processing in care facilities in compliance with food safety regulations was complex and inefficient as done mostly in paper form.

SOLUTION

A cloud-based food safety management software, converting a paper

monitoring system into a digital digital system

RESULTS

Simple - food safety management system was implemented by 8 Australian aged care providers in 2 years.
SpecK - an app for doctors Image

SpecK - an app for doctors

A mobile application for doctors who wants to acquire new specializations.

PROBLEM

Regular work, on-call time, training and specializations combined with private life is a great organizational challenge for the Polish doctor.

SOLUTION

SpecK (read “specka”) is a mobile application, available for free for doctors, both for Android devices and for

iPhones.

RESULTS

A free mobile application for doctors appearing in the Central Registry of Doctors. The application is connected to the Registry and at registration confirms that the person is actually a certified doctor.

Reviews

Sort by

Web & Mobile App Development for Construction Startup

“Every week we had meetings where we discussed what was on the agenda for the coming week.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
April 2019 - Ongoing
Project summary: 

itCraft developed a web app with a Node.js backend and Angular frontend for a construction startup. They also provided consulting services and QA testing.

The Reviewer
 
1-10 Employees
 
Geneva, Switzerland
Co-Founder, Construction Startup
 
Verified
The Review
Feedback summary: 

itCraft has delivered quality work so far and their partners are pleased with the engagement. They communicate well and their project management skills are incredible. The team supports their customers by providing tips and advice to ensure a successful outcome.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a startup based in Switzerland. My partner is in in construction, building, and planning, and he came to me because he needed an IT guy for project management software.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

Because I don’t have the resources for this project on my own, we decided to outsource the programming and implementations.

SOLUTION

What was the scope of their involvement?

We wanted to develop a web app, and then they developed it. We came up with the first idea, design, and concepts, and documented requirements. I sent it to them and they planned how to implement everything.

We had a lot of changes because it was our first project. They helped us improve the concept and provided consultation in the beginning until we had our first product. Then they led the technological development. They outlined what tech stack would be the best way to achieve our goals. They built the backend with Node.js and the frontend is built with an Angular framework. They also did testing in-house.

What is the team composition?

We had a project manager, a frontend developer, a backend developer, and two QA testers.

How did you come to work with itCraft?

We found them on Clutch.

How much have you invested with them?

We spent 25,000 Swiss francs (approximately $25,000 USD).  

What is the status of this engagement?

We started working with them in April 2019 and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve done exactly what we asked them to do, in terms of functionality and how we wanted them implemented. I would give them five stars across the board. I’ve only worked with one other company and they were terrible compared to itCraft.

How did itCraft perform from a project management standpoint?

We are extremely glad we have been able to work with them. Their project management skills are incredible. Of course, there were a few small delays but that’s common in development. When that happened, it was often because we forgot something and they had implemented it.

The communication was perfect. Every week we had meetings where we discussed what was on the agenda for the coming week.

What did you find most impressive about them?

I was extremely happy with their offers to help us. They gave us lots of tips. For example, they recommended how we could improve and which tools to use to make payments. They were exceptionally supportive.

Are there any areas they could improve?

Right now, we’re quite happy. There were a few miscommunications, but that happens when you outsource something.

Do you have any advice for potential customers?

Based on our experience, the biggest problem we had was because we didn’t have a lot of experience in this field. So, people should invest more time on their own side to plan everything. However, they’re really good at communicating clearly. There’s no way you can misunderstand anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom System Dev for Nursing Home Network

"They have an excellent understanding of business processes optimization."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2017 - Dec. 2020
Project summary: 

itCraft provided system development. Their team provided web app and Android mobile app development. Their team also design UI/UX and tested the product.

The Reviewer
 
51-200 Employees
 
Warsaw, Poland
Konrad Łaziuk
Project Manager, Nursing Home
 
Verified
The Review
Feedback summary: 

itCraft successfully optimized the system and reduced unfinished tasks. The system was well-received by stakeholders and employees. Their team is flexible and always creates high-quality work. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

am a project manager for IT systems in nursing home Syrena from Warsaw. My name is Konrad. My duties in this position include choosing, coordinating and implementing innovative solutions that we could test for the city before they could introduce them to other facilities like ours. Our nursing home hosts around 150 people. We hire caregivers, therapists and other personnel members to take care of our patients. We help them with daily activities and support them during treatments.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire itCraft?

In 2017 we decided to start researching the market to find innovative systems that would help to manage work in nursing homes. We’ve stumbled upon itCraft and caught interest in them because they were developing similar solutions for commercial purposes. It was a 3-part project with a web app, mobile app and backend, so we needed a software house with expertise and competent team.

What were your goals for this project?

Planning caregiving in middle-size nursing homes is particularly tricky and previously, it was done on paper. We decided to digitalize it and eliminate the whole paperwork - it was essential as yearly there are around half a million procedures that need to be planned. With our pilot product called SupraCare, which is based on individual caregiving plans and work schedules, the process could be optimized significantly. Our employees receive all required information on tablets and can mark tasks as completed or non-completed with an explanation. Supervisors can enter changes in real-time. I can say that our primary goals included optimizing the decision-making process based on accurate data, increasing the comfort of work for our staff and enhancing the safety and quality of service for our patients.

SOLUTION

How did you select this vendor?

We’ve started our research by browsing Google results. We wanted to hire a local company from Warsaw that had experience with vertical projects for medical and long term care facilities. We’ve selected 3 companies and asked them to prepare presentations with their ideas for the project. itCraft did the best job and became our company of choice.

Describe the project and the services they provided in detail.

As I mentioned, the system consists of 3 components: ● A web app for care coordinators and managers that allows them to plan the work of the nursing home ● Android native mobile app for tables used by caregivers, therapists, psychologists, doctors and other employees to check their schedules, report work and see the info about patients ● Backend and database for the two above The collaboration with itCraft began with workshops where we analyzed the whole project. Then, UX and UI was designed. The result was SupraCare - original solution made by itCraft as our pilot system. It was used to test the product, as well as introduce changes and new functionalities. The city of Warsaw, which was financing the project, was highly satisfied with SupraCare and permitted us to expand it. In the future, it will be implemented in all nursing home facilities in Warsaw.

What was the team composition?

From the beginning, we’ve been working with a business consultant and co-founder of itCraft, who was organizing regular meetings and training to implement the solution smoothly into our processes. The development team included a project manager, 3 developers specializing in different technologies, one tester and one UX/UI designer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

When we compare the state from 2017 and now, we’ve optimized our work and reduced the number of unfinished tasks by 20%. Our collaboration was constant during this time and the system was working smoothly ever since it was implemented. We’ve planned approximately 2 million tasks for our personnel with it. Thanks to this product, we’ve been able to analyze better and understand the cost of our staff members, the cost of one worker per patient and the cost of patients themselves. Also, we want to underline the fact that the system was appreciated and positively reviewed by the nursing home Syrena’s employees. We can also tell that there has been a significant interest in it from the nternational industry representatives. We’ve been hosting delegations from the companies that look for innovations in their field.

How was project management arranged and how effective was it?

itCraft was the most experienced software house we’ve had a pleasure to work with. They have an excellent understanding of business processes optimization and they are highly flexible when it comes to collaborating with their clients. The software they created is high-quality and doesn’t show any indicators of issues - it has been working steadily for 3 years.

What did you find most impressive about this company?

The fact that the co-owner was so engaged in the process was quite unusual for us, but it gave us the feeling that our project is treated very seriously. He was controlling the whole process and often supported us with advice, recommendations and help - especially when implementing the system into our current operations. itCraft is also an excellent partner when it comes to talking and negotiating with other entities about innovative solutions. Their expertise in integration, quick reaction time when new project ideas came up and the portfolio of services are fantastic. For 3 years the quality was kept on the same level - which is, of course, exceptionally good.

Are there any areas for improvement?

I can’t pinpoint anything that we wouldn’t be satisfied with during our collaboration. itCraft team’s passion for software development and their years of experience in this field influence the quality of their work. I am confident that they will grow according to changing IT trends to be always up to date with technologies and standards that apply to innovative software development.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Development for Work Benefits Platform

"itCraft is flexible and swiftly reacts to changing conditions, which we are very thankful for."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2019 - May 2020
Project summary: 

itCraft developed a mobile app for a work benefits company. Working in ReactNative, the team created both an iOS and Android version of the platform and provided UI/UX designs.

The Reviewer
 
201-500 Employees
 
Warsaw, Poland
Adam Kozłowski
IT Director, Benefit Systems International Sp. z o.o.
 
Verified
The Review
Feedback summary: 

The initial development was a success, leading to an expansion of the engagement by the client. itCraft establishes a smooth workflow to ensure effective communication and collaboration. The team goes above and beyond to provide quality results.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am an IT Director at Benefit Systems International. We are a Polish leader of work benefits that decided to enter other European markets. Our company is known for a product called Multisport. Besides Poland, we are present in the Czech Republic, Slovakia, Bulgaria, Greece, and Croatia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire itCraft?

Our main goal was to create a mobile app that would allow the card users to search for available facilities that they can access with it. The reason to do that was that we wanted to stand out from the competition. A mobile app would allow us to offer comprehensive services to our customers. Also, a software product and collaboration with an IT company gives a perspective for future growth.

What were your goals for this project?

We wanted to work with a company that understands business requirements and can lead the production process from the beginning to the very end. We wanted to create a consistent vision for this project and then remold it into a concrete, robust product. Our goal was to offer an app with a high-performance rate, scalability, and intuitive, aesthetic design.

SOLUTION

How did you select this vendor?

We’ve stumbled upon itCraft while googling software houses. What made this company outstanding was its professional knowledge about the mobile apps market, sales process, and attitude towards our project. We knew from the beginning that we’ve found a reliable partner.

Describe the project in detail.

After reaching out to itCraft, they proposed UX & UI workshop that would be performed to determine project details, estimate the cost and prepare prototypes. Then we could sign the development contract. Recommended technology was React Native for cross-platform mobile apps for iOS and Android. This way, we could reach out to all potential clients and save time for building an app at the same time - so we agreed on the proposed solution.

What was the team composition?

We’ve been working with itCraft’s co-founder, a CTO, a project manager, and a business consultant during workshops. Afterward, the team was complemented with one UX/UI designer, three regular React Native developers and one tester. With such a diverse group of experts, we knew that the project is in good hands.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After alpha tests were performed, we’ve decided to expand the application further. We want to introduce additional modules before the production launch. We are confident we will continue our collaboration on the next modules, which are already planned.

How effective was the workflow between your team and theirs?

The workflow was seamless and based on mutual understanding. We could trust itCraft with recommendations and introduced changes because of their expertise and knowledge. They were open to our suggestions, too. Together we could cooperate effectively to achieve the outcome that was compatible with our goals and requirements.

What did you find most impressive about this company?

First of all, the professional atmosphere. From the beginning, we knew that we and our project are in good hands. itCraft is flexible and swiftly reacts to changing conditions, which we are very thankful for. Their team consists of various specialists in development, design, and other IT areas. Collaborating with them is not only development but the whole process of creation, from an idea to an actual app.

Are there any areas for improvement?

There is always a place for improvements in every process. They know it, that's why they are constantly working on that. We were able to observe that during the whole development process and our meetings, where itCraft listened carefully to all our suggestions, and together we adjusted and improved all our common processes.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Hospitality Finance Tracking Co.

“They were quick to adapt and quick to act, which was impressive.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - Feb. 2020
Project summary: 

itCraft developed a B2B SaaS mobile app for a hospitality finance tracking company. Working from a prototype, they planned, prepared, and executed the development of the MVP while focusing on UI/UX design.

The Reviewer
 
1-10 Employees
 
Dublin, Ireland
Conor Sheridan
Founder & CEO, Skueeze
 
Verified
The Review
Feedback summary: 

The solution has received high levels of engagement and users have complimented its UX design. itCraft is communicative and provides project status updates. Their team handles scope changes in stride and implements development phases through sprints. Timeliness is a hallmark of their work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Skueeze is an intelligence product focused on the food and beverage industry. I’m the CEO of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

I had built a baseline model for a product, established on my experience scaling restaurant businesses. I wanted to shift that model into a sellable product on the market so I approached itCraft to build an MVP.

SOLUTION

What was the scope of their involvement?

Upon initiation, I approached itCraft with my model, namely a patch-worked prototype I was using to derive some value. I wanted to begin beta testing it with a number of customers, so I presented my problem to itCraft. We worked collectively to determine what a valuable MVP would look like, in terms of offering value to the customers.

Together, we completely ran through the full fundamentals of the product, going through the UI/UX in detail and modeling it together. itCraft took that away and built the solution out for me over a period of six weeks. The final product was a B2B SaaS app for iOS and Android. It was built on AWS and coded in Python.

The end users are largescale food and beverage businesses with revenues of $50+ million. The app consolidates fragmented data from different sources, such as POS machines, labor systems, and purchasing systems. It gathers some external data, such as weather and calendar-based data, and computes it using custom algorithms to then offer solutions to businesses.

What is the team composition?

I initially communicated with their CEO and then worked with a couple of other individuals during the next stages.

How did you come to work with itCraftThey were a referral from a friend I went to business school with.

How much have you invested with them?

We’ve invested between $25,000–$50,000.

What is the status of this engagement?

We held initial conversations in December 2019 and kicked off the project in January 2020. It took six weeks to develop the MVP. I created an initial version of the product for an accelerator program, and I’m taking development in-house.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re halfway through running the NDRC accelerator program in Ireland. I’m targeting groups with large revenues, with users that aren’t very tech-savvy, typically restaurant workers. The engagement level has been really high, and users have found the UX to be really clean. Overall, traction’s been good so far.

How did itCraft perform from a project management standpoint?

There was a shift in project managers mid-project, but it went well. itCraft was timely and gave me daily updates over email. We held biweekly meetings between sprints. They kept me up-to-date with the project’s status. Their team used Slack internally, and we had video calls through Zoom.

What did you find most impressive about them?

The best thing about itCraft is their adaptability. The solution was an early, conceptual project at the point when I approached them. The goals moved a bit over time, and they were quick to adapt and quick to act, which was impressive.

Are there any areas they could improve?

No, there are no areas for improvement.

Do you have any advice for future clients of theirs?

Anyone looking to offshore technical elements needs to be clear in their communication and have regular check-ins. It’s not possible to just walk into a room and talk to someone, so clients need to be aware of that distance before starting.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web App Development for Digital Consultancy

"The communication and problem solving were outstanding on an ongoing basis."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2019 - Jan. 2020
Project summary: 

itCraft developed a web app for a digital strategy consulting firm. The team built the solution, which serves as a digital questionnaire, working off a large backlog and providing design services.

The Reviewer
 
1,001-5,000 Employees
 
Warsaw, Poland
Marta Krześlak
Digital Strategy Consultant, Deloitte CE
 
Verified
The Review
Feedback summary: 

The web app has recieved positive feedback from clients and the internal team. itCraft responds and resolves any arising issues in a timely manner, ensuring a smooth workflow. The team is experienced, detail-oriented, and hard-working.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a digital strategy consultant at Deloitte CE. Our company is leading a worldwide strategy consulting practice supporting major financial institutions with our comprehensive digital expertise. We help our clients to fully leverage new market opportunities, unleash their potential and build fundamental digital capabilities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire itCraft?

As a part of our practice, we publish Digital Banking Maturity study analyzing digital maturity of ~250 financial institutions across ~40 countries in the world. A team of ~150 'mystery shopper' researchers opens current accounts and evaluates each bank’s web, internet and mobile banking channels to map their offering.

In the 4th edition of the study, we decided to facilitate the process of data collection and replace Excel-based questionnaire with a new digital solution. We used itCraft services for the development of web platform serving as a digital questionnaire supporting data collection process of the survey.

What were your goals for this project?

Our main objective was to replace Excel-based into platform-based data collection process to 1) reduce average time spend on the research, 2) decrease the time & efforts of process management, and 3) significantly improve the data quality.

SOLUTION

How did you select this vendor?

We had around three companies to choose from and we decided on itCraft mainly thanks to short time-to-delivery as we had relatively tight deadlines. Additionally, our company was previously cooperating with itCraft on other projects with positive feedback.

Describe the project and the services they provided in detail.

itCraft was responsible for development of the web-based app serving as a digital questionnaire. Our vision of the solution and specifications were clearly stated, thus they started with high-level backlog and designs prepared by our team. During the project work we detailed selected functionalities and continuously refined process flow.

What was the team composition?

The team comprised around 5-8 people. We have closely worked with a project manager and senior developer who were our primary contact points.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We still receive very positive feedback regarding the new solution. We have just launched the app and measuring of impact is our next priority. Undeniable evidence is that we have gained a tool which allows us for the holistic view of the survey progress and smooth control of the process incomparable to the previous solution.

How was project management arranged and how effective was it?

Project management was very impressive and all matters of importance were addressed professionally. Whenever we had a concern, they dealt with it extremely fast. During project we had some unforeseen changes and they were always looking for the optimal solution for both sides.

What did you find most impressive about this company?

The communication and problem solving were outstanding on an ongoing basis. That was critical as there were several issues during the project that we could not foresee and they have proactively proposed how to solve them. They often suggest critical value-added ideas. Effective implementation of feedback significantly improved our work and allowed us to keep very short deadlines.

Are there any areas for improvement?

There is very little they could improve. We had a slight delay in project duration however it was mainly caused by unforeseen issues and changes of scope.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Voice Services Dev for Mobile App Provider

"...we were able to reach a common ground and move forward with the project."

Quality: 
4.5
Schedule: 
5.0
Cost: 
3.5
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Jan. - Oct. 2019
Project summary: 

itCraft provided mobile app development. They helped stabilize voice channels and create test environments for the app with the goal of having many users. 

The Reviewer
 
1-10 Employees
 
Sarasota, Florida
Owner, Developer
 
Verified
The Review
Feedback summary: 

itCraft accomplished the given tasks. Although it didn't match the projected goal, their communication and flexibility were impressive. The had a project manager who operated the project directly. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the owner of the WebCraft4U, LLC in Florida.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire itCraft?

Help in stabilizing the voice service within our Mobile App called Uniti

What were your goals for this project?

Stability of the Voice channels for groups of up to 50 people per group and up to 3000 concurrent listeners.

SOLUTION

How did you select this vendor?

Personal recommendation through a mutual acquaintance.

Describe the project in detail.

The project consisted of several discovery meetings, creating the specification and scope of the project, creating the test environment and series of test scenarios. After the initial preparation the development process began and lasted for 2-3 months. Testing phase and corrections took additional 2-3 months.

What was the team composition?

We communicated with a project manager who then translated our needs to a team of developers. Several developers were active during the project and responsible for different scope of work, from design, text/notification features, Live voice transmission and other...

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Although not without pain, over time itCraft managed to accomplish the initial goal of stabilising the Live Voice transmission, however due to technology limitation, not up to the original goal of 50 users in one group.

How effective was the workflow between your team and theirs?

We had a direct communication with the project manager who passed on our concerns or feedback to the developers. Several solutions were used to manage documentation and communication during the development process, including email, Skype, physical meetings, etc...

What did you find most impressive about this company?

I would say that during the entire process, both sides were flexible in order to mutually reach the intended outcome. Even during the tougher situations, we were able to reach a common ground and move forward with the project.

Are there any areas for improvement?

In my humble opinion, any company which is providing a service to a customer, should strive to improve their processes and in this case as well we could find areas to improve on, however, I believe that issues we have encountered during the development process would most likely happen with any other development company. We are happy to say, that after completing the project, we are still on good terms with itCraft company.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

UX Design, App Dev & MVP Build for Boating Platform

“We definitely get value for our money.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2017 - Ongoing
Project summary: 

To develop a product MVP, itCraft led an internal workshop and conducted thorough market research. They did UX design and front- and backend development for an iOS and Android app. Support is ongoing.

The Reviewer
 
1-10 Employees
 
Kristiansand, Norway
Hassan Zouhar
Tech Lead, Seaber
 
Verified
The Review
Feedback summary: 

Internal stakeholders praise itCraft’s ability to manage the project scope and timeframe. The team fosters a successful project by aligning expectations, challenging internal perceptions, and providing multiple points of contact. Customers can expect a cost-effective and accessible offshore partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the tech lead at Seaber, a platform and app development company for leisure boat owners.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

We needed to build our product MVP and do market testing.

SOLUTION

What was the scope of their involvement?

itCraft flew in two resources to do a full-day kickoff workshop. We laid out all of the different user stories and got a common understanding of the project we had ahead of us.

During the first phase of the project, itCraft did UX design. We went through a couple of iterations. They did market research and talked to stakeholders for one-and-a-half years before they started development. The team built the front- and backends of our iOS and Android app.

itCraft provides ongoing support, and we continue to collaborate on developing the MVP.

What is the team composition?

We’ve worked with a tech lead, a project manager, and a UX designer, who are my primary contact points. My team also works with three resources for front- and backend development. We engage a QA resource for MVP development.

How did you come to work with itCraft?

I came onto the project quite late. itCraft and other companies had already done some due diligence. Members of our team had previously worked with itCraft.

My company chose itCraft because of their ability to offshore the project and cut costs in comparison with Norwegian development companies.

How much have you invested with them?

We’ve spent €100,000— €125,000 (approximately $110,000—$138,000 USD).

What is the status of this engagement?

The engagement began in 2017, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Given the scope of the project and the timeframe we had, they’ve done a tremendous job. They help to align our expectations with the actual possibility of getting the work done. The team keeps us grounded in terms of the total cost picture.

How did itCraft perform from a project management standpoint?

We communicate through Google Hangouts and Jira.

What did you find most impressive about them?

I’ve worked with overseas resources before, and one thing that stands out about itCraft is their availability. Having several contact points helped us be more agile in terms of when we did discovery. They’re very flexible.

Communication is really good. itCraft challenges us on our perceptions of how a feature should be or how we should solve a problem, which has been great.

Are there any areas they could improve?

At one point, some things got lost in translation in our communication with UX resources; however, they fixed the issue in the next iteration. It wasn’t a matter of refactoring code, but rather changing colors and that kind of stuff.

Do you have any advice for potential customers?

Be very clear about what you want, and be ready to handle their input.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They’ve been on point with almost every deadline except for a couple of smaller issues, and we have to split the blame on those.
  • 5.0 Cost
    Value / within estimates
    We definitely get value for our money. Their previously acquired experience and knowledge helps us move forward.
  • 4.5 Quality
    Service & deliverables
    They do a very good job.
  • 5.0 NPS
    Willing to refer
    They are great to work with. They’re really flexible and provide constructive feedback. I highly recommend them.

App Development for Car Company

"They’re very open, very transparent, and very down to earth when it comes to managing expectations of clients."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb 19. - Ongoing
Project summary: 

itCraft helped build an Android app from scratch for drivers that addresses car maintenance issues and more. It connects with the vehicle to gather live diagnostics data. They're rolling out the final version.

The Reviewer
 
1001-10000 Employees
 
Warsaw, Poland
Andrzej Maciejczyk
Chief Product Owner, Inter Cars S.A.
 
Verified
The Review
Feedback summary: 

The work provided by itCraft so far has been well received and is moving towards a very successful final rollout. Their team is extremely ethical and very communicative, making the development process an enjoyable one for all parties involved.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the B2C channel manager and chief product owner at Inter Cars S.A., a wholesale distributor of car parts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

We wanted to build a solution that would allow us to offer the drivers the most comprehensive product for worry-free car maintenance and usage. Key part of this was getting data directly from vehicles. It’s a complex product that will basically take care of everything to do with your used car and just let you enjoy driving. We were looking for an experienced mobile app developer.

SOLUTION

What was the scope of their involvement?

They developed a B2C mobile app for car owners. We’re about to finish the Android version, and depending on its success, we will build an iOS version as well. Android is the predominant operating system in the market we’re in. The app was built from scratch including some integrations with our existing backend systems.

Some processes are done by backend that we already have, but the whole user-facing side is built from the ground up by itCraft. We’ll soon complete the last development sprint. 95% of the app is already tested and up and running.

What is the team composition?

There was a QA engineer, a project manager, two developers, and an analyst responsible for the API. We also dealt with the co-owner and chief architect when we had some challenges or issues to resolve.

How did you come to work with itCraft?

We found them on Clutch after reading feedback and reviews. We were looking for an experienced company, the market leader in apps development. The cost factor was important but not the most as we know that quality costs. The portfolio of the apps they have built and the first two meetings we had made it clear we wanted to work with them.

How much have you invested with them?

The project has cost $70,000.

What is the status of this engagement?

We started working together in February 2019 and the work is ongoing

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The car I’m in this moment is connected to the app and I’m recording live data from it. So far, everything’s been really good. They’ve been good about being adaptive, and they’re very flexible in their approach to our changing needs and the challenges we had during the project.

How did itCraft perform from a project management standpoint?

They’re the first company, out of over 10 IT vendors I’ve used, where I’m totally at ease with how things are going. The only downside was the time and material we are working on as that gives you flexibility but can also make the final cost and project length higher than anticipated. At the end of the day, though, it still was reasonable and again IT Craft proved to be a partner rather than just a vendor.

What did you find most impressive about them?

The best part of working with them is the time and focus they spent understanding what we wanted to build. They refused to give us estimates unless we really invested both time and money into making sure they understood what we want.

They’re a fairly small company and they manage to keep high ethics in what they do. They’re very open, very transparent, and very down to earth when it comes to managing expectations of clients. People like to work with them. I haven’t had a single person my team that would say something bad about the guys from itCraft.

Are there any areas they could improve?

We had a development plan for three months and there was a cost layer onto this for which we budgeted the whole project. After 7-8 weeks, we realized we were going off and the project would take a bit longer. The result was that the cost went outside of the budget. This again is the nature of working in an agile way so some estimated vs realized analysis needs to be done on both sides. This one aspect I would improve on both sides.

Do you have any advice for potential customers?

Have a beer with them first. It is always useful to build relationships.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We had a bit of a difference with what was communicated about the plan and what we ended up with
  • 4.5 Cost
    Value / within estimates
    They’re not the cheapest, but what they deliver is really good.
  • 5.0 Quality
    Service & deliverables
    The app is just like we planned.
  • 5.0 NPS
    Willing to refer
    I’d recommend them to everyone.

Blockchain Dev for B2B Platform

"They were willing to listen to us and seemed to have a real focus on customer service."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2018 - Apr. 2019
Project summary: 

itCraft developed a blockchain-based B2B marketplace for abstractors and title firms. The team built the base platform in Java and delivered several additional features.

The Reviewer
 
1-10 Employees
 
Wilmington, Delaware
CEO & COO, B2B Platform
 
Verified
The Review
Feedback summary: 

itCraft displayed a commitment to meeting shifting needs while delivering within short deadlines. The team was amicable and practical in its approach, frequently responding to inquiries in a timely manner. The exceptional quality of their work sets them apart from other providers.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Respondent 1 (Founder & CEO): I’m the founder and CEO of a SaaS provider that offers a B2B platform. We also have an API that can link to most databases and systems in the real estate space. Some of our clients are in the aviation industry as well. Our technology ensures the authenticity of information related to ownership history and facilitates the transfer of records.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

Respondent 2 (COO): We used them to build out a product that serves as a marketplace where title firms can have abstractors bid for a project. Abstractors can use the platform to submit their research to the title firm that hired them.

These abstractors can record their data to the blockchain, which allows title firms to have their work recorded. These data chains serve as title histories that can be accessed at a later date.

SOLUTION

What was the scope of their involvement?

R1: The main project was the build-out of the platform, which they developed using Java. The team delivered some extra work as well, including new features for the platform.

What is the team composition?

R2: We had one point of contact, and there were two people under him doing backend development. We also had one person who did frontend development, and the other person who focused on designing the UI/UX.

How did you come to work with itCraft?

R1: We were working with another firm in Poland and weren’t entirely happy with them. They started a project with us, but the team eventually fell apart. Although we had established a long-term relationship with one of the developers, we decided to explore a partnership with an established company.

R2: I googled specific keywords like outsourcing, developers, and blockchain, and itCraft appeared in the top five search results. I researched them on other review sites and saw that they were ranked highly.

I spoke to other firms as well, and itCraft seemed to have the best onboarding process. The people that we talked to about the RFP were very friendly and transparent. They made us feel confident about the whole process.

How much have you invested in them?

R1: We spent a total of about $28,700 on the project, including the extra work.

What is the status of this engagement?

R1: We worked on this project with them from November 2018–April 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

R1: We had a great relationship with the project manager. Also, the team was able to build quickly and manage documentation well. We had a client that demanded short turnaround times for the documentation, and itCraft was phenomenal in their ability to meet that need.

How did itCraft perform from a project management standpoint?

R1: Overall, their project management was strong. They had a very quick turnaround time when it came to the development and were always available to connect. The only times they weren’t available were during Polish holidays, but they made sure to let us know about those days.

Slack was our primary method of communication, and we occasionally reached out over email. Whenever we need to share sensitive information, such as passwords, we used an encrypted chat room that included me and the CEO.

What did you find most impressive about them?

R1: Attitude is important to me, and the people from itCraft were both amiable and professional in their approach. Sometimes, individual developers can have a god complex, but I always found itCraft to be very humble and pragmatic. They were willing to listen to us and seemed to have a real focus on customer service.

R2: I appreciated how they were always available on email or Slack. We had one firm before them that would sometimes not respond to emails for days, if not weeks. Whenever we reached out to itCraft, they would have a response for us by the next day. Having communication lines that were always open was a huge positive for us.

Are there any areas they could improve?

R2: My only critique is that they should have different tiers for cost. They fall on the higher end of developers because of the superior quality of their work, which makes sense from a business perspective. My suggestion is that they could add multiple tiers—maybe one that includes only junior developers working on the project—to help control costs.

R1: Although they did let us know whenever there was a holiday, it would’ve been nice to have someone always available on call. They could've also provided a roadmap or calendar so that we could know their availability ahead of time. We would've preferred this over them giving us a surprise notification letting us know that they’re unavailable because of vacation or a holiday.

This delayed some things, but ultimately, they got the work done on time, if not earlier. It didn’t impact the project, but it very well could have. Everything else was fantastic.

5.0
Overall Score They were always apologetic and understanding regarding areas that we thought they could improve. We prefer them over other past vendors.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    The holidays were a bit of a concern.
  • 4.0 Cost
    Value / within estimates
    They're on the higher end, but the value is there.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Catering Maintenance Service

"It’s obvious they know how to plan and carry out the work efficiently." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Aug. - Oct. 2018
Project summary: 

First, itCraft utilized existing branding to create mobile app mockups and screen designs. After integrating client feedback, they built the solutions, implemented the final design, and created an admin panel.

The Reviewer
 
1-10 Employees
 
Łódź, Poland
Albert Sęczkowski
Owner, Gastro Mix Service
 
Verified
The Review
Feedback summary: 

The iOS and Android apps will be part of a multi-app system, which will hit the market once the other solutions are completed. itCraft displayed the utmost professionalism throughout the project and worked diligently to deliver on time. Their follow-through was particularly notable.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the owner of Gastro Mix Service, a company hiring top kitchen equipment service specialists in the country. We specialize in refrigeration, plumbing, electrical, and other handyman services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire itCraft?

I decided to create a mobile app for hospitality owners and managers that would streamline the process of finding and hiring the right servicemen for their needs. The idea was the result of a thorough analysis of the market and the issues it was facing.

What were your goals for this project?

The main objective of our system is to speed up the process of fixing issues in hospitality venues. Reporting issues with one click, assigning the right specialist to the problem—all done from the app and allows managers to save time and resources normally spent on a lengthy process of finding the “right man for the job." Our next project will allow even more direct contact between venue managers and required specialists.

SOLUTION

How did you select this vendor?

I contacted several software houses regarding my project and itCraft proved highly engaged and quick to answer my query. Within a few hours of contacting them, we set up a meeting to discuss my idea in detail. After the initial meeting, at which they showed a good understanding of my needs and professionally answered all questions, an estimate was prepared. itCraft gave me an offer that was well within my time limitations and budget. After checking their references I decided to start my cooperation with them.

Describe the project in detail.

itCraft was responsible for the full implementation of the project. I gave them my vision and the graphics representing my company branding. The project started by preparing mockups of the app. I got direct access to the project and was able to provide constant feedback on the progress. The final design was prepared efficiently and included all of my suggestions.

Two weeks later the visuals were ready of all the screens of the system. After accepting those, the team started working on the implementation. I was invited to see the demo of my app four weeks later. After my feedback and first impression, it took another three weeks to implement final changes and improvements, mostly to the admin panel.

The solution was created using React Native technology for both iOS and Android platforms and published in their respective app stores.

What was the team composition?

I don't know the details of the team’s composition. My single point of contact was the project mdanager, and some talks with an analyst. During the demo, a programmer and a tester were present. I also cleared some details with the graphic designer at the initial stages.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The delivered solution is just the first phase of the whole project. We’re gradually introducing our clients to the app, but the proper launch will take place once the app for the service specialists is ready. Although we do get some service request through the app, they are still processed the traditional way. Once we are able to connect requests directly with service providers, we can market the solution properly.

How effective was the workflow between your team and theirs?

The project implementation was done efficiently. The PM was responsive to my feedback. I did sometimes expect immediate answers but learned that the specifics of the development business don't always allow that. With time, I realized that the issues I brought up were not ignored, but simply had to be analyzed and addressed properly, which often took time. The communication with PM via phone and email was more than sufficient, and all matters of importance were addressed professionally and in detail.

What did you find most impressive about this company?

The project implementation by itCraft was very professional. It’s obvious they know how to plan and carry out the work efficiently. As this is my first IT project, I can't really compare itCraft to other vendors, but the fact that I decided to continue working with them proves that they delivered to my satisfaction and share my business vision for this endeavor.

Are there any areas for improvement?

I can't point out any obvious faults in cooperating with itCraft. Initially, I had a feeling of not being “served” quickly enough, but soon learned that all work was progressing on schedule and the only issue was my own impatience.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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GOLD VERIFIED
Business Entity
Business Entity Name
itCraft sp. z o.o
Status
Active
Jurisdiction of Formation
Poland
Id
NIP: 5222966148
Date of Formation
Nov 2, 2010
Last updated
Jan 31, 2019
Payment & Legal Filings
International Credit Risk Assessment

Per our methodology, the International Credit Risk Assessment rating is determined by our analysis of a credit report and third-party data.

Very Low Risk
Last updated
Jul 30, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
40
OVERALL REVIEW RATING
5.0
Source
Clutch
LAST UPDATED
June 30, 2020